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Systems Thinking: Positive Feedback Loops

17 Wednesday Dec 2025

Posted by petersironwood in America, creativity, psychology, Uncategorized

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AI, Artificial Intelligence, books, chatgpt, Design, Feedback, government, innovation, leadership, learning, machine learning, management, politics, POTUS, problem solving, science, sense-making, society, systems thinking, thinking, vicious circle

Systems Thinking: Positive Feedback Loops

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One of the most important tools of thought that anyone can learn: “Systems Thinking.” I touched on this in yesterday’s post “And Then What.” I pointed out that when you take an action that impacts a system such as a human being, a family, or a country, it often does not react in a mechanical way. 

Here are some examples. For many years, the United States and the USSR were involved in a cold war arms race. Every time the USSR added more nuclear missiles to their arsenal, the people in America felt less safe. Since they felt less safe, they increased their armaments. When the USA increased nuclear weapons, this made the Soviet Union feel less safe so they increased their arms again and so on. This is what is known in Systems Thinking as a “Positive Feedback Loop.” It is also popularly known as a “Vicious Circle” or “Vicious Cycle.” 

Let’s say that you are in pretty good shape physically and regularly run, play tennis, or work out. The more you exercise (up to a point), the better you feel. Feeling better makes you feel more like exercise and more exercise makes you feel better. People call this a “Virtuous Cycle” or “Virtuous Circle” because we think the outcome is good. But formally, it is the same kind of cycle. 

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The most important thing to recognize about a Positive Feedback Loop is that it can be run in either direction. At some point, the US reduced their nuclear arsenal and this decreased the perceived threat to folks in the Soviet Union so the soviets felt that they could also reduce their nuclear arsenal which in turn, made people in the US feel safer and led to further reductions and so on. 

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Similarly, if you stop exercising for a month, you will tend to feel pretty crappy. Feeling crappy makes you feel less like exercising and this in turn makes you exercise less which in turn makes you even more out of shape, feel worse and be even less likely to exercise. You can break such a “vicious circle” by starting to exercise – even it it’s just a little to start moving the circle in the “virtuous” direction. (Incidentally, that’s why I wrote “Fit in Bits” which describes many easy exercises to get you started). 

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“Vicious circles” also often cause disagreements to escalate into arguments and arguments into fights. Each person feels “obligated” not to “give in” and the nastier their opponent becomes, the nastier they become. 

“Fawlty Towers” (https://en.wikipedia.org/wiki/Fawlty_Towers), a British sit-com uses “Positive Feedback Loops” in the escalating action of the comedy plots. John Cleese plays the co-owner Basil (with his wife, Sybil) of a small hotel. Typically, John Cleese makes some rather trivial but somewhat embarrassing mistake which he wants to hide from his wife. In the course of trying to cover up this rather small mistake, he has to lie, avoid, or obfuscate. This causes an even more egregious mistake which makes him even more embarrassed so he must result to still more outlandish lies and trickery in order to cover up the second mistake which in turn causes an even bigger mistake, and so on. 

That pattern of behavior reminds me of the current POTUS who is famously unable to admit to an error or lie and uses a second and bigger error or lie to try to cover up the first lie and so on. He seems, in fact, completely incapable of “systems thinking.” 

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For example, he may see (and exaggerate) a real, but containable threat such as a trade deficit. He sees the US send more money out of the country than the US takes in from trade. That’s a legitimate issue. But the approach he takes is to ZAP the other parties by slapping on tariffs without any real appreciation of the fact that our trading partners are extremely unlikely to react to tariffs on their products by simply doing nothing. One could use logic, empathy, or a look at history to determine that what is much more likely is that the other countries will put tariffs on our goods (which, of course, is precisely what happened). 

Similarly, he demands absolute loyalty. He repeatedly puts himself and his own interests above the law, the Constitution, the good of the country and the good of his party. He expects everyone loyal to him to do the same. But he betrays these loyal appointees, friends, and wives whenever it suits him. He thinks he is being “smart” by doing what seems to be in his best interest at that moment. But what he fails to see is that by being disloyal to so many people who have been mainly loyal to him, he encourages his so-called “allies” to only be loyal to him while it suits their interests.  

In the Pattern “Reality Check,” I point out that such behavior is an occupational hazard for dictators. Apparently, it can even be such a hazard for would-be dictators as well. By surrounding himself with those who always lie, cover for him, laud him, cater to his insane whims, etc., such a dictator (or would-be dictator) loses touch with what is really going on. He becomes more and more disconnected from sensible action yet those who remain loyal must say and do more and more outrageous things to keep the dictator from finding out just how bad things really are. Eventually, the Emperor with no clothes may die of hypothermia because no-one has the courage to tell him that he’s actually wearing no protection against the elements! 

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Positive feedback loops exist in purely natural systems as well as biological and social systems. For example, increased global mean temperatures mean less arctic ice which means more solar radiation will be absorbed by the earth’s dark oceans rather than reflected back into space by the white ice and snow. This, of course, makes the earth hotter still. In addition, the thawing of tracts of arctic tundra also releases more methane gas into the atmosphere which is even more effective at trapping the earth’s heat than is carbon dioxide. Global climate change also makes forest fires more prevalent which directly spews more carbon dioxide into the air and reduces the number of trees that help mitigate the emissions of carbon dioxide by turning it into oxygen through photosynthesis.

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A concept closely related to “Vicious Cycles” is that of “Cognitive Dissonance.” Basically, people like to believe that they are honest and competent. Much like John Cleese (Basil) in Falwty Towers, once they do something dishonest or incompetent, their first reaction is not to believe that they did something dishonest or incompetent. They will now try to distort reality by misperceiving, mis-remembering, or distracting. 

For example, at the height of the Vietnam War, I was horrified at the beatings perpetrated by the police on peaceful protestors at the Democratic National Convention. I was also disturbed at the techniques the Democrats used at their convention to silence the voices of dissension within the convention. Candidate Nixon claimed he had a “secret plan” to end the War in Vietnam. I voted for Nixon. As it became clear that Nixon was a crook, I decided that I had made a mistake voting for the man. But I could have taken another path which would be to “double down” on the original mistake by continuing to support Nixon and dismiss all the growing evidence of his misdeeds. As his malfeasance became more and more egregious, it made the egregiousness of my original mistake of voting for him grow as well. So, it would be possible to become ever more invested in not believing the overwhelming evidence of his treachery. (Now, it turns out, it was even worse than we knew at the time. He actively thwarted the peace efforts of Johnson!). Perhaps because I’ve been trained as a scientist and science values the truth very highly, I did not fall prey to that particular instance of “Cognitive Dissonance.” I readily admitted it was a stupid mistake to vote for Nixon. 

Of course, today, we see many people not just backed into a corner to support the current POTUS but backed into a corner of a corner. Instead of believing that a liar is lying, they protect their “integrity” by insisting that everything and everyone else is lying: the newspapers, the reporters, his opposition, people in other countries, his former business partners, his former customers, the CIA, the FBI, the NSA. Ironically, for some people, it would be easier to admit that voting for a slightly inferior candidate was a mistake than to admit that voting for a hugely inferior candidate was a mistake. Voting for a slightly inferior candidate is easily understood but if they voted for a candidate that bad and bad in so many ways it was a huge error. And now, as each new revelation comes to light, it is more and more and more embarrassing to admit what a huge mistake it was.  

Another common example of a “Vicious Circle” is addiction. A small amount of alcohol, nicotine or heroine makes you feel better. But taking the drug increases your tolerance for it. So, next time, to feel better, you need to take a little more. Taking a little more increases your tolerance still further so now you need to take a still higher dosage in order to feel better. When you do, however, your tolerance increases still more. Whether it is drugs, gambling, addictive sex, or unbridled greed, the mechanism is the same. You need more and more and more over time due to the nature of the “Positive Feedback Loop.” 

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A similar mechanism may be at work in the minds of apologists for the NRA (National Rifle Association). As more and more innocent people are killed partly because of easy access to guns, the mistake of supporting the NRA in their refusal to support mandatory vetting, training, and competency demonstrations for gun owners becomes an ever-more obviously egregious error. But, rather than making this more likely for supporters to admit to such an error and therefore change their position, every new slew of innocent children killed for no reason makes them actually less likely to change their position. According to Cognitive Dissonance, every such death makes their earlier decision worse – unless there is some counter-balancing argument. As the number of innocent deaths arises, and indeed, as more and more evidence of the perfidy of the NRA becomes clear, many who previously supported the NRA become ever more entrenched because they “buy into” the great value of unlimited access to guns ever more. Why? They continue their support because not to do so makes them complicit in more and more horrendous crimes.  

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If you can see such patterns in your own behavior and in others, you can better choose the correct course of action for yourself and be more thoughtful in how you communicate with others about their errors. Hint: Trying to make people feel more guilty for their stupid decisions will likely backfire. 

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Author Page on Amazon. 

Love and Guns

D4

Dick-Taters

We won the war! We won the war! 

Guernica

A Civil War there Never Was

The First Ring of Empathy

The Walkabout Diaries: Life Will Find a Way

Travels with Sadie 1: Lampposts

Donnie Gets a Hamster

An Open Sore from Hell

Roar, Ocean, Roar

The Dance of Billions

The Siren Song

Imagine All the People…

You Must Remember This

At Least he’s our Monster

Stoned Soup

The Three Blind Mice

Wednesday

What About the Butter Dish?

BREAK IT!

09 Monday Jan 2023

Posted by petersironwood in America, politics, psychology

≈ 1 Comment

Tags

America, Democracy, ethics, government, morality, politics, psychology, USA

Sure. I get it. 

I was a kid once. And, like most boys brought up in the 1950’s, few things held as much pleasure as destroying things! 

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When winter came to Ohio, sledding was fun. Don’t get me wrong. Especially, when we took the time to go to sled down the Derby Downs track or the toboggan run behind. But a snowball fight? Especially one where you really nailed someone? That was great. 

Making a snowman? That felt cool. To use free snow to make a sculpture! And, it was fun to “shape it” and make it resemble a human. But tackling it at full tilt and thus smashing it down? That was great. 

Spring flooding led to overflowing gutters which led to wading in the water and deeper is better! I didn’t exactly want to have the water spill over the black rubber and pour down to soak my shoes, socks, and pant legs. No. On the other hand, I would enjoy being able to brag about it to my buddies. “I was on Elm Street & the water was deeper than my boots!” On the other hand, I wouldn’t really enjoy my mom yelling at me for it. But it wasn’t as meaningful as having bragging rights with my buddies. 

For many years, I’ve thought it absurd that I lived in the supposed “Temperate Zone.” We had cold, snowy winters, flooding in the spring, thunderstorms and tornados in the summer as well as hazy hot days of summer. And, no school. So — plenty of time to get in trouble. Just to take one example, we loved to break glass. If we found an empty coke bottle or jam jar, we would put it on the ground or better, a large rock or tree stump. Then, we’d typically take turns trying to destroy the glass with a well aimed throw. We did take turns. I mean, after all, we were civilized. 

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Kinda. 

Autumn leaves brought raking and piles, but more importantly, the opportunity to jump into them. (And, to some extend destroy them). And, by the way, I thought my dad was a real killjoy when, after spending an hour raking leaves, he would yell at me not to wreck it up. I thought, “What’s the point of raking up the leaves into a pile except to jump in it!?” 

Even to this day, there is a part of me that would positively relish taking a sledge hammer to an abandoned house or a junked car. Or, maybe even my own car! As an adult, however, I realize that actions have consequences. And, that ideas about what to do have alternatives. 

If I smashed my car, I wouldn’t be able to use it afterwards. Also, there’s a chance of really injuring myself by embedding a shard of glass or metal or hard plastic in my thigh of eye. If it’s someone else’s car, there’s the added likely consequence of criminal penalties. Besides that, penalties aside, there is karma. Most likely the person whose car is destroyed will be stressed, angry, and possibly even violent. Violence begets violence. I would have sent a wave of negativity into the community. Even if I never got “caught,” I would be contributing to a world worse that the one I was born into. Is it worth a momentary pleasure? 

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I can get much the same kind of “pleasure of destruction” from hitting a tennis ball hard and winning points, but at this point, it isn’t only superior power as a source of winning a point that I like. I can also experience pleasure through outthinking my opponent; by using feints; by concentrating better; by having a better plan. It feeds into the same pleasure center but it doesn’t destroy things in the process. No shards of glass. 

There is only one thing worse than being a destructive little kid. That is being an adult who wants to destroy things that they don’t understand and they can’t replace with something better. Those are not actually adults. They are children in adult bodies. They should never be in a position of power. Not in politics. Not in business. 

It’s natural to feel some destructive impulse, at least, if history or personal experience is any guide. It’s also natural to want to relieve yourself. But if you’re an adult, you don’t simply pee your pants because you can’t be bothered to hit the head. 

Destroying American democracy because you’re too lazy to win votes, understand problems with all their complexity and try to find potential solutions, build consensus, collaborate and cooperate to improve our country — that’s a lot worse than are smashing glass, wrecking up a pile of leaves, and peeing your pants. If the very best pleasure you have is blowing stuff up, okay — get a job in demolition — not in a Constitutional Democracy. 

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Other Essays on America:

The Game

The Stopping Rule

Wednesday

The Update Problem

A Little is not a Lot

Cancer always Loses in the End

Beware of Sheep in Wolves’ Clothing

Dick-Taters

Absolute is not just a Vodka

My Cousin Bobby

Where does your Loyalty Lie?

Poker Chips

Trumpism is a new Religion

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Author Page on Amazon

Essays on America: The Temperature Gauge

09 Thursday Jan 2020

Posted by petersironwood in America, apocalypse, driverless cars, politics, Uncategorized

≈ 6 Comments

Tags

AI, America, cancer, Democracy, driverless cars, ethics, government

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The sun is shining! Spring is here at last, and the trees are in bloom. You’re driving down the road and you see … 

That your “Engine over-heating” light goes on! 

You think: My engine’s over-heating! 

Or,  you think, it isn’t over-heating at all; I just have a bad sensor. 

Over the next few months, the red light goes on several other times, and each time, you pull over and try to judge whether the engine is really over-heated. No easy task. But you get back in and turn the car on and lo and behold, the light’s no longer on. Aloud, you mutter: “I’ve got to get that damned sensor fixed. Maybe next week.”

In the olden days of driving cars, I had a continuous gauge of the temperature. It was more obvious if it was acting oddly because I had more information. I could track it day to day. If I went on a long trip I could see whether the behavior of the gauge “made sense.” I might go up a long mountain road on a hot sunny day, and I expect to see the temperature gauge climb. On the other hand, if I went back down that same mountain at night and the temperature gauge climbed, I would know to get it checked. 

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Suppose instead of a gauge, you or I only get is one bit of information: “Temperature sensor says overheated,”  it’s much harder judge the veracity of the source. But, if we cannot even trust the reliability of the sensor, then we don’t even get one bit of information. Before the light comes on, there are four possible states (not equally likely, by the way, but that’s not important for the following argument). 

Engine OK, Sensor OK; 

Engine OK, Sensor ~OK; 

Engine ~OK, Sensor OK; 

Engine ~OK, Sensor ~OK. 

When the red light comes on, you have some information because the state of:

Engine OK, Sensor OK is eliminated. 

But is it? 

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It certainly is — under a certain set of assumptions — but let’s try to tease apart what those assumptions are and see whether they necessarily hold in today’s world, or in tomorrow’s world. 

Let’s imagine for a moment that your automobile is bewitched and inhabited by an evil demon with limited magical powers, mainly to do with the car itself. If you’ve seen the movie Christine you’ll know what I mean. If you haven’t seen it, please buy the book instead. It’s so much better. But let’s get back to our own evil-spirited car. This car, let’s call him “URUMPUT” because it sounds a bit like a car engine and because — you know, just because. Let’s imagine the car has a lot of mileage and is painted a kind of sickly orange color. The tires are bald, and it’s a real gas guzzler. It’s actually more of a jalopy than a car. Your friends would have assumed you could have done much better, but it is apparently what you’re stuck with for now. 

URUMPUT, unbeknownst to you, is actually out to kill you, but his powers are limited. He cannot simply lock the doors and reroute the exhaust till you pass out from the fumes. So, what it does is to over-ride the sensor so that you get out to take a look at your car so you open the hood and you look inside and BLAM! Down comes the hood on your head with enough force to snap your neck. When your neck is snapped, you don’t die instantaneously. You are aware that something is terribly wrong. Your brain sends signals for you to move; to get the damned hood off; but you can’t move. And, worse, you can’t breathe. Soon, but much too late, you realize something has gone terribly wrong.

You. 

Are. 

Dead! 

That blasted URUMPUT got you. Why?  Just because he could. He paid you no more mind than had you been an ant on the road. He gave you misinformation. That is information that you thought you had because you assumed you were dealing with a system that, although imperfect, had some degree of transparency. You certainly did not think you were dealing with an actively evil agent. But you were. And, now you’re dead. (But go ahead and read the rest as though you were still alive.) 

Of course, in real life, there are no bewitched cars. We all know that. 

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Do we? 

Let’s consider how much electronics and “smarts” already exists in cars. The amount will skyrocket with driverless cars. For one thing, the human “occupants” will be able to have much more engaging entertainment. Perhaps more importantly, the “brain” of the car will be able to react to a much wider array of data more quickly than most human drivers could. 

With all the extra sensors, communications, components, functions, protocols, etc. there will be greatly enhanced functionality. 

There will also be all sorts of places where a “bad actor” might intentionally harm the vehicle or even harm the occupants. Your insurance company, for instance, might fake some of the data in the black box of your car to indicate that you drove a lot during nighttime hours. It doesn’t seem to match your recollection, but how would you double check? You grudgingly pay the increased premium. 

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Behind on your loan shark payments? Oops? Your driverless car just steered itself off a cliff and all the occupants were killed. 

Oh, but how, you ask, would loan sharks get hold of the software in your car? 

Then, I have to ask you a question right back. Have you been watching the news the last couple of years? People who owe a great deal of money to the wrong people will do anything to avoid the promised punishments that follow non-payment. 

Our government at this point is definitely not much like old time cars that allowed you to see what was going on and make judgments for yourself. This government just sends out signals that say, “Everything’s Fine!” and “Do as I say!” and “Those people NOT like you? They are the cause of all your troubles.” 

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That is not transparency. 

That is not even informational. 

That is misinformation. 

But it is not misinformation of the sort where a student says: “Akron is the capital of Ohio.” That’s wrong, but it’s not maliciously wrong. 

When people lose a limb as a result of an accident, cancer, or war, they often experience something called the “Phantom Limb Experience.” They have distinct sensations, including pain, “in” the limb that is no longer there. The engine’s not working but the sensor is also bad. 

That’s where we are. 

The engine’s not working. The feedback to us about whether it’s working is also malicious misinformation. 

We have the Phantom Limb Experience of having a government that is working for American interests. 

We need to regrow the missing limb or get a really good prosthetic. 

We need straight information from the government which is supposed to take input from all of us and then make decisions for all of us. It’s never been perfect, but this is the first time it is not even trying or pretending to be fair or even accurate. People in top level positions in our government think that their oath of office is a joke. 

We live in a monster car — and not the fun kind — the Christine kind. 

The engine’s not working. And the sensor light means nothing. If you look under the hood to find out what’s really going on, you’d better have a partner ready to grab the hood and prevent it from being slammed down on your head. Because URUMPUT would do it with as little regard for you as he would have to out and destroy any other whistleblower. 

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The Invisibility Cloak of Habit

Author Page on Amazon

Story about Driverless Cars (from Turing’s Nightmares). 

The Loud Defense of Untenable Positions

07 Saturday Dec 2019

Posted by petersironwood in America, politics, psychology, Uncategorized

≈ 18 Comments

Tags

Democracy, fascism, government, Impeachment, politics, truth

The Paradoxically Fierce Blind Defense of Untenable Positions. 

Quick! How do you know the earth is not flat? 

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If you’re like most people, the question seems absurd. Everyone knows the earth is not flat, you think. Why should I have to prove that? It’s silly. 

You’re so sure that the earth is round that you probably do not have a ready answer. You might know enough about astronomy or general science to put together a fairly convincing case, but unless you’re an elementary school teacher, or have family members who belong to the “Flat Earth Society” you will likely have to construct an answer “on the fly.” 

Although you might be “annoyed” at having to produce a rationale for something that “everyone knows” it is unlikely you will get downright enraged. If someone challenges you, you’ll likely just shake your head and walk away. Or, you might try to convince them that the earth is round. 

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You likely haven’t given much thought to how to “prove” that the earth is round; at least not since you were a kid. But there’s another and more insidious reason why you cannot “rattle off” a defense of the “earth is round” thesis. 

There’s no money to be made. Not only science, but commerce is premised on the fact that the earth is round. Since (nearly) everyone already knows the earth is round, no-one is being paid to make disturbing videos that seem to “prove” the earth is round. No-one has a troll farm somewhere paying people to post things on facebook or twitter to push the position that the earth is round. 

Let’s take another example. Imagine that you’re walking down the street one day and you look up from your iPhone long enough to notice a man who appears to be trying to walk through a brick wall. He bangs into it; backs up a few steps and walks into it again. 

You were just about to beat your personal best in Candy Crush, but you sigh and ask the man, “What are you doing?” 

“What does it look like? I’m walking through this wall.” 

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The scenes from the Harry Potter movies where magical folks get to the Hogwarts Express via walking through the wall to get to platform 9 3/4 flash onto your internal TV. But you realize that is a movie about a magical world. Every instance you can come up with where someone walks through a wall is a cartoon or superhero. Perhaps this is where the guy got the idea. But here he is trying it out in real life. But he does’t just try it out once. Here he goes again. You don’t know how long he’s been doing this, but you’ve seen three trials, all with the same, and quite predictable result. 

You realize that if he keeps walking into the brick wall, he will eventually be injured. Moreover, a person who is so clearly self-destructive might do other, and even worse, self-destructive things. Would it be possible to talk them out of this behavior with logic or facts? That seems doubtful. After all, assuming they didn’t just pop up on the street from a completely different universe where walking through brick walls works, he’ll have already had plenty of opportunities to learn about the world. 

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The more absurd the false beliefs are, the more vigorously people will defend them. You’ve spent no time practicing arguments about why the earth is round or why you can’t walk through brick walls. On the other hand, someone who does believe in these things will have had many occasions when those beliefs were challenged. Nonetheless, they won’t be very successful in convincing others that, say, the earth is flat. But every time they try to make that sale, it will convince the person who constructs and voices such arguments, even more deeply that the earth is flat. So, even though they might tell this story 100 times and every single person remains unconvinced, by thinking that they have to “stand up for themselves” they will try out any sort of non-sense to bolster their position. And, if there were serious money to be made by convincing some people that the earth is flat, you can bet there would be a never-ending series of propaganda offerings to push in that direction. And, while most people will continue to believe the earth is round, occasionally someone will hear enough crap to really begin to wonder. 

Now, let’s go back to our original flat-earther who has just failed to convince one hundred people that the earth is flat — but at the same time, he (let’s say it’s a he named Milhaus) has practiced convincing himself 100 times. And now, a miracle occurs. Milhaus happens to run into Doubting Dolly who has heard or read screes promoting flat earth to the extent that she now experiences a certain amount of doubt. The two of them strike up an excited conversation in which each one reinforces the beliefs of the other. Mihaus is thrilled! Imagine! He’s been scoffed at as ridiculous 100 times. But now, right here, he finds an acolyte — someone who now shares his beliefs. The chances that Doubting Dolly will find such screes depends a lot on whether there is any extrinsic reward for writing and promulgating such screes. Flat Earth conspiracy theories don’t lend themselves to making money off such lies. 

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Other currently popular lies, on the other hand are promoted initially by people with vested narrowly selfish interests. But once enough “Milhaus”-types get converted, these falsehoods, however bizarre, get repeated over and over. For instance, the oil company oligarchs have known for years that their business model is seriously damaging human lives, changing climate, and putting much of life at risk. What do they do? They spend millions creating and promulgating false narratives. 

Ironically, then, people who hold untenable, counter-factual positions often are more practiced at their arguments than people who simply put forth the truth. Moreover, they not only are more practiced, they are also more emotionally involved. The average person who belongs to the “Flat Earth Society” has hugely more of their identity wrapped up in the idea of a flat earth than the average person has their identity wrapped up in the idea of a round earth. Of course, there are no valid arguments for a flat earth, for walking through a brick wall, or for interpreting the Constitution as saying that the President should be treated as a dictator. As a result, proponents of such things tend to scream and pound the table a lot. 

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The screaming and table pounding is not just out of frustration for not having any valid arguments. For people suffering from PTSD, or who have been in abusive relationships, or grew up in an abusive household, yelling and screaming and pounding the table reminds them of terror and a remembrance that the only way to avoid pain is to make daddy happy. Oh, let’s find out what Pappa Putin wants and give it to him! Maybe we’ll get lucky and he won’t end up treating American citizens as badly as he’s treated his own countrymen. Maybe. But don’t count on it. 

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Author Page on Amazon

Metaphors We Live By and Die By

12 Wednesday Dec 2018

Posted by petersironwood in America, family, management, psychology, Uncategorized

≈ 5 Comments

Tags

Democracy, elections, Feedback, government, life, metaphor, politics, programming, thinking

Metaphors We Live By and Die By

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I love metaphors.I always have. I admit it. I think every youngster does, at least until they are exposed to poetry in English class. I was lucky to have an awesome English teacher who deepened rather than destroyed my natural love of metaphors. There are plenty in my own poems.  but in this post, I am not focusing on metaphors for poetry so much as metaphors that we use in our thinking. Metaphors impact the way we approach situations at work and at home. I was influenced to see this by two main sources. First, Lakoff & Johnson’s book, Metaphors we Live By  was first published in 1980. This book greatly influenced, among other things, our IBM Research team’s study of human-computer interaction. At this point in the history of human-computer interaction and user experience, researchers and practitioners began to explore how various metaphors (e.g.,desktop, trash can, windows, drag and drop) could be used to help users understand the capabilities of computers and how to invoke them. (See, e.g., Carroll, J. and Thomas, J.C. (1982). Metaphor and the cognitive representation of computer systems. IEEE Transactions on Man, Systems, and Cybernetics., SMC-12 (2), pp. 107-116). 

Consider the error messages “Illegal Syntax” and “User Error.” They both put the responsibility for an undesirable state of affairs squarely on the shoulders of the user. “Hey you! User! You did something dastardly! You used illegal syntax.”

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Generally, the term “illegal” implies that you did something that was against the law. It usually implies you did something unethical too. Gerry Weinberg, one of the pioneers of UX/HCI (a keynote speaker at the Gaithersburg Conference),  pointed out that the “legal” syntax of languages often has arbitrary restrictions. It might be more accurate to have an error message that says, “Our programmers were unable to take the time to allow dates to be entered in European or Chinese format. Please enter dates as MM/DD/YYYY as in 08/04/1961 for August 4th, 1961.” This longer message tells the user what was “wrong” with their input and how to correct it as well as conveying the very real truth that the limitation is with the software, not with the user. Similarly, what is called “User Error” actually comes up as a message when the user does something that seemed reasonable to the user and would most likely be interpretable by another human being but was not anticipated or could not be dealt with by the programming team. Suppose it said instead, “Software error. We did not anticipate this kind of input so we can’t deal with it.” Or, in many cases, a more honest message might be: “Software error. We knew people would want to do this, but we didn’t have budget to program properly.”  

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 At the same time I was thinking about metaphors and Human Factors in Computing Systems, I was also conducting therapy as a Fellow at the Institute for Rational Living. I was learning and supervising cognitive behavioral therapy under the direction of Albert Ellis. Here I observed how people used metaphors to help make sense of their lives and make decisions about their lives. For example, as pointed out by Lakoff & Johnson, people often viewed romantic love as a sickness! It is also common to view romantic love as a journey over which you have little or no control. It is understandable why it sometimes feels that way, but such a metaphor is not empowering. It does little to lead you to make reasonable decisions about love or about those whom you love. Think instead of love as a collaborative work of art. 

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The “Love is a collaborative work of art” metaphor encourages you to realize that you must collaborate with your partner to make a relationship work over time. You can’t really collaborate very well unless you communicate. It also encourages you to realize that work is involved. It encourages you to realize that it is a creative endeavor. While you can certainly learn from the successes and mistakes of others, in the end, your relationship is unique. It will take creativity to make your relationship work. It puts the responsibility for the relationship on you and your partner, not on forces beyond your control. 

It isn’t only love about which people often use inappropriate metaphors. For example, when it comes to overcoming addiction, overeating, under-exercising, people often use sin as their over-arching metaphor. “I was bad last night. I had two pieces of pumpkin pie.” “I was horrible all week. I had those evil donuts every morning.” The metaphor that “eating is evil” is inaccurate. After all, you have to eat to live. Furthermore, that metaphor doesn’t lead to any solutions except to try harder to be “good.” Worse than that, if often subverts a person’s efforts. “I didn’t want to have any ice cream but I did. Oh, well, the night is blown. I may as well eat the whole quart.” (Now that I’ve sinned, I may as well enjoy it). Weight is best thought of in purely physical terms. If you ingest more calories than you burn you will gain weight. If you burn more calories than you consume, you will lose weight. That’s it! That’s all there is. Making it about good and evil does not help and, in my experience, is completely counter-productive. 

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Speaking of counter-productive metaphors, I have been annoyed and concerned for decades that the media have largely (though not wholly) reported on political matters as they report on sporting events. During election season, you will hear relatively little about the candidates, their positions, their backgrounds or their ethics. You will hear a lot about strategy and where they stand in the polls. Often you will literally hear nothing more than a sound bite per day about major candidates. Then, pundits will unendingly discuss and debate how this or that sound bite will work or not work with various voter groups. No matter how outrageous, unethical, or disgusting a candidate’s behavior is, the media will spend most of their coverage on how it will affect the “score.”

Metaphors have consequences. 

We now find ourselves in an extremely weird position, at least in America. One candidate has “won” the “World Series” of elections (American Presidency). Many of the people who voted for him think of themselves as his “fans” and “supporters.” They believe their guy “won” so they want to continue to support “their team.” After all, imagine that you are a Yankees fan and the Yankees won the World Series. You get to have bragging rights until the next World Series. If one of the Yankees turns out to be a tax evader, you’re still going to be a Yankees fan. If one of the Yankee pitchers turns out to have cheated during the games, say, by putting illegal substances on the baseball, you’ll still be a Yankees fan. Another Yankee might be a wife beater. But, hey, they won the World Series! So you’re still a loyal Yankees fan. 

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Here’s the thing. It doesn’t make a whole lot of real difference in your life who won the World Series. It doesn’t matter materially to your kids. It doesn’t matter materially to your grandkids. Don’t get me wrong. It will make some difference in how you feel. You and your whole family might be happy they won. But it won’t make the air you breathe cleaner or dirtier. It won’t make the water you and your family drink pure or contaminated with carcinogenic toxins. It won’t make or break the economy. Having the Yankees or Boston Red Sox win the World Series will have zero impact on global climate change. Even if Chicago wins the World Series, it won’t start an atomic war. If the Phillies win, it won’t mean you will lose your health care. Stay loyal to those Yankees! Or to the Green Bay Packers. Or to Manchester United. Or to the India National Cricket Team. Or whoever your favorite team is. Why not? 

Politics though, regardless of how it is reported by the news media, is vastly and vitally different from a sporting event!  Who is in office can have a huge influence on what happens in the lives of people. In the case of an American President, who is in office can have a huge influence on the lives of people around the globe, not only today and tomorrow, but also for decades to come. 

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Collectively, those Americans who voted (about 137.5 million) in the last Presidential election hired someone for a job. (Actually, nearly 63 million voted to hire him while nearly 66 million voted to hire Hilary Clinton). POTUS is an important job and how that person does that job impacts your life in a very real way. It impacts the lives of your friends and your family. It impacts the lives of people around the world. Every action that person takes, every speech they give, every statement they tweet has an impact. You or I might send out a nasty tweet about people. But our nasty tweets are very unlikely to cause someone to construct and send pipe bombs to the people we tweeted about. We have hired someone to do a very important job. It isn’t a sporting event.

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Imagine instead of rooting for your favorite sports team that you hired a guy to take care of your kids. To you, that is certainly an important job. After you hire him, you discover that the person you hired lied to get the job. He lies to you every single day. He steals from you! Not only that. Every day, he trashes your house a little more. He has parties at your house and the people he invites include known criminals. Worst of all, this guy you hired is a child molester! That’s obviously a nightmare scenario. What makes it worse is that many people knew that the person you hired was a crook and a child molester. 

What do you do when there is a mountain of evidence that he is lying to you; stealing from you; trashing your house; consorting with known criminals; and is a child molester? 

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Do you keep him on to watch your kids anyway out of a sense of loyalty? 

Do you feel so guilty about hiring him that you insist to all your friends and relatives that this guy is doing a great job? (Because, after all, that’s what he keeps saying). 

Do you keep him on until he is convicted in a court of law? 

Of course you don’t! You fire him immediately. 

You have the power to choose the metaphors you use. You don’t have to stick with a metaphor just because it was the first one to occur to you. 

Metaphors have consequences. Whether in your personal life, work life, or political life, choose your metaphors with care. Don’t latch on to one simply because it’s the one the mainstream media discovered rakes in the most ad revenue.

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