An expression that perhaps goes back to the Roman Coliseum or “gentlemanly” dueling. What is a weapon? What can it mean to say, “The pen is mightier than the sword.”?
A few years ago, I decided to try a little experiment. I knew that studies showed that owning a handgun did not, in general, make you safer. Actually, it was the reverse. Nonetheless, I thought perhaps I would feel safer. For one week, I imagined that my cellphone was a lethal weapon. I could pull it out and cause someone else horrendous pain or to end their life or both. As you might imagine, I did not feel more secure or safer. I felt more paranoid about others but also afraid I might accidentally shoot someone.
In the middle of Monday night, one of our cats turned over some cat bowls and made a huge ruckus. I immediately yelled bloody murder and jumped out of bed. I would not want to have a gun if I’m awakened like that. My body is primed for action and my mind is not yet anywhere to be found. I literally have no idea as to what’s going on. It only last a few moments. But those few moments are enough time to grab a gun and shoot someone. And that someone is far more likely to be someone in your family than a home invader. Maybe they left a book in your room and couldn’t sleep so they came into your room to retrieve it. I don’t really think an error like that is self-forgivable. Your mood would be altered much to the negative for the rest of your life. The only alternative would be to shut off your feelings so completely that you literally became a heartless monster.
What occurred to me tonight taking pictures of flowers, as one is wont to do, is making a much better use of the iPhone than a gun for home protection is. For one thing, if you own a gun for home protection, you hopefully rarely use it. I use the iPhone nearly every day. The statistics say that you’re actually more likely to die in a home invasion if you have a gun, but let’s say, no, in your particular case, you did manage to shoot two people dead. And, that’s that.
Except of course, it isn’t done at all. You will find out that those two people you shot didn’t think it was so cool and they may sue you. Or, you may find out things about those families such as how desperate they were to make enough money to feed their kids that they turned to crime. Of course, you don’t want to hear that. They broke the law. And, indeed, in many states, that can be enough to get you off the hook.
The “hook” of the law, that is. But that’s not the only hooks there are. There’s the social hook. How do you think other people would view you? Maybe some will view you as a hero. But certainly many will not. You might end up being much more annoyed at those who view you as a hero that at those who view you as a villain. Either way, your life will never be the same. Those changes are much more likely to be negative on balance.
There’s another social hook. How would you feel about someone you care about marrying into a family where someone killed two young lads? Better protected? Or, might you be worried about how that gun might be used in the future, in say, a marital dispute? (Although, of course, suicides and accidental killings should also be on your mind, but those are always a possibility with a gun owner. But in the case of the dual killer, we don’t just know he might kill when provoked; we know he will kill when provoked. Maybe you think a home invasion is sufficient reason for murder. But how about a marital dispute? Surely you’ve noticed that even couples who love each other can come to a point where they are too frustrated to think clearly. I don’t really see how a gun helps a situation like that.
Lastly, there is your own hook. That may be the sharpest and deepest cutting hook of all. You will second guess your actions on the night of no matter what. That’s just human nature. Some dark, rainy evening, when that re-run is playing for the 13th time, it will hit you that you knew damned well they were unarmed. Another part of your brain screams “Bullshit!” And, so you block it out. Until several weeks later, you discover your cousin’s preferred brand of weed is way stronger than what you’re used to. And, as that snuff movie replays itself yet again, it occurs to you that you not only knew they were unarmed, you thought: “So what? Nobody’s going to put me in prison for it. In this state, they’l think I’m a hero.” Again, you hear the booming voice: “Bullshit!” Only this time, you realize that isn’t your voice at all. That voice is the one he used to destroy you when you told people about his molestations. That’s not you. Or is it? You might, at some point, find yourself depressed by this debate, perhaps riddled with self-doubt. At other times, maybe you’ll come to peace with your actions. But the debate will never stop.
I take pictures of flowers. They are for anyone to enjoy or ignore. No regrets. That’s my “weapon” of choice.
But that doesn’t mean that they, as a species, and they, as individual plants, don’t make decisions and embody strategies and tactics.
Today, a local crow and I were playing the counting game. I think that’s the most parsimonious explanation, even though I can’t “prove” it. Here’s what actually transpired. I went out into the garden to take pictures of flowers before it gets too chilly. Soon a crow said, “CAW!” So I said, “CAW!”
Then, the crow crowed “CAW! CAW!” So I repeated that message. Any way, we got up to three and the crow started over at one and we went through the whole sequence three times.
They cawed three times and I said: “That’s what we call ‘Three’ and I “cawed” the first three digits followed by cawing three times. He cawed back.
Then, once again, I said, “One, Two, Three” and “CAW! CAW! CAW!”They next did something I don’t recall hearing before. They did a distinct two-tone CAW: I think it was low-hi. I went out to photograph roses, not take notes on crows. I repeated his two-tone CAW as best I good and he flew off while cawing about ten times. I fantasize that they flew off to tell their friends that they discovered a human who almost seems smart enough to CAW! Indeed, they are having quite a conversation out back right now. I am not yet sophisticated enough to know what they are talking about but cross-species communication is pretty cool.
The rose bush speaks to me too, of course.
I cannot hear it with my auditory apparatus. At least, not yet, I can’t. I have to “listen” with my eyes, and my mind, and my heart. I “know” something of what the rose wants and needs. I know it needs water and sunshine, for instance. It needs minerals. But those things are true of green plants in general. What does the rose tell me about its strategy and tactics for survival and thrival?
No, the rose bush cannot answer my spoken questions, but that often happens when it comes to communicating with other humans. I have read some poorly documented code (perhaps my own) and tried to figure out what the heck this code is doing. Probably, the single most important thing is to understand what the programmer was trying to do. What was their intention. I don’t actually have to know what precisely was in their mind in order to understand it at a useful level. This particular human programmer might have been thinking primarily about getting a raise, or impressing their supervisor, or outdoing their friend. Who cares? I need to understand an imputed design rationale.
In that same sense, I strive to understand the imputed design rationale of the rose plant. It doesn’t require that the rose talks to me in English. For example, why are a rose’s blooms so beautiful? Certain, the original “motivation” was mainly to attract pollinators like bees. But guess what? Some of the same patterns, colors, and odors that attract insect pollinators also attract human caregivers. In fact, the human caregivers have, through selective breeding, put additional design constraints on roses. As a result, there are more varieties of roses than there would have been without human intervention.
The roses have, one way and another, evolved genes that encourage them to grow beautifully. In a way, this can be said to be their “intention” — Their “design rationale” is that if they grow more beautiful, they will thrive more. But is their “intention” to be beautiful so recent? Suppose that other mammals also find the blossoms beautiful? Attracting mammals to the rose plant may encourage them to breathe carbon dioxide on the roses; to defecate nearby and provide minerals; perhaps even to bleed some because of the thorns. It’s even possible that there is also an innate design rationale of all life to be beautiful. Life is beautiful in terms of being itself. Perhaps, other things being equal, surfacing the fact of your being part of life by being beautiful is itself a survival strategy. It increases the chances that other life forms will cooperate with you. They will perceive that you are kindred and may have something valuable to trade.
Is it the natural state of affairs that all life reaches out for all life in the hopes of reaching some mutual understanding?
November 24, 1859, The Origin of Species was published.
So, which date do we use to mark the beginning of evolution?
Life has been evolving on earth for 4.5 billion years! You and I and everyone else on earth and every Redwood, Monarch Butterfly, Rose Bush, Siberian tiger, and Honeybee; every Porpoise, Sailfish, Snail, Hummingbird and Eagle evolved in an unbroken line from our common ancestors.
Every single one of your direct ancestors stayed alive long enough to procreate.
The study of life has always fascinated me. I found it astounding as a kid. I find it astounding today after 3/4 of a century. In honor of Charles Darwin Day — February 12th — I thought I’d point to some earlier essays and poems that have touched on life, evolution, or genetics.
Math Class: Who are you?
Many people act in their “self-interest.” Others act altruistically. What might a balance between self-interest and altruism look like?
It seems to me at least worth considering that the genes that make you be the being that you are are not only within the boundaries of your own skin. Those genes are all over the place! Some are in trees. Some are in bees. Many are in a porcupine. And the vast majority are in all humankind. There’s way more of “you” out there than just what is in your own skin.
Ever notice how much many people rush about? I am too. Or, at least, I used to be. As I write this, none of our six cats is rushing about. Not even close. Charles Wallace is curled up in a cat bed on the window sill. Luna is curled up on the bed next to my wife. The other four are all in the living room lying in the sun. If I approached any one of them, they would know it instantly. They are not in deep sleep. They are just taking a … well … a cat nap
Cats are also quite willing to be demonstrative when it comes to reminding you that they have their own agency; that their life is every bit as precious to it as yours is to you.
Actions have consequences.
We generally think of evolution in terms of a species, over time, adapting to whatever circumstances it finds itself in. But consider this: the choices we make determine what kind of environment we will live in and ultimately, how an organism (including humanity) will evolve.
Life is a dance between endless repetition on the one hand and chaos on the other hand. Life is not a printing press. Each copy is a little different. Because of that, it can change, and bend, and learn, and change.
It’s diverse; it’s abundant; it’s everywhere. When humans come in and change the landscape? Sometimes, we make it marginally better or add something that is as beautiful as nature but very different. But that’s rare. If we’re honest about it, most of the things humans make are not nearly so beautiful as the natural things they replace. The manufactured items are often more convenient. For instance, it’s easier and more affordable and more convenient for most people to own a car rather than a horse. But beauty? Despite hiring really good designers and putting in lots of time & energy into making a good design and then selling that design, I’ve never seen a car that approaches a horse in terms of beauty. And, aside from the “nice tries” but you didn’t get there category and the “well at least it works and is blah” category, let’s not forget the many occasions when humans replace natural beauty with unabashed and stunning ugliness. These poems, I suppose, were partly written in the hopes that humanity would see natural beauty and work together to leave the world more beautiful than we found it — and not just more “efficient.”
You Must Remember This
The Tree of Life
Take a Glance; Join the Dance
It was his nature
It isn’t only a matter of how things look, of course. I wish that our actions and interactions could be more beautiful as well.
When I was trained as an experimental psychologists, thinking about the experience of other species was not encouraged. It was actively discouraged. I have a very different view of the world now. I think it is much more parsimonious to presume that other organisms do have some sort of experience and in many cases, similar.
In addition to poems, I also like to celebrate the nature of nature by sharing thoughts and pictures, many in a series I call “The Walkabout Diaries.” Why? Because I literally walk about, generally the garden, and observe things there.
The Walkabout Diaries
Dictatorship is fundamentally anti-life
Dictatorship is the opposite of life. It hates freedom, truth, cooperation, and love. It isn’s satisfied with “motivating” people to do things with cogent rationale. It wants to force people to do things under threat of death or pain. It wants what is good for one person to substitute for the messy processes of negotiating what’s good enough for everyone. It wants to replace the thinking of millions of people to decide what to do with the thinking of one person and when mistakes are made hide those mistakes so well that no-one will learn from them. It’s the opposite of life. Or, at least, it is the opposite of healthy life. It’s cancer run amok. Like all cancers, it’s doomed. But that doesn’t mean there can’t be a lot of pain before it runs its course.
She sensed that she was surrounded by others — some very like her and many very unlike her. Yet — she couldn’t shake the feeling that something was not right.
She felt — bound up. She wasn’t free to grow in the way she really wanted to. And now she was moving in a most peculiar way. Her ancestors had seldom moved in such a way as this except in times of great catastrophe such as an earthquake. Suddenly, she found herself completely disconnected from the nourishing earth. Beneath her was nothing but cold hard metal and a whirring vibration.
Now the warming sun disappeared, not as a gentle sunset. No. This was a sudden and violent transition from warm noon sun to complete and utter darkness. She sensed that she was not alone in this sunless prison. All of her fellow prisoners were also in a panic. Again, she sensed the cold hard metal beneath her and a deeper rumble of whirring vibration.
Then, and completely without warning, the sunlight again began to beat upon her with its full force.
Soon, she felt herself unbound. She struggled to understand. She tried to stretch her roots out, tentatively at first, as you might begin to wiggle your toes after waking from a deep coma. She felt an unslakable thirst, Then, she sensed moisture nearby and minerals.
She still felt as though she were in a very strange place. Had she formed her thoughts into words, she might have thought: “I have no idea why they would place me here of all places.” If rose had been human, that would have bothered her a great deal. But among her many distant aunts, uncles, and cousins, those who spent their energy decrying their placement, few survived. Her strategy, like those of her successful ancestors, was rather to spend her energy being as beautiful and varied as possible.
Her faith was strong. Had she had a verbal creed, it might have been something like this:
“I believe in the bees and the breeze.
I believe in my own heritage.
Like all other living things on earth today, my ancestry is 4.5 billion years old.
I believe in the power of my roots to seek out and find the nourishment I need; to keep in mind my goals of water and minerals. I push and push, and when I reach the impenetrable, I seek a way around. I dance the dance of life. I don’t avoid the strife. I relish it.”
In the next few days, visiting bees told her that there was plenty of sunshine around even though Rose herself was mainly in shade. That bee-speak was enough to give Rose all the hope she needed to grow tall and wide. She explored in every direction.
The bees that buzzed near Rose told her, in their own way, of the vibrant and varied colors of her many other neighbors. She found their descriptions exotic and evocative. From time to time, she attempted to emulate those neighbors. The buzzing bees would pause in their busyness on occasion to give her feedback on how well she matched the colors of her unseen neighbors.
Over time, she sensed the vibrations of other beings besides the bees. Feathering beings and furry beings, some large and some small. Mainly, they were friendly beings who admired her artwork. But there were also those who cared little for her artwork and instead simply came to feast upon her. Rose’s body became sustenance for mites and snails and aphids. Sometimes, other creatures came to protect her. She liked that. Sometimes, they failed to protect her and the pain became unbearable. But bear it she did.
Rose resolved to use the pain to make her creations more beautiful still.
It seems odd to specify a property of natural order in terms of what it is not. On the other hand, I cannot come up with a positive alternative that doesn’t bring other connotations with it. I think it’s related to “unified” or “integral” or “belonging” or “inter-related” but none of those seem quite so on the mark as does “Not-Separateness.”
Christopher Alexander’s degree from MIT was in architecture. Part of the reason he may have chosen this particular term is in reaction to some examples of architecture in which the architect seems to be in the business of constructing a building whose primary purpose is to make them famous regardless of what that building does to the neighborhood or the occupants.
Imagine Mr. Bigg designs a house that is a perfect black cube set on on vertex. In effect, this design says to me: “I am BIG. I am Mr. Bigg! I am a genius! You would have never been brilliant enough to design a house that is a cube on its vertex! You would have wasted your time and done something mundane like placed the cube on the ground on one of its faces. Anyone could think of that! But I put it on a vertex!” Indeed, we may easily imagine that he says words to this effect when his interview is reported on in the (mythical) architectural journal, Things that look different!
“Mr. Bigg, you made the Bigg House out of black steel and black glass. Some critics have argued that this doesn’t fit with the existing neighborhood of stone cottages with thatched roofs.”
“Of course, little minds will always criticize Bigg ideas.”
“Yes, yes. It also means that the construction costs of the house were quite high. And, the estimated costs of heating and cooling are much higher as well.”
“Nothing that a worthwhile (i.e., wealthy) client can’t afford.”
“Some have also argued that it is inconvenient for the occupants who have to walk up and down at a steep angle and that furniture such as dressers, tables, chairs, and beds do not accommodate well to the tilted walls.”
“Let me ask you aquestion. Would you have ever thought of putting a cube on its corner? No. I didn’t think so!”
Of course, this is exaggeration. But not much.
We would hope that User Experience designers take into account the users, their tasks, their contexts, and the way in which their designs interact with other related artifacts, people and processes. We would hope that applications and artifacts and services are all designed with the property of “Not-Separateness.”
In the early 1980’s, I worked in the IBM Office of the Chief Scientist. My main assignment was to get IBM to pay more attention to the usability of its products. As part of that process, I visited quite a few IBM development labs around the world and spoke to many development teams. On many of these visits, I was accompanied by the Chief Scientist, a brilliant physicist, who “got” usability.
On one occasion, we watched a new printing technology. Instead of printing out black printing on a white sheet of paper sized 8.5” x 11” or A4, this printout was of no standard size. The printing was black on a shiny silver sheet that curled severely. The Chief Scientist asked the head of the development team how they envisioned this being used.
Chief Scientist: “Once someone printed this out, what would they do with it?”
Answer: “Oh, anything they liked.”
Chief Scientist: “I mean, would people tape this into a notebook or paste it? Or would you imagine notebooks that would bind such paper?”
Answer: “It’s not up to me to decide how people would use it. Doesn’t it look cool?”
Another type of answer we heard more than once to the question, “How would this be used?”
— “Oh, it’s a (replacement/upgrade) for this other IBM product.”
“But who would use it and for what?”
“It has three main components. Would you like a description of the components?”
Of course, there is a place for “playing around” with technology and thereby discovering things which someone else may find a use for. But in design and development of a product or service, having a clear notion of context of use and the users and tasks is fundamental. Of course, other users may appropriate a product or service for purposes beyond those envisioned by the original designers. That’s cool.
What’s not cool is designing a device that is to be used in the bright outdoor sunlight and then testing the display in a typical office environment. Have you ever run across something like that? I have.
A more subtle lack of contextualization in design occurs when the design team fails to realize how many interruptions happen to the user while they are trying to accomplish a single task with the new application. If you “test” the application while the user is in a quiet “usability lab” and can give your tasks their undivided attention, then necessitating them to remember the invisible internal state of “Insert” versus “Edit” mode may not be a big deal at all. They will simply remember. But in their office environment, they may be interrupted by a phone call, a message, or their boss entering their office and asking a series of detailed questions. If they now go back to the task at hand, there is about a 50-50 chance that they will correctly guess whether they are in “Edit” mode or “Insert” mode.
A design which shows the property of Not-Separateness is the natural result of a process which shows not-separateness. Here are a few common ways to help ensure the design process grows organically from the users and their goals & contexts.
* Put people on the design team who are familiar with the users, and/or their tasks, and/or their contexts.
* People on the design team observe people engaging in the relevant processes, whenever possible, not — or not only — in a “Usability Lab” but in the actual work environment.
Jointly develop a product or service with the group who will use the product or service.
Observe people actually using product P (or service S), version N so that version N+1 will be better attuned to the needs of the users.
Gather and understand feedback from service calls and help desks and customer complaints in order to improve over time.
There will be benefits to a company who takes such approaches beyond initial sales. If you’ve done any gardening, you will appreciate that the quality of the tomatoes you enjoy eating is related to the quality of the soil and the quality of the care you give the tomatoes. Similarly, a product or service that has the quality of Not-Separateness will not only be useful — users will fight to keep your product or service. It becomes integrated with the environment. To change the brand means that they will have to change the way they work; possibly even with whom they work. Not-Separateness is likely a path to what business people like to call a “Cash Cow.”
If you’ve ever walked through a neighborhood after a hurricane, you’ve likely seen many uprooted trees. When you look at the roots of an uprooted tree, what do you see? Of course, you see roots. But what else? You see rocks and soil all around and embedded into the roots. They are Not-Separate. In a hurricane, there are typically not only high winds. There is also a lot of rain. The trees are hit with a double whammy. The wind pushes the tree but the rain weakens the solid soil in which the tree is embedded. It is the combination that makes it very difficult for the tree to “hold on” and keep from falling over.
Living things, just like us, have a 4.5 billion year history of living. The living things adapt over time to their environment and they mold the environment to their needs. They are not separate. Flowers appeal to the insects who pollinate them. The insects who pollinate them are adapted to the characteristics of the flower. A horse adapts to their rider and the rider adapts to their horse. A product or service must have a design that serves the needs of its stakeholders. For a product or service to have maximum beauty, utility, and longevity, it must also have a way to adapt to the changing needs of the users and other stakeholders. At the same time, if the users and their organizations adapt to the product or service, then true Not-Separateness is achieved.
If you want to skimp on designing your product or service, you can make it more separate, more divorced from its context, its users, and its tasks. Of course, if you do that, you also make much easier for your users to abandon your product and switch to a new one.
Another way to think about this in terms of systems theory is where you draw the boundary. If you draw a sharp boundary around your product, you may find that, over time, your product becomes ever more peripheral to the community you’re trying to support and your product is ever more fungible with others in its class. On the other hand, if you draw the boundary around the product or service and the people and organizations who provide the product or service then, you are on the path of ever tighter interconnect.
Not-Separateness is not only a quality of good design in terms of not overly separating the context and users from the product or service. It is also a good quality for the organization that produces products & services. Of course, some people today must manage a giant amorphous “organization” of tens of thousands of people so they set up divisions, and departments, and groups, and teams, and positions etc. There may indeed be a “UX Department” and a “Software Department” and a “Hardware Department.” That’s all fine. But it is counter-productive if the UX Department sees itself as separate from the rest of the company. To a great extent the success of the UX Department depends on the success of the Hardware and Software Departments. The Sales Department’s success will, of course, depend partly on the skills of the Sales Department. But it will also depend on the success of the UX Department, HW, SW and Services.
Have you ever had a paper cut? It isn’t just the skin on a quarter inch of the inside of your ring finger that’s cut. You’re cut! It isn’t just that the finger feels pain. You feel pain! That causes you to take steps to ameliorate the pain and to try to make sure it doesn’t happen again. That’s why empathy in leadership is important. A leader must feel empathy for all, or the organization will disintegrate from lack of Not-Separateness. At some point, a raccoon may chew off its own arm in order to escape a trap.
But it isn’t the first thing that occurs to them every time they experience a thorn in the paw!
The raccoon doesn’t say to itself: — “that paw is giving me pain! I’m going to chew it off! Then, it won’t hurt any more.”
Evolution did not evolve a raccoon that acts that way. Self-mutilation exists but it is typically a last resort.
But not for corporations. It is the first thing they think of:
“Our (you name it) Department is not performing well. Let’s lay them off and outsource it.”
What does that say to every thinking employee in the entire corporation? It says:
“You know what? All this talk about teamwork and pulling together is a total bunch of bull$hit. You cannot trust management to do what’s best for everyone. You can only trust them to do what’s best for them.”
Living forms in nature are living forms. Their parts have severe Not-Separateness with the other parts of that form. Often, as in well-functioning families or teams, that extends to all members of the group.
Not-Separateness is essentially deep cooperation. I give to the larger community by becoming a part of it and doing my part in it. I lend strength to the community. In return, I gain strength from that community. It is not a zero sum game, of course. The community, if it is functional, is much stronger than the sum of the individuals in that community.
This is so deeply embedded in 4.5 billion years of evolution that it does not surprise me that we recognize beauty as being even more beautiful if it is not separate. Not-Separate enhances beauty because, like all the other properties, it is essential to life.
Eventually, if humanity is to survive, we will realize that Not-Separateness applies to all of us. We are not there yet. But that doesn’t mean we cannot appreciate and design Not Separateness in our products, in our services, and our lives.
Thomas, J.C. and Kellogg, W.A. (1989). Minimizing ecological gaps in interface design, IEEE Software, January 1989.
Thomas, J. C. (2012). Patterns for emergent global intelligence. In Creativity and Rationale: Enhancing Human Experience By Design J. Carroll (Ed.), New York: Springer.
Thomas, J. C. (2001). An HCI Agenda for the Next Millennium: Emergent Global Intelligence. In R. Earnshaw, R. Guedj, A. van Dam, and J. Vince (Eds.), Frontiers of human-centered computing, online communities, and virtual environments. London: Springer-Verlag.
Thomas, J.C. (1985). Human factors in IBM. IBM Research Report. RC-11267. Yorktown Heights, NY: IBM Corporation.
(Christopher Alexander, architect and city planner, proposed fifteen properties as characteristic of natural order. I’m considering them one by one in terms of society, design generally, and user experience in particular. “Simplicity and Inner Calm” is number 14.)
“Send me $50,000 and I’ll enroll you in a two year course in Simplicity and Inner Calm. All you have to do then is follow the twenty-five hundred rules on the Path to Enlightenment while renouncing everything else.”
Somehow, that does not seem to be in the spirit of simplicity and inner calm. Some of the properties I discussed earlier are closer to being about something “out there” that is somewhat measurable; e.g., levels of scale, boundaries, alternating repetition, roughness. Simplicity and Inner Calm are characteristics of things “out there” but they cause or at least resonate with simplicity and inner calm in a person.
I don’t think it’s reasonable to expect a place to enforce a particular emotional state. If someone arrives at a beautiful still lake with hate and rage in their heart and possesses a determination to stay mad by God because he deserves to be mad! Then the mere presence of beautiful scenery won’t calm them in some immediate and magical way. But, I would bet money that they would be less upset an hour later than when they arrived.
Meanwhile, let’s imagine their identical twin also had an identical quantity of rage in their heart and arrived at a loud buzzing booming construction site and had to sit there for an hour. Such a setting, I would imagine, would do nothing to calm them and might make them even more enraged.
Of course, as any therapist can tell you, what you do inside your head often has more to do with how you feel than does the objective situation. I certainly believe that. Yet, I also believe that situations out there make a difference on average. In my experience, being in a safe situation surrounded by natural beauty tends to make nearly everyone feel better.
Not all situations “work” equally well for everyone, but for most of the people I have interacted with, views of distant mountains; calm clear lakes; ocean shores; a clearing in the woods — especially if there is a calm animal there; a single tree on a small hilltop — these tend to induce a feeling of simplicity and inner calm.
There are two things that have amazed me for a long time about natural settings. I think they both relate to why natural settings seem to produce more simplicity and inner calm.
The first mystery is auditory. I have heard the calls of many creatures in nature. Most are, in and of themselves, attractive. Some are beautiful. A few are more annoying sounds. But for me, at least, they never seem to clash. Walking through a field and forest, I may hear insects, frogs, and a dozen species of birds. But none of them clash. That adds to inner calm.
The second mystery is visual. I’ve walked through many natural settings and have seen what must be every color possible to see. But the colors never “clash.” How can that be? It’s one thing to mix and match greens and blues. They don’t really seem to clash that much even in artificial settings. But what about pinks, reds, oranges? I’ve seen plenty of people wearing clothing that clashes and likely been guilty of it myself. But autumn leaves? They are all over the place, but they don’t clash. This also adds to inner calm.
I think the genetic reason that clashes are not prevalent in nature is that we co-evolved with the environment. Perceiving harmony in what is would have been adaptive in two important ways. First, since harmony is the natural state, feeling good while surrounded by harmony would mean that you would feel good most of the time. As Harry Potter once put it, you would have something worth fighting for. If you enjoy life, then, when the going gets tough, you are more likely to tough it out.
Second, when things go sideways in external reality, you would quickly notice the disharmony. While normally, you would feel peaceful, when the birds suddenly starting fleeing in one direction and squawking, your feeling would change and you would be more likely to survive whatever comes next.
These reasons are manifest in some of the other fifteen properties. For example, the roughness of shape of autumn leaves means that there will be natural variation in color as seen even if they are actually identical (which of course, they are not). Having distributions of color is a kind of “roughness” characteristic of nature’s colors. Clothing on the other hand is another matter. The goal of mass production is lack of variability. So, 10,000 items are precisely the same color (or as close as humanly possible). If one is slightly off, it is noticeable. If each of the 10,000 items were part of a very broad, multidimensional distribution, being slightly more extreme than most would not produce a perception of clash.
That, to me, is also the problem with monoculture as a social philosophy. I delve into this in more detail in the blog post — “A tight flock united by division.”
Briefly, the more everyone is supposed to “toe the line” to a particular way of doing things; e.g., which restaurants to go to, which shows to watch, which religion to believe in, what clothes to wear, what food to eat, etc., the more intolerant it becomes. And the more intolerant it becomes, the more people try desperately to adhere to the middle of the crowded road they share with everyone they know. Everyone who does anything differently comes to be seen as a reproach to the lack of individuality in the middle of the road. And the people who insist that everyone must stay in the middle do not want to move. Not only that. They insist that they are exercising their freedom of choice by being exactly in the middle as determine by everyone else and not at all by them. It is kind of humorous at one level.
But just as such sharp and arbitrary boundaries in artificially produced goods mean clashes are more common, so too in human societies, when there is a group that insists everyone be exactly like them and, at the same time, insist that they are expressing their freedom, clashes are inevitable. Harmony and truth are no longer conceived of as being desirable. When people reject the resolution of conflict via agreed upon rules of law, what results is inevitably chaos and death. It is almost the polar opposite of Life.
Some epidemiologists think the various recent explosion in the variety of pollutants that we are all subject to has resulted in a much higher incidence of auto-immune diseases and allergies. The immune system sees so many different invaders, it has trouble distinguishing real threats (streptococcus, covid, cancer cells) from imaginary ones (peanut oil, cat dander, tree pollen).
In similar fashion, people stuck on a thin sliver of what they feel is “normal” feel assailed from all sides. They can no longer distinguish real threats (COVID 19, Climate catastrophes, racial inequities) from imaginary ones (chip implantation via needles, Medicare for all, mask mandates). Clash. Clash. Clash. No “Simplicity and inner calm.”
But from their perspective, there would be “Simplicity and inner calm” if only everyone were just like them! They will deny this, when put so baldly, but that is essentially what they strive toward.
There can be many such factions, all with different rigid and implacable beliefs or only two (Right/Left; Catholic/Protestant; Striders/Walkers) or really, only one. It only takes one faction to reject all connection to truth in order to destroy simplicity and inner calm — even though, ironically, that is what they are actually trying to achieve.
Moving from societal beauty to user interfaces, for the most part, I would have to say most UIs lack simplicity and inner calm. They seem to be splattered with functions and features everywhere. This is not surprising since most product managers believe that sales will be greater with more functions and features.
When I use pages, I would say my user experience is mainly one of simplicity and inner calm. That mainly comes from the fact that my attention is almost entirely on writing and I ignore everything else the interface offers “around the edges” of my vision. Sometimes, something untoward happens and the “harmony” of my environment is temporarily destroyed. Then, I have to stop writing and pop out to the interface level in order to diagnose and fix the problem. Once I do that and return to writing, I again feel “simplicity and inner calm.”
On much rarer occasions, I will wish to do something “unusual”; e.g., I might want to put a table in the text to illustrate a point. Then, before I can word on the task at hand — creating the proper table — I must first search for the proper functionality. Since I do not typically do this, I am like the creature in the forest suddenly alerted to the presence of possible “predators” (such as accidentally destroying my file).
I have found very few UI’s that, in and of themselves, are conducive to feelings of simplicity and inner calm on first use. I have often come to feel that way fairly quickly after I become conversant with the basic functions.
We evolved for millions of years to resonate with the simplicity and inner calm of peaceful natural settings. It’s not surprising that it would be difficult to reproduce that feelings with an artificial interface. But familiarity does move us in that direction. When I glance at the toolbar across the top of the “Pages” page, e.g., I see a set of pull-down menus. I don’t recall exactly how the entire menu structure is laid out, but I do know how to use it and explore it. This familiarity, in and of itself, helps me feel more serene, more secure, safer.
Although I am very interested in seeing new ideas in UI, I am more likely to use a different sort of UI if I am seeing a completely new kind of functionality or access to new kinds of data. I would be far less interested in trying a completely new UI for writing, say, or an application that had the same features and functions as twitter but with a completely different UI.
Sometimes, even radicals are conservative.
If you wanted to design something that evoked simplicity and inner calm, would you yourself want to be in such a state while you were designing? Would that help or hinder you? Or, perhaps you would use the design experience itself to force yourself to experience simplicity and inner calm. Do you have any examples of a UI with simplicity and inner calm? I don’t refer here to an application whose sole purpose is to guide you through meditation. There are surely many things available whose content is meant to evoke simplicity and inner calm. But are there UI’s which, in and of themselves, evoke simplicity and inner calm?
While all the previous properties of natural order seem positive, clear, and obvious, this one seems mildly scary. It reminds me of death, somehow. It’s true that individual death is part of the overall reality of life, it still seems scary. It’s reminiscent of whirlpools, caverns, the abyss. I suppose some of our tiny distant ancestors may have faced the dark mouth cavity of a large predator — a shark, a cave bear, a saber toothed tiger. And a few of those who were terrified enough to flood their bodies with adrenalin may have escaped to reproduce and pass on the terror of utter darkness genes to their offspring, including me.
In a friendlier interpretation, the void could be thought of as “empty” space, or more accurately, extra space not filled with functional items. From that perspective, The Void promotes rest, relaxation, rebirth, regeneration. Your day should include “The Void” in terms of activity — sleep, certainly, but also times that are unscheduled and restorative. If you are scheduling a day long meeting and every minute is accounted for ahead of time, there is no “margin” for something which catches the passion of participants to spill over. There is no time for unanticipated contingencies or for people to reflect on what is happening.
Similarly, a space (whether computer memory or physical space) that is completely “taken up” with data or things becomes inflexible. In extreme cases, nothing can be done because there is no room to move things.
When I was a kid, I used to enjoy puzzles that consisted of 15 square pieces and one blank space. The idea was to move the pieces around until the pieces were arranged into a particular numeric sequence (or made a picture). It’s immediately obvious that if there is no space, there is no way to move the pieces and whatever order they are in is the order that they will stay in.
It seems that people who want to control everything want exactly that — no space — no void — no possibility for change. It may be related to the mystery of overworking so many people with long hours despite decades of research showing people are more productive with shorter hours.
In a living human being, there is typically “space” in our respiratory system and our digestive system. To have zero space means we cannot eat and we cannot breathe. We do have spaces within our body — ventricles in the brain, sinuses in the head, and — crucially — females have a place that can accommodate the creation of a new life within.
A hive, or a garden, or a city may indeed be crowded, but if it literally has zero space, it dies, just as we would. The void allows flow — in the case of the individual human body, space allows for the flow of food and the flow of air.
A science that has no void, no space, has no flexibility. It is no longer science but dogma.
A budget with no space, no void, means every penny has been pre-assigned and this is not an effective way to budget.
Games typically have space (Go, Chess, Checkers, Monopoly) as do sports (Tennis, Baseball, Soccer, Basketball). Play often consist of using, changing, and manipulating space. The baseball pitcher tries to throw the ball so that it crosses through spaces where the hitter cannot easily hit it well. The hitter tried to hit the ball where the fielders cannot reach the ball. The tennis player tries to “build a point” by creating more space; e.g., by pulling their opponent progressively wider so that a shot can be hit into such a large space that it cannot be reached at all. In most games and sports, the amount of empty space, particularly at the beginning of play is relatively large. In chess, as in American football, play begins with a large space between the teams. In many games, there are special terms for spaces. A “Luft” in chess is a place for your King to go if attacked on the back rank by a queen or rook. In American football, the quarterback throws passes from the “pocket” which is supposed to protect them from tacklers.
To me, “The Void” connotes more than space, however. “The Void” seems to refer to a relatively large, concentrated space. In music, for example, without any space, there is just a long, annoying noise. But “The Void” isn’t just the space between notes. It seems as though it must be a significant silence such as after the tuning and before the first note is played or the space between movements in a symphony.
Of course, we can contemplate things at different scales. If we see Alternating Repetition from a distance that allows us to see the alternating repetition, we might see gaps as spaces, but not as examples of “The Void.” If we moved our point of view so that only one such gap were visible, it might become an example of “The Void” at another scale.
Most of our everyday reality is physically made up of empty space. Every atom is more than 99.999 % empty space. At that scale, it’s mostly void or at least mostly space. And, at the other extreme, although it may seem that space is crowded when you see the Starship Enterprise go through the universe at “Warp 9” that’s an illusion to make it more interesting. Most of the universe (and our solar system) is empty space. The sun which is by far the largest object in our solar system has a diameter of 865,000 miles. That’s big! But the nearest planet, Mercury, is 40 million miles away. And, that planet is the only thing in its orbit.
Once I was driving with my family from San Francisco to Salt Lake City. Around 3 am, in the absolute middle of nowhere with no lights and no moon, I stopped the car and ran a quarter mile from the road into the desert to look up at the stars. It doesn’t “look” empty of course. Far from it. Yet the sheer blackness of the background and the vastness of it made it seem like a true void. In fact, because of contrast with the sharp and sparkling stars, the vast void was made into even more of a vast void.
An atrium, a central courtyard, a reflecting pool — can these be voids that strengthen the center?
If we look at a void, does that produce a different aesthetic feeling from when we are in a void that surrounds us? If you and your family or friends or tribe huddle around a campfire at night, the fire is a center. You can see the faces of people in the firelight. But you are aware that each of you knows that surrounding your little group is darkness. Sometimes, in movies, someone will remark, “Well, it’s quiet.” To which, the proper response is, “Yeah. Too quiet!” When the frogs and crickets stop making noise, the heaviness of the silence becomes oppressive. It might mean that large predators are about, each with their own maw of void. Being in a large space that has no perceptible features is awe-inspiring or even fear-inspiring. Looking at a large space that is situated in the context of a pattern may echo that feeling slightly, but to me, it feels very different.
The same tune can be played on a piccolo or a base vile.
When it comes to user experience, what comes to mind for me is the empty page or the empty canvas or the empty spreadsheet. These are large unfilled spaces. To compose, whatever the medium, requires of us a kind of courage. We must “enter” the empty space. In order to write, we must also allow for empty space within us. As I write, I find that there is always a rhythm of “describing” things that have “come up” for explication and then pausing — staring as it were into the blackness, the void, of my own consciousness. I allow things to arise from that inner void and show themselves. I don’t always know what it will be.
I think that process (and not wanting it disrupted) is one reason that I, like so many others, found “Clippy” to be so annoying. Whenever I was allowing for the void to reveal to me what I wanted to say, “Clippy” would imagine I was stuck and offer a suggestion (invariably irrelevant).
Perhaps you or one of your kids has played “8-ball.” You ask it a question then you shake it a little and an answer “appears” in a little window. The most enthralling time is that space between when you ask the question and the answer appears. Of course, it’s fun thinking of the questions and interpreting the answers, but the most dramatic part is waiting for the answer to appear. In that moment, you may suddenly realize what answer you want to appear.
If an application is to support any kind of creative activity, it should not “rush” the user and it should provide the user empty space in which to create. That emptiness can be intimidating, but I still think it’s necessary.
My desktop has many icons, tool bars, and windows. The only true void is the blank part of the writing pane in Pages. Visually, since the blank part of the page is white, it doesn’t seem much like a void. There is enough space between the icons and menu items to make them legible, but there is no “void” there. Visually, the only thing that really strikes me as a void is the totally black rounded rectangle beside the color sphere in the Format window. It’s black because that is the color of the text I’m writing in. Its function is nothing like that of an actual void.
The void may symbolize death, but it also symbolizes life. It is the happening place. It is the dance floor. It is the game board. It is the playing field. It is waiting for the curtain to rise. It is the movie theater when the lights go out but the movie has not begun. It is also the movie theater when the credits have done rolling but before the house lights have come up. If it is death, it is also rebirth. If it is birth, it is also the end.
As every moment of our existence and our attention becomes commoditized and sold to the highest bidder, there is ever more pressure to eliminate the “wasted space” inherent in the void.
Running into the ocean; diving into a pool; deciding to have a child; moving; divorcing; falling in love; losing a loved one; starting a composition; beginning a design — these are moments when we brush up against the void or enter it or avoid it or incorporate it into ourselves. We like to fool ourselves that there is some process or routine or formula or piece of software that can take all the uncertainty out of these transitions into the unknown.
That’s all illusion. It’s the very nature of life itself — that dance on the razor edge between chaos and repetition — to embrace the void. We try always to “avoid” The Void.
Nature doesn’t “abhor a vacuum.” Nature is mostly vacuum.
But we abhor a vacuum. Our productivity tools are geared toward reducing “The Void” as much as possible. Children are shuttled from one high intensity activity to another to ensure that when they apply to college, they will get in one which will ensure that they will get a high-paying job that will enable to them to work their entire lives so that there will be no uncertainty.
I am also a product of that “Avoid The Void” culture, so I find it hard to imagine what it would mean to design a tool or UI or app that embraced and encouraged The Void. There are some specific mobile apps that support meditation or listening to music or breathing. What of composition though? Whether it is programming, writing, drawing, or creating a business plan, is there a place for The Void to be supported? How would you encourage it? What visual elements or other sensory elements could be used to support it? How would you measure how well you did?
Materials and organisms in the natural world such as wood, rock, clouds, reeds, water, animals, and plants exhibit a degree of roughness. By contrast, mass production ideally produces items that are identical and “sharp” or “smooth” at the boundaries.
Think of the difference between a hand-thrown pot and a cup that is mass produced. Think of the difference between a cottage made of stone and a house made of prefabricated walls. Think of a path with flagstones and gravel versus a “sidewalk.”
Perhaps because our ancestors evolved in a natural world for billions of years, we sense that roughness connotes something natural. To me, the property of “roughness” evokes beauty and comfort while perfectly straight lines and rectangles makes me feel as though I am in a purposefully constructed space. Someone who builds a tower of stones or wooden blocks must be mindful of the whole. Tiny to moderate variations in size, angle and texture mean the constructor must pay careful attention. No two constructions are identical. By contrast, if you and I were to build a plastic rectangular lego tower of a specified size out of specified blocks, the results would be indistinguishable. It is much like cursive script versus printing. It is much like making a stew from scratch versus heating up a TV dinner.
An old house is prone to crumbling, leaks, misalignments, idiosyncrasies, and cracks. If we allow the house to go completely to ruin, it becomes impractical or at least quite inconvenient to live in. On the other hand, a little bit of roughness gives the abode more character. Since glass is actually a fluid, old windows begin to “flow” slightly introducing irregularities in the glass and therefore in what is seen through the glass. A new window, on the other hand, it typically “perfect” and therefore somewhat boring.
As a driveway ages, the effect of nearby life and natural forces begins to produce small cracks. These make the surface more interesting visually. It also requires someone walking to pay more attention to where they are stepping; that is, to be more in the moment. Such cracks encourage further incursions by living forms.
Flowers often exhibit beautiful symmetry. The symmetry, to me, is made more beautiful because of slight variations in the size, angle and color of the individual petals. If instead, you imagine a mathematically perfect flower in which there is zero perceptible difference in the size, angle and color of the petals, do you feel that is more beautiful? Does it make you feel more comfortable?
I don’t mind that your keyboard may be identical to mine. I use the computer as a tool. Sometimes, it is used to produce art of one sort or another. But if the art that everyone produced were as much the same as the keyboards, it would seem sterile, non-living, mechanical. A brand new chair will hopefully be evenly painted and the upholstery will be unworn. Over time, the paint will begin to chip and the upholstery will be threadbare and potentially stained in places.
We have been taught to see such things as flaws, defects, and imperfections. But are they? At some point, the “ravages of time” (or, more accurately, perhaps, the “ravages of entropy”) can make things less than ideally functional. For instance, your tires wear over time and, while they may look more interesting, worn tires are a safety hazard for you, for your passengers, and for everyone else on the road.
Similarly, if you must undergo surgery, there’s a good reason for your surgeon to use a machine-tooled scalpel with a “perfect” edge. Railroad cars and railroad tracks that were too diverse from each other might look more interesting, but they would be less safe.
In many cases, however, roughness does not negatively impact functionality. It looks better without negatively impacting functionality. A chair, baseball glove, or pair of shoes that is slightly worn still works. Perhaps it even works better.
Roughness in the body of a living things often allows local adaptation. The muscles in your body, for example, are not of a “pre-specified” and precise size. If you exercise a muscle, it will get stronger and grow larger. That allows you to adapt to your circumstances. Your skin is also capable of growing stronger in places where it needs to be. Your bones grow stronger if they are required to bear a greater load.
Roughness also exists across individuals within a species. Unlike items that come off the assembly line, items that come from life have slight variations from each other. Some seeds are smaller; some are larger; some are stickier; some are smoother. In some cases, these differences will have no impact on the viability of the seed. But sometimes they might. Life is always trying little “experiments” of small variations to see whether one might be better than another. And, by the way, that is not some minor feature of life: in many ways, that is life: the balance between repetition and variation.
It’s ironic that our minds, which sprung from this balance, often strive for imbalance. To make things “simpler” we like to over-regularize and over-specify. Sometimes, you can go a rather long ways in one particular direction if you take such a drastic step. But if you’ve miscalculated in any way, or if your data were inaccurate, or if conditions changed after your data were collected, you’ll be stuck speeding down a railroad track toward what is now obvious disaster. Trying to impose an absolute pre-specification of action for every set of circumstances is impossible. To achieve something like it, people sometimes ignore the complexities (the roughness) in real life, and throw things into a small number of buckets. Making decisions on the basis of what bucket something is in, is a lot like judging a book by its cover. Such a process takes things which are, in fact, rough and treats them as though they were mathematically perfect.
Because of the “roughness” of circumstances, many societies have found that putting in place the human judgement of many with countervailing interests often works best. In America, for instance, there are three branches of federal government. The judge conducts a trial, with different people advocating for the two sides. In many cases, a jury of twelve decides guilt or innocence.
Living systems are robust to various changes in circumstances. A conventional car engine, for instance, is designed to use gasoline or diesel. Put in the wrong fuel and you might ruin the engine. But what about a human being? You can use a tremendous number of different kinds of fuel in the form of food. Once actually working inside your body, it’s actually one of a much smaller number of types of fuels: carbohydrates, sugars, proteins, fats. This is just one of the many millions of ways that various life forms show resilience and robustness. Because life endlessly plays; because it exhibits roughness; because it is diverse; because of this, it adapts and it evolves.
Meanwhile, as we look at things, we feel intuitively that “Roughness” is conducive to life and is also one of the quintessential aspects of life.
“One could do worse than be a swinger of birches.” — Robert Frost, Birches
If you have ever swung on birches, or tried to climb any other kind of tree, you know that each is shaped and branched a little differently. From the ground, it’s easy to glance at a tree and think the branches are all basically the same. They are not. And if you are a kid who actually spends a lot of time climbing trees, you pay attention to the peculiarities of specific trees and specific branches on those trees. Why? So as not to kill yourself, or worse, hear your parents say “I told you so!” after you break your arm swinging from a tree, say. But the miracle is that, although you are not immortal, you can heal your broken arm. In order for that to happen, obviously, some parts of your body have to do things differently than they have been doing. The “Roughness” of life isn’t only a visual characteristic. It’s also a characteristic of the processes of life. It’s also characteristic of a the processes of a healthy organization.
When it comes to the elements of a User Interface, in most cases, the elements are modeled after machines, not natural phenomena or living things. Is that necessary? Perhaps designs that project “Roughness” would be harder to program, harder to maintain, and may be even confusing to users? What do you think?
In physical objects, usage often creates or exacerbates “Roughness.” Could it be advantageous for this to happen with UI elements as well? Would window edges that looked “handmade” or “rough hewn” be more beautiful? More comforting? More usable? Less usable? Right now, conventional systems would make it harder to “calculate” the edges of a rough window than a conventional, straight-edged window. Must it be so? Or, could different architectures make roughness easier to calculate and require fewer resources?
My first conscious memory of thinking about “gradients” was in college biology. Gradients of chemicals make a difference in terms of cell differentiation, our professor explained.
For the past few days, I’ve been walking the garden on the lookout for “gradients.” As an experiment, I’m going to break up the discussion of gradients into sub-categories.
Visually, all the various gradients look similar. I am categorizing them by the cause of the gradient.
So, first, we have “Perspective Gradient” … as we look at identical or nearly identical items at different distances, they will obviously appear to have different sizes and different distances between those items.
Second, we have “Light Gradient.” For example, a series of spheres or cylinders lit by a single source, the three-dimensional shape will result in a gradient of light and dark from most angles.
Third, there are often “Color Gradients” for both animals and plants.
Fourth, there are “Growth Gradients.” Color Gradients, are often a specific example of Growth Gradients. However, there are other types of Growth Gradients. For example, in many plants new growth is at the distal end and is smaller. Old growth is more central or more toward the roots; it is older, and is larger.
Growth Gradients not apply to many plants and animals. They often apply to organizations as well. Imagine a multi-national distributor with field offices in half the countries in the world. If they move into a new country, at first, there will only be a few
Conversely, Color Gradients can be quite intentionally added by the artist! Here’s a detail from a John Lennon lithograph. Note that “Boundaries” and “Gradients” reinforce each other. The Gradient makes the Boundary Stronger and vice versa.
There are also “Force Gradients” that appear in response to water, wind, gravity, magnetism, etc. One could argue that “Growth Gradients” are due to forces as well. Historically, gradients can arise from evolutionary pressures. These, in turn, are instantiated, in many cases, by chemical gradients of hormones that control growth. However, there are also many non-living cases of gradients.
Finally, there are “Intentional Gradients” that are put in by artists, architects, landscape gardeners, designers, and UX designers.
Although the examples above are visual, there are also gradients in music. There are gradients in activity.
Gradients are also present in narrative. Think of the rising passion between two lovers or the increasing tension and suspense in a mystery or horror film scene.
Are there gradients in User Interfaces? One example that springs to mind was in the “Audio Distribution System” and “Olympic Message System.” These were audio messaging systems from IBM that allowed subscribers to the service to leave an audio message to a person or distribution list “on a person’s phone.” (Of course, the message was really on a server and played upon demand.) The UI’s only visual elements were an ordinary touch tone key pad circa 1980 and possibly a small booklet or template with the various command options. Primarily, the user was meant to hear Prompts for actions.
The gradient part came in the fact that the user could speed up the audio more and more as they became more and more familiar with it. That variable speed applied to prompts and also to messages. A typical user would experience slow messages, then faster messages, then, still faster messages, and so on.
In another IBM project, we built a “Personalized Education System” that would allow IT personnel to build a “Custom Course” for on-line learning that could vary continuously in length and difficulty. However, while each individual user could choose length and difficulty, they typically did not experience a gradient in that regard. By analogy, some insects may prefer to chew on new growth while others may like more mature leaves. An individual insect only experiences one “size & tenderness” yet the plant taken as a whole provides a gradient. Similarly, if your fellow citizens ever get there act together enough for you to have a barbecue party again, you might offer up a range of options on how done you cook the burgers. In this case, we might say the BBQ service offers gradations though an individual burger is not a gradient. This isn’t strictly true. A well-done burger is fairly consistent throughout but a rare burger may be much more rare in the middle and charred on the edges. So, for that choice, there is a gradient of experience.
Compared to the natural environment around me, which is positively thick with gradients, I don’t see (or feel) many gradients in any of the UI’s I interact with (games aside). The fisheye lens provides one way of introducing gradient into the UI. It produces, a kind of “Perspective Gradient.”
It would be possible to put gradients into many of the visual elements of a UI. Would it make the interface look more like nature? Would it be more beautiful? Would it be distracting?
Here’s a poem that illustrates a gradient of love.
With zero contrast, nothing can be seen at all! Beyond that however, it is interesting how many plants and animals as well as good designs show the property of Contrast. Plants “use” contrast, if I may speak in teleological terms, to attract pollinators such as butterflies and bees to their flowers. Plants also use contrast to “announce” to animals who spread seeds that their fruit is ripe and ready to be eaten. If the fruit part of a plant did not make such an obvious “announcement,” a forager might damage a plant by eating all of it rather than just the sugar-rich fruit.
By contrast, fall leaves show high contrast which adds to their beauty, but this is probably just a “side-effect” of the leaves “saving” their water & chlorophyl and leaving other colorful compounds in the leaf. I suppose there could be an evolutionary advantage to a tree that is beautiful in the fall. I could imagine that bright colors attract animals and birds to “hang out” nearby and this means that the soil will be enriched by animal excretions and sometimes deaths. In some cases, the color might “signal” animals that fall is coming and if the animals take more appropriate actions, this makes for a healthy ecosystem for the trees. I know of no such evidence however. It seems likely the bright colors are a beautiful side-effect of the tree breaking down the no-longer-useful chlorophyl to components that are stored in the roots. The more we learn about trees though, the more “clever” they seem so I wouldn’t put it past them to have “reason.”
Some animals, such as zebras and tigers, use contrast as a kind of camouflage. If you see a picture of a zebra or tiger out of context, you may think, “What? How is that camouflage?” But in the bright sun, grazing in tall grass (or lurking there, hoping for dinner), it actually does serve such a purpose.
There is also a more subtle kind of camouflage that some animals employ. High contrast can make it difficult for a potential predator or prey to “parse” the visual image. I believe some of the professional tennis outfits, for instance, make it harder for an opponent to “read” the actual body positions from across the court, especially with non-foveal vision. Is that what’s going on in the picture below?
Considered separately, the shadow of the fence in the photo below strikes me as more beautiful than the fence itself. This is largely due to the higher Contrast in the shadow. I think another property “Roughness” also plays a part. The fence is machine milled and regular. The shadow falls on uneven ground. Rather than obscuring the Contrast, the Roughness actually enhances it. In addition, the fence appears quite separate and distinct from the greenery behind it. However, the shadow is partly determined by the fence and partly determined by the uneven ground. This means the shadow exhibits more “Deep Interlock and Ambiguity.”
I do think the combination of fence and shadow is more beautiful than either taken alone. Taken together, there is an additional layer of Contrast between the “mechanical” regularity of the fence and the rougher feel of the shadow.
One of the things that trees do is add contrast by virtue of the branches and leaves casting irregular shadows in many places but letting bright light through in other places. Here is a simple case.
In the photo below, the landscape architect has likely intentionally designed this arbor partly with contrasts in mind. Dark vs. Light; Horizontal vs. Vertical; Straight vs. Bent; Built vs. Growing. What other contrasts do you see?
Contrast is often desirable not just in terms of vision, but also for other senses. A good salad, for instance, shows contrast in color, but also in terms of textures and tastes. Orchestral music shows contrast in terms of loudness, timbre, harmony, melody, etc.
Living things also exhibit contrast, not only in their visual appearance, but also in terms of the rhythms of life. Many plants and animals exhibit both daily cycles such as sleep and wakefulness, but also yearly cycles (hibernation, aestivation, migration, mating season, losing fall leaves, blooming & fruiting, etc.). In fact, many animals & plants only live one year.
Stories typically exhibit contrasts of various sorts. A story (whether play, movie, novel, or short story) is often more interesting when set in both wartime and peacetime, in both country and city, in two different times, etc. In addition, a good story often has contrasting characters such as hero and villain, or two less extreme characters, one of whom is a “foil” for the other. The plot itself is constructed of contrasts in value. The hero loses an athletic contest. Then, the hero wins! Then, the judges unfairly strip the hero of the medals. Then, an investigation reveals that the hero was framed and the hero prevails after all. Love may conquer all — but never without a struggle!
This succulent pictured below seems beautiful to me partly because of Contrast. Is there an aesthetic “purpose” to the contrast shown? Or, is the real “point” to provide the sharp spikes on the edge of the plant and in order to make those spikes effective, the plant needs to be drier near the edges or have a yellow pigment that somehow facilitates the growth of spikes? Perhaps the plant’s growth is limited (in the Southwestern US) by the available water and not at all by sunshine (which is plentiful). Therefore, there is no “point” to having the entire plant green.
If it seems too far-fetched to imagine a plant exhibiting contrast because it’s more beautiful, it is not to far-fetched to imagine animals exhibiting contrast to attract other animals; most notably, a mate. Insects, birds, mammals, fish, sometimes exhibit “displays” of high contrast color in order to attract mates. Typically, such displays are only used during actual mating season.
In addition to seasonal and daily “contrasts” in behavior and appearance, animals often exhibit contrast at a finer temporal granularity. As humans, we breathe several times a minute and our heart beats about once a second. Some aspects of our anatomy and physiology have evolved to provide antagonistic forces and processes. We have, for instance, our sympathetic nervous system that prepares us for “Fight or Flight” reactions. The para-sympathetic nervous system turns on a “rest and digest” mode also called “feed and breed.” Our sensory and motor systems use both excitatory and inhibitory processes to “sharpen” what we perceive and the actions we take. Our musculature often has muscles that produce “opposite” results. Our biceps bends our arm and our triceps straightens our arm. The adductors in our legs move our legs inward toward our trunk and the abductors move our legs apart.
Contrast is so prevalent in the natural order of things “out there” and in the structure and function of our own bodies that it is hardly surprising that our conceptual structures often exaggerate contrasts. We often think, for instance, in terms like these: “Up or Down? Liberal or Conservative? Good or Evil? Strong or Weak? Black or White? Growth or Decay? Orderly or Disorderly?”
If we return to the photo of the fence and its shadow, for example, we are tempted to describe the darkest parts of the shadow as being places without light while the spaces between have light. Of course, there is light, even in those shadows. Light is reflecting off the nearby trees, houses, grape vines, sand, cars, etc. There is nothing shown in this photo that has no light.
As Amanda Gorman pointed out in the recent Presidential Inauguration —
“For there is always light,
if only we’re brave enough to see it
If only we’re brave enough to be it.”
When it comes to User Interface design, contrast has many uses. For example, contrast is often used to signal whether an item is chosen or not, or whether an action is available or not. Interfaces often include text and the text is easier to read if the contrast is higher. In the early days of human computer interaction, text was composed of a relatively small number of bits that were either on or off. High contrast came with the technological limitations of the devices. More recently, text often appears as dark gray on light gray rather than as black on white. Why? I have no idea. People sometimes claim that low contrast is “easier on the eye.” So far, no-one has been able to point to empirical evidence. However, text is harder to read when the contrast is low. If the user is old, or trying to read in glare, or has limited vision, or the reader or device is moving or vibrating, low contrast text can become illegible. The “worst” cases I’ve seen are on devices such as CD players or smoke alarms. To simplify (and therefore cheapen) manufacture, the letters are not painted at all but simply embossed as white on white or (even worse) black on black. From my personal experience, few things in modern life are as pleasant as being awoken around 3 am by a screaming smoke alarm which has cryptic and unreadable directions in white on white.
At a more abstract level, a high level of conceptual contrast can often make the user experience less frustrating, more enjoyable, and more productive. What do I mean by “conceptual contrast.” In this context, I mean that two related actions or situations that are clearly differentiated in the commands, the explanations, the terms etc. are less prone to confusion. Let’s pick on what I see right before me: the high level “Pages” tool bar. “File Edit Insert Format Arrange View Share Window Help” At a visual level, these are nearly white on a black background; i.e., easy to read. But what is the conceptual contrast between “Format” and “Arrange”? How about “View” and “Window”? Are there other terms that would be better cues as to what these groups of functions do?
The same for menus within the document. I see above the material I am actually typing another use of the words “Insert” and “Text” appears right next to it. But how is this different from “Text” on the right? It’s not that any of these items are so confusing that they cannot be learned. “Style” when you are writing (as opposed to “word processing”) generally refers to something much more abstract that the type of font and the size or color of the text or the spacing between lines.
I think a more fundamental issue is that typical text editors, after the “Clippy” fiasco, have steered away from explicitly supporting the process of actual writing. That would be much more difficult. I’m not going to try to design such a system here. To give a hint of the kind of thing I mean though, suppose that a text editor explicitly supported writing a short story. Embarking on writing a short story, the user might be presented with a choice for guidance. Perhaps this hypothetical writer wants to try writing a “locked room” mystery. And, maybe they want lots of guidance. So, the software leads them through an idea generation phase. In that phase, perhaps it is more productive to turn off various kinds of “autocorrect.” Perhaps the author is encouraged to “solve” the basic problem (how was the murder committed) before actually beginning the writing. Maybe there is a high level of visual Contrast which serves as a constant reminder to the author that they are, at this point, generating ideas.
Von Oech suggests that problem solving involves four stages that he illustrates with four “hats” — an explorer’s pith helmet for the Exploration phase; an artists beret for the Creation Phase; a judge’s wig for the Editing or testing phase; and a Viking warrior’s horned helmet for the marketing and sales phase. If such a model were supported by the software, you might expect a strongly contrasted visual interface to reinforce the phase of writing that the user was in. The Exploration phase might consist visually of cards that various fields that would support research. The artistic phase might be a mind-mapping tool. And, so on. The user would know at every glance which phase of the overall writing process they were “in.”
It may be that any such process involves too much overhead or is too rigid. But what is the alternative? At present, the author must either keep almost all the information about their goals, ideas, and processes in their head or in a separate document or spreadsheet. As I look at the screen in writing there is almost no clue about “where I am” in the process of writing. Whether or not you buy into the specific four-stage model of Von Oech, I do believe that various phases of writing do offer contrasts in terms of how that phase should be supported. I only chose writing as one example.
Nearly any task that the user is engaged in has some structure to it. Scientific research, learning a foreign language, organizing a tennis tournament, planning a trip, finding a house, buying a book on-line, etc. All of these have different sub-tasks. In some cases, the user wants more flexibility; in some cases, less flexibility is actually helpful. But most “application programs” seem to me to be deficient in terms of guiding the user through a process; giving any visual indication of where the user is in the overall process, or of tailoring actions to which subtask the user is engaged in. If a user is generating ideas, for example, pointing out grammatical errors, typos, and spelling errors is distracting and not that helpful. On the other hand, if the user is finished writing and is proofreading, then such suggestions may be helpful and appreciated.
What do you see as the uses of Contrast in User Experience? Is it best thought of as a visual property which may be nice to have but is not crucial? Or, does Contrast also apply to different subtasks or phases which need to be reflected in both the appearance of the UI and in the way the functionality works?