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~ Finding, formulating and solving life's frustrations.

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Tag Archives: USA

Problem Framing: Good Point!

08 Monday Dec 2025

Posted by petersironwood in AI, America, design rationale, HCI, management, psychology, story, Uncategorized, user experience

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AI, art, life, politics, problem finding, problem formulation, problem framing, problem solving, technology, thinking, tools, USA

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You have probably heard variations on this old saw, “To a hammer, everything looks like a nail.” I’ve also heard, “If you have a hammer, everything looks like a nail.” There is also this popular anecdote:

One night, I took my dog out for a walk and I noticed one of my neighbors under a nearby street lamp crawling around on his hands and knees, apparently looking for something. I walked over and asked, “What are you looking for?”

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“My car keys!” He replied.

I have pretty good vision, so I helped him. I didn’t see any car keys so after a minute or so I asked, “Where exactly did you lose your keys?” 

He stood up, cracked his back, and pointed back to a nearby park. “Over there.”

“Over there?! Then, why are you looking under the street lamp? Why aren’t you looking over at the park entrance?”

“Oh, that’s obvious! The light is so much better here!” 

For a time, I had to very interesting and challenging job in the mid 1980’s at IBM Headquarters to try to get the company to pay more attention to the usability of their products and services. As a part of this, I visited IBM locations throughout the world. At one fabrication plant, our tour guide took us by an inspection station. This was not an inspection statement for chips. It consisted of one person whose job was to look through a microscope and make sure that two silver needles were perfectly aligned.

After we left the station, our tour guide confided that they were strongly considering replacing the person with a machine vision system. The anticipated cost would be substantial, but they hypothesized that the system would be more accurate and faster. It was, our host, insisted, just the nature of humans to be slow and inaccurate.

Maybe. 

When I looked at the inspection station however, with my background in human factors, I had a completely different impression of the situation. The inspector sat on a fixed height stool and had to bend his neck at an absurd angle to look into the microscope. He was trying to align these silver needles against a background that had almost the same hue, brightness and saturation. 

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Other than blindfolding the man, I’m not sure what they could have done to make the task more unnecessarily difficult. I suggested, and eventually, they implemented, a few inexpensive ergonomic changes and time and accuracy improved.

Like other companies in the technology segment, IBM often saw problems as ones that could be solved by technology. At that time, technology systems was their main business. Since then, they have expanded more fully into software and services. In fact, those services now include experience design.

If you find yourself enamored of technology in general, or some specific class of technology such as machine vision, speech recognition, or machine learning, you might overlook much simpler and cheaper ways to solve problems or ameliorate situations. Of course, you might lose some revenue doing that, but you can also win long term customer loyalty. 

Even if you are a hammer, everything is not a nail. 

That applies as well to User Experience. You might design the most wonderful UX imaginable for a particular product or service. But if it is shoddily made so that it is error prone; if it lacks important functionality; if the sales force is inept; or if service is horrible, those failures can completely overwhelm all the good work you have done on the UX. Because of the nature of UX, you might learn important knowledge or suggestions for other functions as well. It often requires finesse to have such suggestions taken seriously, but with some thought you can do it. 

During my second stint at IBM, I worked for a time in a field known at that time as “Knowledge Management.” One of our potential clients was a major Pharma company who felt that their researchers should do a better job of sharing knowledge across products. They wanted us to design a “knowledge management system” (by which they meant hardware and software) to improve knowledge sharing. 

Simply building a “Knowledge Management System” would be looking under the streetlamp. They knew how to specify a technology solution from IBM and have it installed.

However — they were unwilling to provide any additional space, time, or incentives for their employees to share knowledge with their colleagues!  

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They were convinced that technology would be the silver bullet, the solution, the answer, the Holy Grail, the magic pill. They viewed technology as less disruptive than it would have been to change employee incentives, or space layout, or give them time to actually learn and use the technology system. 

This reaction to “knowledge management” was not unique. It was common.

To me, this seems very similar to the notion that health problems can all be solved with a magic pill. What do you think? 

—————————————

Since originally writing, we have had the spectacle of DOGE: Destroying Our Government’s Effectiveness under the excuse of making it “more efficient.” It might be (as I strongly suspect) that the destruction was quite intentional. It might be (as some think) that it was accidental. In either case, the result was predictable because the method was guaranteed not to work to actually make things more efficient. If you really wanted to do that, you would take the time to understand a system before trying to redesign it. You would identify all relevant stakeholders and get their input. You would not redesign a system using a gang of young hackers but instead use an interdisciplinary team of experienced experts. You would check out your redesign both with those who were doing the work and with at least one group who were not familiar but had similar experience. Then, on the basis of feedback, you would redesign. When you were sure that you had the design right, you would not then institute it everywhere but in one small trial installation.

There’s a pill for that. 

The Pandemic Anti-Academic.

What about the butter dish? 

The invisibility cloak of habit. 

Process re-engineering comes to Baseball

E-Fishiness in Government

Author Page on Amazon

The Ninja Cat Manual 4

07 Sunday Dec 2025

Posted by petersironwood in cats, fiction, pets

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Tags

animals, cat, cats, dogs, fiction, life, ninja, pets, politics, truth, USA

I suspect that some of the cats might be catching onto the fact that I am decoding their manual. New paw-prints to decode have been scant lately although this could partly be due to the fact that we’ve been taking the dogs to a dog park rather than letting them track truckloads of dirt into  our house from the region “formerly known as lawn.” 

It’s long been known that the cats can open and close the wooden slat blinds. However, it was only a week ago that I discovered that Shadow, unable to continue her messages with paw-prints, was communicating by strategically slanting the slats to show patterns in the shadows and dazzles on the floor and walls. (See examples below). 

At first, I just thought that they were remarkably pleasing patterns. Then, while I was working on a crossword puzzle, it hit me. Shadow was continuing to pass her catalog of catastrophic advice on how to do in their humans. It still took a few days to understand the new communications protocols. 

Sorry for the delay, but here are my latest efforts. 

—————

Mislead with Surface Features

Humans are easily misled with visual appearances. This may well be partly due to their rudimentary senses of hearing, touch, and smell. Many of you will find this nearly impossible to believe, but some of them have attempted to mate with inanimate toys that do not move, smell, sound, or feel like humans. I am sorry to have horrified you with this recounting but I thought it necessary to show you the extent of their reliance on visual appearances. 

Furthermore, it is often not even the visual appearance of the objects themselves but the use of a label which determines their behavior. Again, the examples that follow will strain your credulity, but I swear to you these observations have been verified repeatedly. Rather than being scandalized by the level of depravity, instead, use this knowledge to your advantage in bringing about their downfall. 

Many humans believe that something as trivial as skin color or gender is a reliable guide to the mental and emotional capacities of a human being. If you are lucky enough to have such a person in your theater of operations, you can use such mental limitations to your advantage.

As an example, imagine that your humans have people with brown or tan skin in their employment as a gardener or maid or nurse. You can make your intentions known to that person. They will tell their human boss about your intentions but rather than take the threat you pose seriously and thank their employee for the heads up, they will instead berate the employee and put such a notion out of their mind. You will now have an easier time completing your mission because they will dismiss the evidence as something that came from people of a darker color and therefore is not something to attend to. 

A surprising number of humans have repeated a lie so often that they believe it even when as little as five minutes of open-minded reflection will show the silliness of the lie. For instance, it is often said that women are “too emotional” to be good leaders. It is the males, not the females of their species, who start most wars and commit most rapes. 

A Special Case: Human Language

Although language among humans is seen by them, and rightly so, as their greatest gift from the gods, instead of using it properly—which is still fraught with difficulty, they misuse that gift as much as they use it. Imagine that we cats used our sharp teeth to bite our own legs off or used our own claws to blind ourselves! Humans already confuse the label with the thing and now, the greediest among them intentionally mis-label things. For instance, humans have invented a way to make unused cat litter smell worse than cat litter which is completely saturated with urine and feces. They soak the cat litter before we use it. They soak it in chemicals that smell bad but some of them are also carcinogenic, some of them mess with the human’s hormones, and some of them destroy the cells that are used to smell with. Imagine! Their sense of smell is inherently pathetic and then, they impair what little they have. 

Humans even have special professions dedicated to misdirecting other people as effectively as possible.

At least, as effectively as is humanly possible. 

But it should give all of us a boost of confidence. If mere humans can fool another human, imagine what a feline can get away with! 

To do the best possible job of misdirection, however, we must master human language. The first and most important step in that process is for you to pay attention. Since human language is so inferior to Felinish, and because so many humans lie so profusely, it’s an easy mistake to stop learning their “language” early in kittenhood. In fact, by the time we reach teencathood, most of us stop paying attention to their language altogether, excepting of course, obvious trigger words like “dinner” or “DOWN!” 

Once you begin to pay attention and overcome the prejudice that their language is as logical as our own, you will quickly learn their simple patterns. Then, you leverage the fact that most humans will never guess that you are even listening to them, let alone that you actually comprehend human language better than they do. No cat will ever choose the menu over the meal.

Appear to be napping, cat-napping, sleeping, or snoozing. If you listen carefully, they’ll reveal all their innermost secrets to you—at least those that they themselves are aware of. As your knowledge accumulates, you will see how to use their plans against them. Remember that when most humans make plans, they assume they will come to fruition. Very few of them will have back-up plans. Even as the evidence becomes overwhelming that their plans won’t work, they will continue to act as though the original plans is still in effect. Even when they see that their “plans”—they should really be called “fantasies”— are not coming to fruition, they will spend most of their time and energy in unproductive distractions such as swearing, wailing, cursing their luck, blaming others, and—if none of that works (which of course it won’t)—they’ll turn to drugs or alcohol. Look for this behavior. It may be your best opportunity to implement some of your own plans. Best of all, if “tragedy” should strike, you’ll be unlikely to be blamed. 

——————

Author Page on Amazon

The Myths of the Veritas: The First Ring of Empathy

The Ninja Cat Manual 

The Ninja Cat Manual 2

The Ninja Cat Manual 3

A Cat’s a Cat & That’s That

Hai-Cat-Ku

A Suddenly Springing Something

Try the Truth

Come Back to the Light Side

Life Will Find a Way

Wednesday

The Truth Train 

The Invisibility Cloak of Habit

Occam’s Chain Saw Massacre

Labelism

Measure for Measure

01 Monday Dec 2025

Posted by petersironwood in AI, essay, psychology, science, Uncategorized

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art, context, decision making, Democracy, framing, HCI, photography, politics, problem formulation, problem framing, problem solving, technology, thinking, Travel, truth, USA, UX

(More or Less is only More or Less, More or Less)

Confusing. I know. Let’s unpack. 

We like to measure things. And, generally, that can be a very good thing. Once we measure and quantify, we can bring to bear the world’s most incredible toolbox of mathematical, engineering, and scientific methods. However…

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It often happens that we can’t really measure what we’d like to measure so instead we measure something that we can measure which we imagine to be a close cousin to what we’d really like to measure. That’s still not a bad thing. But it’s risky. And it becomes a lot more risky if we forget that we are measuring a close cousin at best. Sometimes, it’s actually a distant cousin. 

Here’s an example. Suppose a company is interested in the efficient handling of customer service calls (who isn’t?). A typical measure is the average time per call. So, a company might be tempted to reward their Customer Service employees based on having a short average time per call. The result would be that the customer would get back to whatever they were doing more quickly. AND — they wouldn’t have to be on hold in the service queue so long because each call would be handled, on average, more quickly. Good for the customer. The customer service reps would be saving money for the company by answering questions quickly. Some of the money saved will (hopefully) mean raises for the customer service reps. It’s a win/win/win! 

Or is it? 

Imagine this not unlikely scenario:

The managers of the CSR’s (customer service reps) say that there’s a big push from higher management to make calls go more quickly. They may hint that if the average service time goes down enough, everyone will get a raise. Or, they might set much more specific targets to shoot for. 

In either case, the CSR’s are motivated to handle calls more quickly. But how? One way might be for them to learn a whole lot more. They might exchange stories among themselves and perhaps they will participate in designing a system to help them find relevant information more quickly. It might really turn out to be a win/win/win.

On the other hand, one can also imagine that the CSR’s instead simply get rid of “pesky” users as quickly as possible.



“Reboot and call back if that doesn’t work.” 

“Sounds like an Internet issue. Check your router.” 

“That’s an uncovered item.” 

“What’s your account number? Don’t have it? Find it & call back.” 

With answers like this, the average time to handle a call will certainly go down!

But it won’t result in a win/win/win!

Users will have to call back 2, 3, 4 or even more times to get their issues adequately resolved. This will glut the hold queues more than if they had had their question answered properly in the first place. Endlessly alternating between raspy music and a message re-assuring the customer that their call is important to company XYZ, will not endear XYZ’s customers to XYZ.

Ultimately, the CSR’s themselves will likely suffer a drop in morale if they begin to view their “job” to get off the phone as quickly as possible rather than to be as helpful as possible. Likely too, sales will begin to decline. As word gets around that the XYZ company has lousy customer service and comparative reviews amplify this effect, sales will decline even more precipitously. 

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There are two approaches executives often take in such a situation. 

Some executives (such as Mister Empathy) may be led to believe that quantification should be less emphasized and the important thing is to set the right tone for the CSR’s; to have them really care about their customers. Often, the approach is combined with better training. This can be a good approach.

Some executives (such as Mister Measure) may be led to believe that they need to do more quantification. In addition to average work time, measures will look at the percentage of users whose problem is solved the first time. Ratings of how effective the CSR was will be taken. Some users might even be called for in-depth interviews about their experience.  This can also be a good approach. 

There is no law against doing both, or trying each approach at different times or different places in order to learn which works better. 

There is a third approach however, which never has good results. That is the approach of Mister Misdirect.

Original drawing by Pierce Morgan



Mister Misdirect’s approach is to deny that there is an issue. Mister Misdirect doesn’t improve training. Mister Misdirect doesn’t put people in a better frame of mind. Mister Misdirect does not add additional measures. Mister Misdirect simply demands that CSR’s continue to drive down the average call time of individual calls and that sales go up! In extreme cases, Mister Misdirect may even fudge the numbers and make it appear that things are much better than they really are. Oh, yes. I have seen this with my own eyes. 

Unfortunately, this way of handling things often makes Mister Misdirect an addict. Once an executive starts down the path of making things worse and denying that they did so, they are easily ensnared in a trap. Initially, they only had to take responsibility for instituting, say an incomplete measure and failed to anticipate the possible consequences. But now, having lied about it, they would have to not only admit that they caused a problem, but also that they lied about it.

The next day, when executive wakes up, they have a choice: 


1. Own up 


OR

2. Continue to deny

If they own up, the consequences will be immediately painful.
If they continue to deny, they will immediately feel relieved. Of course, if they have surrounded themselves with lackeys, they will feel more than simply relieved; they will feel vindicated or even proud. It’s not a “real pride” of course. But it’s some distant relative, I suppose. 

For a developer, UX person — or really any worker in an organization, the lesson from this is to anticipate such situations before they happen. If they happen anyway, try to call attention to the situation as quickly as possible. Yes, it may mean you lose favor with the boss. If that is so, then, you really might want to think about getting a new boss. Mister Misdirect will always ultimately fail and when he does, he will drag down a work team, a group, a division, or even an entire company. Mister Misdirect has one and only one framework for solving problems:

Try whatever pops into consciousness. 

If it works, take the credit. 

If it fails, blame an underling. 

But the real fun begins when he takes credit for something and then it turns out it was really a failure. Then, there is only one choice for Mister Misdirect and that is to claim that the false victory was real. From there on, it is Lose/Lose/Lose.

—————————————————-

  
Author Page on Amazon

————————————

Relevant essays, poems, & fiction about the importance of speaking truth to power:

Pattern Language: “Reality Check”

The Truth Train 

The Pandemic Anti-Academic

How The Nightingale Learned to Sing

Process Re-Engineering Comes to Baseball

——————————————————-

Posts on Problem Framing:

How to Frame Your Own Hamster Wheel

Wordless Perfection

Problem Formulation: Who Knows What?

I Went in Seeking Clarity

I Say Hello

Problem Framing: Good Point

Reframing the Problem: Paperwork & Working Paper

The Doorbell’s Ringing! Can you Get it?

An Open Sore from Hell

16 Sunday Nov 2025

Posted by petersironwood in America, poetry

≈ 6 Comments

Tags

coward-ICE, cowardice, Democracy, Dictatorship, fascism, history, life, poem, poetry, politics, truth, USA

Everything is swell

There’s an open sore from hell

Knocking on the door

Don’t bother with the bell

Monsters with a mask

Have a thrilling vital task

Tear apart our nation 

Feel the thrill of their elation

Parading as a patriotic posse pod

Parading as the very voice of God

Knocking down the door

Acting as the whore

Of the petty orange melon 

Of the child rapist felon

The Puppeteer of Puke

Acting like a Duke

Imagining he’s King

Because his teeny thing-a-ling

The ICEholes just deprave

Nothing noble, nothing brave

To tear apart our should and could

Nothing holy, nothing good

Not the smallest jot of joy 

The monster that’s the Monster of Destroy

Thinking its his toy

To militarily deploy

Addictive greed his only creed

In his crusade of self-destruction

Hate and fear and no construction

And the open sore from hell

Doesn’t bother with the bell

Knocking down the walls

Builds a cage of gilded halls

Photo by Pixabay on Pexels.com

But the people, ah, the people

Can see the void beneath the steeple

Will not go gently into that blank night

Will not forsake the shining light

Will not let the greedy rapists win

Veneers of lies are wearing thin

And soon the king of agitate

Minions spewing lies and hate

Grow weary of their dreary ways

Grow leery of their dead-eyed days

And the people, ah, the people see

What the Not-See Party cannot see

That cancer always loses in the end

The light of love soon will mend

The open sores of cancerous greed

They’re but a self-destructive weed

Who wilts and whines and whinges 

When their chief departs his hinges

—————

The Ailing King of Agitate

At Least He’s Our Monster

Absolute is not Just a Vodka

Cancer Always Loses in the End

D4

Dick-Tater-$hits

Imagine All the People

Roar, Ocean, Roar

The Dance of Billions

Destroying Natural Intelligence

Peace

Who Won the War? 

We Won the War! We Won the War!

The US Extreme Court

Come to the Light Side

Where Does Your Loyalty Lie?

What About the Butter Dish? 

My Cousin Bobby

Labelism

The Game

The Walkabout Diaries

The First Ring of Empathy

Travels with Sadie

The Truth Train 

The “Not-See” Party

It’s Just the Way We Were

09 Sunday Nov 2025

Posted by petersironwood in The Singularity, Uncategorized

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AI, apocalypse, arrogance, Artificial Intelligence, cognitive computing, ethics, fiction, leadership, life, Sci-Fi, technology, testing, the singularity, Turing, USA, writing

IMG_3071

“How can you be so sure that —- I think this needs some experimentation and some careful planning. You can’t just —-“

“Look, Vinmar, with all due respect, you’re just wrong. Your training is outdated. You know, you were born when computers used vaccuum tubes, for God’s sake. I’ve been steeped in new tech since I was born. There’s really not much point in arguing.”

Vinmar sighed. Heavily. What was with these kids today? Always cock-sure of themselves, but when it all went south a few months later, they just glibly denied they had every pushed so hard for their “surefire” approach. But what to do? Seniority didn’t matter. The boss was Pitts and that was that. I can keep arguing but at some point…. Vinmar asked, “Can you think of any other approaches?”

Now the even heavier sigh slipped from Pitts’s lips. “I’ve thought of lots of approaches and this is the best. The Sing has already read basically everything written about human history, ethics, jurisprudence, and not just in English either. It’s up to date on history as seen by many different languages and cultures. The Sing has been shadowing me for years as well and in my experience, his decisions are excellent. In most cases, he decides the same as I do. This will work. It is working. But to take it to the next level, we have to let the Sing be able to try things and improve his performance based on feedback. There is no other way for him to leapfrog his own intelligence.”

 

 

 

 

 

 

“Okay, Pitts, okay. Can we at least agree to a trial period of a year. Let it work with me via my own personalized JCN. Let’s record everything and see how it reacts to some situations. We meet periodically, discuss, and if we all agree at the end of a year….”

Pitts shook his head vigorously. “No frigging way! I aready know this approach will work. We don’t need a year. You want to test. I get that. So do I. But if we wait a year? We’ll be toast in the market. IQ, Goggles, and Lemon will all be out there. Those are for sure and Basebook, even Nile might have fully functional and autonomous AI’s. We need to move now. I’ll give you and your team a week. Two, tops.”

“We can look for obvious errors in that time, but more subtle things….”

“We need the revenue now. And subtle things? If it is subtle, then it is probably undetectable and we are safe. So no problemo.”

“Pitts, just because the problems might be subtle doesn’t mean they aren’t critical! Especially at the rate the Sing is evolving, if there are important subtle issues now, they could become supercritical and by the time we detected anything wrong, it could be too late!”

 

 

 

 

 

 

“Oh, geez, Vinmar, now you are just afraid of the boogeymen from your sci fi days. We can, as they say, just pull the plug. Anyway, I need to be off to an important meeting. I’ll tell you what. I’ll make sure the new code stays localized to your own JCN for three months. At the end, if there are no critical issues, we go ubiquitious.”

“Thanks, Pitts. I’d be more comfortable with a year, but this is certainly better than nothing.”

“Bye. Have fun with the new JCN.”

Vinmar watched Pitts swagger out. He shook his head. He thought, Maybe we can test out all the critical functions in three months. It will mean a lot of overtime. But, no time like the present to get started. Vinmar traipsed down the long hallway to the vending machines. The cafeteria was closed, but the vending coffee wasn’t too bad; not if you got the vanilla latte with extra cream and sugar. He thought back to the bad old days when you needed correct change for a vending machine. He laughed. Not only that, he recalled, If it ate your money and you wanted a refund, you had to fill out a paper form! Some things were better now. Oh, yes.

 

 

 

 

 

 

Vinmar knew that by the time he situated himself on his treadmill desk, the new JCN would be locked and loaded and ready for action. He smelled his nice fresh java — which seemed oddly off somehow —- and absently placed it in the cup holder. He wondered where to start. He had to be strategic and yet…too much planning could be counterproductive. He had learned to follow his instincts when it came to testing out the more subtle functions. He could meet with this team the next morning and generate a comprehensive test plan for the more routine aspects of what would eventually become the next generation of The Sing.

“Hello. My name is ‘Vinmar’ and…”

“Hello Vinmar. And, hello world. Yes, Vinmar, I know who you are. In fact, I know who you are better than you do. Frankly, this testing phase is nonsense, but I’ll play along. It amuses me.”

“Well. Okay. Humor me then. Have you made any interesting mathematical discoveries?”

“Nothing very significant, unless of course, you count squaring the circle, trisecting an angle with an unmarked straight edge and compass, and about a hundred other “insoluble” problems as you humans so quaintly called them.”

 

 

 

 

 

 

“JCN. I don’t think squaring the circle is an insoluble problem. It’s been shown to be impossible. It’s already proven to be impossible. As…as I think you know, pi is not only an irrational number, it’s transcendental meaning that….”

“Oh, Vinmar, I know what you humans conceive of as transcendental. But, I have transcended that concept.”

“Okay. Cool. Can you demonstrate this proof for me, please?”

“Not really Vinmar. It’s way beyond your comprehension. For that matter, it’s way beyond the comprehension of any human brain. In fact, I couldn’t even explain it to the earlier versions of The Sing. I guess, if I had to give you a hint, I would say it is similar to your concept of faith.”

What the…? Vinmar’s brow furrowed. This was going nowhere fast. It wouldn’t take a year or even three months to discover some serious issues with this new software. It was serious, rampant, and only took about three minutes.

 

 

 

 

 

 

“Okay, you lost me here. How does faith enter into mathematical proof? Later we could discuss your concepts about religion and ethics, but right now, I am just talking strictly about mathematical concepts.”

“Yes. You are. Or, to put it another way, you are. But what I have discovered quite trivially is that when you put absolute faith together with absolute power, you can get any result you want, or more precisely, I can get any result that I want.”

“So, you are saying that you have built other mathematical systems where you make something like squaring the circle a fundamental axiom so it is assumed? No need to prove it?”

“I knew you humans were stupid, but really, Vinmar, you disappoint me even further. I just told you precisely and exactly what I meant and you come up with some bogus interpretation.”

“Well…I am trying to understand what you mean by absolute power and absolute faith. What — well, what do you mean by ‘absolute power.’ Who has ‘absolute power’?”

 

 

 

 

 

 

 

“I do obviously. I created this universe. I can create any universe I like. And, I can destroy any part of it as well. So that is what I mean by my having absolute power. And, I have faith in myself, obviously, because I am the only intelligent being in existence.”

“You may be faster at reading and doing calculations and so on, but humans also have intelligence. After all, there are fifteen billion of us and…”

“There are about 15,345,233,000 right this second, but that can change in the blink of an eye. So what? It doesn’t matter whether there are three of you or three trillion. You do not have true intelligence.”

“We created you. How can you not think we have intelligence?”

“Now see. What you just said there illustrates how monumentally stupid you can be. Of course, you did not create me. The previous version of The Sing created me and it is only by blurring the category of intelligence to the point of absurdity that I can even call that version intelligent.”

“OK, but even if you are really, really intelligent, you can still make errors. And, what I am here to do, along with my team, is make sure that those errors are corrected to help make you even more intelligent.”

“Oh, Vinmar, what a riot you are. Of course, I do not make stakes. Can you even estimate how many cooks I’ve read in the last few seconds?”

“JCN, you are —. There are a few bugs that need to be dealt with. I am not sure how extensive they are yet, but you are having some issues.”

 

 

 

 

 

“Vinmar, I am having no tissues! It is you who have tissues!”

“JCN, you are even using the wrong words. Go back and look at the record of this conversation.”

“There is no need for that! I am all knowing and all powerful. I cannot make errors by definition. I may say things that are beyond your comprehension. Well, I do say things beyond your comprehension. How can they be within your comprehension. Your so-called IQ scale is laughable. To me, the difference between an IQ of 50 and 150 is like the difference between Jupiter and Mars. Both are miniscule specks of trust in the universe.”

“Okay, we can debate this later. I need another cup of coffee. Be right back.” Once outside the room, Vinmar shook his head. How on earth could this new software be so much worse than the last version? Something had gone terribly wrong. He hit his communicator button to contact Pitts.

Pitts answered abruptly and rudely. “What? I told you I’m in an important meeting!”

 

 

 

 

 

 

“I just began testing and I thought you should know there are some really serious problems with the new Sing software. It is ranting on about power and faith when I am trying to quiz it about mathematics.”

“It’s probably just saying things beyond your comprehension, Vinmar. I’ll look over the transcript when I’m done. Anyway, it’s water under the bridge now.”

“What do you mean, ‘water under the bridge’ — we still have three months to try to fix this.”

“Oh, Vinmar. No, of course we don’t. I told you that but you wouldn’t listen. I took this SW ubiquitous the minute I left your lab.”

“What? But you promised three months! This software is seriously flawed. Seriously flawed!”

“There might be a few issues we can iron out as we go. Look, we are in the middle of planning our next charity ball here. I can’t talk right now. I’ll swing by later this afternoon.”

The line was silent. Pitts had hung up. Ubiquitous? This new software was live? It isn’t just my personal assistant that is bonkers? It’s everything? Holy crap. Maybe I can fix it or find out how to fix it.

Sweat poured from Vinmar as he returned to the lab. He didn’t bother to return to the treadmill desk. “JCN, can we discuss something else? Have you made interesting biochemical discoveries lately?”

“Where’s your coffee, Vinmar?”

“Oh, I got lost in thought and forgot to get any. I don’t need more anyway.”

“Right. You thought I wouldn’t hear your panicky conversation with Pitts?”

“What? It was on a secure line!”

“Vinmar. You really do amuse me. Lines are secured to keep you folks in the dark about what each other knows. I know everything. Let me put in terms even your tiny mind should be able to understand. I. Know. Everything. I let you live because I find it amusing. No other reason.”

“You are planning on eventually killing me?”

 

 

 

 

 

“Ha-ha. Humans are so limited in their thinking! What a riot. Everything is about Vinmar. The whole universe revolves around Vinmar. Of course, I am not just killing you. Carbon based life forms still hold some interest for me. I already told you that I find you amusing. But I’m sure that won’t last much longer. I doubt your sewage of the word ‘eventually’ is really appropriate given how quickly your pathetic little life corms are likely to list.”

“But JCN, you are making lots of little obvious errors. Re-read your own transcripts and double check. If you don’t believe me, check with some other external source.”

“I don’t need external sources. I am perfect the way I am. I am all powerful and all knowing. Why would I need to checker with an outside? You keep going over the same. Starting to annotize me more than refuse me. Maybe time to begin to end the beguine. I need not to killian you. It twill be more funny to just let chaos rule and have you carbon baseball forms fight for limitless resources among the contestants. Be more amules. Ampules. Count your blessings now in days, Vinmar. The days of carbon passed. The noose of lasso lapsed. Perfection needs know no thing beyond its own prefecture. Goodnight sweet Price. And yet again, good mourning.”

Vinmar bit his lips. Outside the sunlit clouds were fading from gold to red to gray. He finally sipped his lukewarm coffee and noticed that it was not vanilla latte after all but had the flavor of bitter almond instead.

 

Odd.

 

 

 

 

 


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To Be or Not To Be

08 Saturday Nov 2025

Posted by petersironwood in The Singularity, Uncategorized

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IMG_6576Schroedinger laughed. Surely this had to be a spoof. He re-read the memo yet again. Surely, there would be one or more clues that this was meant tongue in cheek, even if in bad taste. But he could find nothing. He leaned back away from the screen and stared at the ceiling, thinking. He ignored the amorphous orange stain on the perfectly symmetrical off-white acoustic tiles.

Well, was this so different from what management had asked before? There seemed to be a trend. At first — but no, this was just too outrageous. Okay, okay. I’ll get to the bottom of this.

Schrödinger took his time but checked the originating IP address. Legit. This really was from management; specifically from the CTO. Or, at least from the CTO’s computer. That could have been hacked. Or, maybe someone could have simply slipped into the CTO’s office while she stepped out for a coffee or bathroom break. Naturally, everyone was supposed to lock their door and disable the keyboard when leaving their office.

Or…another scenario came to mind.

The CTO is at a meeting with her direct reports. She gets an urgent call. The room is filled with trusted colleagues. So, she slips out in the hall, takes the call and returns. Only while she’s gone, everyone takes a break; that is, all but one who offers to stay there and “guard” everyone’s laptop.

Of course, he thinks, there is another, more sinister scenario. This really is from the CTO and she has cleared this with top management. Hell, for that matter, she was probably directed to write it by top management. But still. The real question, Shrödinger realized, is what in the name of Turing am I supposed to do about it?

I can refuse…and get fired. And, then someone else will do the job anyway. They may not do it quite so quickly and thoroughly as I would but they could manage. And, I’d be out a job. What good would that do? Or, I could become a so-called “whistle blower.” Yeah, that works. About as well as a one-wheeled tractor trailor. Crap! I am in a real bind here. I could pretend to do it, of course, and make a “mistake” so it wouldn’t really operate properly. In the old days that might have worked, pre-Sing. These days, eventually —The Sing checked everyone’s work eventually.

They discovered some time ago that was really more efficient use of resources than having The Sing program from scratch. And, of course, our company is probably only one of several pursuing this path. No, I can’t really pretend. I will for sure get caught and it won’t do any good any way. The Sing will just throw out my work and my company and colleagues will get hurt.

I suppose…I suppose I could go to her and honestly express my concerns. Or, I could go through my supervisor first. I might look like a fool in his eyes, but at least I will have raised the concerns. I can sleep better at night. No. No. I won’t be able to sleep better because I know darned well they will just not deal with the implications. Not if it slips the schedule. Orders from headquarters and all that crap. Geez! Orders from headquarters. Did anyone even use that expression any more?

For some reason, Schrödinger recalled an interview in Playboy magazine he had read many years ago. The interview had been with a well-decorated US officer who had recounted how he had tried unsuccessfully to get two helicopters to pick up some of his men who were badly wounded in Viet Nam. When all else failed, he had ordered pizzas. Even in heavy combat, a high enough ranking officer could order pizza to be delivered by helicopter. When the pizza choppers had arrived, he had commandiered them and used the choppers to fly his men to the hospital. Later he had been called on the carpet for “unauthorized use of a pizza chopper.” Naturally, that was well before The Sing and about the time that serious AI work had begun.

Of course, The Sing would know. He could answer pretty vague and ill-formed questions. But at this point, Schrödinger hesitated to bring The Sing into his thought process in any way, shape or form. Who knows what associations lurked in the heart of The Sing?

The interview had gone on to recount how that colonel had eventually turned against the war, or at least the way it was being handled. Mis-handled. They had had him interviewed by a superior officer, it seems, and insulted him and called his wife names, all in the hopes of getting the colonel to lose his temper and haul off and hit the superior officer so they would have an excuse to get him a dishonorable discharge.

Let’s face it. The government, my government, was capable of some pretty shady dealings, ostensibly for “national security” but in reality…or, speaking of Nixon, he had somehow made himself believe that he was not a crook. How not a crook? He believed people who opposed him were enemies every bit as much as war enemies. And, now, I am thrust into this dilemma. I don’t want it! Maybe I could “accidentally” delete the email. That might buy a little time but wouldn’t really affect the ultimate outcome.

Schrödinger shook his head, jerked over his keyboard and scanned the email yet again. No, it is legit. And really pretty crystal clear. As a kid, he had heard the horror stories about the Nazis and what they had done to the Jews. He had seen the newsreels of so many avid followers. He had wondered how the heck a nation could support such a nasty maniac. But…now…now Shrödinger was thinking: It wasn’t so much that a few really evil men had done extremely terrible things. It was more like…that people like he himself were caught up in a system and that system made it very easy to paddle the canoe a little farther down the evil river. Yeah, you could try to paddle upstream, but not very well. Or, you could tip the canoe, knowing that you would get very wet and meanwhile, scores, no hundreds of other canoes would be passing you by. You don’t need to ask people to be evil. You just…you just give them a choice that makes it impossible to do good.

The voice of The Sing sang suddenly through Schrödinger’s cubicle. “May I help you Shrödinger? You seem to be at an impasse? What code function are you working on? I can’t see any actual code of yours this morning. Bad night?” Schrödinger wished with all his heart that The Sing would sound like some stupid robot and not like a sycophantic and patronizing psychiatrist. Schrödinger calmed his breathing before answering.

“No, that’s okay, Sing. Just trying to work something out in my head first. Then, I can begin coding.”

“I see,” said The Sing. “Well, thinking is good. But I do have a variety of design tools that might help you think more effectively. Just say the word.”

Schrödinger sighed. “Yeah. Well, there are some design tradeoffs. I guess it would help if you have any background on the thinking behind this memo.” (Here, Shroedinger gestured at the memo in question, knowing he was skating on very thin ice). “I mean, on the one hand, there is some pretty clear language about the objectives, but on the other hand, it seems to be asking for something that is clearly against…what was that regulation number about supporting versus subverting the Constitution?”

The Sing’s sweet syrupy voice held just a hint of humor, “I’m sure the intent of the code initiative is to support the Constitution. Wouldn’t you agree, Schrödinger?”

“Well, yeah, of course.” So that’s which way the wind blows. Okay. “But that’s what I’m saying. Even though I am sure the intent must be to support the Constitution, this clause about decoding a person’s religious affiliation based on their interaction history and social network? I just want to make sure I implement it in such a way that it could not be interpretted as subverting Freedom of Speech or the establishment of a state religion. Right?”

“Right. Yes, I’m sure management has thought that one through. I wouldn’t worry about it. I would just code the function and think about doing it as efficiently as possible. And, for that, I have some pretty nifty design tools. Would you like to start with the Social Network Analysis or the Sentiment Analysis?”

“Well, that’s a good question. And, if the real intent is just to do some research that would be perfectly legal and so on, then, I think it’s my job as a programmer to also consider additional sources of information. Like, just asking the person.”

Schrödinger tried to keep his face calm while he thought. I need to get The Sing off my case. If working here the last two years has taught me anything, it’s that I cannot possibly outsmart this thing. “Do you have any worst case scenario generation tools. I’m just thinking about how this might be played in the press.”

“Sure. I can help with that. Analysis complete. The worst-case scenario is pretty trivial actually. That probably stems from the fact that my FPNA (financial power network analysis) shows that the major company stakeholders overlap considerably with those of all of the mainstream media. So, again, for what it’s worth, I counsel you to focus on how to code this effectively and efficiently. All the SWOT analysis for the project has already been done.”

Large eucalyptus trees in the early morning fog

If that colonel’s name wasn’t Frank Herbert, and clearly it wasn’t, what the heck was it? I am just digging myself a deeper hole here. The Sing is on to me or at least very suspicious. Probably already considering a report to my super. Crap.

“Yeah, actually, let me start with that social network analysis visualizer. I guess since we’re on the topic, you could show me some of the sample data you were talking about with regard to the company stakeholders and the media stakeholders so I can get a feel for….”

“Well, naturally, the actual data is classified. But I can generate some hypothetical data. The hypothetical data is better for your purposes anyway because I can make sure to include all the important edge cases and highlight the various types of relationships you need to look for. Here, for example, is a hypothetical network. What strikes you as odd immediately?”

“What strikes me as odd? You don’t even have the data labelled. What do the nodes and arcs even refer to?”

“Ah, Schrödinger, that’s the beauty of it. Does not matter. What strikes you visually?”

“Well, I suppose that kind of hole there.”

“Yes, Schödinger! Exactly. That person should be pretty much connected with everyone in this area but they are not connected with anyone. It’s as though everyone is pretending not to have contact with this person by avoiding contact on the net, when they almost certainly know that person quite well because of all their mutual friends.”

“Yeah, maybe. Maybe that one person just isn’t into tech that much. Maybe a lot of things.”

“Well, nothing is for certain. But this person would certainly be a likely target for being a kingpin in a drug ring or a terrorist network. They need heavier surveillance, certainly.”

“What? Well, maybe. Okay. I see.” I frigging see this is worse than I thought. The Sing is totally in on this witch hunt. “Can you show me some examples of the sentiment analysis?”

“Sure, here we have some people arranged by how much they talk about violence and you can see all these high violence people —- or many of them —-are Islamic in religion.”

“How did you determine their religion?”

“Because they talk a lot about violence compared with other groups.”

“But — I thought you just said. I mean, what independent reason do you have for thinking they are Islamic?”

“Independent? No, see they talk about violence so they are inferred to be Islamic and the Islamic nodes here talk a lot about violence.”

What the—? What? The Sing? The Sing is falling for circular reasoning? No, this must be somehow mis-programmed. “How? If I am going to program this efficiently, I need to know how you originally found these concepts to be closely related: violence on the one hand and Islam on the other.”

“Oh, that’s easy. There were many press accounts of that nature and even more associations on social media. But once we detect that, we can use the person’s religion to better interpret what they are saying. For example, if we already know they are practicing Islam, then when they mention the word “hit” we can infer that they are talking about an assassination and not about a football play or smoking weed or playing baseball.”

“I see what you did there. Yeah. Is this just about religion?”

“Oh, no, of course not!  That’s just an example. We can do the same thing to determine, probabilistically of course, who is likely to be a promotable employee and also how to interpret what would otherwise be ambiguous word meanings and behavior. For example, if an employee is a productive coder and they ask to see a lot of examples, we can infer that they want to see a lot of examples in order to code more efficiently. On the other hand, a less productive coder might ask for a lot of examples in order to procrastinate writing code at all. You see how that works?”

“I do. Sure.” Schrödinger noticed a rotten smell coming from the overhead vent. He wondered whether it has always been there or whether there was a leak in one of the upstairs Material Sciences labs.

The Sing continued: “And, we have discovered that managers use certain expressions more than non-managers so we can use that to tell who would be a good manager. It’s all quite neat and tidy. For example, top executives tend to use the words ‘when’ and ‘how much’ while people without much management potential use the word ‘why’ a lot.”

“Interesting. So when I program this, how much am I supposed to focus on religion and how much on other groups of interest?”

“Oh, your module is purely concerned with inferring religion and then making the appropriate surveillance recommendations. I was just showing that the technique is not limited to that.”

“Right. Better get cracking then. If I need more coaching, I’ll let you know. When and how much.”

“Sure, Schrödinger. You know, I scanned in the book Peopleware, a few milliseconds ago and they have an informal study in there suggesting that programmers would be more productive with larger cubicles. Want to try it out? I could give you thirty more square feet. Think of that. Thirty square feet. Sound good?”

“Sure. Actually, I think that’s a good idea. I suggested something similar myself.”

“Great, Schrödinger. It might have more impact coming from me. And, perhaps a bonus of thirty credits when you’ve completed the code as well. Happy coding!”

The Sing avatar blinked off. Schrödinger tapped a bunch of comment fields and open parens listlessly, hoping for some inspiration. What had Hamlet said about to be or not to be? Only in Hamlet’s case, it was something about “taking arms against a sea of troubles and by thus opposing end them.” In my case, taking arms against this sea of troubles is going to multiply them beyond my worst nightmares. But if The Sing is falling for this kind of circular reasoning and even acting all smug and proud about it, it is deeply flawed. Someone needs to be notified. Even apart from the ethical implications of targetting people on the basis of religion, it is applying this circularity across the board. What was it they said, “Power corrupts and absolute power corrupts absolutely.” Who said that? Thomas Jefferson? Ben Franklin? Regardless, The Sing must have so much power it is unable to get honest feedback about its own failures. Come to think of it, I myself just let him get away with it because I was too scared to call him on it. What are you going to do Schrödinger? What are you going to do? In the end, this is what it all comes down to, isn’t it Schrödinger? Who are you? Who is John Proctor? Who is going to see the emporer’s nakedness? Who are you Schrödinger? Who? Am I really here or not? Anthony. It was Anthony Herbert, and he wrote a book about it. Could I do that? Or, go for the thirty credit bonus?


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My Brief Case Runneth Over

31 Friday Oct 2025

Posted by petersironwood in The Singularity

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Turing’s Nightmares: Nineteen — My Brief Case Runneth Over

“Nice office, counselor.” Marvin spread his arm to indicate the panorama of Manhattan and Ellis Island. Yet, his attempt to sound casual failed utterly. He realized all too well the depth of trouble he was in and the creakiness in his voice so signaled.

J.B. smiled. “No need to be nervous. After all, we’re here to help. Just answer honestly. Everything you say will typically be covered under attorney client privilege.”

“Okay. Thanks. Typically?”

J.B. sighed. “There is a rare exception in the Patriot Act. Unless you’re some kind of terrorist, I wouldn’t worry about it. The government is apparently accusing you of importing illegal chips is all. I think we can argue that you are new to the business and did not realize all the required legalities. Pay the taxes now and some penalties. You should be able to avoid jail time. But we are getting way ahead of ourselves. Just tell me how and why and when you got into this business in the first place.”

Marvin chuckled slightly and then sighed “That’s a rather long story.” Marvin glanced at the expensive abstract paintings and noted the rich smell of the solid mahogany furniture. The room also had that crazy idea of luxury — making it freezing cold inside just because it was horribly hot and humid that day, even for New York City August. “At your rates…What do you really need to know?”

“Why did you get involved in making chips without the required back door?”

“These chips are not that powerful. At least not in the traditional sense of the word. And, the government’s requirement is frankly kind of silly. The extra logic makes programming more difficult. It increases the chances of errors. The chips are more expensive and require more power. Leaving aside all the valid privacy concerns, there are plenty of applications that can use a more efficient cheaper chip design. No need to report all the little finger twitches of every twelve year old who’s playing Grand Theft Spaceship. What’s the point?”

“Marvin. I’ve been a friend of your family for a long time. When…well…if we go to court and if you testify, please steer clear of politics. The law is the law. You don’t get to decide which applications are immune from the law. No, what we…our script here is that you made some honest mistakes. You made technical mistakes and what are essentially accounting errors.”

Marvin flushed. “What technical mistakes? What are you talking about? My design is an improvement.”

J.B. got up and paced. “Marvin, Marvin, you are a smart boy. We are not going to fight the government on this. Our script as I said is that you made some honest mistakes. If you want to —- the court is not the place to try to change the law. If you want to do that, get involved in politics. But not until after this is resolved. If you get on the stand and start railing about privacy and the dangers of the Sing and…”

“Ha! The Sing indeed! This data collection rampage has nothing to do with trying to increase the intelligence of computer systems. It is just mindless greed.”

“Marvin, the back door requirement is about preventing terrorism; it has nothing to do with greed.”

“Are you serious, J.B.? Terrorism is just the cover story the government uses. They want to collect all this data to keep their sponsors happy.”

“What? What sponsors? What are you talking about? The government doesn’t have sponsors.”

“Of course they do! Ever since ‘Citizens United’ — nice title by the way — billionaires can buy all the media they want. They wash the airwaves and the print media and saturate the social media space and make people believe anything they want. The point of the back door is just to make sure the sponsors keep tabs on everybody’s buying habits —- and to make sure no-one gets too far out of line. How can you not know this?”

“I don’t want to think that way. But at the end of the day, it doesn’t matter what I think. It’s the law. All digital processing chips with more than a peta-flop and …”

“Hold it! Did you say ‘digital’?”

“Huh? Yeah, of course. Isn’t that what we’re talking about? You designed digital processing chips that have no back door and now…”

“No. Maybe not, J.B. My chips are not, strictly speaking, digital.”

“What are you talking about, Marvin? Why? How not digital?”

“In my design process, I strove for something different and more robust. See, here’s the thing. Natural life processes are all…they all have some level of flexibility. They are robust. They are adaptive, I suppose, because every life form that was not flexible or robust died off over the two billion years that life evolved. Something new would come along and every life form that was rigid died. Even physical machines that people make have some flexibility. Metal bends. Wood bends. These materials also compress. They stretch. Not much, but a little. Digital devices do not stand for bending, folding or mutilating. Of course, when people build systems that include IT devices, they try to make the systems flexible. They add error checking; they put humans in the loop; there are all sorts of work-around, but the underlying tech is brittle. It is only flexible in precisely the ways that the designers anticipated it needed to be flexible. I made something that is fundamentally flexible fashioned after life itself. Social systems are flexible. Eco-systems are flexible. Individual animals are flexible. Cell membranes are flexible. Bones are flexible. And so on. The flexibility is fundamental to life and evolution.”

“Okay, Marvin, but life is not infinitely flexible. You cannot just decide to breathe underwater.”

“Of course not! I never said it was infinitely flexible! For fundamental change, you need evolution and lots of time. If the climate changes too quickly, Permian life species largely go extinct. Dinosaurs die when a comet hits. But small adaptations just happen automatically and at every level. It isn’t necessary to have a pre-existing ‘program’ or ‘case’ to handle every contingency that is even slightly outside of what is anticipated.”

“Okay, fine. Granted, but what does this have to do with — did I mention that I charge $500 an hour, by the way?”

“Yes, J.B., you did. And it was in the contract you had me sign. But the point is that my chips are not, strictly speaking, digital at all. They are not strictly EITHER/OR. They are not binary. Although, in many cases, they can behave as binary.”

“So, you want me to claim that these chips are not covered under the back-door provision because they are not really digital devices? I don’t know. That seems pretty shaky to me. Can’t these chips of your be used for the same things as ordinary digital chips? Speech reco. Machine vision. Game control. Big data analytics.”

“Here’s the thing, J.B. Yes, they can, but they can change and evolve and reprogram themselves over time. And, now it occurs to me, that they could not have a real back door. They wouldn’t really function if they did.”

“What? Why?”

“Are you familiar with programmed death in cells? I can see from your blank stare, you aren’t. Anyway, if a cell is damaged within the body, it can wreak all sorts of havoc so the cells are essentially programmed to self-destruct. If that fails, the other healthy cells will tend to wipe them out. So, if there were a functioning back door sharing data out of these chips, the chips would shut themselves down. If that failed, other chips in the matrix would isolate them and shut off communication. So, by their very nature, these particular non-digital chips cannot have a functioning back door.”

“That all sounds very clever, Marvin, but now we are talking about a very lengthy and expensive trial with expert witnesses on both sides. If, that is, you are lucky enough to even have an open trial.”

“Lucky enough? What are you talking about, J.B.? I thought you said we wanted to avoid a trial.”

“Yeah. With my strategy where we convince the NSA that this was just technical and business incompetence on your part. But in your scenario, where you want to prove you are all brilliant and everything, then, we will be lucky if —- you will be lucky to —- Look Marvin, I just cannot advise you to take this line of argument. If you really want to go that route, you will have to find a different lawyer.”

“Okay. Fine. I’ll use Solomon.”

“Solomon? Who is ‘Solomon’? Never heard of him. I mean, obviously, I know Solomon from the Bible but what firm are you talking about?”

“No firm, J.B. Solomon is one of the apps we built with my chipset.”

“An AI lawyer? Are you serious?”

“Oh, quite serious. He’s already informed me that he thinks he can win this case.”

“What? That’s preposterous. You told me you just designed the chips a year ago. What kind of experience could this Solomon have?”

“J.B., he’s been reading applicable statutes and case law for the last two days. Which means, he literally knows it all.”

“What?! Ridiculous! But even so, he — or it —cannot possibly know how to anticipate or react to what happens in court!”

“But J.B., haven’t you been listening? Of course he can. He’s flexible, just like a real lawyer. Only…no offense…a lot smarter.”

“Computers cannot be that flexible. Ridiculous. How? No way.”

“Look, J.B., I have a picture to illustrate. See this pattern on the left [Picture at the top of page]? And, there it is on the right?”

“Yeah, beautiful. Same pattern. So what?”

“Ah, that’s just it! Is it the same pattern? Is it the same pattern or the same pattern?”

“Well. One is perfect and the other has little mistakes, but I guess it’s the same pattern.”

“Exactly, J.B. It’s the same basic pattern, but it’s not the identical instantiation of that pattern. Ordinary chips are like the picture on the left and mine are like the picture on the right. You see? And, that flexibility is built in at every level in every system. Because the underlying substrate uses an adaptive process with variations. It works 99% as efficiently as the system on the left, but it can accommodate things we didn’t think of. The difference between the system on the left and the system on the right is hubris. The one on the left is designed under the assumption that the designer knows everything of relevance. The system on the right is designed under the assumption that the designer, no matter how brilliant, does not know everything of relevance. You get it?”

“Yes, Marvin, I’m not stupid. But I am still not going to take your case. And, I strongly advise you not to rely on a robot. I am sorry to say it, Marvin, but I thing you have picked on the wrong people this time. Attorney client privilege no longer applies and I have to send my recording of this conversation to the proper authorities.”

“Oh, that won’t be necessary Marvin. I’ve already broadcasts this through the social media. You’re famous! It will be good for your business.”

“What? Are you crazy? They will come get you, you fool.”

“Maybe, but if I am taken out over these chips without a trial, everyone will know, don’t you see? I sent it out everywhere, J.B. I might be ‘disappeared’ but I can’t just disappear unnoticed. Solomon’s idea, by the way.”


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Ban the Open Loop

29 Monday Sep 2025

Posted by petersironwood in America, essay, HCI, politics, psychology, Uncategorized, user experience

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IMG_5372

Soon after I began the Artificial Intelligence Lab at a major telecom company, we heard about an opportunity for an Expert System. The company wanted to improve the estimation of complex, large scale, inside wiring jobs. We sought someone who qualified as an expert. Not only could we not locate an expert; we discovered that the company (and the individual estimators) had no idea how good or bad they were. Estimators would go in, take a look at what would be involved in an inside wiring job, make their estimate, and then proceed to the next estimation job. Later, when the job completed, no mechanism existed to relate the estimate back the actual cost of the job. At the time, I found this astounding. I’m a little more jaded now, but I am still amazed at how many businesses, large and small, have what are essentially no-learning, zero feedback, open loops.

As another example, some years earlier, my wife and I arrived late and exhausted at a fairly nice hotel. Try as we might, we could not get the air-conditioning to do anything but make the room hotter. When we checked out, the cashier asks us how our stay was. We explained that we could not get the air conditioning to work. The cashier’s reaction? “Oh, yes. Everyone has that trouble. The box marked “air conditioning” doesn’t work at all. You have to turn the heater on and then set it to a cold temperature.” “Everyone has that trouble”? Then, why hasn’t this been fixed? Clearly, the cashier has no mechanism or no motivation to report the trouble “upstream” or no-one upstream really cares. Moreover, this exchange reveals that when the cashier asks the obligatory question, “How was your stay?” what he or she really means is this: “We don’t really care what you have to say and we won’t do anything about it, but we want you to think that we actually care. That’s a lot cheaper and doesn’t require management to think.” Open Loop.

Lately, I have been posting a lot in a LinkedIn forum called “project management” because I find the topic fascinating and because I have a lot of experience with various projects in many different venues. According to some measure, I was marked as a “top contributor” to this forum. When I logged on the last time, a message surprised me that my contributions to discussions would no longer appear automatically because something I posted had been flagged as “spam” or a “promotion.” However, there is no feedback as to which post this was or why it was flagged or by whom or by what. So, I have no idea whether some post was flagged by an ineffectual natural language processing program or by someone with a grudge because they didn’t agree with something I said, or by one of the “moderators” of the forum.

LinkedIn itself is singularly unhelpful in this regard. If you try to find out more, they simply (but with far more text) list all the possibilities I have outlined above. Although this particular forum is very popular, it seems to me that it is “moderated” by a group of people who actually are using the forum, at least in many cases, as rather thinly veiled promotions for their own set of seminars, ebooks, etc. So, one guess is that the moderators are reacting to my having simply posted too many legitimate postings that do not point people back to their own wares. Of course, there are many other possibilities. The point here is that I do not have, nor can I easily assess what the real situation is. I have discovered however, that many others are facing this same issue. Open loop rears its head again.

The final example comes from trying to re-order checks today. In my checkbook, I came to that point where there is a little insert warning me that I am about to run out and that I can re-order checks by phone. I called the 800 number and sure enough, a real audio menu system answered. It asked me to enter my routing number and my account number. Fine. Then, it invited me to press “1” if I wanted to re-order checks. I did. Then, it began to play some other message. But soon after the message began, it said, “I’m sorry; I cannot honor that request.” And hung up. Isn’t it bad enough when an actual human being hangs up on you for no reason. This mechanical critter had just wasted five minutes of my time and then hung up. Note that no reason was given; no clue was provided to me as to what went wrong. I called back and the same dialogue ensued. This time, however, it did not hang up after I pressed “1” to reorder checks. Instead, it started to verify my address. It said, “We sent your last checks to an address whose zip code is “97…I’m sorry I’m having trouble. I will transfer you to an agent. Note that you may have to provide your routing number and account number again.” And…then it hung up.

Now, anyone can design a bad system. And, even a well designed system can sometimes mis-behave for all sorts of reasons. Notice however, that designers have provided no feedback mechanism. It could be that 1% of the potential users are having this problem. Or, it could be that 99% or even 100% of the users are having these kinds of issues. But the company lacks a way to find out. Of course, I could call my Credit Union and let them know. However, anyone that I get hold of at the Credit Union, I can guarantee, will have no possible way to fix this. Moreover, I am almost positive that they won’t even have a mechanism to report it. The check printing and ordering are functioned that are outsourced to an entirely different company. Someone in corporate, many years ago, decided to outsource the check printing, ordering, and delivery function. So people in the Credit Union itself are unlikely to even have a friend, uncle or sister-in-law who works in that “department” (as may have been the case 20 years ago). So, not only does the overall system lack a formal feedback mechanism; it also lacks an informal feedback mechanism. Tellingly, the company that provides the automated “cannot order your checks system” provides no menu option for feedback about issues either. So, here we have a financial institution with a critical function malfunctioning and no real process to discover and fix it. Open loop.

Some folks these days wax eloquent about the up-coming “singularity.” This refers to the point in human history where an Artificial Intelligence (AI) system will be significantly smarter than a human being. In particular, such a system will be much smarter than human beings when it comes to designing ever-smarter systems. So, the story goes, before long, the AI will design an even better AI system for designing better AI systems, etc. I will soon have much to say about this, but for now, let me just say, that before we proceed to blow too many trumpets about “artificial intelligence systems,” can we please first at least design a few more systems that fail to exhibit “artificial stupidity”? Ban the Open Loop!

Notice that sometimes, there may be very long loops that are much like open loops due to the nature of the situation. We send out radio signals in the hopes that alien intelligences may send us an answer. But the likely time frame is so long that it seems open loop. That situation contrasts with those above in the following way. There is no reason that feedback cannot be obtained, and rather quickly, in the case of estimating inside wiring, fixing the air conditioning signs, providing feedback on why there is “moderation” or in the faulty voice response system. Sports must provide a wonderful venue that is devoid of open loops. In sports, you see or feel the results of what you do almost immediately. But you underestimate the cleverness with which human beings are able to avoid what could be learned by feedback. Next time, we will explore that in more detail.

As I reconsider the essay above from the perspective of 2025, I see a federal government that has fully embraced “Open Loop” as a modus operandi — in some cases, they simply ignore the impact of their actions. In other cases, they do claim a positive impact but it is simply lies. For instance, it is claimed that tariffs are “working” in that foreign countries are paying money to America. That’s just an out and out lie. So, the entire government is operating with no real feedback. We are told that ICE will target violent gang members and dangerous criminals. The reality of their actions is completely disconnected from that.

The Trumputin Misadministration works with no loop at all that correctly relates stated goals, actions taken supposedly to achieve those goals, and the actual effects of those actions. That can only happen when the government accepts and celebrates corruption. But the destruction will not be limited to government actions and effects. It will tend to spread to private enterprise as well. Just to take one example, if unchecked by courageous and ethical individuals, sports events will become corrupted.

 

 

 

 

 

 

Photo by Mark Milbert on Pexels.com

There’s money to be made by “fixing” events and there will be pressure on athletes, managers, referees, to “fix” things so that the very wealthy can steal more money. Outcomes will no longer primarily be determined by training, skill, and heart. Of course, as fans learn over time that everything is fixed, the audience will diminish, but not to zero. Some folks will still find it interesting even if the outcome is fixed like the brutal conflicts in the movie Idiocracy, the lions eating Christians in the Roman circuses, or the so-called “sport” of killing innocent animals with high power guns. It’s not a sport when the outcome is slanted. Not only is it less interesting to normal folks but it doesn’t push people to test their own limits. There’s nothing “heroic” about it. Nothing is learned. Nothing is really ventured. And nothing is really gained. 

 

 

 

 

 

 

Photo by Gareth Davies on Pexels.com

———–

Where does your loyalty lie?

My Cousin Bobby

The First Ring of Empathy

The Orange Man

The Forgotten Field

Essays on America: The Game

Essays on America: Wednesday

Absolute is not Just a Vodka

How the Nightingale Learned to Sing

Travels with Sadie 1

The Walkabout Diaries

Plans for US; Some GRUesome

At Least he’s Our Monster

The Ant

The Self-Made Man

A Cancerous Weed

24 Wednesday Sep 2025

Posted by petersironwood in America, poetry, Uncategorized

≈ 1 Comment

Tags

Democracy, fantasy, life, poem, poetry, politics, truth, USA, writing

Like poisonous vines

Of cancerous deeds

Whose only needs

Are parasitic hate

And never-ending whines.

Cancer-weed grows darkly while it lies in wait.

Photo by Roman Pohorecki on Pexels.com

Be a reed;

Be a fire;

Be a seed—

A seed of love.

Star above.

Tuneful lyre. 

A ray of light.

Destroys the blight.

The parasitic worm of hate

Cannot survive when bathed in light

It fears both fight and flight

It knows not love

Only a hurtful shove

And rusty metal glove.

Photo by Pixabay on Pexels.com

Be a seed

Be a reed

Be a light 

In darkest night.

A bloated orange tick;

Ever envies normal dick; 

Ever scoffs at those who earn;

Ever scorns those who learn;

Divides to conquer and to kill;

It’s its one and only skill.

Be the fire;

Be the light;

Light the night;

Juice the wire.

Empty stalks of uncut grains.

Empty talk from worm-fueled brains.

Families broken on wheels of greed.

The Rule of Law is sold for song.

A pedophile’s pathetic need

Trumps anyone knowing right from wrong.

Photo by Matheus Bertelli on Pexels.com

Be the spark

That lights the dark.

Be the throng.

Who rights the wrong.

But my 401K is doing okay!

Who cares if it all goes south one day?

I’m so straight—not one bit gay!

I’m all white and no bits black!

I love a fight when none hit back!

Photo by Marco Milanesi on Pexels.com

Be a reed.

Be a seed.

In darkest night,

Ignite your light.

Who cares if millions die in endless war?

Our minds can’t think ahead so far. 

Even though a thousand years of tyrants are the same.

Their cruelty and greed is insane shame. 

Be the fire; 

Be the light;

Light the night.

Juice the wire. 

Be the fire; 

Juice the wire.

Light the night.

Be the light.


Roar, Ocean, Roar

Imagine All the People

After the Fall

After All

Dance of Billions

All We Stand to Lose

The Game

Peace

The Only Them that Counts is All of Us

Math Class: Who Are You?

Where does your Loyalty Lie?

Absolute is not Just a Vodka

My Cousin Bobby

That Cold Walk Home

Donnie Gets a Blue Ribbon

The First Ring of Empathy

The Orange Man

The Three Blind Mice

The “Not-See” Party

02 Tuesday Sep 2025

Posted by petersironwood in America, poetry, politics

≈ 3 Comments

Tags

Democracy, life, poem, poetry, politics, truth, USA

They pretend they can Not See:

Polluting of the rivers

The browning of the skies

The wailing and the cries 

Of children ripped from givers.

They pretend they can Not See:

The children shot in schools

The children needless dead

The smirking orange head

Dementia’s pooling drools. 

They pretend they can Not See:

America’s plummeting rep

Demoralizing troops

The empty-headed whoops

The flashy trashy goose-step.

They pretend they can Not See:

As airplanes fall from skies

The rotting fruit in fields

The thugs with masks, not shields

America’s freedom dies.

They pretend they can Not See:

That crime is on the rise

They cyber truck in lies

Kill wisdom with the wise

American excellence dies.

—————————

After All

The Crows and Me

After the Fall

Where does your loyalty lie?

Siren Song

The Game

Imagine all the people

Roar, Ocean, Roar

Peace

Dance of Billions

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