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~ Finding, formulating and solving life's frustrations.

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A Rose is a Rose is a Thinking Rose?

08 Tuesday Mar 2022

Posted by petersironwood in Uncategorized

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beauty, decision making, Design, essay, flower, flowers, life, rose

Rose bushes lack neurons. 

But that doesn’t mean that they, as a species, and they, as individual plants, don’t make decisions and embody strategies and tactics.

Today, a local crow and I were playing the counting game. I think that’s the most parsimonious explanation, even though I can’t “prove” it. Here’s what actually transpired. I went out into the garden to take pictures of flowers before it gets too chilly. Soon a crow said, “CAW!” So I said, “CAW!” 

Then, the crow crowed “CAW! CAW!” So I repeated that message. Any way, we got up to three and the crow started over at one and we went through the whole sequence three times. 

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They cawed three times and I said: “That’s what we call ‘Three’ and I “cawed” the first three digits followed by cawing three times. He cawed back.

Then, once again, I said, “One, Two, Three” and “CAW! CAW! CAW!”They next did something I don’t recall hearing before. They did a distinct two-tone CAW: I think it was low-hi. I went out to photograph roses, not take notes on crows. I repeated his two-tone CAW as best I good and he flew off while cawing about ten times. I fantasize that they flew off to tell their friends that they discovered a human who almost seems smart enough to CAW! Indeed, they are having quite a conversation out back right now. I am not yet sophisticated enough to know what they are talking about but cross-species communication is pretty cool. 

The rose bush speaks to me too, of course. 

I cannot hear it with my auditory apparatus. At least, not yet, I can’t. I have to “listen” with my eyes, and my mind, and my heart. I “know” something of what the rose wants and needs. I know it needs water and sunshine, for instance. It needs minerals. But those things are true of green plants in general. What does the rose tell me about its strategy and tactics for survival and thrival? 

No, the rose bush cannot answer my spoken questions, but that often happens when it comes to communicating with other humans. I have read some poorly documented code (perhaps my own) and tried to figure out what the heck this code is doing. Probably, the single most important thing is to understand what the programmer was trying to do. What was their intention. I don’t actually have to know what precisely was in their mind in order to understand it at a useful level. This particular human programmer might have been thinking primarily about getting a raise, or impressing their supervisor, or outdoing their friend. Who cares? I need to understand an imputed design rationale.

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In that same sense, I strive to understand the imputed design rationale of the rose plant. It doesn’t require that the rose talks to me in English. For example, why are a rose’s blooms so beautiful? Certain, the original “motivation” was mainly to attract pollinators like bees. But guess what? Some of the same patterns, colors, and odors that attract insect pollinators also attract human caregivers. In fact, the human caregivers have, through selective breeding, put additional design constraints on roses. As a result, there are more varieties of roses than there would have been without human intervention.



The roses have, one way and another, evolved genes that encourage them to grow beautifully. In a way, this can be said to be their “intention” — Their “design rationale” is that if they grow more beautiful, they will thrive more. But is their “intention” to be beautiful so recent? Suppose that other mammals also find the blossoms beautiful? Attracting mammals to the rose plant may encourage them to breathe carbon dioxide on the roses; to defecate nearby and provide minerals; perhaps even to bleed some because of the thorns. It’s even possible that there is also an innate design rationale of all life to be beautiful. Life is beautiful in terms of being itself. Perhaps, other things being equal, surfacing the fact of your being part of life by being beautiful is itself a survival strategy. It increases the chances that other life forms will cooperate with you. They will perceive that you are kindred and may have something valuable to trade. 

Is it the natural state of affairs that all life reaches out for all life in the hopes of reaching some mutual understanding? 

What do you feel?

Life Will Find a Way

The Walkabout Diaries: Life Will Find a Way

Ghosts of Flowers Past

Happy Darwin Day

The Walkabout Diaries

The Walkabout Diaries: Friends

Math Class: Who Are You?

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Ohayōgozaimasu

18 Thursday Feb 2021

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culture, decision making, problem finding, problem formulation, problem framing, problem solving

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One way to mis-frame a problem is to use your own cultural framing when you are in another cultural context. Of course, most of us recognize that different languages are spoken in different places. Communication is much more time-consuming and error-prone when you are speaking different languages. But the frameworks that we use can also be different and those can be more subtle. 

The first time I visited Japan, around 1977, I had spent some time learning something of the Japanese language before arriving. I had had some experience learning French and a bit more learning German. As a native speaker of English, when you learn a German word or a French word, you can generally find cognates in your own native language for most German or French words. I find that helps me recall the German or French word. 

For instance, my first word as a child was supposedly “Moon.” In German, “the moon” is “der Mund.” The vowel sound is very close to that in the English “moon” so it’s fairly easy to remember. In French, “the moon” is “la lune” which sounds very similar to “the moon” but is also related to the English words “lunar”, “lunacy” (people used to believe too much time in the moonlight could drive you crazy” “lunette” (an architectural space shaped like a half moon), etc. 

These similarities are not surprising because English grew out of the Germanic Anglo-Saxon but was heavily influenced after the Norman Conquest of 1066 by French. Typically, English has words related to both the French word for something and the German word. For example, in English we have the word “hand” which is similar to the German “die Hand” and we have the words “manual,” “maintain,” and “manicure” which are similar to the French for “le main.”

In fact, this duality is so common, that if you happen to know that the German word for “the forest”is “der Wald” (which is like “the woods”) then you can be fairly certain that the French word will be similar to “forest” and indeed we have “la forêt” in French. Or, if you happen to know that the French word for the English “the foot” is “le pied” (which is similar to “pedicure” and “podiatrist”) you can guess that the German word will be close to “the foot” and, indeed, it is “der Fuß.” 

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When it comes to Japanese, however, these kinds of mind games are not possible. In a few cases, foreign words have been adopted by Japanese. “Coffee” for example is “kōhī” but apart from a few such cases, you won’t be able to use your knowledge of Indo-European languages to much advantage in learning Japanese. 

If you enter a “Restaurant” in Berlin or a “Restaurant” in Paris, you will not only see many English words, you will be almost certainly following the same “script” for how things happen at a restaurant in England, American, Australia, or Canada. You go in. You are typically greeted near the door by a host or hostess. You are shown to your table. You are given a menu. You order off the menu. Your meal is brought to you; you eat; you get a bill; you pay your bill. You leave.

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When I went to have my first breakfast in Japan, I went with dictionary in hand. I knew I had not come anywhere close to learning enough of the language to manage on my own. But what I had not counted on was that the “script” for eating in that particular restaurant was quite different from what I was used to in America. 

I went in, and sure enough, I was greeted by my host. “Ohayōgozaimasu” which basically means “Good morning.” She didn’t seem to be in any hurry to show me to my table, however, so I began to walk past her and find a table on my own. She again said, “Ohayōgozaimasu!” But, this time, she said it, a little more insistently; indeed, she moved as though to block my entry. I checked my little Japanese guidebook and again said, “Ohayōgozaimasu!” I said it a bit more enthusiastically and distinctly this time, sure that I had mispronounced it slightly and that was causing some confusion. I moved to walk past her and this time she once again said “Ohayōgozaimasu!!’ She bracketed this with some other things that were not in the guidebook and that I did not understand. And, this time, there was no mistaking it. She was actually blocking me from entering the restaurant! 

Two things occurred to me. First, I must not have said “good morning” correctly. Second, I must have said “good morning” without being sufficiently polite. I tried again, this time, being sure to bow to her and she had bowed to me. 

No. Something else was going on. 

Eventually, she explained to me with Japanese and gestures that there was a completely different script in play. Here, you were supposed to go in where the hostess greeted you and then you were meant to immediately pay the price of breakfast. In return, you receive a wooden token. You walk in, choose your own place to sit, and display your wooden token on the table conspicuously. Then, at some point, your breakfast arrives. You eat your breakfast and then you leave. When do you order? You do not order at all, because everyone has the same breakfast! 

Next time you find yourself confused by what is happening, you might consider that you are playing a part in a very different script. 

By the way, a traditional Japanese breakfast is probably my very favorite breakfast. Yes, I love pancakes. Yes, I love bacon and eggs. But, I not only love eating a Japanese breakfast. I love how I feel afterwards: satisfied, clean, healthy, and not sluggish from being overfed. What is shown in the photo below is close to what I had. The main difference is that I was given a raw egg, not tamago. As recently as 1977, raw eggs did not presumptively have salmonella. 

You may or may not ever have the pleasure of visiting Japan. If you do, I can pretty much guarantee that you make some sort of cultural faux pas. If you do, you may or may not realize it, because, generally speaking, Japanese are polite and will cut you more slack than if someone brought up in Japan did as you did.

And, speaking of guaranties, I would be surprised if you did not at some point find yourself not understanding the “language” of those you were working with who came from a different background or discipline. Sure, some words will be similar. Others won’t. And the worst will be words that are spelled and sound the same but in fact refer to different concepts. For example, in my field, psychology, the word “reinforcement” has a very specific meaning that is similar but distinct from its daily usage. The word “force” in physics means something quite different and more objectively measurable that the “force” of an argument or my using “force” to get my way. 

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Even more subtle traps, some inadvertent, arise because people you collaborate with may have different cultures. In my research roles, for example, it came to pass that I had occasion to interact with people with a business background. In some cases, I was asked to present a “business case” to show how a product or research program would have a good ROI. They wanted me to mathematically “prove” an idea financially worthwhile. 

Only they did not really want a “mathematical proof” in the sense that a mathematician (or a research psychologist) means “mathematical proof.” Of course not! How could they. They want reasonable assumptions with some back up and a plausible story, laced with math, that can be used to support their decision to their management. If I had a “mathematical proof” that they could not understand, they would be unable to use it with their management. Partly, this is a case of a word meaning different things, but more, it is a story about two different cultures.

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Business propositions can never be proven to be wise ahead of time. Unlike the frictionless plane of the physicist or the “controlled lab experiment” of the psychologist, or the well-defined axiomatic system of the mathematician, actual business outcomes can be impacted by a huge number of unpredictable factors; e.g., weather, legal actions, public relations disasters, etc. In addition, a scientist usually has a longer time-frame in mind. While the business decision maker only needs to explain or persuade a layer or two of management who will typically spend less time and have less expertise than the presenter, the scientist must be prepared to present her or his work to the most brilliant and experienced people in the field.

These and other natural differences between “business thinking” and “science thinking” lead to different cultures. In 1977, when I visited my colleagues in Japan who worked in Human-Computer Interaction, I felt more akin to them while talking about computing than I did to my next door neighbors back home who worked in sales or construction. 

Every field develops its own culture. 

Be aware. Be respectful. 

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The Invisibility Cloak of Habit

Introduction to a Pattern Language for Collaboration and Cooperation

Index to a Pattern Language for Collaboration and Cooperation 

The Myths of the Veritas: The Forgotten Field 

https://petersironwood.com/2020/03/20/the-mysterious-american-continental-breakfast/

https://petersironwood.com/2020/04/05/imagine-all-the-people/

https://petersironwood.com/2020/04/21/choosing-the-script/

https://petersironwood.com/2020/11/28/take-a-glance-join-the-dance/

https://petersironwood.com/2020/07/25/the-only-them-that-counts-is-all-of-us/

https://petersironwood.com/2020/11/03/opponent-does-not-mean-enemy/

https://petersironwood.com/2020/04/25/process-re-engineering-moves-to-baseball/

Author Page on Amazon

Astronomy Lesson: Invisible Circles

05 Friday Feb 2021

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decision making, experiment, problem finding, problem formulation, problem framing, problem solving, psychology, Skinner, thinking

My senior year at Case-Western Reserve, I went to college full-time but I was also head of a small family. I was married and we had small baby to take care of. I worked three jobs. One of those jobs was as a teaching assistant in downtown Cleveland at a place called “The Supplementary Educational Center.” The job involved a wide range of activities including putting new walls in, painting them, putting up NASA exhibits, running a planetarium and teaching about space and how airplanes worked. The Supplementary Educational Center bussed in sixth grade students (around 11 years old) from diverse parts of the city to learn about American History and about Space Science. 

Another job grew out of my class on Learning. The Professor in the previous story about operant conditioning without awareness recommended me as a research assistant for another professor who was also a Skinnerian. He was doing studies on operant conditioning. I “programmed” the experiments by literally plugging together components such as timers and relays. I also ran the experiments. By sheer coincidence, the “subjects” for the Professor’s experiments on operant conditioning were also sixth graders. 

The kids would go sit in a chair in front of a screen. On the screen, an image of a red circle would appear from time to time. In front of the kids was a lever. If they pulled that lever when the red circle appeared, a nickel would fall down as a reward. They were completely enclosed in what can be fairly described as a large Skinner Box. After a kid pulled the lever and received their nickel a few times, we began to “thin” the schedule. Now, they had to pull the lever 2 or 3 times before getting a nickel. Then, only every 5-7 times. Then, only once every 10-12 times. (Remember, it only “worked” if they pulled the lever while the red circle was there.) Finally, they were put into a phase where they would never get any more nickels no matter how many times they pulled the lever. 

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At that point, we (or more accurately, the relays we had programmed) stopped showing the red circle and showed other things such as a smaller red circle or a larger red circle or a green circle or a purple circle or a red ellipse. None of these ever paid off. But the instruments recorded their level pulling and we would soon satisfy our curiosity whether they would “generalize more” (i.e., pull the lever more) to a stimulus that varied in color, shape, or size from what they were originally trained on. I cannot recall how that actually turned out. As I look back on it, the notion that we would have a “general ordering” about the relative importance of these dimensions based on this experiment seems rather…naive.

Although the kids were run as subjects one at a time, it often happened that they came with a friend or two. The kids who were not being a subject just then, sat in a nearby waiting room and stared at the floor. I felt sorry for them. There were no magazines, games, books, etc. The room did have a blackboard though, so I picked up the chalk and began “teaching them” about the planets in the solar system. They seemed to enjoy my mini-lecture so I felt pretty good at having spread some enlightenment among the masses. 

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Despite the fact that the Professor was a devout Skinnerian, he still suggested that I debrief every subject — ask them what they thought they had been doing. So I did. What I discovered to my amazement was that some of them thought that my astronomy lecture was an advance organizer for the task in the Skinner box! “Well, first you showed me a picture of Mars many times and then Jupiter came up….”

In my mind, the little mini-lecture and the Skinner box experiment were two entirely different things that were not at all connected to each other, but each of which was connected with a specific job and conducted miles apart. The people I saw in these two roles were different; the hours were different. In this specific instance, I had used a bit of what I knew — and more importantly, what kids that age were interested in — to help them pass the time while waiting their turn. It never occurred to me how the situation appeared from their perspective. 

From their perspective, they go to this strange place on a college campus and meet this college kid (me) who greets them and takes their permission slips and has them take turns at some weird way to earn nickels involving looking at circles and ellipses. And, this same college kid (still me) teaches them about the solar system with circles and ellipses. Of course, they would think they were related.

For me, there were two distinct circles. For the kids, there was one circle. 

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“O wad some Pow’r the giftie gie us
To see oursels as ithers see us!”

—- Robert Burns, To a Louse

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First in a series of stories about the mythical Veritas tribe who value truth, love, and cooperation and their struggles against the Cupiditas who value power, greed, and cruelty. Our tale begins as the shaman/leader of the Veritas seeks an eventual successor so she devises a series of trials that mainly test empathy.

https://petersironwood.com/2018/08/07/myth-of-the-veritas-the-first-ring-of-empathy/

Author page on Amazon

Measure for Measure

28 Thursday Jan 2021

Posted by petersironwood in Uncategorized

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context, decision making, framing, HCI, problem formulation, problem framing, problem solving, thinking, UX

(More or Less is only More or Less, More or Less)

Confusing. I know. Let’s unpack. 

We like to measure things. And, generally, that can be a very good thing. Once we measure and quantify, we can bring to bear the world’s most incredible toolbox of mathematical, engineering, and scientific methods. However…

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It often happens that we can’t really measure what we’d like to measure so instead we measure something that we can measure which we imagine to be a close cousin to what we’d really like to measure. That’s still not a bad thing. But it’s risky. And it becomes a lot more risky if we forget that we are measuring a close cousin at best. Sometimes, it’s actually a distant cousin. 

Here’s an example. Suppose a company is interested in the efficient handling of customer service calls (who isn’t?). A typical measure is the average time per call. So, a company might be tempted to reward their Customer Service employees based on having a short average time per call. The result would be that the customer would get back to whatever they were doing more quickly. AND — they wouldn’t have to be on hold in the service queue so long because each call would be handled, on average, more quickly. Good for the customer. The customer service reps would be saving money for the company by answering questions quickly. Some of the money saved will (hopefully) mean raises for the customer service reps. It’s a win/win/win! 

Or is it? 

Imagine this not unlikely scenario:

The managers of the CSR’s (customer service reps) say that there’s a big push from higher management to make calls go more quickly. They may hint that if the average service time goes down enough, everyone will get a raise. Or, they might set much more specific targets to shoot for. 

In either case, the CSR’s are motivated to handle calls more quickly. But how? One way might be for them to learn a whole lot more. They might exchange stories among themselves and perhaps they will participate in designing a system to help them find relevant information more quickly. It might really turn out to be a win/win/win.

On the other hand, one can also imagine that the CSR’s instead simply get rid of “pesky” users as quickly as possible.



“Reboot and call back if that doesn’t work.” 

“Sounds like an Internet issue. Check your router.” 

“That’s an uncovered item.” 

“What’s your account number? Don’t have it? Find it & call back.” 

With answers like this, the average time to handle a call will certainly go down!

But it won’t result in a win/win/win!

Users will have to call back 2, 3, 4 or even more times to get their issues adequately resolved. This will glut the hold queues more than if they had had their question answered properly in the first place. Endlessly alternating between raspy music and a message re-assuring the customer that their call is important to company XYZ, will not endear XYZ’s customers to XYZ.

Ultimately, the CSR’s themselves will likely suffer a drop in morale if they begin to view their “job” to get off the phone as quickly as possible rather than being to be as helpful as possible. Likely too, sales will begin to decline. As word gets around that the XYZ company has lousy customer service and comparative reviews amplify this effect, sales will decline even more precipitously. 

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There are two approaches executives often take in such a situation. 

Some executives (such as Mister Empathy) may be led to believe that quantification should be less emphasized and the important thing is to set the right tone for the CSR’s; to have them really care about their customers. Often, the approach is combined with better training. This can be a good approach.

Some executives (such as Mister Measure) may be led to believe that they need to do more quantification. In addition to average work time, measures will look at the percentage of users whose problem is solved the first time. Ratings of how effective the CSR was will be taken. Some users might even be called for in-depth interviews about their experience.  This can also be a good approach. 

There is no law against doing both, or trying each approach at different times or different places in order to learn which works better. 

There is a third approach however, which never has good results. That is the approach of Mister Misdirect.

Original drawing by Pierce Morgan



Mister Misdirect’s approach is to deny that there is an issue. Mister Misdirect doesn’t improve training. Mister Misdirect doesn’t put people in a better frame of mind. Mister Misdirect does not add additional measures. Mister Misdirect simply demands that CSR’s continue to drive down the average call time of individual calls and that sales go up! In extreme cases, Mister Misdirect may even fudge the numbers and make it appear that things are much better than they really are. Oh, yes. I have seen this with my own eyes. 

Unfortunately, this way of handling things often makes Mister Misdirect an addict. Once an executive starts down the path of making things worse and denying that they did so, they are easily ensnared in a trap. Initially, they only had to take responsibility for instituting, say an incomplete measure and failed to anticipate the possible consequences. But now, having lied about it, they would have to not only admit that they caused a problem, but also that they lied about it.

The next day, when executive wakes up, they have a choice: 


1. Own up 


OR

2. Continue to deny

If they own up, the consequences will be immediately painful.
If they continue to deny, they will immediately feel relieved. Of course, if they have surrounded themselves with lackeys, they will feel more than simply relieved; they will feel vindicated or even proud. It’s not a “real pride” of course. But it’s some distant relative, I suppose. 

For a developer, UX person — or really any worker in an organization, the lesson from this is to anticipate such situations before they happen. If they happen anyway, try to call attention to the situation as quickly as possible. Yes, it may mean you  lose favor with the boss. If that is so, then, you really might want to think about getting a new boss. Mister Misdirect will always ultimately fail and when he does, he will drag down a work team, a group, a division, or even an entire company. Mister Misdirect has one and only one framework for solving problems:

Try whatever pops into consciousness. 

If it works, take the credit. 

If it fails, blame an underling. 

But the real fun begins when he takes credit for something and then it turns out it was really a failure. Then, there is only one choice for Mister Misdirect and that is to claim that the false victory was real. From there on, it is Lose/Lose/Lose.

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Author Page on Amazon

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Relevant essays, poems, & fiction about the importance of speaking truth to power:

Pattern Language: “Reality Check”

The Truth Train 

The Pandemic Anti-Academic

How The Nightingale Learned to Sing

Process Re-Engineering Comes to Baseball

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Posts on Problem Framing:

How to Frame Your Own Hamster Wheel

Wordless Perfection

Problem Formulation: Who Knows What?

I Went in Seeking Clarity

I Say Hello

Problem Framing: Good Point

Reframing the Problem: Paperwork & Working Paper

The Doorbell’s Ringing! Can you Get it?

How to Frame Your Own Hamster Wheel

22 Friday Jan 2021

Posted by petersironwood in Uncategorized

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Tags

decision making, problem formulation, problem framing, problem solving

Graduate school at the University of Michigan (in Ann Arbor, Michigan) provided me with a rich, rewarding experience. I was in a program aimed at understanding more about how human beings perceive, decide, learn, and solve problems. I loved it! I still love thinking about those issues. Part of my joy sprang from interacting with my classmates and sharing experiences with them. I thought I would pass along one of the experiences that a classmate told me about. It might prove valuable to you as well. 

My classmate ran an experiment and one of his subjects ran out of the room screaming that they couldn’t take it any more. My classmate was horrified that he had caused such stress and completely mystified that he had done so. He felt terrible. He calmed the subject down and eventually discovered what had happened. 

In many psychology experiments, one of the things we look at is how long it takes for a person to make a decision. The longer it takes to make a decision, roughly speaking, the more difficult the task and the more thought that it takes to reach a decision. If you were a subject in a psych experiment circa 1970, you might well be part of an experiment to study the “Sternberg Search Task” named after Saul Sternberg (link below). The point is to understand more about people’s “working memory.” This is a facility that comes into play nearly constantly for us in daily life.

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For example, your dinner server knows that they are out of four of the items on the menu right now. Rather than tell you all that up-front, they take orders and many times, no-one asks for the items they’re out of. But every time people order she has to compare what people order to this list in her head and let them know. Either that or they will go back to the kitchen and put in an order that can’t be fulfilled. They would then have to go back and tell them. Time is money in the restaurant business and particularly so for the server, who often relies on tips.

Here’s how it would be for you to be a subject in one of these tasks. You’d be presented for a few seconds with a set of letters such as: {A J D H C Z}. The letters would disappear and then, a few seconds later, a single letter would appear; e.g., “Q” and you would press the left lever as quickly as you could if the letter was not in the list and press the right lever if it had been in the list. After a few seconds, you’d be presented with another set such as {X I U W B M} for a few seconds and then, a single letter would appear and you’d be once again asked to decide whether the letter “W” for instance, had been in the list. 

Ah, but how many variations on that general theme can you create? Does it matter how large the set is? (yes) How much? (a lot) Do people of different ages do differently on this? (they do) How much does it degrade your performance to be doing something else? (depends what it is). So, that was the game for us.

Usually, if you were a “subject” in such an experiment, you would do this task for 30-60 minutes. It would be tedious and a little mentally taxing, but not so mind-wrenching as trying to learn an insane foreign language such as English (for non-native speakers). (Actually, it’s pretty damned hard even for native speakers, but we don’t like to let on). Nor, would it be like trigonometry is to some; nor trying to “analyze” a poem is for others; nor like trying to sing a tune on key is for some of us. I have been a subject many times in such experiments and this one is not over-taxing. It’s perhaps the level of “stress” that solving a moderate crossword puzzle would generate. 

So, I could understand my classmate’s shock. Wouldn’t you be if you handed someone a cross-word puzzle and a few moments later, they ran screaming from the room?

Here’s what happened. Usually, these studies are experimenter-paced. That means, that whatever happens is controlled by a preset schedule. In this study, for instance, a new set of letters might appear every 20 seconds. You would look at the set of letters and it would disappear after 5 seconds. Perhaps you’d look at a blank screen for 5 seconds and then the single letter would appear. You’d have up to five seconds to make your decision and get ready for the next set of letters to appear. 

My classmate, however, decided to be “nicer” so he made the experiment self-paced. The subjects could take as long as they liked to start the next trial. When they were ready, they could press both levers at once and the next set would appear. That certainly doesn’t sound stressful.

How did the subject interpret this situation? They thought that they had to press both levers before the next set appeared. And, from their perspective, every time, they reacted just a little faster. But it didn’t help! They tried to go faster and faster, but no matter how fast they went, the next set appeared immediately after they pressed the levers. Although the “subject” was actually in complete control, they perceived it as though they had zero control. 

Photo by Skitterphoto on Pexels.com

The way you frame a situation may be quite different from the way others frame the situation. It’s no wonder that people may try to solve a problem differently based on their own experience and interests. It’s even more fundamental when people are not even trying to solve the same problem. A problem framed as differently as the Experimenter and the Subject framed the situation in the above scenario is really a completely different problem. In this case, the problem that the experimenter had set for the subject was an easy one: “Decide when you feel like doing another one of these little puzzles and I shall give you one.”

Meanwhile, the problem that the subject was trying to solve was this: “How do I keep speeding up so that I can always press the two levers before the next puzzle comes up?!?!” 

That second problem is a stressful one. 

But it only exists because of the way the Subject framed the problem.

Have you ever framed a problem “into existence?”

I think that it’s not uncommon for “Madison Avenue” (synecdoche for American Advertising Industry) to do just that. Unlike my classmate, Madison Avenue is intentionally framing a problem for their clients. 

“Do you suffer from straight elbow wrinkle? Millions of Americans suffer from straight elbow wrinkles without even knowing! Check right now. It may save you millions! Go to a mirror and straighten your arm. Is your elbow skin nice and tight? Or is it filled with unsightly wrinkles? Don’t be embarrassed! Millions of your fellow Americans also suffer. Now, you need suffer no longer! By use of this ointment, one shilling the box, your elbow skin will stay fit, taught, and youthful looking!” 

Photo by Marlon Schmeiski on Pexels.com

Is this a real problem? It may become one for anyone who succumbs to the advertising pitch above. The company promoting “Elbow Cream” had a problem: “How do we make more money even though we have no decent products that solve real problems?” They transfigured their problem into one for their customers. Some would say this is just business as usual. And, if the Elbow Cream has horrendous side-effects, that’s no big deal so long as you sputter out those side-effects quickly & unintelligibly on your TV commercials against a background of music, dancing, and flowers. 

Photo by Jackson David on Pexels.com

Maybe it’s business as usual. 

There is an alternative though. The “Elbow Cream” company could have instead sought to understand some real problem, figured out how to solve it and then marketed that solution. To me, the difference between the two, in terms of ethics is huge. 

What do you think? 

————————————-

https://en.wikipedia.org/wiki/Working_memory

https://en.wikipedia.org/wiki/Saul_Sternberg

https://www.tutor2u.net/psychology/reference/research-methods-key-term-glossary

https://petersironwood.com/2017/10/02/you-know/

https://petersironwood.com/2017/02/25/the-invisibility-cloak-of-habit/

There’s a Pill for That!There’s a Pill for That!

https://petersironwood.com/2017/03/24/the-great-race-to-the-finish/

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Family Matters, Part 3: The Whole is Greater than the Sum of its Parts

27 Saturday May 2017

Posted by petersironwood in America, family, health, The Singularity, Uncategorized

≈ 3 Comments

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AI, Artificial Intelligence, cognitive computing, decision making, family

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Some my earliest and fondest memories centered around family dinners at my grandpa and grandma’s house. For Thanksgiving, for example, there was turkey, mashed potatoes, gravy, sweet potatoes, green beans, olives, rolls, salad and several pies for dessert. But beyond the vast array of food, it was fun to see my grandparents, parents, three aunts and three uncles, and various numbers of cousins. On a few occasions, my second cousin George appeared and early on my Aunt Mary and Aunt Emma. All of these people were so different! We had more fun because we were all there together.

You have heard “The Whole is Greater than the Sum of its Parts” before, no doubt, but I think this is what it means when applied to a family setting. All families argue (although ours never did in these larger Holiday settings. And, almost all families love. But a fundamental question is this: do the people in the family tend to “thrive” more than they would on their own. If the family is functional, this should be the case. They balance each other; they support each other; they help each other improve. They cooperate when it counts. You will not always agree on everything. Far from it. You might be a slob like Oscar while your sibling might be very Felix-like. And, you’re both “right” under different circumstances and for different tastes.

Many sports teams will have a variety of people who excel more in running, or in blocking, or in throwing, or scoring. In baseball, for instance, or American Football, there are very different people in different roles, both physically and temperamentally. An offensive lineman in football will typically be stronger and bigger than a quarterback. Moreover, if the lineman gets “angry”, they might be able to block better on the next play. By contrast, the quarterback must remain calm, cool, and confident under pressure. He must try to put away any fear or anger or depression he feels on the way to the huddle before he gets there and certainly before the snap. When teams are working well together, they don’t criticize each other for differences and they work together to win the game rather than wasting time pointing fingers or trying to assign blame. In a baseball or football team, there is no question that the individual does better because of his teammates. Working together they can solve problems, win trophies, and have more fun than they could individually.

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You right eye sees the world a little differently from your left eye. Thank goodness! Your brain normally puts these two someone different flat, 2-D pictures into a 3-D picture! Your brain does not argue as to which one of these views is “correct.” It certainly does not instigate religious wars over it. I say that the brain “normally” does this. However, if a person is born and their eyes do not move or align smoothly, or if one eye is extremely near-sighted, it can happen that the brain “chooses” one eye to pay attention to. In this case, it seems the two images are so discrepant that the brain “gives up” trying to integrate them and instead chooses one image to use. In a condition such as “amblyopia” the brain mainly relies on the input from one eye. This condition is a distinct disadvantage in many sports.

In boxing, for example, it is literally a show-stopper. A fighter might look like hamburger, but the fight goes on. If, however, there is a cut above his or her eye so that blood drips down to obscure vision in one eye, the fight is stopped. That fighter can no longer see in depth (as well as losing some peripheral vision). It is no longer deemed a “fair” fight. Anyway, it seems the human brain does have some limits as to how much two discrepant views can be reconciled, at least when it comes to vision. Is there a limit to how much a family may disagree productively and still be functional? This is a good question, but one to return to later. Instead, let’s first turn to what are called “dysfunctional families.”

We said in a functional family or team, people are better off than they would be doing something on their own. On the other hand, consider a dysfunctional family. Here, people get mostly grief, judgement, criticism, competition, and lies. Why does this happen? Often dysfunctional behaviors are handed down from generation to generation through social learning, among other things. If too many dysfunctional behaviors are in one family, this causes a “vicious circle” that makes things worse and worse. For example, imagine a family is basically healthy but they do not engage in “alternatives thinking.” They see a situation, come up with an idea, and unless there is imminent danger, execute the idea as soon as possible. They will end up in a lot of trouble with that strategy. However, if they don’t engage in blame-finding, but instead they engage in collective improvement, they will learn over time to make fewer and fewer mistakes. People will all benefit from being in the family. But if a family instead fails to consider multiple alternatives before committing to a course of action and has a cycle of blaming each other without ever improving, then it will probably be dysfunctional. People will give more and get less in return than if they have been working alone. That does not mean there are zero benefits within a dysfunctional family. They may still cover for each other, help each other, provide emotional support, etc. But the costs outweigh the benefits in the long run.

People who come from functional families tend to see the world in a very different way as compared with people who come from dysfunctional families. Obviously, there are all sorts of exceptions as well as other factors at play, but other things being equal, these families of origin color our perceptions of daily life and predispose us to certain actions. Depending on the circumstances, it is even true that some of what we think of as “dysfunction” could actually be “function” instead. Suppose, for instance, you and two siblings suddenly found yourself attacked by a bear. It may be the best thing imaginable to take the first action you think of without trying to over-analyze the situation. Or not. It may well depend on the bear. And, therein lies the rub.

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Our own personal experiences are always a teeny sliver of all possible situations. So, your experience with a bear, bee, or bank may be quite different from mine. As a consequence, we may have different ideas about what constitutes function or dysfunction. In terms of the argument I am about to make, it doesn’t really matter which is “better” or “worse.” All that matters is that we agree some families provide a healthier environment than others. And attitudes are not all that are handed down; so are “ways to do things.”

Perhaps the arbitrary nature of what we consider “intelligent” wisdom handed down in families is best illustrated by a story about making a Holiday Ham. In the kitchen, a 10 year old boy asks: “How come you’re slicing off the ends of the ham?”

His mom answers, “Oh, that’s the way your grandpa always did it.”

Son: “So, why did he do it?”

Mom: “Oh, well. Uh. I don’t really know. Let’s go ask him.”

Son: “Hey, Grandpa, how come you cut the ends of the ham off?”

Grandpa: “Well, sonny. It’s because….it’s because…let’s see. That’s way my mom always did it.”

As it turns out, the 90 year old great-grandma was at the feast as well. Though she was a bit hard of hearing, they eventually got her to understand the question and thus she answered, “Oh, I always used to cut off the ends because I only had one small pan and it wouldn’t fit. No reason for you all to do it now.”

And there you have it in a nutshell. We are all walking around with thousands if not millions of little bits of “folk wisdom” we learned through our family interactions. In most cases, we’re not even aware of them. In virtually no case did we ask about where this folk wisdom came from. Have any of us actually tested one of these out in our own life to see whether it still holds up? And then what? Are you going to inform the others in the family that what everyone believes may not actually be true, at least in every case. Maybe. Most do not, in my experience. In addition, it seems that if you are from a “functional” family, you are much more likely to share this kind of experience (but they still don’t do it 100% of the time). People will often be interested in it and want to learn more. If you are from a more dysfunctional family, you might be more likely to realize they would put you down and try to shoot holes in your example. They might laugh at you. They might just not talk to you. So, what do you do?

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We can extend these ideas to much broader notions such as a clan, a team, a business, a nation. For people who were not lucky enough to grow up in a functional family, the notions of trust and cooperation come hard. And, that’s a sad thing. Because your experience of what a bee or a bear or a bank will tend to be based on your own experience with very little reliance on the experiences of others. You are one person. There are 7 billion on the planet. So, yes, you can rely on your own experience and dismiss everyone else’s. Good luck.

Even a functional family may draw the boundaries around itself so tightly and firmly that anyone “inside” the circle of trust is trusted but anyone outside is fair game to take unfair advantage of. At the same time, such a family regards anyone outside as a threat who must “obviously” be out to get their family. People from this type of family do know cooperation and trust, but find it nearly impossible to extend the concept across boundaries of family, culture, or nation.  They are happy to hear about their brother’s experiences with bees but they are not much interested in the experiences of their cousins from half way around the world.

Everyone must decide for themselves how much to rely on their own experiences and how much to rely on close relatives, authority figures, ancient teachings, or the vast collective experience of humanity. Of course, it doesn’t have to be an either/or thing. You might “weight” different experiences differently. And, that weighting may reasonably be quite different for different types of situations and strangers. For instance, if your cousin is a smoother talker, vastly handsome, and twenty years younger, you might not put much stock in his or her advice about how to “hook up.” You might instead put more credence in someone at work who is in a similar situation. You might put very little stock in the experiences from a culture that relies on arranged marriages. Surprisingly, exactly because they are from a very different situation and therefore a quite different take on matters, they may give you very new and creative ways to approach your situation. For example, you might find that if you “pretend” you are already “pledged” to a partner your parents chose, dating might be less anxiety provoking and more fun. You might actually be more successful. I’m not saying this specific strategy would work or that ideas from other cultures are always better than ones from your own culture. I am just saying that they need not be dismissed out of hand, not because it’s “politically correct” but because it is in your own selfish interest.

I’ve already mentioned in previous blogs that people are highly related and inter-connected via genetics, their environmental interchanges, their informational interchanges and through the emotional tone of their interactions. Because people are highly interconnected, you can find much wisdom in the experiences of others. But there is another, largely underused aspect of this vast inter-relatedness. I call it familial gradient cognition. Or, if you like, “Mom’s somewhat like me.”

To understand this concept and why it is important, let’s first take a medical example. However, this potential type of thinking is not limited to medical problems. It basically applies to everything. So, you have a pain in your right hip. What is the cause and how do you fix it? That’s your question for the doctor, or more likely, nurse practitioner. They will typically ask questions about your activity, diet, what you’ve done lately, when the pain comes and goes etc. They may run various tests and decide you have sciatica. This in turn leads to a number of possible treatments. When I had sciatica, I got referred to a sports medicine doctor and got acupuncture. It worked. (Later, I discovered an even better treatment — the books of John Sarno). Anyway, we would call this a success and it seems like a reasonable process. But is it?

The medical professional’s knowledge is based on watching other experts, book learning, their own experience etc. And so they basically engage in this multiplication of experience. The modern doctor’s observations are based on literally many millions of cases; far more than he or she could possibly observe first hand. But what potentially useful information was completely omitted from the process described above? Hint: blogpost title.

Yes, exactly. Throughout this whole process, no-one asked me whether anyone in my family; e.g., my mom, dad, or brother had had these symptoms. No one asked whether they had had any kind treatment, and if so, what had worked and not worked for them.   Now, my brother, mom and dad are especially closely related but so are my four children and my grandparents, aunts, uncles, nieces, nephews and grandchildren. And, in the most usual cases, it isn’t merely that we share even slightly more genes than all of humanity. We are also likely to share diet, routines, climate, history and family stories and values. These too can play a part in promoting health. For example, did people in your family believe in “toughing it out” or were they more of a hypochondriac?  The chances are, you will tend to have similar attitudes.

In medicine, would it be better to make decisions based, not just on the data of the one individual under treatment, but on the entire tree with more weight given to the data for other individuals based on how closely related they were? Of course, family relations are only one way in which the data of some individuals will be more likely relevant to your case than will others. For instance, people in the same age cohort, people who live in the same area, people who are in similar professions or who work out the same number of hours a week that you do will be, other things being equal, of more relevance than their opposites.

Of course, as I’ve already mentioned, modern medicine does take into account the life experiences of many other people. But these other “people” are completely unknown. Studies are collectively based on a hodgepodge of people. Some studies use random sampling, but that is still going to be a random sample limited by geography, age, condition, etc. Other studies will use “stratified sampling” that will report on various groups differently. Some studies are meta-studies of other studies and so on. But how similar or dissimilar these people were to each other on a thousand or a million potentially relevant factors is more than 99% lost in the reporting of the data. But that doesn’t really matter because the doctor would typically not look at any article in response to your case because he or she will base their judgement on just you and the information they know “in general” which is based on a total mishmash of people.

Imagine instead that every person’s medical issues were known as well as how everyone was related to everyone else, not only genetically but historically, environmentally, etc. And now imagine that in doing diagnosis decisions as well as treatment options, the various trees of people who were “related” to you in these thousands of ways were weighted by how close they were on all these factors. Over time, the factors themselves could become weighted differently under different circumstances and symptoms, but for now, let’s just imagine they are treated equally. It seems clear that this would result in better decision making. Of course, one reason no-one does this today is that keeping track of all that data is mind boggling. Even if you had access to all the relevant data, we can’t layout and overlay all these relationships mentally to make a decision (at least not consciously).

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However, a powerful computer program could do this. And, the result would almost certainly be better decisions. There are obvious and serious ethical concerns about such a system. In addition, the temptation for misuse might be overwhelming. Such a system, if it did exist, would have to be cleverly designed to avoid any one power from “taking it over” for its own ends. There would also have to be a way to use all these similarities and prevent the revelation of the identities of the individuals. All of that, however, is grist for another mill. Let’s return to the basic idea of the decision making by using multiple matrices of similarity to the existing case rather than relying on general rules based on what has been found to be true “of people.”

This may be essentially what the human brain already does. A small town doctor in the last century would see people on multiple occasions; see entire families; and would undoubtedly perceive patterns of similarity that were based on those specific circumstances. The Smith family would all come in with allergies when the cottonwood trees bloomed. And so on. But he or she only sees a limited number of cases even in his entire lifetime. Suppose instead, she or he could “see” millions of cases as well as their relationships to each other? Such a doctor might well be able to perform as well as the computer and much better than they would today.

Can it be better done by collecting huge families of data and having a computer do the decision making? Or can it be done better by giving access to human experts to much larger data bases of inter-related case studies? What are the potential societal and ethical implications and needed safeguards for each approach?

The medical domain is only one of thousands of domains that could do better decision making this way. For example, one could use a similar approach in diagnosing problems with automobiles, tires, students’ learning trigonometry functions, which fertilizers and watering schedules work best for which crops in which soils for what results? You might call this “whole body” decision making. It is a term also reminiscent of the phrase, “Put your whole body into it” (as when cracking a home run into the upper deck!).

It is also reminiscent of the following situation. When you accidentally burn your finger, it does not just affect your finger. You jump back with your whole body. There are longer last effects in your brain, your stress hormones, your blood pressure. And, various organs and cell types will be involved in healing the burn on your finger. Your body works as a whole. But it is not an undifferentiated whole. Your earlobe may not be much involved with healing your finger. It is tuned to have communication paths and supply chains where they are needed. It’s had four billion years to work this out.

Of course, the way the body interacts is largely, though not wholly, determined by architecture. Even if your body decided that your earlobe should be involved, there is no way for the body to do that. To some extent, it can modify the interactions but only within very predefined limits. On the other hand, the brain is much more flexible when it comes relating one thing to another. We can learn virtually any association., But, at least consciously, we are limited to the number of things and experiences we knowingly take into account while making a decision.

What people might say would lead you to believe that they very often base decisions on only one similar case. “Sciatica you say? Oh, yeah. My cousin Billy had that. Had an operation to remove a disk and the pain totally vanished. Of course, three months later it was back. In his …well… back in his back.” It could be the case that there is more sophisticated pattern matching going on than meets the eye. Sadly though, most laboratory experiments reveal that most of the time, under controlled conditions people seem to suffer from a number of reasoning flaws. I believe that the current crop of difficulties people have with reasoning is not inevitable. I think it’s because of cultural stories and with new cultural stories, we could do a better job of thinking. And, we might be able to further multiply our thinking ability by giving the right kind of high speed access to thousands or millions of similar cases along with presentations based on how various cases are related. Or, we could have the computer do it.

Indeed, speaking of “family stories” that are common in our culture, I actually think that we have a “hierarchy” of thinking based on a patriarchal family structure. We do experiments and report on a teeny and largely preset sliver of the reality that was the experiment. A person reads about this and remembers a teeny sliver of what was in the paper. When it comes to a specific case, the person may or may not consciously remember that sliver. This is the “rule based” approach and it is probably better than nothing. A more holistic experience-based approach is to allow the current case to “resonate” with a vast amount of experience.  Of course, both methods can be deployed as well and perhaps there can even be a meaningful dialogue between them. But it may be worth considering taking a more “whole body” approach to complex decision making.


(The story above and many cousins like it are compiled now in a book available on Amazon: Tales from an American Childhood: Recollection and Revelation. I recount early experiences and then related them to contemporary issues and challenges in society).

https://www.amazon.com/author/truthtable

twitter: JCharlesThomas@truthtableJCT

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