I made a mistake; here’s what you can do to fix it!

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Recovering from recently moved across the country, fixing up our new house, dealing with a huge moving van fire, health and family issues, I found myself with 45 seconds of uncommitted time, so I was **thrilled** to get a wonderful form letter from American Express informing me that a credit card I had cancelled about five years ago nonetheless had been compromised and it was up to me to take a series of time-consuming steps.  At last!! Something to do!! How thoughtful!   If all goes well, this would not only eat up the 45 seconds of free time but about 45 additional days.  Of course, all of these steps require either going on-line or calling an 800 number so we KNOW that all will NOT go well.  Going to a website generally means getting an account with a user name and email address.  These may be the  same or different depending on the site.  You can pretty much bet PeterSIronwood and Peter Ironwood and PIronwood are already taken so I will end up with some completely impossible to recall username like IPeterIWoodIS437.  Of course, I can regenerate my username by merely answering three simple security questions such as, “What is your favorite movie star?”  I don’t know.  Or, worse, it changes from day to day.  Maybe the people who made up these security questions have a favorite movie star that they keep constant for their entire 23 year lives.  But I don’t. “Where did you grow up?”  What makes you think I grew up?  And, what makes you sure it was in one place?  And, even if it was in one place, which is the exact spelling I used last time: “SanDiego”, “San Diego”, “San_Diego”, “San Diego, CA”, “San Diego, California”, “California”, “SoCal”, etc. etc. Of course, I could take the OTHER route and call an 800 number.  “We’re sorry.  All of our agents are helping other customers.  Due to unusual call volumes, your call may take longer to answer than usual.  Your estimated wait time is 5.5 centuries.  But meanwhile, you can listen to really loud, really repetitious, soul-sucking low-fidelity music.  This century’s selection is entitled, “The Dementor’s Theme Song.” You know what? If YOU screw up YOU fix it!  Don’t impose on ME to fix it.


The Walkabout Diaries

The First Ring of Empathy

Travels with Sadie 1

Siren Song

The Bull Dazzle Man

The Truth Train

Absolute is not Just a Vodka

Essays on America: The Game

Where does your Loyalty Lie?

My Cousin Bobby

Wednesday

The Stopping Rule

The Update Problem

Interview with a Giant Slug

As Gold as it Gets

The Opportunity of Disaster

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After moving from Westchester County New York to the San Diego area, we were asleep (again) on an air mattress awaiting almost all of our material possessions to arrive the next day.  We were awakened by a call from our moving company that our things would not be arriving tomorrow morning as promised.  Or ever.  Indeed, our furniture, clothes, electronics, papers, photographs, paintings, kitchenware, bedding, etc. had all been destroyed in a truck fire near Albuquerque, New Mexico.  This was something of a disaster for us, and, from a positive “customer experience” standpoint, a disaster for the moving company.

But the point of this post is to point out that in this disaster, there is an opportunity for the moving company to be proactive and excellent and greatly ameliorate or even turn around this customer service disaster. They could, for example, send us a personal apology.  They could be in constant contact about the status of any remains.   They could arrange for us to visit the site of the fire at their expense.  They could arrange to quickly reimburse us at least for the full amount of our insurance with the moving company so that we could get on with our lives as best we could.  Obviously, photo albums, the drawings my kids made, letters from friends, my grandfather’s paintings, and souvenirs from a lifetime of travel could not really be replaced.  But what *could* be replaced needed to be so quickly.  And, given that we were in a somewhat vulnerable state, this disaster really offered an opportunity for the company to provide the very best customer service they possibly could under the circumstances. 

 

 

 

 

 

 

 

 

 

 

 

That was the opportunity.  What did they do instead?  They basically refused to communicate with us.  At every opportunity, they balked; did not answer emails; did not answer phone calls; did not offer reimbursement.  As we found out later, they did not even pay the towing company who moved their van off the Interstate.  Instead, they focused on how to limit their potential liability by withholding as much information as humanly possible.  They refused to let us even come to the site and examine our stuff.  We found out the day before, thanks to our insurance company, that we would be able to see our stuff on Friday if we flew to Albuquerque and rented a car to drive to Continental Divide.  There we discovered the charred remains of our things.  And, we discovered that nothing had been done for an entire month to protect our things (or those of the other two ex-patrons who shared the misfortune of choosing this moving company).  What was left of our clothes, photos, furniture, etc. was all open to rain, wind, and passersby for over a month.  

Continental Divide is a fitting metaphor for the choice that a company faces when they make a BIG mistake.  They can admit the mistake and do everything in their power to make it right to the customer.  Or, they can do everything in their power to continue to screw the customer in order to save costs, face, and limit liability.  

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Of course, the same choice also faces government. Any government will make mistakes. But then what? Do they admit those mistakes and try to ameliorate the damage? Or, do they deny, minimize, lie, obfuscate, point fingers elsewhere?

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Try the Truth

The Truth Train

D4

Dick-Taters

The Last Gleam of Twilight

Come to the Light Side

Cancer Always Loses in the End

Dance of Billions

You Bet Your Life

Wednesday

Where is the door?

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Symmetry is often a really nice thing.  I like snowflakes as much as anyone.  So long as no more than three gather at any one time.

And, I suppose that making a building with four identical sides probably saves marginally on costs.  Maybe.  

But if you really care about the “customer experience” wouldn’t it be nice if the customer can figure out how to enter your building? I mean, enter it without walking the perimeter a few times.  Especially if it is raining, or sleeting, or boiling hot, or dark.  There is a variant on this which is popular with convention centers.  They are required by law, I guess, to have approximately 480 doors or more.  However, typically, all but one or two of these are locked.   

Perhaps an argument could be made that making the entrance to a building difficult to detect adds to security.  I seriously doubt it.  A determined burglar could find out by trial and error or observation where the door is.   That burglar has plenty of time because you see, being a burglar is how they make their living.  But not so your customer.  Much as you would love to *think* that your customer has nothing better to do than circle your establishment trying to find a way in, they do, in reality, have better things to do.  

Recently, I had occasion to visit Paris.  Do you have any trouble finding the doors in the building shown?  Last year was the 850th birthday for Notre Dame.  So, having an entrance which is distinctly visible from a distance as an entrance, we would have to say is a *solved problem*, n’est pas?  Check out Pattern 110, Main Entrance, in Christopher Alexander’s A Pattern Language.

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A Context-setting entrance

Roar, Ocean, Roar

The Dance of Billions

Peace

The First Ring of Empathy

Travels with Sadie 1

The Walkabout Diaries: Bee Wise

Imagine All the People

Customer Experience does not equal Website Design

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Website design is important.  Let there be no mistake about that.  That is an interesting and fascinating topic in its own right.  What I am talking about though is much broader.  You can have a very cool looking website; you can make it easy to navigate within that web site, but still make your overall customer experience totally SUCK!   In fact, that seems to be pretty much the norm.

I am a customer.  Let’s say I want to buy a pen on-line.  Is it really necessary for me to create an account?  Do I have to give you my e-mail and make up a user name?  I can just about guarantee that the first N names I choose will already be taken.  So I end up with some impossible to recall username like, PTERESWOODIRON465.   Sure, I will write it down.  Along with 43,235,309 OTHER user names I have.  Then, of course, I need a password.  Of course, I could make up something simple and easy to remember like PEN or even PENPASSWORD.  How secure is that?  Or, I could pick a password that I use on other sites.  Even worse.  Or, I can make up something really hard to crack and marginally hard to remember like trumpetpalmcandle.  But I’ll probably still have to write it down because it will be YEARS before I go your site to buy another pen.  Meanwhile, if you really suck, you are going to ask for demographic information as well.

Now, before we get stuck in the details of what the screen looks like that asks me for this information and whether to use a scroll down list for the state name, can we go back and ask WHY I really need an “account” to order a frigging pen?  Of course, the dream of the site owners is that once I have an account and keep getting unsolicited email from them about all the wonderful deals they have on pens, I will be unable to control myself and buy another pen several times a day.  NOT LIKELY!  Extremely Unlikely, in fact.  Here is my overwhelmingly normal pen buying behavior.  I DON’T.  I go stay at the Motel Six where they leave the light on for me and I take their pen.  It doesn’t bother me in the least that it says MOTEL SIX on it.  If it writes, I use it.  This is not going to change because of your wonderful website design even if it is relatively simple to put in my username and password and then give the details of my upbringing.  What I AM going to do is get so PO’d at the idea of yet another web account that I am not going to buy a pen at your site at all.   I am going to go to Amazon where I already have an account and buy it there.   If I’m really PO’d, I may even tell my friends what an idiotic company PEN INC (fictional name, I think) is for forcing me to create an account just to buy a pen for my nephew’s birthday.  Even sadder is the fact that no-one in PEN INC will ever have the slightest idea that they not only lost a sale but created a really bad customer experience.  — !PSI

Update addendum on Saturday, Sept. 20th, 2025.

As bad as is the customer experience outlined above, the Democratic Party has seemed to view that as a challenge goal: can we make something even worse. And–yes, they have succeeded! Don’t get me wrong; I generally do vote Democrat and I definitely don’t vote Nazi and I continue to contribute money, but certainly not because of the view that their “contributions consultants” apparently have of me. First, there is the sheer volume of requests which come through every conceivable crack in my electronic armor. Second, there is the degree of stupidity which they assign to me. E-mails are typically headlined with world-shattering news and any set of three e-mails will have at least five contradictions: “John Roberts destroys Trump!” “John Roberts is in Trump’s pocket!” “John Roberts resigns!” “John Roberts becomes POTUS!” etc. None of these headlines are true. It’s click-bait pure and simple. What they really want is money. Okay. Campaigns do take money. But don’t treat your users like idiots who will believe that all it takes is a five dollar contribution to take down the Trumputin Misadministration. It will take money but it will also take planning, coordination, and mutual trust. None of these is enhanced by scattershot e-mail, overblown rhetoric, and bad logic. If I wanted that, I’d be contributing to the Not-See Party (formerly known as the GOP).

Political parties may be the worst offenders, but they are not the only ones. On-line so-called news services are often nearly as bad. When I learned the very little I know about journalism, a headline was supposed to be constructed to inform the reader and the first paragraph of the article was supposed to fill in the most important facts. The rest of the article was meant to include more information in case the reader was particularly interested in that article. Instead, my so-called news feeds are filled with click bait headlines such as: Scientists confirm Life on Mars…; Gerontologists prove that immortality is simply…; Every Billionaire in America knows this simple trick…. And that’s it. That’s all you learn from the headline. If you pay to go behind the firewall and wade through the slog of pop-up ads and read the entire article, you will discover that the headlines should have been: Scientists confirm Life on Mars may be hard to find evidence of; Gerontologists prove that immortality is simply not feasible at this time; Every Billionaire in America knows this simple trick–don’t waste your time with on-line click bait.  

Of course, the details of an e-mail or a website or a message make a difference to customer experience, but if everything you do is geared toward milking as much money from your user right now with no regard to what it means to your longer term relationship or credibility, your customer experience will suck  even if you have a nice font and a good layout.

The Self-Made Man

Essays on America: The Game

You Bet Your Life

Where does your loyalty lie?

How the Nightingale Learned to Sing

Dance of Billions

Roar, Ocean, Roar

The “Not-See” Party

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They pretend they can Not See:

Polluting of the rivers

The browning of the skies

The wailing and the cries 

Of children ripped from givers.

They pretend they can Not See:

The children shot in schools

The children needless dead

The smirking orange head

Dementia’s pooling drools. 

They pretend they can Not See:

America’s plummeting rep

Demoralizing troops

The empty-headed whoops

The flashy trashy goose-step.

They pretend they can Not See:

As airplanes fall from skies

The rotting fruit in fields

The thugs with masks, not shields

America’s freedom dies.

They pretend they can Not See:

That crime is on the rise

They cyber truck in lies

Kill wisdom with the wise

American excellence dies.

—————————

After All

The Crows and Me

After the Fall

Where does your loyalty lie?

Siren Song

The Game

Imagine all the people

Roar, Ocean, Roar

Peace

Dance of Billions

Oh, Frabjous Day!

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Oh, hear the big drum bang-a-lang!

And hear the bugles bray all day!

See every tooth devolve to fang!

And watch small children cheat at play!

It was not at all a frabjous day.

Who says dictatorships aren’t fun?

At first it’s just a few who die,

But cancer spreads to everyone,

And all begin to spread The Lie.

It was not at all a frabjous day.

Photo by Denniz Futalan on Pexels.com

Though crime explodes while felons rule,

We hide these facts with sharpie pens.

Though prices spike & pedos drool,

The greedy feast on pus-filled wens.

It was not at all frabjous day

Uncaring that the Shining City on the Hill.

Became the Pyre of the Vengeful Kill,

The Garden withers; fruit rots in unpicked lands,

The pickers jailed with handcuffed hands.

King screams Chaos in loud unrhythmic blands.  

We try not to see the cruelty seep, then flood, then fill 

Till many millions die

Why?

It was not at all a frabjous day

Photo by judit agusti aranda on Pexels.com



Despite the cancerous cosplay

It was not a frabjous day

It was not a frabjous day

Not in the least or teeniest way

When Democracy dribbled and drabbled away.

It was not a frabjous day


The Truth Train

Roar, Ocean, Roar

The Dance of Billions

The Last Gleam of Twilight

How the Nightingale Learned to Sing

Timeline for RIME

Essays on America: The Game

D4

Essays on America: Labelism

Where Does Your Loyalty Lie?

The Stopping Rule

My Cousin Bobby

Peace

Corn on the Cob

The Self-Made Man

Happy Talk Lies

That Cold Walk Home

Imagine All the People

The Last Gleam of Twilight

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How does it feel?
Let’s keep it real.

How does it feel?

To sell so short the American Dream?

To sell for a song your family and friends?

To sell your soul, your heart, your mind?

Pretend no monsters around the bends;

Pretend that cruelty actually is kind.

Pretend putrid muck is a clear flowing stream.

All so you can kiss the rings

Of swine who would be kings

Who promised a world

Enshrined in shiny pearls

In golden leaf and diamond swirls

Who delivering instead

A worm in your head

A reign of radical racist hate

A frosted fog of friendless state.

A razzle of maniacal dazzle

A dazzle of frankly farcial razzle.

Oh, say, can you still see

With no light at the dawn

When the Law is a pawn

That once we had Democracy?

Red ink galore,

Red blood and gore, 

Torture and pus:

That’s what becomes of US. 

Instead of courage and captains to lead

We’re told obey the maggots; worship cancer

A Dancer Obese, a Necromancer

A boastful beast, a prideful prancer

Turned on by making children bleed. 

A warm summer rain 

Which washes your brain 

Then soon turns to ice

Trashing everything nice.

Pretty, petty falsehoods fill the air 

Making it hard for you even to care. 

So you join parades

And welcome charades;

Salute the sign of the twisted cross.

Pretend what matters is Glitter and Gloss.

How does it feel?

Let’s keep it real.

How does it feel:

To sell mother, father, sister, brother?

To sell into slave-hood your own hopes and dreams?

To cater to cons and kowtow to killers? 

Pretend wrong is right 

Pretend dark is light?

To cover your eyes and feign you’ve no sight?

Defile the planet we need to survive?

Destroy the work of thousands who strive

Break all the glass 

And act like an ass?

Let melons rot in unpicked fields.

Let felons pick US for human shields. 

Let science die upon the vine. 

Let’s all burn witches one last time.

Oh, say, can you still see

With no light at the dawn

When the Law is a pawn

That once we knew Democracy?

When drunken rage has broken every mirror

You don’t have to look at what you’ve now become;

No need to admit your decisions were dumb;

No need to reflect; instead, just deflect.

Cover your face and pretend you’re not you.

Smother your feelings and revel in cruel.

How does it feel?

Let’s keep it real.

How does it feel?

To destroy our parks to make wealthy folks grin

To burn down the forests and drink crystal gin?

Rape underage children and blame someone other? 

To laugh at the tears of each desolate mother?

 

A warm summer rain

Destroys your brain

Floods away courage 

From the land of the brave

The rain turns to sleet 

The sleet turns to ice 

And soon a sheet of sordid lice

Covers with slime, the trust of the truth 

And duct-tapes all our scream-blistered lips

Sinks every one of our sailing ships; 

Airplanes fall from smog-filled skies

Shot down by rockets made of lies.

 

What was once a land of love and life 

Striving toward a fairer, grander prize

Becomes a muddy barren ice-filled waste. 

Everyone sprints in a hasty race to taste

The few remaining crud-crusted crumbs

Seeks the momentary thrill that numbs.

Let’s get real.
How does it feel?

How does it feel? 

There has always been a part of you that knew:

The lies were lies; the con was con. 

There was no prize;

No prize—

Except the short term rush of kill

Except the hit of heroin thrill.

You watch the lovely rockets red glare 

As they stream across the pounding sky

How pretty they look as your shark eyes stare 

As you crane your neck so far so fair

Like a chick upon the chopping block

Just one of a fear-filled feckless flock

Choking on a lifeless lump of lie

Right before you dissolve and die. 

As your severed head plops upon the ground

You sense the booming dooming sound 

Of bombast bursting in polluted air

Maybe this is your final dream: 

If only you care to care.

If only you dare to dare,

Your country won’t die in rockets’ red glare

Your flag will still be there. 

Be there! 

It’s twilight’s last gleam.
Help save the dream.

Be there!
Care to care
Dare to dare

In twilight’s last gleam.


D4

Absolute is not Just a Vodka

At Least he’s our Monster

Dick-Taters

Essays on America: The Game

You Bet Your Life

Wednesday

What about the Butter Dish?

The Stopping Rule

Where does your Loyalty Lie?

The Truth Train

Plans for US; some GRUesome

Imagine all the people

Peace

Dance of Billions

Roar, Ocean, Roar

Cooperation is More Common than Disruption

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These are perilous times, no doubt. 

But let’s not forget that most people, most of the time cooperate. It’s much more pleasant for normal people to cooperate and the results are also much more pleasant.

Is there road rage? Does that exist? Yes, but statistically, the vast majority of people cooperate when they drive. 

Photo by Pixabay on Pexels.com

And, when they do anything else. We depend on many people from many places cooperating in order to eat. First, the efficiency and effectiveness of our food growing, harvesting, transporting and preparing depends on the cooperation of millions of people in the past who found out what was edible, how to grow it, which crops worked best in various conditions, how to irrigate, how to fertilize, how to harvest and so on. The food we have available today depends on the collaborative efforts of many previous generations. These dependencies are not just on food per se, but also depend on scientific advances, transportation advances, financial advances, and so on. 

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Much of our food also depends on people from many parts of the world cooperating today. The prevalence of cooperation is not just true of driving and food production but also on the construction of buildings and cities; it’s true of our clothing, our medical care, our learning. 

Despite the fact that cooperation is much more prevalent than criminality, evil, and violence, there are at least three reasons that the evil of human behavior seems much more prevalent than it really is. These are: 1. Effect Size, 2. Cognitive Bias, and 3. Media Bias.

Effect Size:

First of all, it takes many people working smart and hard over a long period of time to provide value through cooperation. By contrast, it only takes a few people working stupidly over a short period of time to destroy something. The effort to make a pane of glass is immense. To make it efficiently takes a large number of people with different skills. To destroy a pane of glass requires only one second of bad action by one unskilled bratty child.

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Think about how much work goes into planting, growing, and harvesting an acre of corn versus what it takes to burn it down. Think about how much time and effort it takes to raise a child for the first ten years of their life versus destroying that life with an assault weapon. Think about what was required to build a functioning democracy over the course of hundreds of years by cooperation versus how easy it is for a very small group of greedy stupid people to destroy it. The examples are endless. Writing a novel versus burning a book; training to become a world class figure skating versus putting an ice pick in someone’s knee; becoming a skilled artist and painting the Mona Lisa versus splashing it with black paint. 

It’s the same with a functioning human body. To be healthy requires the coordination of trillions of cells. The kind of cooperation found in the human body (or an eagle or wolf or whale) took billions of years of evolution. To destroy the health of the body only takes a few stupidly greedy cancer cells. So, although evil destruction is far less prevalent than constructive cooperation, evil destruction can undo the effort of many over the course of a long time. 

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Cognitive Bias:

Second, because destruction can so quickly undo so much good work, our nervous system is very reactive to evil and violence. We perceive it more easily and we remember it more easily. In a crowded city, you might pass by hundreds of people every day. Most of them, most of the time, you don’t notice. But if one of them robs you at gunpoint, you will notice and remember.



Media Bias:

The first two reasons we perceive evil to be more common than it really have existed for millions of years. Now, however, in our modern society, we have people whose job is to report on the news. 

When is the last time you saw a headline like: “Two hundred thousand people drove into San Diego from Mexico yesterday with zero fatalities!” Or, “Three million people ate dinner in San Diego county last night! Zero died of food poisoning!”

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It is sometimes said that “No news is good news.” It’s also generally the case that good news is no news. There are some exceptions. When World War Two ended, there were headlines. What we don’t see is this headline: “Canada, for the 57,670th consecutive day did not attack the United States of America.” Understanding this, a complete sociopath with an audience might try to increase their own fame by declaring: “America should annex Canada!” An actual war will definitely result in a headline. But threatening war, especially with a friendly country might also result in a headline.

The tendency to report bad news over good news has always been a “feature” of the media. But now that much of our news is basically click-bait for advertisements, the tendency is worse than ever. When I was on the school newspaper, we were taught to put the most important information in the headline; add the most important details in the first paragraph and add more detail in the rest of the article. Now, most headlines are fairly meaningless and important information is hidden behind a paywall or an advertisement.

“Is Earth About to Plunge into the Sun?!” 

AI-generated image to prompt: “The earth plunges into the sun.”

Ka-ching!

(No, but we could sure use some extra cash, so click here to find out.)

“Does T-Rump have Proof that Obama was Born in Kenya!?”

An AI-generated image

Ka-ching!

(No, actually, but if you want to find out, click here and pay us money.) 

“Could Space Invaders have Brought Life to Earth?!” 

AI-generated image to prompt: “A fleet of UFOs hovers over the earth”

Ka-ching!

(Well, sure, anything’s possible. And, while we have no evidence of that, thanks for making one of the greediest people on earth a little richer!) 

Dishonesty, greed, and mistrust work in a vicious circle. As you discover that more people are lying; that more people are evil, you yourself become more cynical and more tempted to lie, cheat, and steal. If you succumb to that temptation, it makes others more likely to lie, cheat, and steal. 

Here’s the important thing to remember about a positive feedback loop though. It works in both directions. To the extent you can behave in a trustworthy fashion and be kind to others, it increases the chances that others will be inspired also to behave well. Cooperating is the natural and normal course for humanity. You will be happier doing that and you’ll help build a better world. 

Yeah. 

Let’s do that.

The golden sunrise glows through delicate leaves covered with dew drops.



———————

As Gold as it Gets

A Horror Story

Timeline for RICE

An NICE circle

I can’t be Bothered

Absolute is not Just a Vodka

Just Desserts?

D4

Dick-Taters

Cancer Always Loses in the End

Karma

Imagine all the People

Roar, Ocean, Roar

Dance of Billions

A NICE Circle of Friends

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AI generated image

Donnie Dump arrived first. He sniffed. He sighed. The place stunk. He took a deep breath and ambled over to the plain wooden door with the brass numbers ‘4’ and ‘2’ glued on at a slight angle. The door looked to be plywood.

He dug around in the front right pocket of his too-tight Lee’s and found the crumpled piece of paper. He uncrumpled it. He nodded and mumbled: “Yep. This is the place.” He re-crumpled the paper and jammed it back into his pocked. Then, he turned the cheap brass knob and pushed. The door opened into a room without light. “Crap. I’m the first one here.” 

Donnie fumbled around the door jamb for a light switch and flipped one. He said, “Let there be light.” And, there was light. A row of florescent lights flickered on to reveal a small arc of cheap chairs. In a corner of the smallish room, a vending machine offered a variety of salty and sugary snacks. 

Donnie hated being late. But he hated being early even more. Yet, here he was. Early. The first one here. He thought, How the hell was I supposed to know traffic would be so light. The truth was traffic was always “unusually” light now, but he hadn’t yet connected the dots; he hadn’t noticed nor had he realized how that fact related to his own ‘second career’ as he often called it. 

AI generated image.

Just then, he heard a noise and spun quickly to see another obese, masked marvel of manhood who raised a hand to him and said, “Hey. AA?” 

Donnie nodded and began to regret having agreed to come. His wife Maggie had been insistent. Maggie the Naggie, he thought. She should just mind her own damned business. “I don’t need fixing!” He had told her.

She had countered, “I’m not saying you need fixing. But you’re just—understandably stressed. It’s not an easy job.” 

Donnie now glanced at his watch. He could see several other guys out in the hallway. He was glad to see half of them were at least as old as he was. It was hard work chasing down folks trying to run away from you. He thought: True, the numbers and the weaponry made it safe enough but so is a carnival ride and they’re plenty scary too. But it’s whacking ‘em on the head I really get off on. Head wounds bleed a lot. The thought that they might be stupid the rest of their life from that one blow, or have a part of their body paralyzed or weakened. That was power. I like the taste. And, when the opportunity comes up, I’ll take whatever the hell I want. What’s everyone staring at me like that for?

Everyone had been seated for awhile and had been taking turns jabbering on about something or other. The so-called “Facilitator” had just said something to him. But what? That’s the question. Everyone’s staring at me.

Donnie stammered: “Sorry, what was the question?”

The facilitator faked a smile and said in a pleasant voice that Donnie just knew had to be rehearsed: “Have you experienced any unusual symptoms since joining NICE?”

Donnie shook his head and thought: Symptoms sound like I’m some kind of psycho or something. Aloud, he said, “No, nothing. No unusual symptoms. Like what?” 

The F-man shrugged and said, “Like drinking more alcohol than you used to or using more pot or bad dreams. Anything.”

Donnie shook his head. Maybe I shook it too hard. This is weird. No wonder Maggie wanted me to come. This is chick stuff. Feelings and that crap. I wish I knew what the other guys said. Doesn’t matter. They can’t prove what I think or what I did. We’re all masked. I can hold my liquor just fine. Who cares? It’s good to celebrate our victories. Kids. Some of them look like kids but so what? They’re criminals at heart. And not America citizens. Not because some liberals wrote it into a Constitution. Not with skin that dark. Everyone’s staring at me again. I want my assault rifle. Why is everyone staring at me? 

Donnie said, “Look, I feel fine. I like beer. So what? I do my job. I’m only here because my wife insisted. Well, that won’t matter much longer. Everybody knows it works better when women are property and we stop pretending their people with their own ideas. Go on to the next guy.” 

The meeting only lasted an hour but to Donnie, it seemed like a lifetime of boredom. 

It was late when Donnie got back home from the meeting and the post-meeting meeting at the “NICE GUY TAVERN.” Maggie had fallen asleep in her bathrobe staring at the boob tube. The twins must be asleep, he thought. 

I don’t drink too much. I just want to feel good. 

Donnie didn’t see anything wrong with that. But he did see something wrong with his damned wife being asleep when he got home. He didn’t exactly shout, but he did want to be heard over the sound of the frigging TV and he did want to wake her up and he had been drinking so his “Hey!” Sounded a lot more like: “HEY! Wake the hell up, Bitch!” 

Maggie sat up and said, “Hey, Donnie. How was the meeting? I didn’t realize it would run so long. Was it fun?” 

Donnie was already pouring himself a few fingers of Jack D. He bolted it down in one gulp before turning back toward Maggie and snarling in a soprano of swishy sarcasm, “Was it fun? Was it fun? Did you boys have fun talking about your frigging feelings?” He switched to his own voice and added, “No, it wasn’t fun! It was boringand useless just like you knew it would be. Do me a favor. Next time you get a brilliant idea, just keep it to yourself. I don’t drink too much. End of story.”

Maggie didn’t really agree, but she bit her lip to keep from…saying anything she’d regret. 

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Meanwhile, Donnie was pouring himself yet another Jack D but only got two fingers’ worth. He yelled, “What the hell? Drink your own damned drinks! Don’t drink my good whiskey! Ain’t lady-like anyway! Don’t you have some sprizzer chicker drinker? Leave mine alone! Now, I’m out of Jack!”

At the moment Donnie said that, he was not, in fact, out of Jack. There was another fifth, unopened, staring right at him from the edge of the countertop. The fifth stood just a little too close to the edge. It should have known better but it didn’t know better because, first, it was filled with booze and secondly, it was only a bottle and didn’t really know much of anything.

In any case, when Donnie staggered and stumbled into the counter top, his elbow toppled the bottle onto the hard tile of the kitchen. Maggie and Donnie didn’t own any pets and the twins were asleep, so when the bottle shattered into smithereens, Donnie could see no-one to blame but Maggie. His subsequent screaming did manage to wake the twins who toddled out to the kitchen in a daze to see what all the commotion was about.



Maggie saw them toddling forward in their PJs and yelled at them to go back to bed, but not before each of them managed to step on several broken shards. Maggie was horrified to see the blood of her darling toddlers mixing with the stinging whiskey. The toddlers were none too happy either. Their pain and confusion were exacerbated by the increased tension they had felt at home ever since Donnie joined NICE.

Tears streamed down Maggie’s cheeks. She shook her head and stared at her husband—a man whom she had once loved. She could see that he was smiling and that the smile was genuine. It was the happiest she’d seen him since he had started working at NICE. She gripped the her elbows with her hands, knowing she should get her kids and fix them, but suddenly, she didn’t know how. She just cried silently wondering what had happened to the nice man who used to live inside Donnie’s skin.

———————-

 Where does your loyalty lie?

My Cousin Bobby.

The Update Problem.

Wednesdays.

The Game

Cancer Always Loses in the End.

What about the Butter Dish?

Roar, Ocean, Roar

Dance of Billions

Peace 

Plastics!

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Here’s a bit of a puzzle.

What are the biggest causes of death in America?

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If you guesses heart disease and cancer, you’re right! Yay! RFK Junior and the Second Putin Misadministration may well change that in the next few years. By discouraging vaccinations, rolling back regulations for food quality, air quality, and water quality; by making proper nutrition much harder for non-wealthy families, the causes of death may change and infectious diseases my well rise to the top of the list again.

The First Putin Misadministration had a dry run by mishandling COVID. They did just about everything they could to kill additional Americans. By modeling disease-spreading behavior, waffling on whether vaccines were good, pooh-poohing the very existence of the disease for the critical early months, and, importantly, by making sure that the logistics of tests, masks, & other protective equipment was put in the hands of an over-spoiled teenager rather than any one of the hundreds of world class logistics experts in America, they did what they could but COVID only rose to third.

We could argue about the details, however, because it is undeniable that, because of the pandemic, many people did not get tests and interventions designed for early diagnosis of cancer and heart disease. So some of the deaths attributed to cancer and heart disease may also have been partly due to COVID. Nonetheless, cancer and heart disease do cause a lot of deaths even without any help from COVID.

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Both “cancer” and “heart disease” are very broad labels. And, in both cases, we know that there are a number of factors that influence the incidence of various types of cancer and heart disease. A large number of genetic factors play a part. So too do diet and exercise. A completely sedentary life-style is bad for your health in many ways. One of the motivations for my book, Fit in Bits, is to make it easier for people to incorporate more exercise into daily life.

However, there is evidence that the environment also plays a large part in the prevalence of both cancer and heart disease. Almost all of these studies are understandably correlational in nature. I say “understandably” because most people are unwilling to have their behavior dictated for twenty years. So, we are left with comparing people who, left primarily to their own devices, encounter different environmental factors. However, lab rats and cell cultures do not object to being mistreated so we have additional indirect evidence that plastics are bad for life. For these reasons, one environmental factor that is drawing increasing attention is the “one word” for Benjamin in The Graduate: “Plastics!”

I don’t like plastic. I’m not saying that because I don’t like sea turtles and sea birds strangled with plastic. Of course, I don’t like those things either, but I’m talking about my sensory experience. I’m saying that for me, plastic doesn’t smell, taste, sound, or feel good. For that matter, it doesn’t even look that nice.

Materials I do like include metal, rock, wood, glass, and ceramics. I like them at a sensory level.

Recently, it has struck me just how prevalent plastic has become in my own life. When I was a kid, I had some things that were plastic, but it was much less prevalent than it is today. Let’s take a little look.

One of the first things I do in the morning is have coffee. That’s made from a bean. That’s not plastic.

Or, is it?

Lately, I make it in this coffee maker which holds coffee in little plastic capsules. The water sits in a plastic reservoir. The sugar sits in a plastic jar. I put in a little milk and hazelnut creamer. Guess what? They also come in plastic.

The cup, at least, is ceramic. I often have a whole wheat English muffin. The muffin comes in a container that is part paper and part plastic. I often like to put peanut butter on it. The peanut butter I usually buy comes in plastic. I often put honey or berries on the peanut butter. They come in plastic.

Sometimes, rather than a high fiber English Muffin, I enjoy a bread which is called “Fitness Bread.” It’s high fiber and tasty. And, it comes wrapped in plastic. I often spread hummus or guacamole on it. These are also pretty healthy choices. But they spend a lot of their life in plastic.

As I side dish, I like cherry tomatoes. They are colorful and tasty and low calorie. And they come packaged in–did you guess? Plastic. On sandwiches, I often put ketchup or mayo. They also come in handy squeeze bottles made of…let’s say it together: “Plastic.”

I don’t drink any alcohol, and often drink Hint or BAI, both of which I like quite a lot and both of which come only in plastic containers. This is not great for the environment at large, but also not good for the environment of my body. We also sometimes drink a powdered lemonade mix which comes in plastic packets. Then, a pitcher in the fridge keeps it cold. The pitcher is plastic. Then it is served in a “glass” which is, in fact, not glass, but plastic.

There’s an advantage to plastic over glass. We have cats and dogs and they have a tendency to knock things onto the floor. Plastic things are far less likely to break. Plastic glasses also weigh less than glass.

After breakfast, it’s time to take some supplements for my health. These almost always come in plastic containers as do the prescribed medications I take.

I brush my teeth. That’s a health-promoting activity. But the water glass I use is plastic. The toothbrush bristles are plastic. Lately, I’ve started using a water pick as well, which I highly recommend, by the way, though the reservoir for the water and the entire mechanism is made of plastic.

I often cook for the two of us. Lately, I’ve been using cutting boards made of…you guessed it! Plastic! For healthy snacks, I like dried fruit and nuts. Guess what? They come in…



What’s to be done?

In today’s America, with science and truth becoming illegal, it probably won’t make a huge difference. I’m more likely to die of infection or Civil War or unprovoked police violence than from plastic, but I am making some changes.

We bought bamboo cutting boards and paper cups. I’m cutting out the BAI and Hint and exploring options for drinks that come in glass or non-BHA coated metal. I am trying out another type of peanut butter that comes in a glass container. But the vast majority of products at the grocery store come in plastic. Even the vegetables and fruits.

Despite all the years of increasing the percentage of items that are plastic, I still do not actually like plastic.

I’m switching out what I can, and it may be too late in life to make a lot of difference for me personally, especially with a Misadministration that wants to end American lives (and brags about it!). But it may not be too late for you.

Do your own inventory. Hopefully, you will find things you like that are not wrapped in that one word of biological disaster wrapped up with economic faux-prosperity. The word? Here’s a






Plastics.


Fit in Bits

Author Page on Amazon

D4

The Truth Train

That Long Walk Home

Absolute is not Just a Vodka

https://www.nejm.org/doi/full/10.1056/NEJMoa2309822

Cancer Always Loses in the End