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Tools of Thought: Symmetry

07 Wednesday Jan 2026

Posted by petersironwood in management, psychology, Uncategorized

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beauty, Business, Design, HCI, human factors, Human-Computer Interaction, poetry, politics, problem_solving, symmetry, truth, UX, Web design, writing

Symmetry

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(Original, free-hand drawing by Zoe Colier).

There are many varieties of symmetry. Symmetry exists rampantly in nature and symmetry is also incorporated into many human designs. In this short essay, I want to remind people of several varieties of symmetry and then show how symmetry may also be used as a tool of thought to help solve problems by simplifying the space of possibilities that must be considered. 

Symmetry is a concept with far broader application than cutting out paper snowflakes or choosing a nice looking Christmas Tree, Menorah or other Holiday decoration. It is fundamental in logic, mathematics, physics, chemistry, biology, and even in social science.

Symmetry exists at many different scales as well. Planets are generally roughly spherical and their orbits are roughly circular. 

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The human body, along with most other animals, exhibits rough bilateral symmetry in external appearance. If you examine your own fingerprints or the pattern of your moles, for instance, you will see that one side of your body looks slightly different from a mirror image. If, like me, you are a righty who play tennis, you will find the forearm muscles on your right arm are slightly larger than those on the left. What is remarkable to me is not that there are slight variations between left and right but just how slight those variations are. And, we are not alone. Fish, insects, flatworms, roundworms, snakes, turtles, lizards, horses, dogs, cats, apes, and humans are all roughly bilaterally symmetrical in appearance. I say “in appearance” because our internal arrangement of organs is not at all symmetrical.  

External Appearance and Internal Organs

In general, it seems to me that most animals possess more complete or “perfect” bilateral symmetry than do most plants. I suspect that this is because animals generally move through a physical environment. Since we can move around, the environmental forces are generally symmetrical and so our ability to react to those environmental forces is also symmetrical. A tree, on the other hand, may have a genetic “blueprint” to be bilaterally or (more likely) radially symmetrical, but it may be subject to strong asymmetrical forces such as wind, a water source, or sunlight versus shade. 

Our designed objects are also most often (at least) bilaterally symmetrical, and particularly for those objects which must interact and move through the physical world. Cars, boats, motorcycles, busses, trains, trucks, bikes, skis, surfboards, roller skates, ice skates, snowshoes and tennis shoes all tend to be bilaterally symmetrical. On the inside, however, again just like us, there are often some irregularities. The arrangement of controls of the car, for instance, are asymmetrical. (Each control in itself often does show symmetry. In some cases, this makes it easier to use, especially without looking. I suspect that the symmetry may often be for aesthetic reasons, for ease of manufacturing, for ease of maintenance or replacement or some combination.) The asymmetry of arrangement “works” because the arrangement of displays and controls does not interact with the natural world the way that the car body and wheels do. The controls are designed to interact with a human being. There are also rough conventions for where controls are laid out, how they operate, and what each type looks like. Asymmetry of arrangement is also evident under the hood. However, some of the components such as the engine, the battery, the radiator have symmetry within them. The radiator, which arguably has the most interaction with the outside world, is symmetrically placed though its plumbing is not. 

automobile car customized drive

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In the design of User Interaction and Experience, an argument can be made for certain kinds of symmetry. For example, in the Mac editor Pages, which I am using to write this, if the B for bold button background turns blue when bolding is turned on, I expect the background will turn back the way it was (white) when bolding is turned back off. I also expect that italics and underlining will behave the same way, especially because all three are in the same toolbar. 

Where possible, it also generally makes sense, I believe, to design so that the functionality of a system is symmetrical. This isn’t always possible. Some actions are necessarily irreversible. If you don’t believe me, ask anyone who has toddlers or who has pets. In the real world, if you shoot someone dead, you cannot “unshoot” them. Unlike a computer system who asks, “Do you really want to delete all your files?” before doing so, guns do not ask that. If you are designing what can be done with a toy robot however, if you can make it go forward, you want to make it so it can go back as well. If it can turn right 90 degrees, you would like to enable it to turn left 90 degrees. Saying, “Oh, yes, but don’t you see, you can, in effect, make it turn left 90 degrees by making it turn right 90 degrees three times?!” does not cut it, IMHO. 

Typically, you not only want the functionality to be symmetrical, you also want the control functions and appearances to mirror the symmetry of the functionality. For example, if you can issue the command: “MOVE ROBOT FORWARD THREE PACES” you want the symmetrical function to be evoked this way: “MOVE ROBOT BACKWARD THREE PACES” and not, “THREE PACES BACKWARD FOR ROBOT MOVE.” If you decide to give auditory feedback for the first command that says, “ROBOT MOVING FORWARD THREE PACES” you do not want the reverse command to provide feedback that says, “ROBOT THREE PACES BACKWARD MOVING.” (Oh, by the way, if you cannot provide symmetrical functionality, please do not pretend to do so with a facade of symmetrical looking commands that actually behave asymmetrically!)

action android device electronics

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A lack of symmetry (or consistency) in the functionality, command structure, or visual appearance often arises because of a lack of communication within the development team. If different functions of the robot are to be implemented by different people, then it’s important that those various people use an agreed upon style guide or Pattern Language or that they  communicate frequently. Of course, this is not the only cause of asymmetry. Even if your team communicates really well, they can’t design an effective gun with an “unkill” function. 

There are, of course, various types of symmetry. Bilateral (mirror) symmetry is what the external appearance of our bodies has. There is also translational symmetry, where the same shape is repeated along a line. The string ABCCBA shows bilateral symmetry while ABCABC exhibits translational symmetry. Most human factors people now agree that hot water faucets (usually on the left) and cold water faucets (usually on the right) should both be turned off by turning to the right and turned on by turning to the left (translational symmetry) as opposed to having the faucet on the right turn off to the right and the left faucet turn off to the left. But you will definitely experience both types. 

In both music and poetry, at least in the culture I am most familiar with, translational symmetry is more common than mirror symmetry. It does sometimes happen that musical composers experiment with playing a tune backwards or even with the staff turned upside down. But this is far less common than repeating a theme or melody. Similarly, a rhyme scheme like ABCABC is much more common than is ABCCBA. {In this notation, ABCABC means that the first line rhymes with the fourth line, the second line rhymes with the fifth line and the third line rhymes with the sixth line.} 

black and brown millipede on a green and brown branch

Photo by Pixabay on Pexels.com

In biology, we also find translational symmetry or something close to it. The segments of a tape worm, the segments of the body of a millipede or centipede, the small legs of a lobster, and even our own vertebrae and ribs show translational symmetry. In social structures as well, we find both mirror symmetry and translational symmetry. For instance, the Golden Rule says to do unto others as you would have them do unto you. In addition, as it happens, if we are nicer to other people, then, generally speaking, they are also nicer to us. This is not always true, however. Some people simply take advantage and view all of life as a zero sum game. Whatever you gain, they lose and vice versa. This is a very limited, inaccurate, and self-defeating attitude in most social situations. Most social situations, are, of course, much more complicated. Generally speaking, there are a great many situations that both you and your “opponent” or even your “enemy” would agree are good and a great many others that both of you would agree are bad. If you are playing tennis or golf outdoors, for instance, you may be fiercely competitive but both of you would probably find a game that brings out the best play is better for both of you. Both of you would probably also agree that being rained out is a bad outcome.  

men in black and red cade hats and military uniform

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In the military and in many industrial settings, there is a great deal of translational symmetry. The “ideal” set-up is to have many groups at each of many levels and each group is meant to be as similar as possible to all the other groups at that level. The marching that military groups learn is both symbolic of this translational symmetry and practice in behaving as a unit composed of identical parts. Whether or not this is the best way to run a military is debatable. To me, it’s undeniable that this management style has been imported into a huge number of organizations where it is definitely not the best way to organize. 

The last thing to note is that symmetry also pops up in design. There is often a whole series of information exchanges from people who have quite different areas of expertise. These exchanges can result in mutual learning, solutions that work, and often patents, and occasionally, some really cool, transcendent, game-changing designs. In my experience, it is much better to have a design process based on symmetrical relationships founded in mutual respect than to have a design process based on having someone in a hierarchical power relationship make decisions that are to be implemented by an identical set of “underlings.”  

macro photography of snowflake

Photo by Egor Kamelev on Pexels.com

The Takeaway

Symmetry is everywhere. There are many forms. If you start looking for symmetry, you will find examples in nature, in mathematics, poetry, art, music, machine design, the military and even in design problems and design processes. Thinking quite consciously about the types of symmetry that exist in a problem space and what could or should exist in that problem space, can lead to novel solutions.

 

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Author Page on Amazon. 

The Walkabout Diaries

Local Symmetries

Alternating Repetition

The First Ring of Empathy

Donnie Takes a Blue Ribbon for Spelling

Travels with Sadie

It was in his Nature

A Cat’s a cat

A Suddenly Springing Something

Hai-Cat-Ku

Hai-Ku-Dog-Ku

The Dance of Billions

Roar, Ocean, Roar

 

Resonance

06 Tuesday Jan 2026

Posted by petersironwood in America, management, psychology, Uncategorized

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creativity, Design, echoes, Feedback, golf, harmonics, learning, life, politics, programming, resonance, sports, testing, thinking, timing, USA

Resonance

If you have ever pushed your kids on a swing, you know that timing is important. If you add the power of your next push just as the child reaches the apex and begins to fall back, you will swing your child higher and higher with little effort. On the other hand, if you add the power of your next swing at the bottom of the arc just as the swing is moving toward you at maximum speed, you will nearly stop the swing and likely injure yourself and/or your kid. Please don’t try it.

boy wearing blue shirt sitting on swing

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In sports as well, the timing of when you add your effort is critical. In golf, for instance, many beginners think a lot about their hands, probably because we use our hands for many daily tasks such as texting, flipping burgers, playing video games, etc. While the hands are certainly important in the golf swing, they are the last thing to bring to bear on the golf swing, not the first. If you add your hands and wrists at the last moments right before you hit the ball, you will  be accelerating the club face as you hit the golf ball. You will have greater velocity and also more stability and hence more accuracy for the shot. 

woman playing golf

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The golf swing is a complex athletic move that I cannot describe in detail. Here’s what is important in this context. Some parts of the golf swing (notice the word: swing) are much like a pendulum. The longer parts of the body (e.g., the arms) take longer to swing on their own. The shorter parts of the body take a shorter time to swing on their own (e.g., the hands). In addition, the shortest pendulum (the hands) is at the end of the longer arm swing. This means that for the arm swing and the hand/wrist moves to multiply effectively, you must engage the hands and wrists toward the bottom of the arm swing when the arms are already moving at top speed. 

What is True in Mechanics and Sports is also True in Social Engineering.  

If you work in a highly competitive, even cut-throat sales environment, in which there is a long tradition of stealing commissions, grabbing each other’s customers, etc., having the sales manager say something like, “You know what? Let’s cooperate! Put the customer’s interests first, not your own commission” is pretty much useless. A manager’s exhortation to cooperate is a short term high frequency “push” but it will be just as ineffective as trying to start your golf swing with your hands, or trying to push a swing with all your might when your kid is swinging toward you at top speed. If the cultural milieu is cut-throat, the manager’s statement will not be sufficient to change that culture. What the sales people will do is make sure that they have a semi-plausible story ready about how stealing someone else’s commission was really best for the customer. 

group of people raising right hand

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On the other hand, imagine instead that sales people have shared commissions for years and that the company takes many steps to build social capital and cooperation among everyone on the sales force. Now, the manager may publicly praise an actual instance of cooperation. It doesn’t have to be heavy-handed or over the top. It is a gentle push that adds energy to what people are already doing. This is akin to adding the hands to a good golf swing or adding your swing push just as your kid begins to descend. 

Don’t get me wrong. If your house is on fire, you should leave. Grab your kids and pets but don’t bother with last weeks losing lottery tickets. 

But — you also need to understand why your house caught fire – perhaps faulty wiring – and why the fire was not immediately doused – e.g., your fire extinguishers are out of date. If you don’t fix underlying problems, your next house is likely to catch fire as well. 

If your culture is so materialistic and superficial that a blow-hard sleaze bag who seems to have great material wealth is celebrated no matter how he or she came by that wealth and fame, you may have to deal with the short term problem first, but unless you also deal with the underlying cultural, social, and economic problems, you’ll likely find yourself in precisely the same situation again. The same or other foreign enemies will attempt to exploit those same weaknesses again by finding a different celebrity with deep underlying character defects. Those enemies will push particularly hard during a crisis or an election and they will push particularly hard in the errant directions that society is already trending toward. 

The String’s the Thing Wherein We’ll Capture the Conscience of a King

Next time you have access to a piano, try the following experiment. Gently push down the C, E, and G keys above middle C. Keep them pressed down with your right hand and then strike middle C sharply with your left hand and let it go. What you will hear is that the strings of C major (C, E, G) will vibrate for quite a time after you release the middle C key. If instead, you gently push and hold down the D, F, and A keys above middle C, you will hear very little sound coming from them. Why? Because the harmonic resonance of  middle C is greater with the C, E, and G than it is the D, F and A keys. Similarly, some people will tend to “resonate” with certain messages more than others will. 

close up photo of person playing piano

Photo by Juan Pablo Arenas on Pexels.com

This is why, for example, Russian fake news that was meant to suppress the black vote carried false stories to indicate Democratic candidates didn’t care about the “Black Lives Matter” movement, while false stories about how Democratic candidates don’t care about gay rights were targeted toward the LGBTQ community. Of course, even putting Russian election interference aside, candidates typically target their messages to those that will “resonate” with particular voters. For instance, a candidate who believes in an isolationist foreign policy, forgiving student loans, low estate taxes, and better benefits for veterans might focus a speech to a group of veterans on their desire to see better benefits for veterans.  The same politician, when speaking to college students, will tend to focus on forgiving student loans. That has been “business as usual” for my entire adult life (and probably since the beginning of politics). What was really new to me in 2108 was this: an entire raft of Republican candidates promoted the idea that they were concerned about making sure that insurance companies covered pre-existing conditions. In fact, they had always voted against it and were suing to make this provision of Obamacare illegal. 

Prior to the existence of lying news networks and fake web sites who would echo such lies, politicians of either party would be reluctant to employ blatant lying about their positions because, even putting ethics aside, they would be easily discovered. However, if some of their constituents only believe fake news networks, then such politicians feel that they can lie with impunity The news presented on such networks resonates with what the lying politicians say and resonates with what those viewers want to hear and believe about the people toward whom they are already favorably disposed.

person woman music musician

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Resonance and the Overly Long Time                                                     Lag.

While managing a research project on the psychology of aging at Harvard Med School, I lived in a suburb called Woburn. This rented house had a hot water heating system, and at some point, during a particularly bitter cold New England winter, the furnace stopped working. I could have called in a professional, but instead, I tried to fix it myself. As a part of this system, there was a small gauge that looked a lot like the gauges in a level, but this one was upright and generally half filled with water. I noticed that now, instead of being half filled with water, it was only about 1/10 filled with water. I didn’t exactly understand why this could be problematic but the instructions said it should be half filled with water and there was a valve to let more water in. So, slowly and cautiously, I opened the valve. Nothing happened. I opened it a bit more. Nothing happened. I opened it a bit more. Nothing. I was about to give up and call a repair person. All at once, the little vial began to fill. Yay, me! I turned the valve off because the instructions also said the gauge should not be overfilled. But it kept filling. And filling. Damn! I made sure the valve was closed tightly. It kept filling anyway! Double damn! The gauge exploded! I had been the victim of — well hubris, of course, because I thought I could figure it out — but also a victim of delayed feedback. When feedback is delayed, all sorts of havoc can ensue. 

photography of green and red fire works display

Photo by Anna-Louise on Pexels.com

You may have experienced a similar time lag issue with hotel showers. You turn up the hot water and the shower water stays cold. You turn it up more. It stays cold. You turn it up more and it still stays cold. And then…all at once you’re being boiled to death in your own shower and you begin wondering who will find the naked body. 

Back in the early days of using LOTUS NOTES, there was a button on my screen that said, “REPLICATE.” And if I clicked on that button, a replication process would start. (Basically, it was downloading my email from the server to my ThinkPad). But sometimes, the mouse click did not register. This might not be a giant issue. In other cases, I would simply click again and this worked for most applications. But in this case, NOTES put up another button, in the same exact spot as the REPLICATE button, that said, “STOP REPLICATION.” The State of the Replication Process, however, was not accurately reflected by the State of the Button on the screen! This was endlessly annoying and could easily have been avoided. There was plenty of screen real estate to put a “REPLICATE” button along side the “STOP REPLICATION” button. Once connection speeds were faster and the computational facilities themselves were faster, this UX issue ceased to be an issue because there was no noticeable time lag between the state of the process and the state of the button. 

man holding remote control

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However, I still run into similar issues with Cable TV remotes. Do you? The time lags associated with clicking something on the remote and something happening on the screen is so long, that you begin to wonder whether the battery has gone dead or whether it is aimed wrong or whether the button was not fully depressed. Indeed, I sometimes wonder whether the entire system is truly electronic. I have begun to believe that the button press actually sends an ultrasonic dog whistle to a pack of hungry weasels who hear the whistle. To them, it’s a signal that they are about to be fed. They begin scampering in unseen cages toward their food dishes. The scampering of their feet is picked up by sensors under the floors of the cages. These sensors cause dials to change in a control room staffed by retired school janitors who push a series of buttons that change the channel or the input designation or turn on captioning, but only after they finish the New York Times crossword puzzle they are working on. Then, and only then, does the desired action take place. But if and only if you’ve been patient enough not to hit the button a second time. 

adult audio concert control panel

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Of course, if you are the user in this scenario, there is a fix. Push the button once and only once. Now, go outside and run around the neighborhood for fifteen minutes before interacting a second time with the remote. Sure, it takes a long time to get to your program but you’ll be in much better shape after just a few months of this regimen. 

On the other hand, if you are the designer of such systems, you might consider that it would be less expensive in the long run to replace the ultrasonic dog whistles, the weasels and the retired janitors with an actual system of electronics which, after all, is supposed to run at nearly the speed of light.

landscape photography of field with wind mill with rainbow

Photo by Paweł Fijałkowski on Pexels.com

The Takeaway

In comedy, timing, as in life, and UX design, and pushing your kid on the swing, and your golf swing, and social interventions, and election interference, and human short term memory limitations, is everything. 

 

 

 

 

 

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Author Page on Amazon. 

The Update Problem

What About the Butter Dish?

Wednesday

The Stopping Rule

That Long Walk Home

The Truth Train

Dream Planet

Siren Song

The Ailing King of Agitate

Somewhere a bird cries

How the nightingale learned to sing

After All

The Walkabout Diaries: Sunsets

The First Ring of Empathy

Fifteen Properties

Travels with Sadie Teamwork

Donnie Gets a Hamster

Non-Linearity

04 Sunday Jan 2026

Posted by petersironwood in America, management, psychology, Uncategorized

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AI, environment, equilibrium, feedback loops, life, ping pong, politics, research, science, sports, story, systems thinking, table tennis, testing, truth, writing

Non-linearity

A Chessboard Full of Rice

According to myth, the Emperor’s wise adviser once did him a great favor. So grateful was the Emperor that he begged his wise advisor to take any gift she might like from the vast treasures of gold or jewels, any lands or gardens, any of the Emperor’s many male children to be her companion. However, the advisor answered as follows: “Thank you for your generosity, oh mighty Emperor. I have no need of great material wealth. My needs and wants are simple. I do get hungry and thirsty, of course, as do we all, and sometimes my household runs short of rice. You see this fine chessboard?”

battle black blur board game

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“Oh, yes, my wise counselor, it is indeed finely made of gold and silver and I would gladly give you twenty such!” 

“Thank you again for your generosity, but I only wish for a some grains of rice. Give me one grain on this space and tomorrow, two grains on this space and the next day, four grains on this space. Each day for 64 days, double the number of grains of rice you gave me the day before. At the end of the 64 days, I will ask for no more.” 

The Emperor looked puzzled. “Surely, you must have something more valuable than rice! Name it!” 

“No, Sire, that is all I desire. Just the doubled rice will do quite nicely.” 

“Well, it shall be so!” And thus the Emperor told his staff that they were to provide a grain of rice for the first day, two grains of rice for the next day and to double the amount each day until all 64 days had passed. At first, it seemed such a pathetic gift for such a great favor. 

Even after 8 days, the wise counselor only received 128 grains of rice – not even a bowlful. 

Readers familiar with exponential growth realize that on the 64th day, the Emperor has promised to deliver 2**63 grains of rice. This is not only more rice than the Emperor had at his disposal. It is more grains of rice than exist in all the kingdoms of earth. To be exact, the last payment is meant to be 9,223,372,036,854,775,808 grains of rice while the total is one less than 2**64. To put the matter scientifically — it’s a lot of rice! Much more than exists in the world. 

How would you like the story to end? A wise Emperor, to my mind, would thank the counselor after a couple weeks and say, “I see, oh wise Counselor, that you used my gift to give me another gift to enhance my wisdom. For I now understand that what seemed at first an easy thing to do is actually quite hard. Doubling soon undoes even the richest king. I will keep this in mind when I think about interest rates and population growth.” 

A crummy Emperor, on the other hand, might say, “I offer you a gift and you see fit to embarrass me by making me agree to an impossible task? Boil her in oil!”

The Lily Pad Pond Puzzle. 

Beside my house is a pond. In this pond, a lily pad began to grow. Every day, it doubled in size. On day 20, it completely covered the surface of the pond. The surface of the pond is 400 square feet. How many days did it take to cover half of the pond? 

red and green lily pads focus photography

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At first glance, you might think this problem is insoluble because you don’t know how big the lily pad was initially. In fact, you don’t even need to know how large the pond is. It will cover half the pond on day 19.  

The Ping Pong Table Ping Pong Player Population

When I began at IBM Research in 1973, I soon discovered that a fair number of researchers were avid table tennis players. At lunch time, somewhere between six and twenty researchers would show up to play. There were two tables and some small amount of room for spectators to stand on the edges of the two ping-pong rooms and watch. Our rule was that if a person won, they would stay at the table and a new challenger would play. However, if you won three times in a row, you had to sit down regardless. I didn’t go over every lunch time, but I went over quite a few times over the course of my first ten years there and there was invariably someone to play with. Sometimes, I had a longer wait time than others, but it was never too long a wait. 

Then, because management wanted to use one of the two ping-pong rooms for other purposes, they repurposed one of the rooms. Now, there was only one ping pong table. In the two ping-pong table case, remember, I never had to wait too long nor did I ever go there and have no-one to play. As I said, the number of players varied between somewhere around six to twenty. What is your prediction about how many players showed up when there was only one ping pong table? 

Here’s what happened. The first day after this change happened, I went over and about fifteen people showed up. I, like everyone else, waited a long time for a game. Our “official” lunch hour was actually 42 minutes and the building was a five minute walk away. So, if you had to wait a half hour for your chance to play, it really wasn’t that much fun. In addition, there were some more subtle effects. All the players were good, but there some substantial differences in skill level. People tried to arrange it so that they played someone at about the same level. WIth only one table, this was trickier. In addition, when a relatively large number of people showed up, it was too crowded for everyone to see the match without interfering with play. It happened that I was too busy to go for a few days. The next time I showed up, no-one was there. Some of us talked about trying to “organize” the ping pong to insure that enough people showed up but everyone was busy and no-one wanted to take this on. Scheduling researchers is harder than you might think. It was hard for people to make a commitment to show up at noon because a meeting might run over, their manager might give them extra work, etc. The number of people showing up swung wildly for about two weeks and then stabilized. 

At zero. 

What had been a vibrant community with two ping pong tables did not stay the same size, or shrink to half when we were limited to one table. It went to zero. 

Warring Positive Feedback Loops. 

We’ve already talked about “positive feedback loops” which are also known as “vicious circles.” Sometimes, there are actually (at least) two positive feedback loops hiding beneath what appears to be a stable system. In the Case of the Missing Ping Pong Table described above, one positive feedback loop was simply that when you went there and had a good time through some combination of watching good matches or playing yourself, you were more likely to go there again. There was also a positive feedback loop that was more of a social nature. The more people who were there, the more likely it was you would find a good or interesting match. It was also more likely to be able to find someone you wanted to have a conversation with although the venue prevented this from being a big part of the adventure. Another way that having more people there increased the chances that more people would be there the next day was that it was kind of exciting to have a larger audience watching, cheering, throwing the ball back when the ball crept under the radiator after pin-balling around for awhile after a decent slam. 

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At the same time, there were other feedback loops, sometimes of the same factors but in a different range. For instance, beyond the point of having the periphery of the playing field covered one or two deep, additional spectators added only a little excitement and they were more likely to infringe on the needed space around the table. In addition, while the first ring of spectators felt very much a part of the action, the experience for the second ring of spectators was far less engaging. While I mentioned above that more players meant a better change of finding a good match, it also meant that one had to wait longer between matches. The worst case scenario, of course, is that you are the only one who shows up. 

Behind Every Abstraction are a Host of Personal Stories. 

Yes, you can practice against the wall, and I did this a few times, but it is significantly less fun than a real match. I love to serve, for instance. I have a raft of difficult serves. Just to give you one example, with most set-ups, I can hit the right side of the ball so thinly that I put enough side-spin for the ball to appear as though it isn’t even going to hit the table on the second side, but it does; it curves radically back around to the left. Sometimes people are so surprised that they miss it entirely. Even if they get there, the sidespin often makes them hit it off the table or the curve causes them to mis-hit the ball on their thumb or finger. I can also add a fair amount of top-spin or under-spin as well. Anyway, I didn’t get to do any of that just hitting the ball against the wall. The wall was not perfectly smooth either. So I might hit three of four shots and then the ball would hit a little imperfection in the plaster and careen off to scribble scrabble along the floor and then crawl under the radiator. It’s the kind of annoyance that everyone has experienced. And if someone else is there, you can kind of glance at your friend who nods nearly imperceptibly as you get down on your hands and knees and stretch your fingers into the territory of God-knows what spiders or broken glass and feel around through the grit and dust until you retrieved the ball. And that little glance and that little nod actually make quite a difference. If you’re on your own, it’s not any fun at all. It’s just an annoyance. The only reason I even bother to hit against the wall is to learn to keep focus for extended periods of time. For this, it is good practice and a good challenge. But, if I’m interrupting this to go fish my hand into a pile of dust every couple minutes, it isn’t so likely I’ll come back. 

close up portrait of owl against sky

Photo by Pixabay on Pexels.com

These various factors were all in a dynamic balance so long as there were two tables. When the tables went from two to one, however, what had been a stable equilibrium became a very unstable one. Eventually, of course, it did find a new equilibrium point and that was zero. To crawl out of that, one person might show up. But most of the time, they were the only one. So, they would be less likely to come again. Even if two showed up, since no-one could play every day, you might still find yourself wondering whether someone would be there the next time. 

bandwidth close up computer connection

Photo by panumas nikhomkhai on Pexels.com

You might have read this whole story and wondered why the hell this building full of Ph.D.’s couldn’t get their act together and arrange some matches. It’s an interesting question and here is my personal opinion. When it came to these brilliant scientists and engineers, they came from every part of the globe and they came in all shapes and sizes. Some were vastly overweight and others were ultra marathoners. But the ones who liked to play table tennis were, by and large, athletic and “hyper” – an impatient lot. What all of us really loved was working to find out the truth. And, these truths that we sought were ones the company that we worked for wanted us to seek. True enough, but by the same token, that meant the truth found and utilized would make people’s lives better in some way in the not too distant future. But working in a corporation also meant doing a bunch of administrivia. So, the ping pong set of people, in particular, wanted to get up from their intense sedentary mental and administrative work and play hard at something completely physical and different. The last thing any of us wanted to do was add more administriva to our lives. 

The Takeaway

 It’s easy and common to assume implicitly that the systems you deal with are linear.

They often aren’t. 

Things can go out of control extremely quickly (into a dominant positive feedback loop) once the dynamic equilibrium is disturbed. 

Would the invention of the iPhone have kept the ping pong community going? 

Another takeaway: there are two quite distinct ways of analyzing that are going on in the essay above: a fairly abstract one (even if it uses concrete examples like rice and lily pads) and a very concrete and experiential one. In my experience, both of these modes are useful and valid and if taken together give a fuller picture of what’s going on. My experience in this was mainly in human computer interaction but I think it is equally true for many in law, medicine, management and many other fields. What’s your experience? 

———————————

Author’s Page on Amazon.  

The Update Problem

What About the Butter Dish?

A Little is Not a Lot

The Jewels of November

The Stopping Rule

Wednesday

We Won the War! We Won the War!

Roar, Ocean, Roar

Destroying Government Efficiency

E-Fishiness Comes to Mass General Hospital

Small Things

Happy New Year, 2026; Reviewing 2025

01 Thursday Jan 2026

Posted by petersironwood in America, pets, poetry, politics, psychology, satire, Uncategorized, user experience

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AI, Democracy, essays, fiction, life, poem, poetry, politics, Review, thinking, USA, writing

Here’s a hint for having a happy 2026–or, at least one happier than it would otherwise be.

Your happiness actually depends more on how much you love than on how much you are loved. That turns out to be a wonderful thing because you have much more control over how much you love than you do over how much you are loved by others. You need not limit your love to your immediate family. You can love all the fish in the sea; every bird in a tree; every living thing on earth–all of which are in our extended family.

I thought it might be useful for reviewing 2025 for readers to have an index in one place. For instance, something happens or you read something on-line and you think, “Oh, I read something relevant to this on the Peter S. Ironwood blog. Now, what was it called?” Well, this should help.

January 1, 2025 began with a blog post about one of our Golden Doodles named Sadie. I take her for a walk every morning and sometimes write about it. Here are some posts about Sadie.

Travels with Sadie 5: 2025 is here

Travels with Sadie 6: Find Waldo

Travels with Sadie 7: Tolerance

Travels with Sadie 8 – Singing of the Rain

Travels with Sadie 9: Joint Problem Solving

Travels with Sadie 10: The Best Laid Plans

Travels with Sadie 11: Teamwork

Travels with Sadie 12: Taking Turns

During 2025, I found myself writing a number of poems. Many, but not all, were in response to the destruction of America that’s being directed by Putin.

Metastasized

Exauguration Day

The Ides of February

Destroying Our Government’s Effectiveness

The Unread Red

Silent Screams of Dead Men’s Dreams

We Won the War! We Won the War!

Namble Mamble Jamble

Co-Travelers

Autocrat: Putin’s Evil Traitor

Just Desserts?

The Last Gleam of Twilight

Oh, Frabjous Day!

The “Not-See” Party

A Cancerous Weed

An Open Sore from Hell

Baddies often have Bad Daddies

Aside from poetry, I also wrote a number of satirical pieces.

FaceGook explores how the value of social media is mainly created by the participants. Of course, the participants don’t get paid. The companies that own the media do.

Tomorrow’s Dinner is a satire on how the media normalize what is not at all normal.

A Day at the HR Department satirizes the utter incompetence of the Misadministration

Putin’s Favorite DOGE is a satire about DOGE

Interview with Putrid’s DOG-E

E-Fishiness Comes to Mass General Hospital

But Mommy! I had a Reason! satirizes the absurdity of the excuses


Here are links to a number of essays about contemporary issues

Ohms Come in Many Flavors

Running with the Bulls in a China Shop

Increased E-Fishiness in Government

Destroying Natural Intelligence

The Irony Age

Frank Friend or Fawning Foe?

May You Live in Interesting Times

Waves or Particles?

President Mush? Just Flush

The Agony of the Feet

Plastics!

Cooperation is More Common than Disruption

Wordless Perfection


On the lighter side, I’ve been translating sections of “The Ninja Cat Manual” into English

The Ninja Cat Manual

The Ninja Cat Manual 2

The Ninja Cat Manual 3

The Ninja Car Manual 4

From September 20th to September 30th, I began revising & reposting earlier posts about User Experience. Here’s a link to the first:
Customer Experience does not equal Website Design

Turing’s Nightmares is a book of 23 Sci-Fi short stories that examine the future and the ethics of Artificial Intelligence. It’s available on Amazon, but you can also read the chapters in October, 2025 blog posts and commentary on the chapters in November blog posts.

November 28th, I began recounting a series of experiences illustrating the importance of problem formulation.

Problem Formulation Who Knows What?

Starting December 14th, there are a series of essays about various “Tools of Thought”

Tools of Thought


Have a *wonderful* 2026!

Fraught Framing: The Presumed Being-ness of State-ness

31 Wednesday Dec 2025

Posted by petersironwood in America, creativity, psychology, Uncategorized

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#therapy, creativity, Democracy, education, flexibility, framing, fun, HCI, health, human factors, innovation, learning, life, politics, problem formulation, sports, therapy, USA, writing

Fraught Framing: The Presumed Being-ness of State-ness

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OLYMPUS DIGITAL CAMERA

As I understand it, in Spanish and Portuguese, for example, there is a linguistic distinction between current state of being and habitual state of being that is signaled by the use of different verbs. In English, we say, “That is an angry dog” to mean “That is a dog who is generally and habitually angry” and also to mean, “That dog is in an angry mood right now.” 

woman and man wearing brown jackets standing near tree

Photo by Vera Arsic on Pexels.com

But, regardless of what native languages we write and speak, we humans often make statements about something and treat that something according to the unstated and untenable presupposition that what is true about the current state of affairs is true about eternity. 

This habit of mind, sometimes reinforced by language, is often incredibly useful. For instance, near me right now are a table, and on the table, among other things are a coffee cup filled with coffee and a checkbook. The table is mainly composed of wood and marble. For many purposes, this is an adequate description. Of course, none of these so-called objects were always in their current state. Once, the wood was part of a tree. And, before that, the material in the tree was mainly rainwater and dirt. It was transformed into a tree by a mere seed of information using energy from the sun. 

close up colors dry nature

Photo by Pok Rie on Pexels.com

Meanwhile, even the marble portion of the table was not always in its current state. At one point, in the distant past, this marble was limestone. The limestone was transformed by temperature and pressure into marble. Before the limestone was limestone it was mainly the shells of tiny animals living in the ocean. If we trace the table back far enough we will come to the “Big Bang” that started the universe as we know it. The transformation of the table from one sort of thing into another did not end when it became a table nor when I bought the table. Some day, it will no longer be a table. Eventually, the material nature of the wood, and eventually even the marble will be different. The checkbook and the coffee cup will likely cease to be a checkbook and a coffee cup long before that. 

For the purpose of drinking my coffee, it is just fine to think of this cup as being a cup. It holds my coffee and keeps it somewhat warm. The table works just fine as a place to hold the coffee cup. I don’t need to think more deeply about the lifecycle of the table or the cup or the checkbook. 

Usually. 

But sometimes, it is useful to deconstruct these categories. A fairly common test of creativity, for example, is to think of alternative uses. What could this table be used for besides a table? It is a pretty sturdy looking table, so I would say it could be used as a seat by one or two people pretty safely. It could be used as a deadly if awkward weapon. The bracing cross-piece could be detached and used as less awkward weapon.  It could be used as a barrier. The wood part could be used as firewood. The thing that I habitually use as a coffee cup could be used as a container for many types of liquids or solids and even, with the help of the checkbook, could be used to hold gasses though not very effectively. The checkbook can be used as a weapon against a mosquito. In a very different way, the checkbook could be used as a weapon against a person or even as a weapon against a nation; e.g., by writing checks to steal an election. 

adult beverage breakfast celebration

Photo by Pixabay on Pexels.com

While all of these “objects” have histories, they also have futures. Generally speaking, the people I know give little thought to the future of the objects that they interact with. But slowly, and likely too slowly, this is gradually changing. We often now recycle or reuse objects. Thinking about the future of an object also influences my choices about what I buy.

Thinking about the future of objects is particularly important to when it comes to radioactive material which can pose very long term hazards or it can be stolen and used to cause fairly short term mayhem. Collectively, the plastic that we use gets discarded and then, does not vanish into nothingness. It finds its way into the air we breathe and the water we drink. Now that the population of the earth is 7 billion, [Update: 8.2 billion now in 2025!] we can no longer afford to ignore how the objects we interact with were created and we cannot afford to ignore what becomes of them. What we call a “table” or a “cup” or a “checkbook” is really only a “table for now”, “a cup for now” and a “checkbook for now.” 

The fluidity of things also applies to human beings. It should be pretty obvious to most adults that someone we call “a toddler” or a “teen-ager” is not in that category forever. Most people evolve over time both physically and mentally. The change from “toddler” to “teen-ager” takes many years. Physically, the person usually seems stable from one hour to the next (even physical stability is an illusion; we create over 200 billion new cells a day!). Socially and psychologically, however, we are unstable even at a macro level. A sixteen year old, for instance, may act very much like a mature adult in hundreds of different circumstances. Yet, if they are overly influenced by “friends” or under the influence of alcohol for the first time, their behavioral self-control may easily revert to that more like a ten year old or even a two year old. 

girls on white red jersey playing hand game

Photo by Pixabay on Pexels.com

We Limit Others by our Categories

It is human and common but not useful to observe a small slice of someone else’s behavior and thereby make inferences about their habitual behavior. Even if we know about someone’s habitual behavior, it doesn’t mean that they always behave that way and it doesn’t mean that they can’t change over time. When we say, “Oh, don’t pick Chuck for the baseball team; he’s such a spaz” or “No, I’m sure Sally wouldn’t like to join us; she’s really a loner” or “You can’t count on Jim; he never follows through” we are almost certainly over-generalizing. Perhaps Chuck never learned baseball as a kid and he simply needs to learn and practice basic skills. Maybe Sally has no real friends precisely because no-one asks her to join them because everyone thinks she’s a loner because she’s always alone – because no-one ever asks her to join them. Or maybe her idea of a good time is hiking and she’d be happy to do that, but she (like me!) has zero interest in going clubbing and getting drunk every day. Maybe Jim is completely overworked and/or needs to learn better time management skills. 

light light bulb bulb heat

Photo by Pixabay on Pexels.com

“How many psychologists does it take to change a light bulb? Only one, but the light bulb has to want to change.” 

People may be changed by circumstances but therapy often works too. As the joke implies, it won’t work very well if the main reason the “light bulb” goes to the therapist is to feel better rather than to get better, it’s an opportunity lost. Others who frequently interact with the “light bulb” often hold views and use names that subvert therapy. For example, a person who is never assertive and wants to change that may find that when they do so, their family and colleagues at work, who have been taking advantage of them for their own purposes may say things like this: “Oh, you used to be so nice!” {Translation: I used to be able to manipulate you for my own purposes so much more easily}.   

We Limit Ourselves by our Categories

While we unwittingly define others into boxes that may serve to limit what they can do, we humans are generally “equal opportunity destroyers” and also limit our own potential through self-talk as well. I like to play golf and have therefore asked many people over the course of my life, “Do you play golf?” 

Take a guess what response I have heard at least two dozen times. “Golf? Oh, no. I tried that a couple times. I’m no good.” 

silhouette of man playing golf during sunset

Photo by Pixabay on Pexels.com

After picking myself up off the floor, I try to explain as nicely and politely as possible that if you’ve literally tried it a couple times, you have no idea whether you would be any good at it. You very likely have no idea whether you would like it either. The same goes for painting, writing poetry, playing video games, eating healthy food, exercising regularly, and so on. In each case, your initial level of skill and your initial level of enjoyment are very poor predictors of the long term. It is most often, not our ability, but our self-definitional boundaries and self-talk that limits us. 

The US military spent a lot of time and effort on trying to predict who will become an ace pilot. There are people who probably won’t make good pilots (poor vision, poor coordination, or poor three-dimensional spatial reasoning) but predicting who among good fighter pilots will make a great fighter pilot is much more difficult. The computer industry similarly spent a lot of time and effort trying to predict who will become a super-programmer. Same lack of results, so far as I know. Predicting who will be extremely successful is very hard. That doesn’t mean that no-one believes that they intuitively know. They’re just dead wrong.

Exercises for Flexibility.

girl on beach

Photo by Tim Savage on Pexels.com

Life is complicated and complex so I understand that many folks may be reluctant to expand the scope of what they and others are capable of. But if you do want to become more flexible in your behavioral repertoire, there are several things you can do. 

First, you can become aware of your statements about yourself and others. When you find yourself thinking, “Jim never follows through,” try to restate that in terms of empirical evidence. It could be: “Well, once I asked Jim to help plan the office party and he never showed up for the first meeting. Another time, he said he would help teach my daughter how to parallel park, but nothing ever came of it.” You might immediately see that you have precious little evidence to back up your claim that Jim never follows through. You might also ask yourself whether you ever asked Jim about these incidents. There may be hundreds of legitimate reasons that he didn’t “follow through.” His name might have been left off the distribution list for the party planning meeting. And so on. Generating these alternatives is explored in more detail in “The Iroquois Rule of Six” which basically says before acting on an explanation that is inferred you should generate five alternative explanations. 

Second, you can read fiction, watch movies, attend stage plays, do some amateur theater or even answer a questionnaire from someone else’s perspective. In working with Heather Desurvire at NYNEX, on a usability evaluation of a prototype, we did a variation on heuristic evaluation in which we had people look for issues and offer suggestions from a variety of different perspectives; e.g., a behaviorist, a cognitive psychologist, a worried mother, a physical therapist and so on. With the total amount of time controlled for, people found more issues and offered more suggestions when they looked at the application from the perspectives of many different people. 

Third, and my current favorite, is “Attitude Dancing.” I’m not sure this is what Carly Simon and Jacob Brackman meant by their song title, but when I turn on music while I am cooking or cleaning, I spent part of my dancing time dancing as though I were in a completely different mood or even as though I were a completely different person. 

Give it a try! 

——————————

Author Page on Amazon. 

Desurvire, H. and Thomas, J.C. Enhancing the Performance of Interface Evaluators Using Non-Empirical Usability Methods. In the Proceedings of the Human Factors Society 37th Annual Meeting, October, l993

The Walkabout Diaries: Life Will Find a Way

How the Nightingale Learned to Sing

Your Cage is Unlocked

The Crows and Me

It was in his Nature

Axes to Grind

Silent Pies

The Invisibility Cloak of Habit

Where Does Your Loyalty Lie?

Wednesday

My Cousin Bobby

The Impossible

Labelism

The Update Problem

  

Fraught Framing: The Virulent “Versus” Virus

29 Monday Dec 2025

Posted by petersironwood in America, apocalypse, creativity, driverless cars, management, psychology

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Climate change, creativity, Democracy, Design, environment, framing, history, innovation, IQ, life, peace, politics, problem formulation, problem solving, school, technology, testing, thinking, TRIZ, truth, USA, war

Fraught Framing: The Virulent “Versus” Virus

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Like most of us, I spent a lot of time in grades K through 12 solving problems that others set for me. These problems were to be solved by applying prescribed methods. In math class, for example, we were given long division problems and we solved them by doing — you guessed it — long division. We were given history questions and asked who discovered [sic] America and we had to answer “Christopher Columbus” because that’s what the book said and that’s what the teacher had said. 

Even today, as of this writing, when I google “problem solving” I get 332,000,000 results. When I google “problem formulation” I only get 1,430,000 results — less than 1%. (“Problem Framing,” which is a synonym, only returned 127,000). [2025 Update: Google no longer provides this information. Indeed, the only non-commercial link I see is one to Wikipedia. The first entry to any search is typically their AI answer.]

And yet, in real life, at least in my experience, far greater leverage, understanding, and practical benefit comes from attention to problem formulation or problem framing. You still need to do competent problem solving, but unless you have properly framed the problem, you will most often find yourself doing much extra work; finding a sub-optimal solution; being stymied and finding no solution; or solving completely the wrong problem. In the worst case scenario, which happens surprisingly often, you not only solve the “wrong problem.” You don’t even know that you’ve solved the wrong problem. 

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There are many ways to go wrong when you frame the problem. Here, I want to focus on one particularly common error in problem framing which is to cast a problem as a dichotomy, a contest, or a tradeoff between two seemingly incompatible values. We’ve all heard examples such as “Military Defense Spending versus  Foreign Aid” or “Dollars for Police versus After School Programs” or “Privacy versus Convenience” or “A Woman’s Right to Choose versus the Rights of the Unborn Fetus” or “Heredity versus Environment” or “Addressing Climate Change versus Growing the Economy.” 

One disadvantage of framing things as a dichotomy is that it tends to cause people to polarize in opinion. This, in turn, tends to close the minds on both sides of an issue. A person who defines themselves as a “staunch defender” of the Second Amendment “Gun Rights”, for instance, will tend not to process information or arguments of any kind. If they hear someone say something about training or safety requirements, rather than consider whether this is a good idea, they will instead immediately look for counter-arguments, or rare scenarios, or exceptional statistics. The divisive nature of framing things as dichotomies is not what I want to focus on here. Rather, I would like to show that these kinds of “versus” framings often lead even a single problem solver astray. 

Let’s examine the hidden flaws in a few of these dichotomies. At a given point in time, we may indeed only have a fixed pool of dollars to spend. So, at first blush, it seems to make sense that if we spend more money on Foreign Aid, we may have fewer dollars to spend on Military Defense and vice versa. Over a slightly longer time frame, however, relations are more complex. 

woman standing on sand dune throwing hat

Photo by The Lazy Artist Gallery on Pexels.com

It might be that a reasonable-sounding foreign aid program that spends dollars on food for those folks facing starvation due to drought is a good thing. However, it might turn on in a specific case, that the food never arrives at the destination but instead is intercepted by local War Lords who steal the food and use it get money to buy more weapons to enhance their power; in turn, this actually makes the starvation worse. Spending money right now on military operations to destroy the power of the warlords might be a necessary prerequisite to having an effective drought relief programs.  

Conversely, spending money today on foreign aid, particularly if it goes toward women’s education, will be very likely to result in the need for less military intervention in the future. That there is a “fixed pie” to be divided is one underlying metaphor that leads to a false framing of issues. In the case of spending on military “versus” foreign aid, the metaphor ignores the very real interconnections that can exist among the various actions. 

There are other problems with this particular framing as well. Another obvious problem is that how money is spent is often much more important than the category of spending. To take it to an absurd extreme, if you spend money on the “military” and the “military” money is actually to arm a bunch of thugs who subvert democracy in the region, it might not make us even slightly safer in the short run. Even worse, in the long run, we may find precisely these same weapons being used against us in the medium turn. Similarly, a “foreign aid” package that mostly goes to deforesting the Amazon rain forest and replacing it with land used to graze cows, will be ruinous in the long run for the very people it is supposedly aimed to help. In the slightly longer term, it speeds destructive (and anti-economic) climate change for everyone on the planet.

bird s eye view of woodpile

Photo by Pok Rie on Pexels.com

False dichotomies are not limited to the economic and political arena. Say for example that you are designing a car or truck for delivering groceries. If you design an axle that is too thin, it may be too weak and subject to breakage. But if you make it too thick, it will be heavy and the car will not accelerate or corner as well and will also have worse gas mileage. On the surface, it seems like a real “versus” situation: thick versus thin, right? Maybe. Let’s see what Altshuller has to say.

Genrich Altshuller was a civil engineer and inventor in the Stalin era of Soviet Russia. He wrote a letter to Stalin explaining how Russian science and engineering could become more creative. A self-centered dictator, Stalin took such suggestions for improvement as personal insults so Altshuller was sent to the Gulags. Here, he met many other scientists and engineers who had, one way or another, gotten on the wrong side of Stalin. He discussed technical issues and solutions in many fields and developed a system called TRIZ (a Russian acronym) for technical invention. He uses the axle as one example to show the power of TRIZ. It turns out that the “obvious” trade-off between a thick, strong but heavy axle and a thin, weak, but light axle is only a strict trade-off under the assumption of a solid axle. A hollow axle can weigh much less than a solid axle but have almost all the strength of the solid version. 

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One may question the design assumptions even further. For instance, why is there an axle at all? If you use electric motors, for example, you could have four smaller, independent electric motors and not have any axle. Every wheel could be independent in suspension, direction, and speed. No-one would have designed such a car because no human being is likely capable of operating such a complex vehicle. Now that people are developing self-driving vehicles, such a design might be feasible. 

The axle example illustrates another common limitation of the “versus” mentality. It typically presumes a whole set of assumptions, many of which may not even be stated. To take this example even further, why are you even designing a truck for delivering groceries? How else might groceries go from the farm to the store? What if farms were co-located with grocery stores? What if groceries themselves were unnecessary and people largely grew food on their own roofs, or back yards, or greenhouses? 

house covered with red flowering plant

Photo by Lisa Fotios on Pexels.com

For many years, people debated the relative impact of environment versus heredity on various human characteristics such as intelligence. Let us put aside for a moment the considerable problems with the concept of intelligence itself and how it is tested, and focus on the question as to which is more important in determining intelligence: heredity or environment. In this case, the question can be likened to asking whether the length or height of a rectangle is a more important determiner of its area. A rectangle whose length is one mile and whose height is zero will have zero area. Similarly, a rectangle that is a mile high but has zero length will have zero area. Similarly, a child born of two extremely intelligent parents but who is abandoned in the jungle and brought up by wolves or apes will not learn the concepts of society that are necessary to score well on a typical IQ test. At the other extreme, no matter how much you love and cherish and try to educate your dog or cat, they will never score well on a typical IQ test. Length and breadth are both necessary for a rectangle to have area. The right heredity and environment are both necessary for a person to score well on an IQ test. 

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This is so obvious that one has to question why people would even raise the issue. Sadly, the historical answer often points toward racism. Some people wanted to argue that it was pointless to spend significant resources on educating people of color because they were limited in how intelligent they might become because of their heredity. 

Similarly, it seems that in the case of framing dealing with climate change as something that is versus economic growth, the people who frame the issue this way are not simply falling into a poor thinking habit of dichotomous thinking. They are framing as a dichotomy intentionally in order to win political support from people who feel economically vulnerable. If you have lost your job in the steel mill or rubber factory, you may find it easy to be sympathetic to the view that working to stop climate change might be all well and good but it can’t be done because it kills jobs. 

scenic view of mountains

Photo by Zun Zun on Pexels.com

If the planet becomes uninhabitable, how many jobs will be left? Even short of the complete destruction of the ecosphere, the best estimates are that there will be huge economic costs of not dealing with global climate change. These will soon be far larger than costs associated with reducing carbon emissions and reforesting the planet. Much of the human population of the planet lives close to the oceans. As ice melts and sea levels rise, many people will be displaced and large swaths of heavily populated areas will be made uninhabitable. Climate change is also increasing the frequency and severity of weather disasters such as tornados and hurricanes. These cause tremendous and wide-spread damage. They kill people and cause significant economic damage. In addition, there will be more floods and more droughts, both of which negatively impact the economy. Rather than dealing with climate change being something we must do despite the negative impact on the economy, the opposite is closer to the truth. Dealing with climate change is necessary to save the world economy from catastrophic collapse. Oligarchs whose power and wealth depend on non-renewable energy sources are well aware of this. They simply don’t care. They shrug it off. They won’t be alive in another twenty years so they are willing to try to obfuscate the truth by setting up a debate based on a false versus. 

They don’t care. 

Do you? 

—————————-

Author Page on Amazon

The Dance of Billions

We Won the War! We Won the War!

Fish have no word for Water

After All

All we Have to Lose

Guernica

Love and Guns

You Must Remember This

Essays on America: The Game

Cancer Always Loses in the End

FREEDOM!

The Loud Defense of Untenable Positions

Where Does your Loyalty Lie?

The Crows and Me

Somewhere a Bird Cries

Roar, Ocean, Roar

Imagine All the People

Collide-o-scope

   

Baddies often had Bad Daddies

26 Friday Dec 2025

Posted by petersironwood in America, poetry, politics, psychology, Uncategorized

≈ 1 Comment

Tags

Democracy, life, poem, poetry, politics, USA

Baddies often had bad Daddies 

Abusive, drunkard, dullard Daddies

Who beat their kids and beat kids’ Mummies

Thinking: “Love’s for Dummies!”


Baddies who are Iceholes too

Do not care a whit ‘bout you

So long as they can shout “Woo hoo!”

They pretend they’re tending to

Security for you.

They’re too scared of actual crooks

Or even nasty liberal looks. 

They go after toddler brothers

And also after pregnant mothers;

They dress up like real live armies

Then hunt workers on potato farmies

While the ICEholes shout: “Woo hoo!”

ICE’re always feelin’ icky

Cause they got dealt a teeny dicky.

But bossman says they licky

His grossest parts of pricky

They’ll grow a giant dicky!

They’ve seen no growth just yet.

But they never know regret 

As they insanely scream “Woo hoo!”

Lucifer’s erecting 

Deeper rings of hell

For ICEholes who’re protecting

The Orange Con-Man ne’er do well:

Tortures that seem to last forever 

Just because indeed they do.

And though there’s respite never,

At least they get to scream “Woo hoo!” 


Author Page

The Ailing King of Agitate

After All

All We Stand to Lose

Essays on America: The Game

Essays on America: Wednesday

Essays on America: Labelism

Where Does Your Loyalty Lie?

My Cousin Bobby

Stoned Soup

The Three Blind Mice

Timeline for RIME

A NICE circle of friends

That Cold Walk Home

Somewhere a Bird Cries

The Walkabout Diaries: The Life of the Party

Travels with Sadie: Teamwork

The First Ring of Empathy

Tools of Thought

A Pattern Language for Collaboration and Cooperation

Plans for US; some GRUesome

Donnie Gets a Hamster

Metaphors We Live and Die By: Part 2

26 Friday Dec 2025

Posted by petersironwood in America, health, management, psychology, Uncategorized

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Metaphors We Live and Die By: Part 2

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Today, I want to delve further into the topic of metaphors that we often unconsciously adopt. In particular, I want to look at a common metaphor in four areas: disease, business, politics, and and the role of UX in the entire cycle of product development. 

Although I am fascinated by other cultures, my experience is overwhelmingly USA-centric. I am aware that all of the four areas I touch on may be quite different in other countries and cultures. If readers have examples of how different metaphors are used in their culture, I would love to hear about it. 

Disease is an Enemy to be Destroyed 

In most cases, American doctors view disease as an enemy to be destroyed. In fact, this metaphor is so pervasive that American readers are likely puzzled that I used the verb “view” rather than “is” in the previous sentence. In American culture, there is also a strong thread of another metaphor about disease: “Disease is a punishment.” This latter metaphor is behind such statements as, “Oh, they had a heart attack! Oh, my! Were they overweight? Did they smoke?” Perhaps I will consider this more fully another time, but for now, I want to examine the view that disease is an enemy to be destroyed. 

It seems as though it is an apt metaphor. After all, aren’t many diseases caused by other organisms invading our bodies and doing harm? There are many examples: bacteria (Lyme Disease, pneumonia, ulcers, TB, syphilis), viruses (herpes, Chicken Pox, flu, common cold),  protozoa (malaria, toxoplasmosis) or even larger organisms (trichinosis, tapeworms, hookworm). 

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When it comes to considering causality, our thoughts usually travel along linear chains of causes. So, we may admit that while Lyme disease is “caused by” Borrelia bacteria, the “deer tick” that spreads the disease is also partly at fault. Similarly, although malaria is caused by a protozoa, the most effective prevention is to reduce the mosquito population or to use netting to keep the mosquitos from biting people. Similarly, you might try to prevent Lyme disease by wearing light clothing, using spray to keep the ticks off, checking for ticks after being in tick infested areas, etc. So, even in common practice, we realize that saying that the little organism causes the disease is an over-simplification. 

Once one “gets” a disease, however, the most commonly invoked metaphor is war. We know what the enemy is and we must destroy it! I grant you that is one approach that can be very effective, but consider this. The “human” body contains approximately as many bacterial cells as human cells. What you think of as your “human” body is only half human. It is half bacteria. Furthermore, since we all have trillions of bacteria in us when we are well, the picture of treating bacteria as an enemy to be destroyed is at best an over-simplification. In fact, more recently, medical science seems to indicate that under-exposure to bacteria in childhood can make you more not less susceptible to disease. If you use anti-antibiotics to “destroy” the “enemy” bacteria in your body, many of the “good” bacteria necessary for digestion are also destroyed. This sometimes, though rarely, requires exotic treatment to return to health. 

In cancer, both doctors and the general public mainly think of the cancer cells as “enemies” who must be destroyed. And yet, it seems that people may often have mutations that could lead to cancer but don’t. There are even very rare cases of spontaneous cures of cancer. What are some alternatives to thinking of cancer as an “enemy” that must be destroyed? 

Clearly, I don’t know of a definite answer or you would have already heard about it on the news. But let’s consider a couple alternatives. First, instead of thinking you have to “destroy” this enemy, imagine you thought of cancer cells as confused. People get confused all the time. Sometimes, we put them in jail. Sometimes we put them in mental hospitals. Sometimes, we simply teach them what they need to know. Sometimes, we do end up killing them. But it is not our approach to kill someone just because they make a mistake. So, we might seek a way to “re-educate” cancer cells so that they “realize” that they are part of something even larger and more wonderful – the human body. How would one go about this? Using the metaphor of a confused person, we would have to understand just why they were acting confused. Then we would have to provide situations so that they could learn (or re-learn) what they needed to know in order to become a productive member of “society.” We could “remind” a liver cell that, after all, they were born to be a liver cell and they’re potentially quite good at that. We could think of cancer as cells that are misinformed or have amnesia about their true nature. 

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We might also think along a different line. We could try to discover the best possible environment for these cancer cells to thrive – and then offer it to them somewhere else. For example, perhaps they really prefer an extremely acidic environment. Say you have a skin cancer on the back of your hand that thrives in a really acidic environment. We could provide a gradient of acidity next to the tumor and encourage all those acid-seeking cancer cells to migrate into a really acid tube that is next to the tumor. The farther away it gets from you, the more acidic the environment. 

You might also think of cancer cells as being rebellious. For whatever reason, they “feel” as though they are not experiencing enough of the “good life” being part of your body so they “take matters into their own hands” and begin leading a rebellion of cells out to steal the food supply and multiply in an unrestrained fashion. A solution might be to “convince” them that they are better off retaining their initial function rather than becoming a lawless gang of cells. I am not sure what the best metaphor for thinking about infection or cancer is, but surely it is worth imagining others rather than sticking to just one based on war as a metaphor. 

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Business is a Sport

I treat this at greater length in The Winning Weekend Warrior, but the basic idea is simple. Yes, there are many strategies and tactics from sports that apply to business. But there is at least one crucial difference. Sports are designed to be difficult. They typically require skill and training if you are to do well. The parameters of the sport are fixed at any given time though they will vary somewhat over time. In golf, for instance, the hole is small and the distances are great. Though the rules of golf are complex, there is one over-arching principle. If it would help you to do something, doing that thing is penalized.

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If golf were a business, many CEO’s would nonetheless approach it as a sport. They would try to hire the “best people” – that is, people with a proven track record of good golfing. They would then proceed to offer incentives for people to do even better. If people shot a high score repeatedly, they would be fired. Eventually, such a CEO might get good results by having skilled people who are well motivated and well trained. But why? If putting a golf ball in the hole is what gained you profit, simply shorten the fairways, widen the hole, and eliminate the hazards. Of course, as a sport this would make golf no challenge and no fun. Everyone could win. But having everyone win is exactly what you should do to maximize profit. Yet many in management are so taken with the “business is a sport” metaphor that they do not change the situation. Some do “change he game” and with spectacular results. Google and Amazon come to mind. 

Politics is War 

If you belong to a political party and believe the “other” party or parties are enemies to be destroyed, you are failing to understand the dialectic value that parties with different views can bring to complex situations. Life is a balanced dance between strict replication and structure on the one hand, and variation, exploration, and diversity on the other hand. A species who had no replication of structure from one generation to the next would die off. But so too would a species that had no variation because the slightest change in environment would also cause the species to die off. So it is with human cultures. If every generation had to start from scratch in determining what was edible, how to get along, how to avoid predators and so on, humans would have died out long ago. On the other hand, if a culture were completely unable to evolve and change, they would also die out. Typically, “conservative” parties want to keep things the same for longer and “liberal” parties want to change things more quickly. There is no obvious answer here. But what is vital is that members of each party see that there is value in the debate; in the dialogue; in the dialectic. 

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The other party is not an enemy; it is the balance so that you can do what you do best. If you are predisposed toward exploration, science, new experiences, and so on, great! On the other hand, if you are more predisposed toward tradition and loyalty and repetition, great! If you did not have the people of the opposite predisposition, you would have to incorporate all that within yourself. Conservatives are what allows liberals to be liberal. And liberals are what allows conservatives to be conservatives. A huge problem arises, as it has recently in American politics, when one party decides they are just “right” all on their own and “victory” is worth lying, cheating, and stealing to get it. This is not unique to contemporary America of course. History is littered with administrations who were so convinced that they were “right” that they wanted to destroy all opposition. It has always ended badly. Politics is not war. (Though the failure of politics often leads to war.)

Of course, if a party really does treat all opposition as enemies to be jailed or executed, that’s no longer a  “party” at all–that’s a gang of thugs. Throughout history, such gangs of thugs have also attempted to discredit and destroy any honest reporting about what the gang is doing and how it affects others.

UX is All that Matters vs. UX Does Not Matter. Development is war!

As you might guess, neither of these extreme positions is useful. Price matters. Time to market matters. Marketing matters. Having good sales people matters. Having excellent service matters. Having a good user experience matters. It all matters. Depending on the situation, various factors matter relatively more or less. 

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(Original artwork by Pierce Morgan)

As in the case of political ideologies, it is just fine for UX folks to push for the resources to understand users more deeply; to test interaction paradigms more thoroughly; to collect and observe from more and more users under a wider variety of circumstances. Similarly, while you are pushing for all that and doing your best to argue your case, remember that the other people who are pushing for tighter deadlines, and more superficial testing are not evil; they simply have different perspectives, payoffs, and responsibilities. Naturally, I hope the developers and financial people do not view UX folks as simply “roadblocks” to getting the product out quickly and cheaply either. 

The first half of 2018, I tried to catalog many of the “best practices” in collaboration and teamwork. You might find some of these useful if you are embroiled in “UX wars.” You and your colleagues from other disciplines might also find it useful to consider that it is worth taking the time to affirm your common purpose and common ground. You are meant to work together. Development is not war. 

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Cancer Always Loses in the End

Where does your Loyalty Lie?

At Least he’s Our Monster

The Loud Defense of Untenable Positions

Essay on America: The Game

A Day From Hell

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All we Stand to Lose

Somewhere a Bird Cries

How the Nightingale Learned to Sing

The Ailing King of Agitate

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Roar, Ocean, Roar

The Dance of Billions

 

  

Tools of Thought: Metaphors We Live By & Die By

24 Wednesday Dec 2025

Posted by petersironwood in America, family, management, psychology, Uncategorized

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Metaphors We Live By and Die By

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I love metaphors. I always have. I admit it. I think every youngster does, at least until they are exposed to poetry in English class. I was lucky to have an awesome English teacher who deepened rather than destroyed my natural love of metaphors. There are plenty in my own poems.  but in this post, I am not focusing on metaphors for poetry so much as metaphors that we use in our thinking. Metaphors impact the way we approach situations at work and at home. I was influenced to see this by two main sources. First, Lakoff & Johnson’s book, Metaphors we Live By  was first published in 1980. This book greatly influenced, among other things, our IBM Research team’s study of human-computer interaction. At this point in the history of human-computer interaction and user experience, researchers and practitioners began to explore how various metaphors (e.g.,desktop, trash can, windows, drag and drop) could be used to help users understand the capabilities of computers and how to invoke them. (See, e.g., Carroll, J. and Thomas, J.C. (1982). Metaphor and the cognitive representation of computer systems. IEEE Transactions on Man, Systems, and Cybernetics., SMC-12 (2), pp. 107-116). 

Consider the error messages “Illegal Syntax” and “User Error.” They both put the responsibility for an undesirable state of affairs squarely on the shoulders of the user. “Hey you! User! You did something dastardly! You used illegal syntax.”

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Generally, the term “illegal” implies that you did something that was against the law. It usually implies you did something unethical too. Gerry Weinberg, one of the pioneers of UX/HCI (a keynote speaker at the Gaithersburg Conference),  pointed out that the “legal” syntax of languages often has arbitrary restrictions. It might be more accurate to have an error message that says, “Our programmers were unable to take the time to allow dates to be entered in European or Chinese format. Please enter dates as MM/DD/YYYY as in 08/04/1961 for August 4th, 1961.” This longer message tells the user what was “wrong” with their input and how to correct it as well as conveying the very real truth that the limitation is with the software, not with the user. Similarly, what is called “User Error” actually comes up as a message when the user does something that seemed reasonable to the user and would most likely be interpretable by another human being but was not anticipated or could not be dealt with by the programming team. Suppose it said instead, “Software error. We did not anticipate this kind of input so we can’t deal with it.” Or, in many cases, a more honest message might be: “Software error. We knew people would want to do this, but we didn’t have budget to program properly.”  

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 At the same time I was thinking about metaphors and Human Factors in Computing Systems, I was also conducting therapy as a Fellow at the Institute for Rational Living. I was learning and supervising cognitive behavioral therapy under the direction of Albert Ellis. Here I observed how people used metaphors to help make sense of their lives and make decisions about their lives. For example, as pointed out by Lakoff & Johnson, people often viewed romantic love as a sickness! It is also common to view romantic love as a journey over which you have little or no control. It is understandable why it sometimes feels that way, but such a metaphor is not empowering. It does little to lead you to make reasonable decisions about love or about those whom you love. Think instead of love as a collaborative work of art. 

man standing beside his wife teaching their child how to ride bicycle

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The “Love is a collaborative work of art” metaphor encourages you to realize that you must collaborate with your partner to make a relationship work over time. You can’t really collaborate very well unless you communicate. It also encourages you to realize that work is involved. It encourages you to realize that it is a creative endeavor. While you can certainly learn from the successes and mistakes of others, in the end, your relationship is unique. It will take creativity to make your relationship work. It puts the responsibility for the relationship on you and your partner, not on forces beyond your control. 

It isn’t only love about which people often use inappropriate metaphors. For example, when it comes to overcoming addiction, overeating, under-exercising, people often use sin as their over-arching metaphor. “I was bad last night. I had two pieces of pumpkin pie.” “I was horrible all week. I had those evil donuts every morning.” The metaphor that “eating is evil” is inaccurate. After all, you have to eat to live. Furthermore, that metaphor doesn’t lead to any solutions except to try harder to be “good.” Worse than that, if often subverts a person’s efforts. “I didn’t want to have any ice cream but I did. Oh, well, the night is blown. I may as well eat the whole quart.” (Now that I’ve sinned, I may as well enjoy it). Weight is best thought of in purely physical terms. If you ingest more calories than you burn you will gain weight. If you burn more calories than you consume, you will lose weight. That’s it! (That accounts for almost everything. Intaking more fiber and fluid can have an impact as well as doing *some* light exercise after eating, but it’s mainly just a physics issue). Making it about good and evil does not help and, in my experience, is completely counter-productive. 

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Speaking of counter-productive metaphors, I have been annoyed and concerned for decades that the media have largely (though not wholly) reported on political matters as they report on sporting events. During election season, you will hear relatively little about the candidates, their positions, their backgrounds or their ethics. You will hear a lot about strategy and where they stand in the polls. Often you will literally hear nothing more than a sound bite per day about major candidates. Then, pundits will unendingly discuss and debate how this or that sound bite will work or not work with various voter groups. No matter how outrageous, unethical, or disgusting a candidate’s behavior is, the media will spend most of their coverage on how it will affect the “score.”

Metaphors have consequences. 

We now find ourselves in an extremely weird position, at least in America. One candidate has “won” the “World Series” of elections (American Presidency). Many of the people who voted for him think of themselves as his “fans” and “supporters.” They believe their guy “won” so they want to continue to support “their team.” After all, imagine that you are a Yankees fan and the Yankees won the World Series. You get to have bragging rights until the next World Series. If one of the Yankees turns out to be a tax evader, you’re still going to be a Yankees fan. If one of the Yankee pitchers turns out to have cheated during the games, say, by putting illegal substances on the baseball, you’ll still be a Yankees fan. Another Yankee might be a wife beater. But, hey, they won the World Series! So you’re still a loyal Yankees fan. 

man wearing new york yankees cap

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Here’s the thing. It doesn’t make a whole lot of real difference in your life who won the World Series. It doesn’t matter materially to your kids. It doesn’t matter materially to your grandkids. Don’t get me wrong. It will make some difference in how you feel. You and your whole family might be happy they won. But it won’t make the air you breathe cleaner or dirtier. It won’t make the water you and your family drink pure or contaminated with carcinogenic toxins. It won’t make or break the economy. Having the Yankees or Boston Red Sox win the World Series will have zero impact on global climate change. Even if Chicago wins the World Series, it won’t start an atomic war. If the Phillies win, it won’t mean you will lose your health care. Stay loyal to those Yankees! Or to the Green Bay Packers. Or to Manchester United. Or to the India National Cricket Team. Or whoever your favorite team is. Why not? 

Politics though, regardless of how it is reported by the news media, is vastly and vitally different from a sporting event!  Who is in office can have a huge influence on what happens in the lives of people. In the case of an American President, who is in office can have a huge influence on the lives of people around the globe, not only today and tomorrow, but also for decades to come. 

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Collectively, those Americans who voted (about 137.5 million) in the last Presidential election hired someone for a job. (Actually, nearly 63 million voted to hire him while nearly 66 million voted to hire Hilary Clinton). POTUS is an important job and how that person does that job impacts your life in a very real way. It impacts the lives of your friends and your family. It impacts the lives of people around the world. Every action that person takes, every speech they give, every statement they tweet has an impact. You or I might send out a nasty tweet about people. But our nasty tweets are very unlikely to cause someone to construct and send pipe bombs to the people we tweeted about. We have hired someone to do a very important job. It isn’t a sporting event.

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Imagine instead of rooting for your favorite sports team that you hired a guy to take care of your kids. To you, that is certainly an important job. After you hire him, you discover that the person you hired lied to get the job. He lies to you every single day. He steals from you! Not only that. Every day, he trashes your house a little more. He has parties at your house and the people he invites include known criminals. Worst of all, this guy you hired is a child molester! That’s obviously a nightmare scenario. What makes it worse is that many people knew that the person you hired was a crook and a child molester. 

What do you do when there is a mountain of evidence that he is lying to you; stealing from you; trashing your house; consorting with known criminals; and is a child molester? 

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Do you keep him on to watch your kids anyway out of a sense of loyalty? 

Do you feel so guilty about hiring him that you insist to all your friends and relatives that this guy is doing a great job? (Because, after all, that’s what he keeps saying). 

Do you keep him on until he is convicted in a court of law? 

Of course you don’t! You fire him immediately. 

You have the power to choose the metaphors you use. You don’t have to stick with a metaphor just because it was the first one to occur to you. 

Metaphors have consequences. Whether in your personal life, work life, or political life, choose your metaphors with care. Don’t latch on to one simply because it’s the one the mainstream media discovered rakes in the most ad revenue.

Since I first wrote this post about metaphors, there has been a COVID epidemic. According to the respected British medical journal, Lancet, the mishandling of the COVID epidemic in America cost at least 200,000 unnecessary deaths. Treating a pandemic as though it’s just a cosmetic problem that will “magically disappear” like a prom pimple turns out not to be very effective after all.

Elections are not sporting events. You are not simply a “fan.” If democracy and the rule of law in America are to survive, you must be an active participant. Cheering and jeering are not enough.

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Roar, Ocean, Roar

We Won the War! We Won the War!

Siren Song

The Ailing King of Agitate

After All

An Open Sore

All We Stand to Lose

At Least he’s Our Monster

Stoned Soup

The Tale of the Three Blind Mice

Travels with Sadie: Teamwork

The First Ring of Empathy

The Walkabout Diaries: Variety

 Representation 

22 Monday Dec 2025

Posted by petersironwood in America, management, psychology

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AI, Business, Design, Dictatorship, Feedback, leadership, life, measurement, politics, problem solving, programming, Representation, science, symbol, testing, thinking, truth, writing

 Representation 

“Choose your words carefully.” We have all heard that advice. It’s good advice and choosing a good representation is key to solving problems, but the general point extends beyond choosing words. Take a few moments now to divide DCXXXV by IX without translating to Arabic numerals. Go ahead. I’ll wait. 

A photo I took of a plant in our garden known as “black roses.”

Choosing the “best” representation for a problem depends on the nature of the problem but it also depends on your own skills and experience with a representation. If you have memorized the multiplication tables up to 99 x 99 (rather than only up to 9 x 9), you can use different techniques for multiplication than if you haven’t. If you already know how to program in FORTRAN and LISP, some algorithms will be easier to program in FORTRAN and some will be easier in LISP. But if the only language you know is R, then under most circumstances, it will be far faster and less error prone to use R than to learn another language and then use that one. 

Every representation of a real-world situation will necessarily make some features of the situation obvious and other features will be hidden or less obvious. An elevator, for instance, might say, “Capacity: 12 people.” If all of the people are wildly obese, then 12 may not fit into the elevator. The capacity sign is assuming that the people will be somewhat average. If there are 12 adults in the elevator, and one of them is holding a newborn, it won’t make much difference. If there are only 10 people in the elevator and each one has a large suitcase full of gold bullion, there may be room for all 10 to stand, but the total weight of the cargo may exceed the capacity of the elevators, snap the cable, and plummet you to your death. Remember that the next time you get on an elevator filled with folks who have suitcases of gold bullion. 

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Every representation has its limitations. If you’re familiar with a field, you will hopefully learn to recognize what those limitations are. In a famous book, The Mythical Man-Month, (still worth reading, though it should be called “Person-Month”), Fred Brooks shows that such a metric as “man-month” or “person-month” has serious limitations in planning and executing software projects. Some have paraphrased his message this way: “You can’t use nine women to make one baby in one month.” According to Brooks, who had plenty of experience as a high level manager of large software projects, when management finds that a software project is behind schedule (which is quite often), there are two major reactions of management: 1) require more measurements, reports, and presentations to management and 2) hire more people. 

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The issue with reaction 1 is partly that it takes time away from the managers and workers in order to make those measurements, prepare those reports and presentations, and to attend the meetings. Beyond that, it puts the focus of attention on those measurements (representations) which will only be at best, modestly correlated with what the real problems are. If, for instance, requirements keep changing, or there are incompatibilities in the requirements, measuring lines of code produced is not only useless in itself; it keeps people from tackling the hard problem. A solution to a hard problem might be telling the client that there can be no more changes in requirements. A solution to a hard problem might be resolving the incompatibility in requirements. One can count lines of code pretty easily. One can count other things like “function points” with a little more work but it doesn’t require getting into the “hard” and people-oriented problems that really need to be solved. 

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Reaction 2 – adding more people – will put more “resources” on the project. You can easily count the people. You can easily count the hours they work. The problem is that a person-hour is, like the elevator capacity, an over-simplified metric. In fact, it is a much worse representation of the resources on the project than the elevator metric. First of all, studies show that even among programmers with equal training, there are often ten-fold differences in productivity. The second, and even bigger issue is that even really productive programmers who are added late to a project will have to learn about the project: the people, the requirements, and the code base. If these new people are stolen from an existing project, that will also put that project in jeopardy as well. If they are instead new hires, then in addition to all the technical knowledge that they need to come up to speed on, they will also have to learn all sorts of administrivia that will take time and brain space away from the project: how to commute to work, where the cafeteria is, how to fill out time cards. Most likely, they’ll have to attend ethics training, and diversity training, and safety training. Even worse, a lot of the knowledge that they will need to become a productive member of the team mainly exists in the heads of the very people who are doing the programming now! This means that the busiest, most productive people on the project will have to take time away from programming to spend it instead on answering questions that the new people will have. 

Even this understated the real impact however. Let’s look at that phrase I just used, “…will have to take time away from programming to spend it instead…” What hidden assumption about representation is buried in this phrase? It gets the reader to think along the lines that time is additive. If I am deeply involved in programming and I get an IM or phone call from a newbie asking me a question about the project, it might take an hour to answer. Does that mean I have subtracted an hour from my own productive programming? No. It’s probably much worse than that. Why? Because I am not a machine, but a human being. It will cost me much more than the hour to get back to the same state of flow that I was in when I was interrupted. 

I was involved for a time in looking at programmer productivity for high performance computing  using various tools and the X programming language. One of the people I interviewed put it this way: “My manager calls for an hour meeting for 10 am when I am in the middle of a complex [parallel programming] problem. He thinks he’s taken an hour of my time. For him it’s an hour long meeting. But for me, he’s really destroyed the whole morning.”  

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These representational issues apply far beyond software development. For example, in the USA and in many other countries, we look at GDP as a measure of the economic productivity of the country. But how does this metric shape — or distort — our view of productivity? If a parent stays home with small children and they both love the time together, and the parent uses that time to help grow a loving, educated, productive citizen, it adds to the well-being of the country as well as that child and that parent and that family. But GDP? Nada. If instead, the parent paid money to put the child in mediocre day care, that would add to the GDP. 

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Similarly, if I go to the grocery and buy a hard, tasteless tomato for myself, I will pay for the growing of that tomato, advertising it, shipping it, warehousing it, displaying it, and for the genetic alterations so that the tomato, while tasteless, is easy to transport without spoiling. Yay me! I have added to the GDP. But if I go to a friend’s house and taste a wonderful tomato, ask for some seeds or a cutting and grow my own heirloom tomato, watering it lovingly with rainwater, weeding around it, and fertilizing it with compost, I have added zero to the GDP. Yet, the tomato will give me more pleasure, not less, than the croquet balls they have in the store. 

Representation is a good thing! Humans use symbolic thinking to do many things that would be difficult or impossible without these kinds of representations. But we must remember the limitations and not confuse reality with our representations of reality. 

This is not a new phenomenon. In the American Revolutionary War, high ranking British military officers could not understand why the British navy “refused” to navigate their warships up the Bronx River to attack revolutionary positions upriver. If you’ve ever seen the Bronx River, you’ll realize why immediately. But the maps that the British brass looked at showed a navigable river! 

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Yes, we need to use representation in our thinking. But we also need to think about our representations. You cannot assume that the one that is customarily used is “right” in all circumstances. People of different backgrounds and cultures will often use somewhat different representations of a problem or situation. (This is one of the advantages of diversity). However you do it, it’s worth questioning whether the way you are representing a situation or problem is optimal, or even adequate, for the problem at hand. 

Suppose you are measuring “the number of user errors” that users make while using a prototype text editor. You move from prototype A which averaged 10 user errors per half hour test to prototype B which only averages 5 user errors per half hour. Yay! You’ve cut user errors in half! But what if the errors you eliminated were all fairly trivial; e.g., people with version A couldn’t figure out how to number their footnotes with Roman numerals instead of Arabic. In version B, that error, along with other trivial errors, was eliminated. But one of the new errors causes the system to crash and all the user’s work to be lost. Have you really made progress? 

All errors are not alike. All dollars are not alike. All people are not alike. Not even all tomatoes are equivalent. We constantly over-simplify and yet in some cases it’s necessary in order to deal with complexity. I don’t see how all such errors can be avoided. But it’s crucial for everyone, but especially for managers and executives, to be open to the cases where the representation that is being used has become counter-productive rather than “doubling down” on such errors. Finding and fixing errors of representation are generally harder to diagnose and fix than errors made with a representation. That is all the more reason why everyone, but especially leaders, must be open to changing the way issues are represented. 

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It is no accident that dictatorships generally result in nations wherein people have both less material wealth and less enjoyment and freedom. A dictator typically refuses to admit mistakes and fix them even if it means murdering someone to make the problem appear to go away. Ultimately, this process ruins any organization. Such a person need not be a national leader. They can be a company manager, a coach, a corporate executive, or a parent. Everyone makes errors, including errors of representation. But a reasonable person is open to fixing it when new information becomes available. You can be like that too. 

sunset beach people sunrise
Photo by Pixabay on Pexels.com

———————————-

Author Page on Amazon

Essays on America: Labelism

Reality Check

Wednesday

The Invisibility Cloak of Habit

Fish have no Word for Water

After All

All We Stand to Lose

A Lot is not a Little

Happy Talk Lies

The Loud Defense of Untenable Positions

At Least he’s Our Monster

Plans for US; some GRUesome

Siren Song

We Won the War! We Won the War!

————————————

 

   

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