Tools of Thought: Theory of Mind

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Theory of Mind. 

“Theory of Mind” refers to the ability of most humans to imagine, at least to a degree, what another person is likely to do based on their knowledge of what the other person knows. Here is a simple test used to determine whether someone has this ability. 

You are the “subject” being tested and you are in a room with me (the “experimenter”). Your friend Vlad is in the room too. In full view of you and Vlad, I hide a giant luscious chocolate chip cookie (such as you might purchase from Panera, but won’t because you realize that if you buy it there is no way you aren’t going to eat it!). I “hide” this cookie in the top drawer of my desk. Now, Vlad walks out of the room. He’s well out of sight. Now, I take the cookie out of my drawer, and using great self-control, do not eat the cookie myself but instead put it in my pocket. 

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Now, I turn to you and ask, “When Vlad comes back, where will he look for the cookie?” If you are 2, 3, or 4 years old, you would say, “In your pocket!” I rephrase this a few times to make sure you understand that I am not asking you where the cookie actually is but where Vlad will search. You again insist that Vlad will look in my pocket. At such a young age, kids do not distinguish their state of knowledge from someone else’s. Most adults will have no problem with this task. They have a “theory of mind” that allows them to know that their state of knowledge is not the same as Vlad’s. Some adults diagnosed with autism will have trouble with this task however.

An interesting question arises as to whether other animals have a “theory of mind.” It is not a settled question. My purpose here however, is to explain what the term means and show how it’s useful for humans. Despite the fact that most adult humans have the capacity to do “theory of mind” tasks and that it is useful, they nonetheless often fail to evoke their capacity.

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A closely related concept is “empathy.” Empathy generally refers to being able to feel what another person feels emotionally. I see the distinction as one of perspective or emphasis rather than two different entities. These two concepts (empathy and Theory of Mind) are explored in much greater detail in the “Myths of the Veritas” series in this blog. For now, suffice it to say that you might empathize with another person by relating to their facial expressions, posture, or regarding what they say and how they say it. You might see a picture of a small, terrified four-year old alone in a cage and know that they are terrified without having any verified knowledge or detailed knowledge of what they “know” or “don’t know.” They might or might not know any English. And you might or might not know their language or even what their language is. But you can tell that they are in great distress just by looking at them. If you actually feel what it is like to be a small child separated from your parents and being trapped in a cage in a strange place, that is generally called “empathy.” 

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If I were to ask you what kind of pleading this four year old is likely to make in court, if you have  the capacity for a “Theory of Mind,” you might well ask, “Well…I don’t know. What do they know about courts or proceedings? What could they know? They are only four years old.”  You’d be correct, of course, to question whether it was meaningful to have a four year old acting for themselves in court. This would be particularly true if they had to plead in a court where they were unfamiliar with the culture, the venue, and the language. But even a really smart four year old who had been brought up in America and spoke excellent English would not be capable of really understanding the consequences. This kind of understanding demonstrates a deeper theory of mind than simply knowing that because a specific piece of information is in your own head doesn’t mean it’s in someone else’s head. 

In The Myths of the Veritas, people are given a range of tasks that involve what is called empathy. To me, although one can draw a conceptual distinction between understanding another person’s knowledge and feeling an echo of another person’s feelings, when it comes to many practical situations, it’s more important to put oneself in another person’s shoes, than to correctly label the process. 

Writers must often deal with multi-level theories of mind. There is what the writer knows about the events that are being written about in a story. There are the spheres of knowledge that various characters have. Most often, different characters have critically different states of knowledge. What the reader knows is yet again different. And all of these spheres of knowledge change throughout the course of the narrative. 

In The Myths of the Veritas, for example, the author knows throughout that ALT-R is making POND MUD put his face in the mud purely to humiliate him and keep power over him. ALT-R knows it as well. Over time, most readers will come to the same conclusion but not necessarily at exactly the same place in the narrative. Most of the Veritas tribe initially know nothing about this incident, but She-Of-Many-Paths intuits it and eventually many of the Veritas come to understand it. At first POND MUD is fairly certain ALT-R saved his life by making him do it. But as he observes and interacts with ALT-R and others, he begins to doubt that and then goes about actively seeking information from others that would help clarify ALT-R’s true motives. 

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In Othello, the writer knows from the beginning that Iago is an evil sociopath. The audience knows quite early that Iago is an evil sociopath and learns more about his schemes through speeches that Iago delivers directly to the audience. Othello himself, on the other hand, has his state of “knowledge” manipulated by Iago. The audience knows that Othello is being duped by Iago but Othello himself does not know of it or of Desdemona’s innocence when he murders her though at that point, the writer, the audience, Desdemona, Iago, Cassio and other characters all know that Desdemona is innocent. We have some sympathy for Othello because we realize that he is operating on false information. 

Let’s turn to a happier piece of fiction, The Gift of the Magi by O’Henry (William Sydney Porter). In this story, a couple with financial struggles each gives up their most prized possession to buy a gift for the other. The functional value of the gifts is destroyed by what they gave up. Della knows that Jim’s most prized possession is his gold watch so she sells her beautiful hair to get money to buy him a watch chain. Jim knows that Della’s most prized possession is her beautiful hair so he sells his watch in order to buy her some jeweled combs for her hair. Of course, the real gifts they give are not diminished by their being no longer functional. The real gift is the gift of love. The author obviously knows all this from the beginning. Readers “catch on” to what is happening at various points in the narrative, but Jim and Della are the last to learn of the full irony. 

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Sadly, many people seem not to bother trying to understand the situation and capabilities of others. In one of the simplest cases, people are apparently unable to understand how very basic physical properties of the universe result in various people having various states of knowledge. On the tennis court, in a “friendly game,” the players themselves make the calls and keep track of the score. The server is supposed to announce the score before every serve. Some people actually “announce” the score by saying it so softly that only they can hear it! 

In other cases, novice drivers will follow a semi truck so closely that the truck drive cannot see the car behind them. Another trick of drivers is to turn their blinkers on – but only as they begin making the turn. In another post, I explain how one person’s driving behavior in “stop and go traffic” can influence many other people’s. In particular, if you leave a large space between your car and the one in front of you, it makes it easier for many people around you to drive more smoothly because they have a much more complete view of what is happening in front of them. 

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A more subtle failure in “Theory of Mind” occurs when a person assumes that everyone is motivated in the same way that they are. For example, a person may be so partisan that they will always defend and promote people in their own political party no matter how heinous the crimes of that person. This is an error, but a concomitant error is that such people assume everyone who doesn’t defend the criminal, and certainly anyone who actively resists such a crooked politician is doing so from a purely partisan perspective because that’s what they would do. Sociopaths who cheat may assume that everyone would cheat and the only reason they don’t cheat is because those non-cheaters are not smart enough to get away with it. 

When teamwork is operating at a high level, whether it’s hockey, soccer, tennis doubles, basketball, families, or design teams, people exhibit excellent “Theory of Mind” skills. How are yours? Have you experienced such high functioning teams? How can you improve your skills at “Theory of Mind”? 

One way to improve your “Theory of Mind” skills is to become aware of the kinds of perceptual, memory, and problem solving errors that people are generally prone to. Many of the posts linked to below explore some aspect of human psychology.

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Author Page on Amazon

The Primacy Effect

Labelism

Wednesday

The Update Problem

The Stopping Rule

My Cousin Bobby

Where does your Loyalty Lie?

The Invisibility Cloak of Habit

How the Nightingale Learned to Sing

Roar, Ocean, Roar

The Iroquois Rule of Six

Happy Talk Lies

The Loud Defense of Untenable Positions

Cancer Always Loses in the End

Who Won the War?

After All

The Last Gleam of Twilight

E-Fishiness Mass General Hospital

Me Too

    

Meta-Cognition

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Meta-Cognition

“Cognition” refers to thinking activities such as problem solving, learning, decision making, and imagining. “Meta-Cognition” refers to thinking about thinking. The science of psychology, over the last 150 years, has learned a great deal about human thinking. If you are reading this blog post, the chances are pretty good that you are a human being. Although there are important individual differences in how people solve problems, learn, make decisions, and use their imaginations, there are also many similarities. To the extent that you understand your own thinking, you can use that knowledge to do a better job of problem solving, learning, decision making and using your imagination. 

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Here are a few examples that you may already be aware of. I really like chocolate. And I really like almonds. Chocolate-covered almonds are one of my very favorite foods. I know this about myself. I also know that I am easily distracted. I’m not the sort of person who begins to write a blog post, thinks about chocolate almonds and then stops writing to rush out to the store and buy a package. In fact, there is almost no activity that I can be engaged in which I would interrupt in order to go buy chocolate almonds no matter how much I crave them. On the other hand, if there were a bowl of chocolate almonds right beside me, in easy reach, I would definitely reach over and grab some whenever I paused in my writing. So, how do I use the knowledge about my own behavior to control my own behavior? 

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I don’t very often buy chocolate almonds. It’s relatively easy to simply not go to the part of the grocery store where these little devils hang out. If I walk by, I know that they will start singing to me like the Lorelei of legend: “Come get me! I am so tasty. Get me now. Please. I want to go home with you.” But I can’t really hear them that well beyond about five feet. Probably this is because chocolate almonds have a very rudimentary vocal apparatus. 

I do buy them perhaps once a month and when I do buy them I put them in a closed drawer so they are mainly out of earshot. Then, I will have a few and get back to work. I may not have them for days at a time. If, however, I put them in a bowl right beside my computer, I am fairly certain that I would eat the whole box the first day; indeed, quite possibly in the first hour. 

This is an example of using what I know about how I think about things in order to think about arranging the environment to my own long-term benefit. 

Another example, which I may describe in more detail later, is the so-called “Primacy Effect.” This is known in popular terms as the power of “First Impressions.” If your first experience with something — whether it’s dogs, cats, Chinese food, or computer programming — is negative, it will be difficult to overcome that later. This is not only true of emotional reactions. It’s also true about what you recall about something. 

Suppose that you meet someone named Joseph Josephson at a party and Joseph has a beard and long black hair. Perhaps you talk to Joseph for ten minutes. You meet Joseph a few months later at a tennis match and now he is clean shaven and has short hair. You play tennis with him for an hour. A few months later, someone happens to ask you if you know Joseph Josephson. Chances are, an image will pop into your head of Joseph with long black hair and a beard. Of course, sales people, politicians and wise people applying for jobs make use of this and want to make a “good first impression.” Since you now know that first impressions are particularly important, you can use this knowledge about how people think to make sure that first impression is a good one. 

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You can also use that knowledge to help modify your own thinking and decision making. Suppose someone comes to you for a job interview and the first thing they do when they walk in your office is trip over a chair and spill their papers on the floor. That’s unfortunate! It is quite natural to immediately conclude that they are unsuited for the job. At this point, you could remind yourself instead that this is only a first impression and that you should not let it color your judgement about whether they are the best candidate for the job. You probably won’t be entirely successful in not letting it cloud your judgement, but you will be somewhat successful. 

As I explain in The Winning Weekend Warrior, you can also use the “Primacy Effect” in sports. For example, if you are serving in tennis doubles, if you mainly want to hit a flat serve and stay back after serving, you might serve a kick-serve and follow it to the net a few times at the beginning. Even if you never do this again, your opponents will continue to be “looking for” that kick serve and may prepare their return on that basis. 

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When it comes to evaluating candidates for jobs, you must also be wary of the “Halo Effect.” If you find out something good about a candidate, it will tend to cloud your judgement about other aspects of their qualifications, even if that “good thing” is irrelevant to the job. A physically attractive candidate will tend to be judged as more qualified overall even if the job has nothing to do with physical attractiveness. But now that you know this about human judgements (and therefore also your judgements), you can take steps to minimize the “Halo Effect.” It may help, for instance, if you specifically judge candidates on several dimensions of background or experience. The more “objective” you can make the criteria, the less susceptible the judgments are to the “Halo Effect.” So, if the candidate is very attractive, for example, if you simply give an overall judgement that they are suitable for the job, there will be a relatively large impact of their attractiveness. On the other hand, if you are asked to separately rate the candidate on Work Experience, Educational Background, Appearance, and Relevant Skills, the Halo Effect from their physical appearance will tend to be mainly (but not wholly) focused on the “Appearance” factor. If you answer even more specific and objective questions such as: “Does the candidate have an advanced degree?” or “Does the candidate have more than two years programming in C?” the “Halo Effect” is further minimized. 

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One of the most common ways that people use meta-cognition is simply to write things down. You and I both know that we have a tendency to forget. Most of us, therefore have paper or electronic calendars. We don’t typically rely on our own memory to keep track of a complex schedule of appointments. Why? Presumably, we do this because we know that we are likely to forget an appointment if we rely on our brains. Most of us do not bother to put our own birthday on the calendar because we realize that we are quite aware of it and not likely to forget. People who celebrate Christmas often do not bother to put that date on the calendar either. We know that it would be rather hard to forget! Similarly, many people who go grocery shopping and buy milk, eggs, and bread every week do not bother to put it on the list. If your aunt Mary is coming to visit and she requires soy milk, you probably will put that on your shopping list. You realize (through meta-cognition) that this is an item you are likely to forget. 

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These are just a few examples. Findings about human cognition abound. You can use these findings to do a better job in your own thinking; you can use those same findings to help you in competitive situations in predicting what others will do. If you are interested in more such findings about psychology, you might find these fascinating and well-written books of interest.

Thinking Fast & Slow, by Daniel Kahneman

Predictably Irrational by Dan Ariely  


Here are some other blog posts that touch on various aspects of human cognition. Being aware of these helps you use the knowledge to your advantage.

Essays on America: Wednesday

Essays on America: Labelism

What about the Butter Dish?

The Invisibility Cloak of Habit

The Update Problem

The Stopping Rule

Finding the Mustard

Fish have no Word for Water

The Loud Defense of Untenable Positions

Happy Talk Lies

The Primacy Effect

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Holiday Gift Ideas: 

For busy professionals who wish to live a long and healthy life: Fit in Bits shows many ways to work exercise into otherwise sedentary activities. 

For amateur athletes who would like to win more, The Winning Weekend Warrior focuses on strategy, tactics, and the mental game for all sports including tennis, golf, softball, etc. 

For Sci-Fi fans, Turing’s Nightmares presents 23 short stories that explore the practical and ethical implications of Artificial Intelligence. 

For those interested in what it was like to grow up in mid-America in the 1950’s, Tales from an American Childhood recounts early memories and then relates them to contemporary events and issues. 

Systems Thinking: Positive Feedback Loops

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Systems Thinking: Positive Feedback Loops

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One of the most important tools of thought that anyone can learn: “Systems Thinking.” I touched on this in yesterday’s post “And Then What.” I pointed out that when you take an action that impacts a system such as a human being, a family, or a country, it often does not react in a mechanical way. 

Here are some examples. For many years, the United States and the USSR were involved in a cold war arms race. Every time the USSR added more nuclear missiles to their arsenal, the people in America felt less safe. Since they felt less safe, they increased their armaments. When the USA increased nuclear weapons, this made the Soviet Union feel less safe so they increased their arms again and so on. This is what is known in Systems Thinking as a “Positive Feedback Loop.” It is also popularly known as a “Vicious Circle” or “Vicious Cycle.” 

Let’s say that you are in pretty good shape physically and regularly run, play tennis, or work out. The more you exercise (up to a point), the better you feel. Feeling better makes you feel more like exercise and more exercise makes you feel better. People call this a “Virtuous Cycle” or “Virtuous Circle” because we think the outcome is good. But formally, it is the same kind of cycle. 

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The most important thing to recognize about a Positive Feedback Loop is that it can be run in either direction. At some point, the US reduced their nuclear arsenal and this decreased the perceived threat to folks in the Soviet Union so the soviets felt that they could also reduce their nuclear arsenal which in turn, made people in the US feel safer and led to further reductions and so on. 

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Similarly, if you stop exercising for a month, you will tend to feel pretty crappy. Feeling crappy makes you feel less like exercising and this in turn makes you exercise less which in turn makes you even more out of shape, feel worse and be even less likely to exercise. You can break such a “vicious circle” by starting to exercise – even it it’s just a little to start moving the circle in the “virtuous” direction. (Incidentally, that’s why I wrote “Fit in Bits” which describes many easy exercises to get you started). 

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“Vicious circles” also often cause disagreements to escalate into arguments and arguments into fights. Each person feels “obligated” not to “give in” and the nastier their opponent becomes, the nastier they become. 

“Fawlty Towers” (https://en.wikipedia.org/wiki/Fawlty_Towers), a British sit-com uses “Positive Feedback Loops” in the escalating action of the comedy plots. John Cleese plays the co-owner Basil (with his wife, Sybil) of a small hotel. Typically, John Cleese makes some rather trivial but somewhat embarrassing mistake which he wants to hide from his wife. In the course of trying to cover up this rather small mistake, he has to lie, avoid, or obfuscate. This causes an even more egregious mistake which makes him even more embarrassed so he must result to still more outlandish lies and trickery in order to cover up the second mistake which in turn causes an even bigger mistake, and so on. 

That pattern of behavior reminds me of the current POTUS who is famously unable to admit to an error or lie and uses a second and bigger error or lie to try to cover up the first lie and so on. He seems, in fact, completely incapable of “systems thinking.” 

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For example, he may see (and exaggerate) a real, but containable threat such as a trade deficit. He sees the US send more money out of the country than the US takes in from trade. That’s a legitimate issue. But the approach he takes is to ZAP the other parties by slapping on tariffs without any real appreciation of the fact that our trading partners are extremely unlikely to react to tariffs on their products by simply doing nothing. One could use logic, empathy, or a look at history to determine that what is much more likely is that the other countries will put tariffs on our goods (which, of course, is precisely what happened). 

Similarly, he demands absolute loyalty. He repeatedly puts himself and his own interests above the law, the Constitution, the good of the country and the good of his party. He expects everyone loyal to him to do the same. But he betrays these loyal appointees, friends, and wives whenever it suits him. He thinks he is being “smart” by doing what seems to be in his best interest at that moment. But what he fails to see is that by being disloyal to so many people who have been mainly loyal to him, he encourages his so-called “allies” to only be loyal to him while it suits their interests.  

In the Pattern “Reality Check,” I point out that such behavior is an occupational hazard for dictators. Apparently, it can even be such a hazard for would-be dictators as well. By surrounding himself with those who always lie, cover for him, laud him, cater to his insane whims, etc., such a dictator (or would-be dictator) loses touch with what is really going on. He becomes more and more disconnected from sensible action yet those who remain loyal must say and do more and more outrageous things to keep the dictator from finding out just how bad things really are. Eventually, the Emperor with no clothes may die of hypothermia because no-one has the courage to tell him that he’s actually wearing no protection against the elements! 

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Positive feedback loops exist in purely natural systems as well as biological and social systems. For example, increased global mean temperatures mean less arctic ice which means more solar radiation will be absorbed by the earth’s dark oceans rather than reflected back into space by the white ice and snow. This, of course, makes the earth hotter still. In addition, the thawing of tracts of arctic tundra also releases more methane gas into the atmosphere which is even more effective at trapping the earth’s heat than is carbon dioxide. Global climate change also makes forest fires more prevalent which directly spews more carbon dioxide into the air and reduces the number of trees that help mitigate the emissions of carbon dioxide by turning it into oxygen through photosynthesis.

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A concept closely related to “Vicious Cycles” is that of “Cognitive Dissonance.” Basically, people like to believe that they are honest and competent. Much like John Cleese (Basil) in Falwty Towers, once they do something dishonest or incompetent, their first reaction is not to believe that they did something dishonest or incompetent. They will now try to distort reality by misperceiving, mis-remembering, or distracting. 

For example, at the height of the Vietnam War, I was horrified at the beatings perpetrated by the police on peaceful protestors at the Democratic National Convention. I was also disturbed at the techniques the Democrats used at their convention to silence the voices of dissension within the convention. Candidate Nixon claimed he had a “secret plan” to end the War in Vietnam. I voted for Nixon. As it became clear that Nixon was a crook, I decided that I had made a mistake voting for the man. But I could have taken another path which would be to “double down” on the original mistake by continuing to support Nixon and dismiss all the growing evidence of his misdeeds. As his malfeasance became more and more egregious, it made the egregiousness of my original mistake of voting for him grow as well. So, it would be possible to become ever more invested in not believing the overwhelming evidence of his treachery. (Now, it turns out, it was even worse than we knew at the time. He actively thwarted the peace efforts of Johnson!). Perhaps because I’ve been trained as a scientist and science values the truth very highly, I did not fall prey to that particular instance of “Cognitive Dissonance.” I readily admitted it was a stupid mistake to vote for Nixon. 

Of course, today, we see many people not just backed into a corner to support the current POTUS but backed into a corner of a corner. Instead of believing that a liar is lying, they protect their “integrity” by insisting that everything and everyone else is lying: the newspapers, the reporters, his opposition, people in other countries, his former business partners, his former customers, the CIA, the FBI, the NSA. Ironically, for some people, it would be easier to admit that voting for a slightly inferior candidate was a mistake than to admit that voting for a hugely inferior candidate was a mistake. Voting for a slightly inferior candidate is easily understood but if they voted for a candidate that bad and bad in so many ways it was a huge error. And now, as each new revelation comes to light, it is more and more and more embarrassing to admit what a huge mistake it was.  

Another common example of a “Vicious Circle” is addiction. A small amount of alcohol, nicotine or heroine makes you feel better. But taking the drug increases your tolerance for it. So, next time, to feel better, you need to take a little more. Taking a little more increases your tolerance still further so now you need to take a still higher dosage in order to feel better. When you do, however, your tolerance increases still more. Whether it is drugs, gambling, addictive sex, or unbridled greed, the mechanism is the same. You need more and more and more over time due to the nature of the “Positive Feedback Loop.” 

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A similar mechanism may be at work in the minds of apologists for the NRA (National Rifle Association). As more and more innocent people are killed partly because of easy access to guns, the mistake of supporting the NRA in their refusal to support mandatory vetting, training, and competency demonstrations for gun owners becomes an ever-more obviously egregious error. But, rather than making this more likely for supporters to admit to such an error and therefore change their position, every new slew of innocent children killed for no reason makes them actually less likely to change their position. According to Cognitive Dissonance, every such death makes their earlier decision worse – unless there is some counter-balancing argument. As the number of innocent deaths arises, and indeed, as more and more evidence of the perfidy of the NRA becomes clear, many who previously supported the NRA become ever more entrenched because they “buy into” the great value of unlimited access to guns ever more. Why? They continue their support because not to do so makes them complicit in more and more horrendous crimes.  

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If you can see such patterns in your own behavior and in others, you can better choose the correct course of action for yourself and be more thoughtful in how you communicate with others about their errors. Hint: Trying to make people feel more guilty for their stupid decisions will likely backfire. 

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Author Page on Amazon. 

Love and Guns

D4

Dick-Taters

We won the war! We won the war! 

Guernica

A Civil War there Never Was

The First Ring of Empathy

The Walkabout Diaries: Life Will Find a Way

Travels with Sadie 1: Lampposts

Donnie Gets a Hamster

An Open Sore from Hell

Roar, Ocean, Roar

The Dance of Billions

The Siren Song

Imagine All the People…

You Must Remember This

At Least he’s our Monster

Stoned Soup

The Three Blind Mice

Wednesday

What About the Butter Dish?

And, then what?

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And then what? 

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When it comes to increasing the drama in TV crime shows, westerns, and spy thrillers, both the brilliant, evil villain and the smart, brave, good-looking protagonist display one common and remarkable weakness: they rush into action without much thought as to the possible consequences of their actions. 

Here’s a scene that you and I have probably seen a thousand times. The hero has a gun drawn and a bead on “The Evil One” but the Evil One has a knife to the throat of the friend or lover of The Hero. The Evil One, as both we in the audience and The Hero know, cannot be trusted. Most likely, The Evil One has caused the death of many people already, is treacherous, and lies as easily as most people breathe. Nonetheless, The Evil One promises to release the hero’s friend or lover provided only that The Hero put down their gun and slide it over to The Evil One. And The Hero complies! Often, The Hero will elicit a “promise” from The Evil One: “OK, I’ll give you my gun, but you have to let them go!” The Evil One, for whom promises mean nothing, “promises” and then The Hero slides the gun over. At this point, The Evil One is obviously free to kill both The Hero and their friend or lover immediately. Instead, The Evil One will begin chatting them up. This allows time for magic, skill, accident, God, unknown allies, or brilliance to turn the tables on The Evil One.

 

 

 

 

Here’s another scene that we’ve both witnessed. The Hero suddenly finds out some crucial piece of information that lets them know the whereabouts of The Evil One. Often this is an abandoned warehouse filled to the brim with minions of The Evil One. But, it might be the cave deep beneath the island stronghold of The Evil One; a stronghold filled to the brim with his minions. The Hero rushes in with a woefully inadequate force and without informing anyone concerning his whereabouts. He or she confronts The Evil One who not only confesses to past misdeeds but outlines their future plans to The Hero as well. 

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In the TV series or the movies, the sequence of events is determined by the writer(s) so even though The Hero faces impossible odds, he or she will almost certainly overcome those impossible odds. That makes for an exciting story!

But in life? 

In real life, you’ll typically do a lot better if you think about the likely consequences of your actions. 

Sometimes, people fail to do this because they have simply never developed the habit of thinking ahead. 

Sometimes, people let their wishes completely color their decisions. For instance, an addicted gambler, despite their actual experience, believes that gambling more will result in a favorable outcome for them rather than the truth which would be that there is an extremely small chance that they will win overall. 

Sometimes, people are too ignorant to realize that there are potential negative consequences. For instance, when I was a youngster, I had a “glow in the dark” watch and cross; each glowed partly because of radium. I enjoyed putting these right up to my eyes in order to observe the flashes of individual photons. I also put together model airplanes with glue. When I applied too much glue, I dissolved it with Carbon Tetra-choloride. I loved the exotic smell of Carbon Tet. Now, it is deemed too dangerous to be used in this way. 

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In many cases, it seems to me that people do think about consequences but use an overly simple model of reality on which to base their predictions. In particular, people often treat individuals and social systems as mechanical systems and base their decisions on those mechanical models rather than actuality. For example, your kid does not, in your opinion, eat enough broccoli so you simply force them to eat broccoli. Your “prediction” of the consequences of this may include that the kid will eat more broccoli, be healthier, eventually like broccoli, etc. Depending on the individual child, it may be that none of these will actually occur. In some cases, it may even happen that the exact opposite of your goals will be achieved. The kid may eat less broccoli, be unhealthier, and hate broccoli more than ever. There are many other possible consequences as well. The kid may end up hating meals with the family or hating you or hating the color green. 

When it comes to individuals and social systems, it is hard to know what the net effect might be. Often though, the most significant cognitive problem that people have is that they are so sure of their prediction that they base their actions on what they think should happen rather than what actually does happen or what might happen. 

As recounted in some detail in the Pattern, “Reality Check,” instituting a new social reward or punishment system often does indeed change behavior, but not necessarily in the desired manner. If, for instance, programmers are now rewarded on the basis of lines of code written, they might indeed write more lines of code but many of those lines of code may be unnecessary. You might write 1000 lines of code or you could spend time thinking about the problem and then write two lines of code that accomplish the same result. Will you do so if you are only rewarded 1/500 th of the bonus?  

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Similarly, you may measure the performance of service technicians by how many calls they “handle” during their shift. But if that is the main or sole measure, you may end up having those service people tend to offer trivial or even useless advice based on insufficient information. In all these cases, if management keeps seeing what really happens, any damage done by having an inaccurate predictive model of what will happen as a result of a change will be mitigated. But in a system, whether private or governmental, where people are mainly motivated to keep management happy by telling them what they want to hear, instead of correcting a poor intervention, the problems caused by inadequate models will tend to multiply, fester, or explode. 

So: 

Think of possible consequences and try to determine which ones are most likely. Then, observe what really does happen. This helps avoid turning an issue into a disaster and, over time, it also helps you develop more realistic models of reality. It will also tend to put you in the habit of taking a flexible and reality-based approach to your decisions rather than one that is based on a rigid and inaccurate model of how things should be. The latter approach to decisions will not only make you individually ineffective; it will also make it almost impossible to work well with others (unless everyone involved shares the same inaccurate model). 

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The Update Problem

Essays on America: Labelism

Essays on America: The Game

The Invisibility Cloak of Habit

Timeline for RIME

Guernica

There Never was a Civil War

The Crows and Me

After All

At Least He’s Our Monster

The Siren Song

Occam’s Chain Saw Massacre

Math Class: Who are you?

The First Ring of Empathy

Sadie and the Lighty Ball

Roar, Ocean, Roar

Life Will Find a Way

Cancer Always Loses in the End

Many Paths

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Many Paths

This is one of a series of posts about various tools of thought that are useful in a wide variety of situations. This particular tool is often called “Alternatives Thinking” or “Divergent Thinking.” I chose the name “Many Paths” because when I first posted this about seven years ago, I was in the middle of writing a trilogy called: “The Myths of the Veritas.” The new leader of the Veritas was known as “Many Paths” because she was particularly good at finding many possible alternatives to consider. Now, let’s see what this tool is and how it may prove useful to us.

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The basic idea is simple. When we are confronted with a situation, we often “Jump to Conclusions” or “Spring into Action” before we have all the facts. Even when we have all the facts (which is rare), we also have a tendency to focus on our first interpretation or our first idea about how to handle the situation. This often leads to thinking of one (and only one) course of action. And, very occasionally; for instance, in some emergencies, that is the correct thing to do.

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Even in emergencies however, our first terrified instinct about what to do can be dead wrong. For example, people see a small fire in their homes and immediately throw water on it. But if it’s a grease fire or an electrical fire, this is not a good course of action. Soon after I first began my dozen years as Executive Director of the NYNEX AI Lab, there was a fire in a nearby Stouffer’s Hotel. The charred bodies of a dozen IBM executives were found huddled in a closet. In the smoke and panic and confusion of the fire, they had apparently grabbed at the first door and gone into a dead end closet and they all perished there. 

In daily life, there are a great many situations where a little extra thinking time would improve the outcome. For example, while working at IBM Research in the 1970’s, I drove about 10 minutes each way to work. At one point, I had a loose fan belt and my battery went dead. In a hurry to attend a meeting, I jump-started my car and drove to the IBM parking lot. Already late to a meeting, I went to turn off the car and just before I did so, I realized that I had not driven far enough to recharge the battery. So, I decided I’d better leave the car engine running for awhile. But as I gathered up my things and began dashing off to the meeting, I realized that it was insane to leave my car unlocked with the engine running! After all, someone could simply open the door and drive off! So, still in a hurry, I locked the car — with the engine running and the keys safely locked inside. 

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Oops!

Most of us have done similar things. In some early experiments on design problem solving done at IBM, I found that when I asked people to come up with as many solutions as possible, they would generate ideas fairly quickly until they came up with one that they thought would really solve the problem. At that point, their idea productivity fell precipitously. It is hard for us to force ourselves to think of more than one good solution. 

Why is this important? For one thing, conditions change. Something may happen that makes your first solution no longer apt. For another thing, there may be side-effects of your solution that make it unacceptable. Another common issue is that someone may object to your first solution for reasons you could not foresee. (See also, “Who Speaks for Wolf” as a way to help minimize that chance). In the context of invention and product development it is extremely unlikely that the first solution you come upon (and indeed even the first few solutions you think of) are novel. They are instead extremely likely to be the intellectual property of someone else. The most obvious solutions have likely already been patented and may already be in products or services that many customers are already using. 

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I have long been interested in observing people’s strategies and tactics in sporting events (See “The Winning Weekend Warrior”). One tactic that is overwhelmingly popular in tennis, for instance, is that the harder your opponent hits the ball, the harder you try to hit the ball. For example, someone hits a very hard ball while you’re at the net. You take this as an affront and think “I’ll show you!” Trying to hit the volley even harder means you take the racquet back farther. About half the time, the extra time it takes to bring the racquet back means you’ll mis-hit the ball or miss it entirely. On most of the remaining occasions, you’ll hit the volley too hard and it will go long. If someone hits the ball at you hard, what you need to do is simply block it back and guide it to the right spot. Trying to add extra power is unnecessary and too time-consuming. What is remarkable is not that you and I try to hit a hard ball harder. What is remarkable is that we never seem to try a different tactic!  

There are many issues with focusing all your energy on the first solution you come up with. But the worst consequence is that you are overly invested in that first “solution” (which may not even be a real solution). This is bad in trying to solve problems in every domain I can think of and having others involved amplifies the badness. 

For instance, let’s say that after 3 years without a vacation, you and your spouse finally have time for a nice two-week vacation. You want to visit Cuba for two weeks and your spouse wants to visit Vietnam for two weeks. If you each only comes up with one idea, you will almost always find yourself pitching for your idea, trying to convince the other person that Cuba is better while they will spend their energy trying to shoot down your choice and explain (patiently at first and less so as time goes on) why Vietnam is a much better idea. After many frustrating arguments that go nowhere, you may decide to compromise; e.g., you could visit an empty stretch of open sea in the Pacific Ocean half-way between the locations; or, you may decide to flip a coin. All this frustration and bad feeling might be avoidable. It might be that your second choice and your spouse’s second choice are both San Diego! But you’ll never even discover this because when each of you only thinks of one idea, what should be a collaborative problem solving exercise instead becomes a debate – a contest with precisely one winner and one loser. 

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One reason people may be prone to latch onto the first idea that occurs to them is that this is typically what happens in fiction. A TV detective gets a call that they must come alone and not tell the police but instead meet someone in an abandoned warehouse. For the sake of the drama, it puts our hero into obvious danger. They are outgunned and it looks like certain death for them. Then, due to their superior thinking, martial arts, dumb luck, or having a side-kick who followed them, they miraculously survive! Whew! But in real life, it’s almost always better to wait for back up and think through how various alternatives might work out.

Thinking of many alternatives will save you many headaches – at work, in your love life, in your recreational endeavors. When you force yourself to think of many alternatives, you will also be more open to the ideas of others. Over time, thinking of many alternatives whenever you get a chance will also increase your own creative potential. Who knows? You might even be chosen as the next leader. 

For a leader, it is particularly important to consider many possibilities. Insisting that everyone get on board with the first idea that pops into your head will cause resentment and dissension. It will also make you far less willing to change to a different idea when circumstances necessitate it. 

You may start a business and decide that you must be personally involved in every decision and with every customer contact. At first, when your company is small, this might work out wonderfully well. No-one knows the customer and the product quite so well as you do. But you are not God. You cannot be everywhere and know everything. If you never learn to delegate; never grow the capacity of your people; never take expert advice — you will drive yourself and everyone around you crazy. The very success of your business will guarantee its ultimate failure. Learn to consider many paths. You will be glad you did. 

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Author’s Page on Amazon. 

The Invisibility Cloak of Habit

Labelism

Wednesday

You Bet Your Life

How the Nightingale Learned to Sing

Guns and Love

You Must Remember This

The Jewels of November

The Impossible

Guernica

We Won the War! We Won the War!

Peace

The Dance of Billions

The First Ring of Empathy

Travels with Sadie

Dog Trainers

The Iroquois Rule of Six

The Walkabout Diaries: Bee Wise

Tools of Thought

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Tools of Thought (Summary and Index)

In December, 2018, I began writing a series of essays on “tools of thought.” I realize that many readers probably read these tools at the time they were first published. However, in times of great division such as those we now face, effective thinking is more important than ever yet every day in the news and in social media, I see many examples that overlook even the most basic tools of thought. I therefore decided that it would be worthwhile to reprint the index of such tools now.

I suppose many readers will already be familiar with many of these tools. Nonetheless, I think it’s worthwhile to have a compilation of tools. After all — plumbers, carpenters, programmers, piano tuners, sales people — they all have tool kits. I see at least three advantages to having them together in some one place.

Without a toolkit you may be prone to try to use the tool that just so happens to be nearest to hand at the time you encounter the problem. You need to tighten a screw and you happen to have a penny in your pocket. You don’t feel like walking all the way down into the garage to get your toolkit. A penny will do. I get it. But for more serious work, you are going to want to consider the whole toolkit and choose the tool that’s most appropriate to the situation at hand.

First, then, the existence of a toolkit serves as a reminder of all the tools at your disposal. This will help you choose appropriately. 

Second, you may only be familiar with one or two ways to use a tool. I may have thought of ways to use a tool that are different from the way you use it. In the same way, you undoubtedly know useful things about these tools of thought that I have never thought of. We can learn from each other. Readers are more than welcome to comment on uses, misuses, and variations.

Third, having all the tools together may stimulate people to invent new tools or see a way to use two or more in sequence and begin to think about the handoff between two tools. 

Here’s an index to the toolkit so far.

Many Paths(December 5, 2018). The temptation is great to jump to a conclusion, snap up the first shiny object that looks like bait and charge ahead! After all, “he who hesitates is lost!” But there is also, “look before you leap.” What works best for me in many circumstances is to think of many possible paths before deciding on one. This is a cousin to the Pattern: Iroquois Rule of Six. This heuristic is a little broader and is sometimes called “Alternatives Thinking.”

And then what?(Dec. 6, 2018). This is sometimes called “Consequential Thinking.” The idea is simple: think not just about how you’ll feel and how a decision will affect you this moment but what will happen next. How will others react? It’s pretty easy to break laws if you set your mind to it. But what are the likely consequences?

Positive Feedback Loops(December 7, 2018). Also known as a virtuous or vicious circle. If you drink too much of a depressant drug (e.g., alcohol or opioids), that can cause increased nervousness and anxiety which leads you to want more of the drug. Unfortunately, it also makes your body more tolerant of the drug so you need more to feel the same relief. So, you take more but this makes you even more irritable when it wears off.

Meta-Cognition.(December 8, 2018). This is basically thinking about thinking. For example, if you are especially good at math, then you tend to do well in math! Over time, if your meta-cognition is accurate, you will know that you are good in math and you can use that information about your own cognition to make decisions about the education you choose, your job, your methods of representing and solving problems and so on.

Theory of Mind(December 9, 2018). Theory of Mind tasks require us to imagine the state of another mind. It is slightly different from empathy, but a close cousin. Good mystery writers – and good generals – may be particularly skilled at knowing what someone else knows, infers, thinks, feels and therefore, how they are likely to act.

Regression to the Mean(December 10, 2018). This refers to a statistical artifact that you sometimes need to watch out for. If you choose to work with the “best” or “worst” or “strongest” or “weakest” and then measure them again later, their extreme scores will be less extreme. The tool is to make sure that you don’t make untoward inferences from that change in the results of the measurement.

Representation(December 11, 2018): The way we represent a problem can make a huge difference in how easy it is to solve it. Of course, we all know this, and yet, it is easy to fall into the potential trap of always using the same representations for the same types of problems. Sometimes, another representation can lead you to completely different – and better – solutions.

Metaphor I (December 12, 2018): Do we make a conscious choice about the metaphors we use? How can metaphors influence behavior?

Metaphor II (December 13, 2018): Two worked examples: Disease is an Enemy and Politics is War.

Imagination (December 14, 2018): All children show imagination. Many adults mainly see it as a tool for increasing their misery; viz., by only imagining the worst. Instead of a tool to help them explore, it becomes a “tool” to keep themselves from exploring by making everything outside the habitual path look scary.

Fraught Framing (December 16, 2018): Often, how we frame a problem is the most crucial step in solving it. In this essay, several cases are examined in which people presume a zero-sum game when it certainly need not be.

Fraught Framing II(December 17, 2018). A continuation of thinking about framing. This essay focuses on how easy it sometimes is to confuse the current state of something with its unalterable essence or nature. 

Negative Space(December 17, 2018). Negative space is the space between. Often we separate a situation into foreground and background, or into objects and field, or into assumptions and solution space. What if we reverse these designations?

Problem Finding(December 18, 2018). Most often in our education, we are handed problems and told to solve them. In real life, success is as much about being able to find problems or see problems in order to realize that there is even something to fix.

More recently, I wrote a series of posts about the importance of Problem Finding, Problem Framing, and Problem Formulation. I haven’t yet put this in the form of “Tools of Thought” — these posts are specific experiences from my own life where I initially mis-formulated a problem or watched my friends do that. 

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Non-Linearity(December 20, 2018). We often think that things are linear when they may not be. In some cases, they can be severely non-linear. Increasing the force on a joint may actually make it stronger. But if increased force is added too quickly, rather than strengthening the joint even further, it can destroy it. The same is true of a system like American democracy.

Resonance(December 20, 2018). If you add your effort to something at the right time, you are able to multiply the impact of your effort. This is true in sports, in music, and in social change.

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Symmetry(December 23, 2018). There are many kinds of symmetry and symmetry is found in many places; it is rampant in nature, but humans in all different cultures also use symmetry. It exists at macro scales and micro scales. It exists in physical reality and in social relationships.


Other posts that are related to various mental errors you might want to avoid.

Labelism

Wednesday

The Stopping Rule

Finding the Mustard

What about the Butter Dish?

Where does your Loyalty Lie?

Roar, Ocean, Roar

The Update Problem

The Invisibility Cloak of Habit

The Impossible

Your Cage is Unlocked

We won the war! We won the war!

The self-made man

The Silent Pies

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The first time I won the prize, I was only 8. I had only had my two-wheeler for about a year when my gang of neighbor guys jointly decided it would be a lot more fun to ride our bikes if they made as much noise as real motorcycles. I can’t speak for the others, but it never occurred to me that other people in the neighborhood might not find this increased noise level “really cool!” 

Of course, we weren’t always riding our bikes. Sometimes we played in Lynn Circle at the end of our road. It served as a makeshift playground for baseball, kickball, and soccer as well as a free hippodrome for our races. This arrangement had one slight flaw. There were no fences. So, invariably, a ball would go careening off the pavement onto someone’s lawn. 

In our neighborhood, everyone’s house looked fairly similar, but they expressed themselves through their small gardens and lawns. Some people, like my dad, really worked at making our small lot at least something gardenish. Other people did little but mow their lawn every so often. But some treated their lawns as they might, at any moment, be teleported to the Master’s Golf Tournament for emergency green replacement. Universally, these people had no children at home. When that was so, none of them interacted much with the kids, the parents of the kids, or even, each other, as I can recall. 

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When a stray ball dribbled up into our lawn, someone just ran up and got the ball. No big deal. But if someone hit a ball into one of the three lawns that were antiseptic enough to serve as operating tables for open heart surgery–YIKES! Of these, the most stringent by far was “Old Lady Lynn.” When a ball went into one of the antiseptic lawns, we tried to reconnoiter the situation before even attempting to grab our ball back. We would consider whether there was a car in the driveway, whether there was any sign of life coming from the domicile in question. Only if we were fairly sure no-one was at home would we walk and get the ball. If we weren’t sure, we’d run up and snatch it as quickly as possible and then duck into a “friendly” back yard quickly enough so that we wouldn’t be identified. 

Old Lady Lynn always seemed to be at home. We imagined, because of her invariable and instantaneous reaction, that she spent all her waking hours peering out between curtains at her lawn to insure that none of us trampled her grass. 

Our gang decided to begin our little decibel enhancement project by each of us buying the loudest bell we could find. These were not modern, laser-guided, AI-enhanced sonic systems but simple bells that you had to operate with your thumb. It’s intended use was to prevent injuries and save lives by giving the bike rider a way to “warn” others of their impending presence to that the other person so they didn’t accidentally wonder into your path.

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We didn’t give that much thought. But we did give thought to how cool it sounded when we all rode around the circle clanging the bells.  Of course, even way back then, if you had a new toy or technology, you had to show it off incessantly and that’s what we did. 

Unlike the instantaneous reaction Old Lady Lynn had to our incursions onto her lawn, it took several days for the complaint to filter back to my parents. My parents (thank goodness) were not the sort to take my side regardless of ethics or consequences. I convinced my buddies that if we didn’t strike a compromise, our parents would take all our bells away. Our development project at that time, consisted of only three paved streets, but there were plenty of interconnecting dirt roads and paths that sported no houses on either side. Now, when we left the paved roads of civilization and rode off onto the dirt roads through the woods, we celebrated with cheers and bells as we crossed the threshold into non-civilization, a place where we could talk with each other without the constant reminders of parents and parenting. 

The golden sunrise glows through delicate leaves covered with dew drops.

A few days later, I was reading a book about dinosaurs when I heard a knock at the door. Soon, I heard the unmistakable wobbly tones of Old Lady Lynn. I couldn’t hear what she was saying nor what my parents said, but they sounded friendly. Then, the unbelievable happened. I heard them all laugh. It had never occurred to me that Old Lady Lynn would ever–could ever– laugh, or that she ever had laughed. 

I debated whether my appearance would make things better or make things worse, but in the end, I felt I I had to participate in whatever was happening. I hadn’t even finished opening my own door when I noticed a most amazing aroma! My eagerness spiked and I trotted into the kitchen. Steaming on the table: Not one but two warm, freshly baked blueberry pies. That smelled delicious!

My mom said, “Look, Mrs. Lynn was so happy you got those boys not make that bell clanging racket near her house and instead having your No-Bell in the Neighborhood Policy, she baked two pies.” 

The pies were amazing, but what was even more amazing that Mrs. Lynn became friends with my parents, and even with me. Every year, for the next six years we lived there, Mrs. Lynn gave me two pies. No two years were identical. All the pies were fresh baked and delicious: blueberry, raspberry, rhubarb, pumpkin, custard, cherry, and—my personal favorite—pecan pie. 

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Now, more than seventy years later, when I take Sadie for her morning walk, we often walk by a property with a self-proclaimed “Invisible Fence.” It’s been around for awhile, but it was invented in 1973; that is, about 20 years after the story recounted above took place. My neighbor’s invisible fence does seem to work for her two large and friendly dogs. They bark as we pass but do not accost us on the road. 

But the self-imposed boundaries of invisible fences have a long history in humankind. 

The reality is that we’re all part of one Great Tree of Life. 

All fences are temporary but, 

The impact of connection ripples forever. 

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Author page

Math Class

You Must Remember This

Ripples

Roar, Ocean, Roar

Imagine All the People…

The Dance of Billions

The First Ring of Empathy

A Pattern Language for Cooperation and Collaboration

Your Cage is Unlocked

Impossible

Madison Keys, Francis Scott Key, the “Prevent Defense” and giving away the Keys to the Kingdom. 

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Madison Keys, Francis Scott Key, the “Prevent Defense” and giving away the Keys to the Kingdom. 

Madison Keys, for those who don’t know, is an up-and-coming American tennis player. In Friday’s Wimbledon match of July, 2018, Madison sprinted to an early 4-1 lead. She accomplished this through a combination of ace serves and torrid ground strokes. Then, in an attempt to consolidate, or protect her lead, or play the (in)famous “prevent defense” imported from losing football coaches, she managed to stop hitting through the ball – guiding it carefully instead — into the net or well long or just inches wide. 

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Please understand that Madison Keys is a wonderful tennis player. And, her “retreat” to being “careful” and playing the “prevent defense” is a common error that both professional and amateur players fall prey to. It should also be pointed out that what appears to be overly conservative play to me, as an outside observer, could easily be due to some other cause such as a slight injury or, even more likely, because her opponent adjusted to Madison’s game. Whether or not she lost because of using the “prevent defense” no-one can say for sure. But I can say with certainty that many people in many sports have lost precisely because they stopped trying to “win” and instead tried to protect their lead by being overly conservative; changing the approach that got them ahead. 

Francis Scott Key, of course, wrote the words to the American National Anthem which ends on the phrase, “…the home of the brave.” Of course, every nation has stories of people behaving bravely and the United States of America is no exception. For the American colonies to rebel against the far superior naval and land forces (to say nothing of sheer wealth) of the British Empire certainly qualifies as “brave.” 

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In my reading of American history, one of our strengths has always been taking risks in doing things in new and different ways. In other words, one of our strengths has been being brave. Until now. Now, we seem in full retreat. We are plunging headlong into the losing “prevent defense” borrowed from American football. 

American football can hardly be called a “gentle sport” – the risk of injury is ever present and now we know that even those who manage to escape broken legs and torn ligaments may suffer internal brain damage. But there is still the tendency of many coaches to play the “prevent defense.” In case you’re unfamiliar with American football, here is an illustration of the effect of the “prevent defense” on the score. A team plays a particular way for 3 quarters of the game and is ahead 42-21. If you’re a fan of linear extrapolation, you might expect that  the final score might be something like 56-28. But coaches sometimes want to “make sure” they win so they play the “prevent defense” which basically means you let the other team make first down after first down and therefore keep possession of the ball and score, though somewhat slowly. The coach suddenly loses confidence in the method which has worked for 3/4 of the game. It is not at all unusual for the team who employs this “prevent defense” to lose; in this example, perhaps, 42-48. They “let” the other team get one first down after another. 

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America has apparently decided, now, to play a “prevent defense.” Rather than being innovative and bold and embracing the challenges of new inventions and international competition, we instead want to “hold on to our lead” and introduce protective tariffs just as we did right before the Great Depression. Rather than accepting immigrants with different foods, customs, dress, languages, and religions — we are now going to “hold on to what we have” and try to prevent any further evolution. In the case of American football, the prevent defense sometimes works. In the case of past civilizations that tried to isolate themselves, it hasn’t and it won’t. 

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This is not to say that America (or any other country) should right now have “open borders” and let everyone in for every purpose. (Nor, by the way, has any politician of any party suggested that we do that). Nor should a tennis player hit every shot with all their might. Nor should a football team try the riskiest possible plays at every turn. All systems need to strike a balance between replicating what works–providing defense of what one has while also bravely exploring what is new and different. That is what nature does. Every generation “replicates” aspects of the previous generation but every generation also explores new directions. Life does this through sexual selection, mutation, and cross over. 

This balance plays out in career as well. You need to decide for yourself how much and what kinds of risks to take. When I obtained my doctorate in experimental psychology, for example, it would have been relatively un-risky in many ways to get a tenure-track faculty position. Instead, I chose managing a research project on the psychology of aging at Harvard Med School. To be sure, this is far less than the risk that some people take when; e.g., joining “Doctors without borders” or sinking all their life savings (along with all the life savings of their friends and relatives) into a start-up. 

At the time, I was married and had three small children. Under these circumstances, I would not have felt comfortable having no guaranteed income. On the other hand, I was quite confident that I could write a grant proposal to continue to get funded by “soft money.” Indeed, I did write such a proposal along with James Fozard and Nancy Waugh who were at once my colleagues, my bosses, and my mentors. Our grant proposal was not funded or rejected but “deferred” and then it was deferred again. At that point, only one month of funding remained before I would be out of a job. I began to look elsewhere. In retrospect, we all realized it would have been much wiser to have a series of overlapping grants so that all of our “funding eggs” were never in one “funding agency’s basket.” 

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I began looking for other jobs and had a variety of offers from colleges, universities, and large companies. I chose IBM Research. As it turned out, by the way, our grant proposal was ultimately funded for three years, but we only found out after I had already committed to go to IBM. During this job search, I was struck by something else. My dissertation had been on problem solving but my “post-doc” was in the psychology of aging. So far as I could tell, this didn’t bother any of the interviewers in industry in the slightest. But it really freaked out some people in academia. It became clear that one was “expected” in academia, at least by many, that one would choose a specialty and stick with it. Perhaps, one need not do that during their entire academic career, but anything less than a decade smacked of dilettantism. At least, that was how it felt to me as an interviewee. By contrast, it didn’t bother the people who interviewed me at Ford or GM that I knew nothing more than the average person about cars and had never really thought about the human factors of automobiles. 

The industrial jobs paid more than the academic jobs and that played some part in my decision. The job at GM sounded particularly interesting. I would be “the” experimental psychologist in a small inter-disciplinary group of about ten people who were essentially tasked with trying to predict the future. The “team” included an economist, a mathematician, a social psychologist, and someone who looked for trends in word frequencies in newspapers. The year was 1973 and US auto companies were shocked and surprised to learn that their customers suddenly cared about gas mileage! These companies didn’t want to be shocked and surprised like that again. The assignment reminded me of Isaac Asimov’s fictional character in the Foundation Trilogy — Harry Seldon — who founded “psychohistory.” We had the chance to do it in “real life.” It sounded pretty exciting! 

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On the other hand, cars seemed to me to be fundamentally an “old” technology while computers were the wave of the future. It also occurred to me that a group of ten people from quite different disciplines trying to predict the future might sound very cool to me and apparently to the current head of research at GM, but it might seem far more dispensable to the next head of research. The IBM problem that I was to solve was much more fundamental. IBM saw that the difficulty of using computers could be a limiting factor in their future growth. I had had enough experience with people — and with computers — to see this as a genuine and enduring problem for IBM (and other computer companies); not as a problem that was temporary (such as the “oil crisis” appeared to be in the early 70’s). 

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There were a number of additional reasons I chose IBM. IBM Research’s population at the time showed far more diversity than that of the auto companies. None of them were very diverse when it came to male/female ratios. At least IBM Research did have people from many different countries working there and it probably helped their case that an IBM Researcher had just been awarded a Nobel Prize. Furthermore, the car company research buildings bored me; they were the typical rectangular prisms that characterize most of corporate America. In other words, they were nothing special. Aero Saarinen however, had designed the IBM Watson Research Lab. It sat like an alien black spaceship ready to launch humanity into a conceptual future. It was set like an onyx jewel atop the jade hills of Westchester. 

I had mistakenly thought that because New York City was such a giant metropolis, everything north of “The City” (as locals call it) would be concrete and steel for a hundred miles. But no! Westchester was full of cut granite, rolling hills, public parks of forests marbled with stone walls and cooled by clear blue lakes. My commute turned out to be a twenty minute, trafficless drive through a magical countryside. By contrast, since Detroit car companies at that time held a lot of political power, there was no public transportation to speak of in the area. Everyone who worked at the car company headquarters spent at least an hour in bumper to bumper traffic going to work and another hour in bumper to bumper traffic heading back home. In terms of natural beauty, Warren Michigan just doesn’t compare with Yorktown Heights, NY. Yorktown Heights even smelled better. I came for my interview just as the leaves began painting their autumn rainbow palette. Even the roads in Westchester county seemed more creative. They wandered through the land as though illustrative of Brownian motion, while Detroit area roads were as imaginative as graph paper. Northern Westchester county sports many more houses now than it did when I moved there in late 1973, but you can still see the essential difference from these aerial photos. 

YorktownHts-map

Warren-map

The IBM company itself struck me as classy. It wasn’t only the Research Center. Everything about the company stated “first class.” Don’t get me wrong. It wasn’t a trivial decision. After grad school in Ann Arbor, a job in Warren kept me in the neighborhood I was familiar with. A job at Ford or GM meant I could visit my family and friends in northern Ohio much more easily as well as my colleagues, friends and professors at the U of M. The offer from IBM felt to me like an offer from the New York Yankees. Of course, going to a top-notch team also meant more difficult competition from my peers. I was, in effect, setting myself up to go head to head with extremely well-educated and smart people from around the world. 

You also need to understand that in 1973, I would be only the fourth Ph.D. psychologist in a building filled with physicists, mathematicians, computer scientists, engineers, and materials scientists. In other words, nearly all the researchers considered themselves to be “hard scientists” who delved in quantitative realms. This did not particularly bother me. At the time, I wanted very much to help evolve psychology to be more quantitative in its approach. And yet, there were some nagging doubts that perhaps I should have picked a less risky job in a psychology department. 

The first week at IBM, my manager, John Gould introduced me to yet another guy named “John” —  a physicist whose office was near mine on aisle 19. This guy had something like 100 patents. A few days later, I overheard one of that John’s younger colleagues in the hallway excitedly describing some new findings. Something like the following transpired: 

“John! John! You can’t believe it! I just got these results! We’re at 6.2 x 10 ** 15th!” 

His older colleague replied, “Really? Are you sure? 6.2 x 10 ** 15th?” 

John’s younger colleague, still bubbling with enthusiasm: “Yes! Yes! That’s right. You know. Within three orders of magnitude one way or the other!” 

I thought to myself, “three orders of magnitude one way or the other? I can manage that! Even in psychology!” I no longer suffered from “physics envy.” I felt a bit more confident in the correctness of my decision to jump into these waters which were awash with sharp-witted experts in the ‘hard’ sciences. It might be risky, but not absurdly risky.

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Of course, your mileage may differ. You might be quite willing to take a much riskier path or a less risky one. Or, maybe the physical location or how much of a commute is of less interest to you than picking the job that most advances your career or pays the most salary. There’s nothing wrong with those choices. But note what you actually feel. Don’t optimize in a sequence of boxes. That is, you might decide that your career is more important than how long your commute is. Fair enough. But there are limits. Imagine two jobs that are extremely similar and one is most likely a little better for your career but you have to commute two hours each way versus 5 minutes for the one that’s not quite so good for your career. Which one would you pick? 

In life beyond tennis and beyond football, one also has to realize that your assessment of risk is not necessarily your actual risk. Many people have chosen “sure” careers or “sure” work at an “old, reliable” company only to discover that the “sure thing” actually turned out to be a big risk. I recall, for example, reading an article in INC., magazine that two “sure fire” small businesses were videotape rental stores and video game arcades. Within a few years of that article, they were almost sure-fire losers. Remember Woolworths? Montgomery Ward?

At the time I joined IBM, it was a dominant force in the computer industry. But there are no guarantees — not in career choices, not in tennis strategy, not in football strategy, not in playing the “prevent defense” when it comes to America. The irony of trying too hard to “play it safe” is illustrated this short story about my neighbor from Akron: 

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Wilbur’s Story

Wilbur’s dead. Died in Nam. And, the question I keep wanting to ask him is: “Did it help you face the real dangers? All those hours together we played soldier?”

Wilbur’s family moved next door from West Virginia when I was eleven. They were stupendously uneducated. Wilbur was my buddy though. We were rock-fighting the oaks of the forest when he tried to heave a huge toaster-oven sized rock over my head. Endless waiting in the Emergency Room. Stitches. My hair still doesn’t grow straight there. “Friendly fire.”

More often, we used wooden swords to slash our way through the blackberry and wild rose jungle of The Enemy; parry the blows of the wildly swinging grapevines; hide out in the hollow tree; launch the sudden ambush.

We matched strategy wits on the RISK board, on the chess board, plastic soldier set-ups. I always won. Still, Wilbur made me think — more than school ever did.

One day, for some stupid reason, he insisted on fighting me. I punched him once (truly lightly) on the nose. He bled. He fled crying home to mama. Wilbur couldn’t stand the sight of blood.

I guess you got your fill of that in Nam, Wilbur.

After two tours of dangerous jungle combat, he was finally to ship home, safe and sound, tour over — thank God!

He slipped on a bar of soap in the shower and smashed the back of his head on the cement floor.

Wilbur finally answers me across the years and miles: “So much for Danger, buddy,” he laughs, “Go for it!”

Thanks, Wilbur.

Thanks.

 

 

 

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And, no, I will not be giving away the keys to the kingdom. Your days of fighting for freedom may be over. Mine have barely begun.


Author Page on Amazon

Where does your loyalty lie? 

Essays on America: The Game

The Three Blind Mice

Roar, Ocean, Roar

Stoned Soup

The First Ring of Empathy

Math Class: Who are you?

The Last Gleam of Twilight

The Impossible

Wordless Perfection

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Sirius Black

I like to write. In fact, I like to write so much that I wrote before I could even read. When my early crayon “writings” in my grandfather’s books were discovered, instead of praise, I was spanked. I’m not even sure they really tried hard to read my learned annotations. Their missing the point didn’t deter me though. I like words! I like writing poetry, essays, stories, plays, and even novels. Words help human beings communicate and collaborate. However…

In this essay, I’d like to mention some instances of wordless success.

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In the neighborhood where I grew up, we spent most of the summer playing baseball, basketball, and football. I had never played golf nor paid much attention to it as a kid and when it came on TV I walked by with hardly a glance. At that point in my life, I deigned to consider something a sport only if there were a good chance to smash into one of the other players. I had never touched a golf club or a golf ball until one summer day when I was about ten, one of the kids brought one of his uncle’s golf clubs to our baseball field along with a tee and a golf ball. He demonstrated how to hit the ball and showed us how to put our hands on the club. Kids took turns hitting the ball and retrieving it for another go. 

When it came to my turn, I mainly remember just loving the shiny wood of the club. I loved wooden baseball bats back then, but the driver!! Wow! That was in a whole different category of cool. You didn’t need to be an adult or a golfer to know that! It shone opalesquely. I teed up the golf ball, and swung the unfamiliar and impossibly long club.

The resulting sound – exquisite. An explosion. A rifle shot. A cousin of the crack of a home run shot into the upper deck. But more penetrating. More elegant. More poignant.

We all looked up in amazement. My golf shot started low and straight. Then it rose and rose and disappeared far beyond the dirt road that marked the outer limit of our makeshift baseball field. It rose over the hill beyond the road and disappeared into the field beyond. There was no hope of retrieving the golfball. None of us even suggested trying. My shot was wordless perfection. 



Fast forward to graduate school. In the summer afternoons, I got into the habit of playing frisbee with the neighbors. One day, I parked my car and ran into the back yard. One of my neighbors spied me and threw me the frisbee, I noticed that they had placed an empty beer can atop a utility box about a hundred feet away. I caught the frisbee on the run and threw it with the next step. The frisbee sailed with a nice arc and smacked the beer can right off. My neighbors said that they had been trying to knock that beer can off for about a half hour.  My throw was wordless perfection.

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Meanwhile, at the University of Michigan, several of my friends and classmates liked puzzles as much as I did. One such puzzle consisted of a triangular “board” with a regular pattern of holes. There were pegs in every hole save one. The goal was to “jump” pegs much as one does in checkers and then remove that peg from the board. Eventually, one was supposed to end up with one and only one peg. I worked on it for awhile and thought about various strategies and moves. I couldn’t seem to solve it. My phone rang. I picked it up and conversed with my friend. Meanwhile, I toyed with the puzzle while my “mind” was on the conversation. I toyed with the puzzle and solved it. Wordless perfection.

A few months or weeks later, my officemates and I worked on another puzzle. This one consisted of four cubes (aka “instant insanity”). Each cube had a different arrangement of colors. The goal was to arrange the cubes so that every “row” of faces had four different colors. I fiddled with the puzzle trying out various strategies and noting various symmetries and asymmetries. Once again, someone called and interrupted my musings. Again, I idly fiddled around with the cubes while talking on the phone. And solved it. Wordless perfection strikes again! 

https://en.wikipedia.org/wiki/Instant_Insanity

Fast forward four decades. For best results, borrow Hermione’s time-turner. Otherwise, you’ll have to rely on your imagination. 

Betty Edwards (“Drawing on the Right Side of the Brain”) gave a plenary address at one of the Association of Computing Machinery’s premier conferences: CHI. Among other things, she showed example after example of how much people improved in their drawing skills based on her methods. A few months later, it so happened that my wife and I had an opportunity to go to one of her five day classes. 

I would have to honestly say, that course was one of the best educational experiences of my life. It was an immensely pleasurable experience in and of itself. Beyond that, the results in terms of improved drawing skills were dramatic. And, as if that were not enough, I looked at the world differently. I noticed visual things about the environment that I had never seen before. 

The essence of the method Betty Edwards uses is to get you to observe and draw — while “shutting up” or “turning off” the part of your brain (or mind) that talks and plans and categorizes. In one exercise, for instance, we took a line drawing and turned it upside down. Then, we copied that image onto our pad of paper by carefully observing and drawing what we saw. She also instructed us not to try to “guess” what they were drawing, but just to copy the lines. When every line had been copied, we turned the drawings right side up again. The result jolted me! I had created an excellent likeness of the original. So had everyone else in class. The quality stunned me. Wordless Perfection.

There’s a larger lesson here, too. 

I had within me, the capacity to make a very decent copy of a drawing, but had never achieved that result for 60 years. All it took was five minutes of instruction to enable me to achieve that. 

What else is like that? Imagine that we have, not just one, but a dozen or even a dozen dozen “hidden talents.” Some of them, like drawing, may depend more on Not-Doing than on Doing; on Being rather than Achieving.

There was a longer lasting side-effect of the drawing course. My day to day life, as is typical of most achievement-driven people had been very much “goal-driven” and there was always an ongoing plan and dialogue. After having learned to turn that off in order to draw, I can also turn it off in order to see, whether or not I draw. Seeing (or otherwise sensing or feeling) in the moment also makes me much less judgmental. If you decide to think about the physical appearance of people in terms of how interesting they would be to draw, you end up with an entirely different way of thinking about people’s appearance. 

What are your hidden talents? 

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The Invisibility Cloak of Habit 

Big Zig-Zag Canyon 

The Great Race to the Finish!

You Fool!

Horizons University

How the Nightingale Learned to Sing

Comes the Dawn

Dog Trainers

Where Does Your Loyalty Lie?

The Dance of Billions

Roar, Ocean, Roar

Imagine All the People

Your Cage is Unlocked

Author Page on Amazon

I Went in Seeking Clarity

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“I stopped by the bar at 3 A.M.
To seek solace in a bottle or possibly a friend
And I woke up with a headache like my head against a board
Twice as cloudy as I’d been the night before
And I went in seeking clarity” — Lyrics from The Indigo Girls: Closer to Fine

If you think programming is cognitively difficult, try parallel programming. It is generally harder to design, to code, and to debug than its sequential cousin. One of the fun projects I worked on at IBM Research was on the X10 language which was designed to enable parallel programmers to be more productive. Among other things, I fostered community among X10 programmers and used analytic techniques to show that X10 “should be” more productive. Although these analytic techniques are very useful, we also wanted to get some empirical data that the language was, in actuality, more productive. 


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One part of those empirical studies involved comparing people doing a few parallel programming tasks in X10 to those using a popular competitor. But, like many other “chicken and egg” problems, there were no X10 programmers (other than the inventors and their colleagues). I was part of a team who travelled to Rice University in Houston. The design called for one group to spend a chunk of time learning X10 (perhaps half a day) and another chunk of time coding some problems.

Besides the three behavioral scientists like me who were there to make observations, there were also three high-powered Ph.D. computer scientists present who would teach the language. Programmers tend to be very smart. Parallel programmers tend to be very very smart. People who can invent better languages to do parallel programming? You do the math.



Anyway, after the volunteers students had arrived, one of the main designers of the language began to “teach them” X10. 

But — there was a problem. 

The powerpoint presentation designed to teach the students X10 was far too blurry to read!

Immediately, the three computer scientists tried to issue commands to the projector to put the images in focus. Nothing worked. The three of them began a fascinating problem solving conversation. The conversation concerned what communication protocol(s) among the PC, the projector, and the controller was the likely source of the problem. I suppose it might not have been fascinating to everyone, but it was to me. First, it fascinated me because I was learning something about computer science and communication protocols. Second, it fascinated me because I loved to watch these people think. I suppose many of the advanced computer science students who were in this classroom to learn X10 also found it interesting. Third, I found it fascinating because my dissertation was about human problem solving and I’ve been interested in it ever since.

But the study itself had completely stalled. 

After a few minutes of fascinating conversation that did nothing to focus the images, something possessed me to walk over to the projector and turn the lens by hand. The images were immediately clear and the rest of the experiment continued. 

The three computer scientists had “framed” the problem as a computer science problem and I found the discussion that sprang from that framing to be fascinating. But one of the part-time jobs I had had as an undergraduate was as a “projectionist” at Case-Western, and it was that experience that allowed me to try framing the problem differently. All of us have huge reservoirs of experience outside of our professional “training” and those experiences can sometimes be important sources of alternative ways to frame a problem, issue, or situation.

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Essays on America: Wednesday 

Essays on America: The Update Problem 

Essays on America: The Stopping Rule

The Invisibility Cloak of Habit

Labelism

Tools of Thought

Where Does Your Loyalty Lie?

Stoned Soup

The First Ring of Empathy

Travels with Sadie: Teamwork

Author Page on Amazon