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Myths of the Veritas: The Second Ring of Empathy. 

11 Saturday Aug 2018

Posted by petersironwood in America, management, psychology, story, Uncategorized

≈ 2 Comments

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Bohm Dialogue, collaboration, competition, cooperation, empathy, learning, life, myth, politics, trial, truth, Veritas

Myths of the Veritas: The Second Ring of Empathy. 

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[My photo of masks created by Sarah Morgan].

“She Who Saves Many Lives” began the very next dawn to craft ten of The Second Ring of Empathy. This she fashioned from bronze as well but each ring sported a small but fiery opal. Each was beautiful and ever-changing yet each was different from each of its kin. 

After caressing the final touches on the first such ring, she summoned that one of “The Ten Who Can Count Mountaintops with the Eyes of Others” who was known among the Veritas as “She of Many Paths.” She had been named this because of her penchant for trying many paths before settling on the way to take. 

The instructions to this first such were to immediately begin fasting. On the dawn of the fourth day, “She of Many Paths” was instructed to travel to the twisted oak near the waterfall that sings and to sit quietly by the dark pool at the bottom of the falls and notice all that she saw. When the sun was high she was to return to “She Who Saves Many Lives” and tell all that he had observed. And, it was so. And so she did.

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{Translator’s Note}: It isn’t said in this part of the legend that the initiates were explicitly told to be silent, but those familiar with the Veritas will see that such secrecy was indeed implicitly assume. Naturally, the young Veritas were sorely tempted to share their experiences with each other. However, they most probably did not. If they did, the narrative below makes it clear that any such sharing was well disguised. 

“She Who Saves Many Lives” had not been idle. While “She of Many Paths” had been fasting and observing, the shaman had been crafting another opal ring set in bronze. After “She of Many Paths” shared her observations, “She Who Saves Many Lives” summoned another of “The Ten Who Can Count Mountaintops with the Eyes of Others.” The girl was called “Eyes of Eagle” for her superior eyesight. “She Who Saves Many Lives” told “Eyes of Eagle” that she was to drink nothing and eat nothing for the whole next day. When the dawn of the next day came, she was to travel to the twisted oak, rest, reflect, and observe. When the sun was high, she was to return to “She Who Saves Many Lives” and tell all that she had observed. And, it was so. And so she did. 

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From the time of the crescent moon to the first quarter, no more were called from among “The Ten Who Can Count Mountaintops with the Eyes of Others.” It happened then, that a day became hotter than any could remember. No-one wanted to do anything besides sleep and swim. At noon, “She Who Saves Many Lives” summoned another of “The Ten Who Can Count Mountaintops with the Eyes of Others.” He was called by the Veritas “Shade Walker” for his definite preference to stalk, walk, and sit in the shade. “She Who Saves Many Lives” instructed “Shade Walker” to trek the journey to the twisted oak; to sit by the dark pool (but not partake of its refreshing waters); instead to observe and reflect and then relate it all back to “She Who Saves Many Lives.” And, it was so. And so he did. 

{Translator’s Note}: In the recounting of the next part of the narrative, I have slightly shortened the repetitive structure of the original since the modern reader is much more impatient than were the Veritas.

One by one, “She Who Saves Many Lives” called each of the remaining from among “The Ten Who Can Count Mountaintops with the Eyes of the Others” and gave them a task. Each such task, “She Who Saves Many Lives” constructed to be especially apt for that particular person. Each such task was different. Each such task was designed quite deliberately to put each particular person in a different frame of mind. Just as the first three had been hungry, thirsty and unbearably hot, so too were the successive candidates from “The Ten Who Can Count Mountaintops with the Eyes of Others” variously exhausted from physical labor, desirously aroused by tales, angry, fearful, over-filled with food, in pain, and in a happy and hilarious mood. “She Who Saves Many Lives” knew well that each person would see, smell, hear, feel, and recall different things because of these different states of mind. And, as she heard their various recountings, her judgment on this was confirmed. 

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On the day when Winter and Summer balance each to each and Summer promises to give way to Winter, since all had now accomplished their tasks, “She Who Saves Many Lives” invited all them to a council fire. They were now asked to dialogue about their observations of the deep pool, the spraying cataract, the twisted oak and the nearby surrounds. “She Who Saves Many Lives” did not speak but listened carefully to all that was said.

{Translator’s Note}: Here the word “dialogue” is used to convey a process much like Bohm Dialogue. The English word “dialogue” is often erroneously thought to connote a two-sided debate because of the apparent Latin root “di” meaning “two.” However, the English word “dialog” actually comes from the Greek roots, “dia” meaning “through” and “logos” meaning “meaning.” A dialogue is not properly a debate with two sides. Rather it refers to a process of developing meaning through the processes of the group: recounting experiences, listening respectfully, and reflecting upon what was said. No-one “wins” and on-one “loses.” It is much like group problem solving except that there is no specified problem to solve. More on Bohm Dialogue can be found here. Again, with a nod to the great impatience of the modern people, I have taken the liberty to summarize much of what was actually related.

“She of Many Paths” spoke first of the many frogs, rabbits, and insects she had seen by the dark pool. She spoke of how tasty they would be and what manner one could cook frog, rabbit, and dragonfly but she had been instructed only to observe and thus had not eaten any though she was quite hungry. She also observed how frogs lay just beneath the surface of the water jutting their quick tongues out to capture fly or mosquito. She had also observed rabbits eating the large ripe blackberries she would have rather had for herself. 

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“Eyes of Eagle” said she had not noticed any rabbits at all though she had seen a few dragonflies skimming the water eating mosquitos. There may also have been frogs but mainly, she had noticed that the water falling over the cataract fell mainly into the deep pool but many drops also hit upon the rocks at the sides of the waterfall and that such drops splattered high into the air. At some times of the day, these made rainbows. Several times, wonderful cool breezes wafted mist onto her thirsty tongue. 

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“Shade Walker” had also noticed such lucky sprays. He recounted that when he first arrived beside the deep pool, he could think of little else than how wonderful it would be to dive into the depths of that cooling pool. Five fish jumped into the air from the pool and then dove back in. “Shade Walker” had imagined five times that he had been such a lucky fish. He had thought he might go mad with the heat and began silently cursing his ancestors for ever leaving the water. As the sun continued its sky journey however, he noticed the shadow of the twisted oak approaching him. Soon, his knees and feet were in the cool shade of the twisted oak. Soon, his torso and finally his face and head were also in shade. Still the water splattered off the rocks making a cooling mist. When the sun was half-way between its high point and sunset, a cool breeze flitted through the glade. 

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So in turn, did each of “The Ten Who Can Count Mountaintops with the Eyes of Others” recount to the others their observations. Each of “The Ten Who Can Count Mountaintops with the Eyes of Others” listened respectfully. Occasionally, one would make a brief comment. “She Who Saves Many Lives” sat in silence, neither speaking word, nor gesture, nor grin nor grimace.

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Now it came to pass that each of the ten sat silently reflecting a long while on the experiences of the others. At last, “Shade Walker” spoke: “It seems that perhaps the same place seems quite different depending on whether it was day or night.” All nodded. 

“Eyes of Eagles” spoke next. “As well, the hungry see food; the thirsty see water; the hot, see shade; the fearful hear enemies; the exhausted see little but ways to rest.

The one known as “Bent Finger” claimed that his observations had been the best and encompassed the whole of what everyone else had seen. 

“She of Many Paths” asked whether he had noticed dragonflies catching mosquitos or rabbits eating blackberries. 

“Bent Finger” scoffed, “I meant important things. I saw all the important things.” 

“She of Many Paths” then proceeded to tell a story about her own experiences the point of which was that it is sometimes difficult to know at the time what is an important observation.

“Many Muscles” opined that he had had the most difficult task for “She Who Saves Many Lives” had sent him exhausted from three day’s worth of hard labor to sit and observe. “In such a state, it is very difficult to observe anything.” 

“She of Many Paths” observed that she had probably never been so exhausted as “Many Muscles” had been and therefore it would be difficult for her to know exactly how “Many Muscles” had been feeling just as it would be difficult for someone without three days hunger to know just how she had felt. 

“That’s my point exactly!” added “Bent-Finger.” I was probably the only one in a good mood and that’s why I saw the most.

Their dialog continued for many hours until at last “She Who Saves Many Lives” spoke. 

“I thank you each for your many observations and as well for your thoughtful reflections each to each on what each of you said. I think the future generations of the tribe will be well served by such as you. Indeed, no one person can feel and see and hear what many can. Hopefully, you will now be in a slightly better position to know what it’s like to be hungry, thirsty, hot, tired, aroused, angry, fearful, over-sated, in pain, or happy. I have made my decision.” 

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At this, “She Who Saves Many Lives” stood and began walking around the outside of the circle, handing each of eight among “The Ten Who Can Count Mountaintops with the Eyes of Others” one of the rings of opal. “Many Muscles” and “Bent-Finger” received no such ring. For 

“She Who Saves Many Lives” waved her hand and extinguished the remaining embers. She spoke thus: “Arise now, rest, and further contemplate the teachings that each of you has provided to the others. And, know that it is hard to know what someone else is feeling be they hungry, thirsty, hot, tired, aroused, angry, fearful, over-sated, in pain, or over-happy. Soon, there will be another task for you who would earn the Third Ring of Empathy.” 

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Magic Portal: Touch this and you may then cause a book to be delivered to your door should you so wish it. 

     

The Myths of the Veritas: The Forgotten Field

03 Friday Aug 2018

Posted by petersironwood in America, management, psychology, story, Uncategorized

≈ 61 Comments

Tags

collaboration, competition, cooperation, experiment, life, peace, politics, religion, science, truth, war

The Myths of the Veritas: The Forgotten Field

{Translator’s Note}: I should have made it clear that I am not so much creating these stories as translating them from the original language family known by pseudo-linguistic scholars as the Veritas language; a language remarkable mainly in the mythical nature of their myths. This is quite different from every other set of creation myths because so many (though not all) of the people of every other religion know that their story is the “correct” one. There is no way to tell which myth is true, because they are all myths. However, there is a way to tell whether the sun is still in the sky. Go out and look. And say what you see. And if you disagree, solve the problem together. Fighting it out is completely stupid. What you need to do together is uncover the truth. But I diverge from the task. Back to the translation: 

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The people of Micah’s tribe lived long and prospered untold generations in many camps on all sides of the lake of reeds and bubbling streams. Using their gifts of sounds, made whole into the patterns of language by the careful work of the story-weavers, they prospered greatly. In a nearby valley, the people soon found the field of flowers. Whenever someone felt sick at heart as sometimes happened, the wise would walk with the world-weary to the field of flowers. Here they would sit together talking quietly among the buzzing bees about this and that. Sometimes, the wise would spin tales to help the weary once again see the unity of life; the essential oneness of all things; the long view; the broad view. The weary grew weary no longer and the pair returned to the nearby village, both renewed as to purpose. Now, the brick-makers made bricks with love in their heart for they could see that their bricks were part of a pattern that made life better for everyone in the village and their children and their children’s children and their children’s children’s children. The bread-makers baked bread with love in their heart for they could see that their bread was part of a pattern that made life better for everyone in the village and as well, for their offspring for all generations. The bead-makers polished beads with love in their hearts for they knew they were making the world more beautiful with each passing day and that they could teach their children and their children’s children to do the same. 

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As the people prospered, some explored well beyond the shores of the lake and settled on the sides of mountains while others journeyed to edges of deserts. Still others moved to the depths of the forests. Over time, the people began to build different buildings that were suitable for different locales. Over time, the people began to weave different kinds of clothing as appropriate to different climates. Over time, the people learned to hunt different game and to gather different plants. Over time, they began to weave different sorts of baskets. Over time, they began to weave different sorts of stories as well. 

{Translator’s Note}: Is this surprising? Would you expect anything else? Doesn’t this seem to comport precisely with your own experience in life? Oh, well. Back to the story. 

Yet, the people did not fight battles over whose stories were correct. If the were stories about things that could no longer be seen or heard, and had no impact on one’s actual life, everyone agreed that everyone could have their view. 

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When it came to things that could be proven, one way or another, all the people worked together in a spirit of curiosity because all wanted to know the way of things. Some of every tribe went together as friends into the field of flowers. And, here they thought, and they spoke and they listened. And they agreed on ways to test that which they did not know. And, the people checked each other’s logic and it happened many times that new ideas came from their speakings and listenings and thinkings. 

All the people worked together, though they built different sorts of buildings. All the people worked together, though they wove different kinds of clothing. All the people worked together, though they hunted and gathered differently. All the people worked together, though they wove different sorts of baskets. All the people worked together, though they wove different stories. 

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And the people saw that the very fact that there were now so many tribes and so many ways of building and so many ways of weaving and so many different ways of hunting and so many different stories was a testament to their strength as a people. If they had not flourished and expanded and become different, they would be but a tiny tribe with one kind of building and one kind of clothing and one kind of hunting and one kind of story. Far from being reasons to fight, these were reasons to celebrate. And whenever they sought to settle a disagreement, they began with a recognition of their common ancestry and acknowledged that it was only because of their tribe’s success that they spread out to different situations and that these situations led quite naturally to different ways of doing things. This is what the people did every single time. 

Until, they forgot. They forgot to go to the field of flowers. And they forgot to go in a spirit of love. And they forgot to begin by acknowledging their common ancestry and they forgot to acknowledge that their differences were a testament of their mutual success. This was something to celebrate! But they forgot.  

{Translator’s Note}: You can see in the primitive pattern of repetition the kind of immature thought process that a culture like this is prone to. In our modern societies, we have obviously moved far beyond that to systems that exaggerate the differences among people (for profit, mainly but sometimes just out of hate) and cause arguments and prevent common resolutions and instead make more profit out of sending other people’s kids off to be maimed or killed in wars and also, by the way, to maim and kill people that they don’t really know from Adam. And, how much do the surviving soldiers really gain from all that compared with the destruction of lives and property that they do on orders? But I digress. Yes, I was simply making the point that we are so much more evolved now than were the Veritas. Now, we do not only build buildings; we bomb them down. Now, we do not only weave baskets, we shred them to pieces. Now, we do not only weave stories to entertain or to teach the truth but we weave stories to deceive. Oh, incidentally, How and Why they Forgot is a different myth to be translated soon.

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The Creation Myth of the Veritas: Part I

29 Sunday Jul 2018

Posted by petersironwood in America, apocalypse, psychology, Uncategorized

≈ 33 Comments

Tags

cheating, collaboration, cooperation, creation, lies, myth, social capital, Storytelling, trust, truth

The Creation Myth of the Veritas: Part I 

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The gods grew bored and decided to hold a kind of maker fest. Using the wet clay by the River of Life, they fashioned all sorts of strange and wonderful life forms including whales that swam in the seas, giraffes, tigers with strength and speed, cunning and claws, They created birds that soared in the skies and tiny worms that squirmed in the dirt. After many eons, all of creation was done and the world was filled with wondrous creatures of all sorts. All the gods had participated and each admired the work of all the others. Only Dionysius had failed to participate. As usual, he had been roaring drunk the night before, and as usual, arrived late to the party. 

Ever the bon vivant, Dionysius after glancing around at all the beautiful creatures, said, “Hey! Cool! I want to play too!” 

Zeus shook his head for no matter how many times Dionysius missed out by being drunk, he never seemed to learn. “Well, Dionysius, had you been here on time, you could have played. But all the materials are gone. All the best fangs, the sharpest claws, the keenest eyes and ears, the strongest bones are all gone. You can see that all that’s left is a tiny pile of clay by the estuary and that little cluster of the very most pathetic weapons, over by that mesa. 

“Oh, crap,” opined Dionysius. “No matter, I’ll make something cool.” Unfortunately, Dionysius was not a morning person. In fact, when he was this badly hungover, his design skills were, if anything, even worse than when he was besotted. Worse, he rushed everything and today was no exception. He hastily slung together the remaining wet clay in a kind of rough approximation of a bear or an ape. He threw in a few bits of bone, teeth, and claws and was ready to call it a day and then try to locate the next party. But the result was so pitiable that it didn’t even meet his own low standards. 

Zeus, not for the first time, considered banning Dionysius from Olympus. “My god, Dionysius, could you make it any uglier?” 

Dionysius felt a twinge of guilt at his shoddy work. No sooner had he felt this than he decided to show Zeus a thing or two. “Indeed I can!” The only saving grace of the poor design of Dionysius had been the luxurious silver and black fur that covered the poor creature head to foot but, out of spite, he now hastily stripped it all off, save for a few odd hanks here and there. “There! That’s better!” 

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The other gods simply shook their heads in disgust. Dionysius was Dionysius after all. Without comment they walked off. “I’ll show them,” he thought. While their backs were turned to him, Dionysius took a tiny spark of creative curiosity out of his own heart and imbued his creation with it. He dubbed the result “Human” but it held little interest for the other gods. He placed “Humanity” on the earth and gave it no more thought, caring nothing for how it might or might not survive. 

When the other nearby animals saw the featherless, scaleless, nearly furless monstrosity, they chuckled to themselves. Some, such as Lion, Tiger, and Bear were hoping it would prove tasty despite its looks. Zeus however, felt some pity for the poor creature and asked the other animals if any would be willing to give Human something to help it survive. Lion and Tiger did not want to give up their speed, their claws, or their fangs. Eagle would not give up his superior eyesight. Elephant had no desire to give up his trunk, his great strength or his amazing hearing. Mammoth loved his thick coat of fur. Even the lowly chameleon would not give up his camouflage. Without knowing about the strictly illegal spark of creativity that Dionysius had bestowed, Zeus took pity and added just a small spark of intelligence. 

Those first years were very hard on Human. His only gifts were creative curiosity, some small intelligence, and, like all life, love. (For love, was not a gift bestowed by the gods, but inherent in the very stuff of Life itself). Upon seeing how hard life was for Human, Zeus again asked whether any of the other animals would give up any of their gifts. None really wanted to give up their great gifts, but one by one, they gave some small gifts out of pity for poor Human. 

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Snake, for example, allowed Human to borrow the sound of his hissing sizzle and thus did Human receive “ssss.” Crow, not to be outdone, allowed Human to share his cursing “Caw! Caw!” Mourning Dove shared his “Cooo. Cooo.” Chattering squirrel offered up “t-t-t-t.” Sheep let Human borrow, “aaaa – aaaa!” Horse let Human use “Neigh! Neigh!” Eagle, ever jealous of his keen eyesight allowed human the use of “Eeee.  eeee.” Busy buzzing bee bestowed a “zzzz” for Human’s use. 

In this way, Human was able to make the sound of many animals. Though the animals did not realize it at the time they bestowed these gifts, they were actually quite useful. Making these sounds helped disguise Human as he went about hunting and gathering. Because Human, like all the other animals, had the gift of love, they also began using these sounds to share their treasures with others. If a Human found some honey, they would make the buzzing sounds of a bee and point to the direction of the honey. 

Humans lived in small tribes and it happened that some particularly smart Humans fell in love with other smart Humans and produced a Very Smart Human. Very Smart Human saw how spider spun a strong web made in a pattern and learned how to weave baskets of reeds. 

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Then, Very Smart Human saw how the sounds of the beasts could be woven into words and the words could be woven into statements and the statements woven into stories. And these stories could be shared. Over time, leaders learned to weave stories into a shared vision so that many people could have their purposes woven into a strong fabric of purpose to make projects to help all the people. They told a story of making dams to catch fish. And it was so.They told of making rooms to hold corn. And it was so. They told of traps and plans to corner prey. Working together, people could plan and build for all the people. And Humanity prospered.


Author’s Note: The first three pictures above are original artworks by Pierce Morgan.


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Chain Saws Make the Best Hair Trimmers

12 Thursday Jul 2018

Posted by petersironwood in America, management, psychology, Uncategorized

≈ 12 Comments

Tags

autocracy, Business, collaboration, Design, fascism, Feedback, meritocracy, politics, teamwork

Continuing with the theme of deciding how much risk is “reasonable” to take in your career and your life, I’d like to share a story about my time at a mythical company we will label as NYNEXX. NYNEXX we’ll imagine, was one of the so-called “Baby Bells” who provided local phone service. It was created from the break-up of AT&TX. NYNEXX paid some marketing company millions to come up with the name which is for New Yorkx (telephone), New Englandx (telephone) and XX = who knows what we might do in the future!? And sure enough, within five years most people who were served by NYNEXX knew it was a brand of headache remedy. See, marketing is not nearly so scientific as some (particularly those selling marketing services) would have you believe. More about that another time. NYNEXX later merged with Bell Atlanticx and then with GTEx and has transmogrified into a company known as Verizonx. (Any resemblance to similarly named companies, such as NYNEX, of course, is purely coincidental).  

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This story concerns itself with professional advice I was asked to render. At the time, I was the executive director of the Artificial Intelligence Lab at NYNEXX Science and Technology. But my management chain knew that I was knowledgeable in Human-Computer Interaction, Human Factors, User Experience etc. In fact, I was asked to start up and then head up the AI Lab to do work in speech recognition, expert systems and machine vision. Before even accepting the job, I explained how much we also needed a group doing Human-Computer Interaction research. This turned out to be a wonderful thing for all the obvious reasons, but one of the non-obvious reasons was that it helped cement HCI into the minds of my management. 

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A hot summer day, several of us were called into a conference room by one of the chief aids to the CEO so we could advise on a new proposal the CEO had for increasing trust of top management. You probably intuit quite well that it’s important for workers and managers to trust the top management of the company. The numbers for NYNEXX at that time (decades ago) had been abysmal several years running. The first year that they reported results, only something like 14% of the workers trusted top management. The numbers were even worse for lower management than for union workers. Top management decided the reason for these terrible results was that people did not know enough about top management and the reasons for their decisions. So, they instituted a plan to TELL people more about why what top management was doing was RIGHT, damn it! They did this for a year and then re-measured the results. Now, the percentage of workers who trusted top management had skyrocketed all the way to about 10%! Wow! In the company rag, which I believe was called The Leader, they reported last year’s numbers, this years numbers, and then said that with all their success, they would continue the program for another year. Huh? Yeah, right? And this was way back when Donald Trump was still merely a racist, misogynistic, unfaithful, bankrupt builder.  

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The top NYNEXX management had called in one of the top business consultants on the topic of trust and he related to them the story of Sam Walton. You have to understand that whatever you may think of Sam Walton, Wal-Mart, or the Walton heirs, he was a down to earth, hands-on manager. He would spend half his time riding around in his pick-up truck with his hound dogs in the rear of the truck and go personally to the stores and see how things were going and talk to his store managers. At some point, the business grew so large that it took a long time to get back to every store so they started an hour long conference call each week. Each of his store managers called in to a conference call number and any manager could explain in one minute, a problem that they had encountered and solved. Since each of the store managers might face many of these same problems, this sounded like a very useful exercise in knowledge sharing and organizational learning. Part of the reason it worked as well as it did was no doubt because the managers could relate to Sam Walton. They already trusted him because of all his personal contact and the reputation that arose from that personal contact. I am sure the conference calls served to further enhance mutual trust in the organization as well as provide valuable organizational learning. 

The chief aide from the CEO’s office explained all this to us by way of background. Next, he revealed their “take-away” and plan from the consultant’s consultation. They would do what Sam Walton did! He was trusted! So, now they would be trusted. Well, the design rationale thus exposed caused that same facial expression to appear on my face as when I discover that the jar of garlic-filled olives I was looking forward to consuming is completely encased in a finely feathered grey mold. Why the crinkled nose? Because NYNEXX top execs were nothing like Sam Walton when it came to being content to be “just folks.” They didn’t drive pick-up trucks, but were chauffeured in stretch limos. They didn’t ever wear jeans and a plaid shirt. They wore 3-piece suits. Even in the shower. So, already this plan was showing a serious issue. It seemed to me that it would succeed in about the same degree as my wearing the same brand of shoes that Rafa Nadal wears would enable me to create the same degree of speed and top-spin on my forehand drives that he does. Aside from the much more collegial nature of Walton’s relationship to his employees than our executives enjoyed, the other major difference is that all the Wal-Mart store owners faces at least some similar problems. There was a reason to share information. By contrast, the diversity of contexts and jobs and roles that NYNEXX managers faced was tremendous. Some sold yellow page advertising. Some led AI labs. Some managed repair crews. Some managed coin-counting operations. Still others were in charge of long-distance operators.

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At the time, there were about 1000 Wal-Mart stores but there were 70,000 NYNEXX managers, so the top management at my company decided it simply would not do to allow them all to talk; it would be chaos. So, to increase “trust” in top management, all 70,000 NYNEXX managers would leave whatever else they were doing each Friday morning at 9 am and dial in to a conference call and hear the CEO talk at them for a solid hour. So, here’s one dilemma. As a so-called Human Factors Expert, I am supposed to take humans as they are and design to them. But I am sitting in the meeting thinking, “How the hell can adult human beings in management not be smart enough to see what a bad idea this is!” But it’s antithetical to the premises of the field to yield to the temptation to shout that. 

And now the aide approaches the punchline, with this gem. “But we do want to make it interactive. At the very end of the hour, each manager will press one of the keys on their touch tone pad and we’ll record their answers. So, for example, the CEO might talk for an hour about how important it was for each manager to know precisely their job responsibilities. And, then, at the end of the talk, every manager would be told to indicate by touch tone on a ten-point scale how well they knew their job responsibilities.” So, this was the plan. Now, the aide turns to me and says, “So, that’s why we need your help. You’re a human factors expert. Should we have them use the “0” key for ten? Or should we use “9” for the top of the scale and “0” at the bottom? Which one?”

antique business call collector s item

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Here we have an example of a classic dilemma in human-computer interaction. The boss/developer/client/customer asks you a very specific question. You could answer the question, but you know that it is the wrong question. Do you answer their question? Or, do you point out that they’ve asked the wrong question? And, what if you point out that it’s the wrong question and they insist that you answer the question asked, not the one you think they should have asked? I do not think that one answer is correct for all circumstances. How much are you willing to risk? It will depend on culture, for instance, and your circumstances; how much your own boss supports you; how much you care about keeping your current job – and many other factors. Here is what happened in this case: 

I explained to this aide as clearly and calmly as I could that this whole idea sucked big time and why it sucked. No, I didn’t use that term. On the other hand, I probably could have toned down the exasperation in my voice just a tad. But sometimes, a degree of righteous anger is appropriate. It wasn’t simply that this was a bad design. It was a bad design because they had no understanding of how trust is created or any ability to empathize with their 70,000 managers that they were supposed to be leading. So, it’s not clear to me that it was inappropriate to be a bit exasperated. 

The aide’s face grew red. He got a pugnacious look on the front of his head and said, “WELL! When my boss, who by the way, is the CEO, asks me what the best way to do something is, it is my job to tell him the best way, not to tell him it’s a bad idea!” 

To which, I responded, “Well, when my boss asks me which type of chain saw is best for him to use to trim his hair, it’s my responsibility to tell him that a chain saw is a really bad way to cut his hair!” 

It makes me chuckle to recall it, but the aide didn’t find it all that funny. One of my colleagues also pointed out the telephone traffic congestion peak created by having 70,000 people call in simultaneously. We apparently put enough doubt in their collective corporate mind that they ran some focus groups on the idea and it was thankfully never actually implemented. 

Silly ideas like this may soon grow more common and the penalties for pointing out the truth may well grow more severe. We all have to ask ourselves how much we will tell the truth — and how much we will answer the wrong question in order to save our jobs, our ratings, our lives. This is not an issue limited to human factors and user experience. It can happen anywhere when people are put in charge based on something other than experience, expertise and a commitment to excellence. 

man cutting tress using chainsaw

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Happy July 4th

04 Wednesday Jul 2018

Posted by petersironwood in America, management, psychology, Uncategorized

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Business, collaboration, competition, Feedback, Human-Computer Interaction, learning, life, politics, psychology, science, teamwork, UX

As we celebrate in America, let’s not forget that many people fought long and hard to gain our independence and then to keep it. Let’s honor them by making sure we keep our independence. It would be a shame to lose it on the battlefield…and even more of a shame to lose it to greed.

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It would also be a good time to recall that America is not alone in the struggle against tyranny. Many other countries had to fight and win their independence – and in other cases, people are still fighting for their freedom.

 

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As I mentioned before, I am temporarily suspending additions to the Pattern Language of ‘best practices’ in collaboration and teamwork and shifting to a different genre for a time. I’m still quite interested in collaboration and teamwork; I am interested in working together to learn from each other how to do that better. As I’ve tried to point out, while competition certainly has a place, both in nature and in human civilization, in human civilization, it needs to be done within an agreed upon framework. Otherwise, competition spins out of control into anarchy and violence. Of course, this has happened before in human history. This time, when our very lives depend on a global network of interconnectedness, anarchy will be worse than ever before. For now, however, I’ve listed most of the major Patterns I’ve run into. I will continue to elicit and look for additional relevant Patterns. If you think of one, please comment on the summary/index or email me at: truthtable@aol.com

 

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Meanwhile, I’ve decided to share a number of experiences from my career as a researcher and practitioner in psychology, AI, and the field of human-computer interaction/user experience. I will relate these as honestly and completely as I think useful. In some cases, I may use pseudonyms to avoid embarrassing anyone. Clearly, stories are told from my perspective, and others might remember things differently, if at all. 

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The reasons for recounting these stories is basically threefold. First, studying a field such as psychology, or human-computer interaction is related to actually working in the field but not so much as you might think. For the most part, the errors I’ve made and the lessons that I’ve learned in the course of a long career are not primarily technical. The main lessons are socio-technical. Hopefully, people considering a career in a related field may learn from my mistakes. But aside from pointing out mistakes made, I hope to give a flavor for what it’s really like to work in the field. 

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Pattern Language Summary

29 Friday Jun 2018

Posted by petersironwood in America, management, psychology, Uncategorized

≈ 116 Comments

Tags

Anti-Pattern, bully, Business, collaboration, competition, cooperation, innovation, Overview, Pattern, pattern language, politics, tyrant

A fellow writer recently posted a story seed on Facebook: “The World is Made of Glass.” 

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I immediately thought: “Indeed it is. And that glass can be extremely beautiful but it is also fragile. It is called ‘mutual trust.’ We live in a globally interconnected world that fundamentally depends on that mutual trust.” 

I recall that when I was eleven years old, if my friends and I saw a bottle on our travels, we would find a way to destroy it. Before we actually destroyed it, we would discuss the most fun method. Would we chuck stones at it? Or would take turns throwing it high in the air and wait for it to crash upon the ground? One thing we never discussed: whether or not smashing the bottle was a good idea. It never occurred to us that time and effort had gone into making the bottle. It never occurred to us that someone might come along and cut themselves or their bike tires on the broken glass. It never occurred to us that a shard of glass might go flying into someone’s cornea. 

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Stupid. But I was eleven. Now, quite astoundingly, I find people who should be decades beyond knowing better want to break bottles just for the hell of it. They want to destroy the current network of agreements, treaties, compromises, supply chains, currency exchanges and replace it with … ? The goal of the pre-teen billionaires? An extremely divided society in which a very small number of people will hold all the wealth and all the power and control all the sources of information. Most people on earth will essentially be their slaves. It will be a world run by men, not laws. This “break everything and then grab all the pie for yourself” goal might succeed but I think a more likely outcome is the destruction of civilization. 

Suddenly realigning the nations of the nuclear-armed world when many of them will be headed by essentially authoritarian dictators is extremely dangerous in terms of beginning an atomic war. War and war-like rhetoric are standard tools for autocrats to consolidate their power. 

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Even if atomic war is somehow avoided, billions of people could die. No, not millions. Billions. As I’ve mentioned before, most of us know how to survive and thrive in a particular context and we’ve become largely unaware of the extent to which the adaptive habits in our brains depend on our network of friends, family, and information sources. Not only will infrastructure and supply chains falter, fray, and fail; Anti-Patterns for collaboration will prevail over Patterns. This will make life more miserable but it will also make what people do far less efficient and effective as well. 

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I think anyone can do the necessary extrapolation. Becoming better at positive collaboration and increasing mutual trust will have two effects; at least, so I claim. First, there will be a local effect: whatever work you’re doing will become more pleasurable and effective. Second, there will also be a more global effect: you are providing a model of what works for others; you are also making them feel good about working with others; increasing their trust in each other and, to some extent, in their fellow humans. Better collaboration, teamwork, and cooperation can help prevent the destruction of our glass world. 

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Needless to say, the world is hardly perfect. It does need to change. That can be done in a collaborative way that leaves people alive; respects individuals; protects important freedoms. Real improvements will not be made by isolating nations, by trade wars, by shooting wars, by reneging on signed agreements, by tearing families apart, by cruelty. 

And yet, there is reason for hope – and action. People around the world are interested in learning how to collaborate better. That’s one reason for hope!

 

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Here is an index to the Patterns and Anti-Patterns that have been presented in this blog. 

Special Spaces & Wonderful Places introduces the concept of a Pattern Language.

“Who Speaks for Wolf?” reminds us to seek the input of all stakeholders and relevant areas of expertise before making a decision.

“Reality Check” reminds us that we cannot settle for ersatz measures; at least periodically, we must make sure we understand what is really happening.

Small Successes Early suggests that before launching into a complex project, especially when strangers must collaborate, it is useful to first tackle a smaller, shorter term project so people can build mutual trust.

Small Successes Early: Metaphor & Fable is an experiment in additional, potentially useful new parts of a Pattern. Although they seemed useful in this particular Pattern, I am not certain that they should be a normal part of a Pattern.

Radical Collocation suggests that for some types of complex problems it is important to put everyone together in the same space. Particularly relevant when the structure of the problem is not completely known ahead of time.

Meaningful Initiation can be a significant source of group cohesion but if done poorly, it can become an excuse for people to act cruelly. In that case, it can backfire.

The Iroquois Rule of Six suggests that we do not glom onto the first interpretation that comes to mind when it comes to interpreting the behavior of others.

Greater Gathering is a way for people to feel connected to the larger organization that they belong to – over and above those they come into frequent contact with.

Context-Setting Entrance allows people to know how they should act once inside a physical or virtual place.

Bohm Dialogue is a way of relating non-competitively. Rather than “making points” to “prove” one’s pre-existing beliefs, people work together to build a joint understanding.

Build from Common Ground – Rather than trying to be overly “efficient” by jumping right into “resolving” differences, it works much better to begin by establishing common ground in terms of experiences, likes, values, hobbies, concerns, etc.

Use Thoughtful Group Feedback Structures and Processes in order to provide useful information in a way that maximizes its likelihood of actually being used.

Indian Wells Tennis Tournament is not a Pattern per se. The purpose of this interlude is to provide an example of complex collaboration. Often, when we use a service, buy a product, or attend an event, we fail to think about how much complex collaboration is necessary to make it happen.

Negotiate from Needs, not Positions. Often, creative solutions to negotiations can be discovered by working together to understand the situation from each other’s perspective.

Give a Sympathetic Reading. If you work together with others in good faith, it pays to do your best to interpret what others say in a way that makes sense, if you can find one.

Positive Deviance. There is always variation in the way people do things. In a large enough population, it often happens that a few people may have solved a problem that faces everyone. That information, often implicit, can improve the lives of the entire population.

Music binds people together. This post explores some of the possible reasons.

Narrative Insight Method describes techniques for gather valuable knowledge from experts through the use of storytelling.

Fostering Group Cohesion through Common Narratives is another storytelling technique: in this case, one focuses on building and disseminating stories that illustrate common values.

Fostering Community Learning via Transformed Narratives. This helps solve a dilemma. For organizational learning, it’s crucial to learn from people’s mistakes. Ordinarily though, mistakes are not just used for learning but to bar one from advancement, raises, and the esteem of one’s colleagues.

Speak Truth to Power says that those in power must hear the truth rather than simply what will make them happy. (See also Anti-Pattern: Kill the Messenger).

Find and Cultivate Allies in complex organizations. Often, necessary allies may not be immediately obvious from official org charts.

Support Both Flow & Breakdown if you want to avoid systems that crash catastrophically.

Use Diversity as a Resource. This can be especially useful in finding and formulating problems, generating ideas, synthesizing ideas, looking for bugs, finding creative ways to market and sell products, etc.

The Day From Hell: Why Does Anyone Care?  A fantasy of how the simplest most mundane things could become nightmares of conflict without cooperation and collaboration. (Not a Pattern – a motivation for a Pattern Language.)

Collaboration Patterns: A Pattern Language for Creative Collaborations. This is a pointer to a so-far unrelated attempt to build a Pattern Language for Collaboration.

Anti-Pattern: Power Trumps Good This is the first of a series of ANTI-Patterns; that is, things to be avoided. Might does not make right; but when people act as though it is, the most powerful rather than the most competent calls the shots.

Anti-Pattern: Gratuitous Push Down This Anti-Pattern describes the behavior that some people engage in of useless and unnecessary cruelty. They push people down for no reason.

Anti-Pattern: Kiss Up; Kick Down People obsessed with power for its own sake will tend to be very solicitous who have more power and show no respect for those whom they oversee

Anti-Pattern: Conjure a Common Enemy This is a common trick of tyrants. They will point first to some very unpopular group and exaggerate its influence, power, or ill intent. In some cases the “enemy” can be completely imaginary. Eventually, the “common enemy” is anyone who disagrees with the tyrant.

Anti-Pattern: Taking Credit & Spreading Blame. Another common tyrant trick is to take credit for everything good even when they had nothing to do with it and to spread blame on others even if they had nothing to do with the bad outcome.

Anti-Pattern: Kill the Messenger This is the opposite of a Learning Organization. Tyrants want to “kill the messenger” because they bring bad news.

Anti-Pattern: Cascading Betrayal Since the organization built by a tyrant does not rely on affection or competence, once power starts to crumble, people will begin to desert the tyrant. Viewed from a different perspective, some may simply decide to do what’s right rather than what’s easiest or most profitable.


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Anti-Pattern: Kill the Messenger

28 Thursday Jun 2018

Posted by petersironwood in America, management, psychology, Uncategorized

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advertising, Anti-Pattern, bully, Business, collaboration, cooperation, learning, marketing, media, Pattern Langauge, politics

This may be the last in the series of socio-technical Anti-Patterns (that is, things you want to avoid doing). Although I do think there is value in the Anti-Patterns (or I wouldn’t have bothered), I think the emphasis should be on the Patterns. It’s also personally depressing to write about Anti-Patterns right now because every time I write about how a particular type of behavior is to be avoided, it happens in real life! In abundance! Without apology! 

This is why I also included the “what if” story about tennis. I really think people do not quite see how utterly dependent the vast majority of us are on complex, globe-spanning interactions which are, at bottom, based on mutual trust.

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Once we erode that trust, literally millions will die even if war is avoided – which itself seems a remote possibility. It is a bit, I suppose, like the proverbial story about fish not “realizing” they are in water because it’s all they’ve ever known. People exist and thrive because of this network of trust. But they have no realization that it’s even there, let alone that it’s crucial. Once these networks are destroyed, they will be most likely be replaced by much simpler, less flexible ones based on power. There is a limit to how large these can grow because when possible, everyone will realize that such a network only really benefits the person at the top. So, they escape if they are able. Such power-based networks are also far less capable of innovation than ones based on trust, expertise and experience, fair incentives, the free flow of information. And, one of the main deficiencies in power-based networks is illustrated by the following Anti-Pattern.  

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Kill the Messenger

In the context of a crucial issue or task, important information is provided to the Person in Power: information that is critical in making the right decision or designing the proper course of action. When this information is delivered to the Person in Power (here abbreviated “PP”), they hear something they don’t like. So, they literally or figuratively, kill the messenger. 

At first blush, this Anti-Pattern seems insane. Of course, it is unfair and unethical to kill the messenger, but how does it benefit the PP who does the killing? Here’s the surprising answer: It doesn’t! Not in the least! He or she is encouraging people to avoid providing him with crucial information. It doesn’t benefit PP, but it does benefits his or her Id-Baby. Some people would say it benefits his or her ego, but that is not really in keeping with Freud’s original meaning of the words Ego, Id, and Superego. Or, to say it another way, killing the messenger is not good for the PP’s body or the PP’s long-term prospects; in other words, not for the adult PP (if there is one). Killing the messenger is an infantile reaction of the inner child who believes everything must be the way they want it to be. 

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There is, however, another reason – an also insane reason – for the PP to kill the messenger. He is now free to discredit the messenger. This in turn, if carried out as a policy against the Message  Sent by Messenger (here abbreviated “MSM”), people will begin to doubt the MSM and rely only on the PP for the “truth.” This reason shows a somewhat longer time-span of attention. After all, if people have a lot of experience with MSM that turns out to be quite useful information, it will take some time for the PP to destroy credibility of the MSM. But, it is still quite limited thinking; perhaps not a 2 year old, but more like a spoiled 13-year old from one of the more prestigious Prep Schools. Plans must change and we must be open to it. So, for the PP to destroy sources of potentially useful information to the PP, is still insane. 

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(Editorial Aside:  And, I must confess, I am totally bewildered that we while we shouldn’t and wouldn’t let an insane person drive a school bus, we would have one armed with nuclear weapons. Well, more than one.)

In various organizations and contexts, the specifics of Killing the Messenger vary as well as the degree to which it happens. “Killing the messenger” figuratively can be partial. For example, a company will likely fill its website with positive news about the company. They probably take a similar tack with employees. If they are required by law to tell you about a drug’s side-effects, they will do it while a beautiful woman in a white dress dances carelessly and weightlessly through a field of daisies and while somewhere magic elves are playing Beethoven’s Ode to Joy. Who wouldn’t want those side effects?! And, yet, that same company might be quite scrupulous about the accuracy of some of the data it depends on for its operational efficiency. So, it can be a mixed bag. At least, it can be a mixed bag for a normal organization or a normal person. 

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At one extreme, we might have some sort of highly enlightened guru who would immediately take in each new moment without judgement. Most people may initially have a negative reaction to bad news. They may not believe the messenger. They might say, “What? What did you say? No! You must be joking!” 

In some cases, even a normal person might lash out at a messenger. I can see that if a member of the Armed Services came to your door to tell you that your spouse had been killed, you might scream at the messenger. But, if you’re more than a very small child, you realize it wasn’t their fault. 

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But no sane adult would block out potentially crucial information that should inform their critical decisions. A sane adult would seek out additional sources of information; cross-check them against each other; surround himself with smart, competent people honest enough to tell the truth, even when it “hurts.” Without the truth to work with, a PP is just a Powerless Puppet to their own Id — or, likely, someone else’s.

Perhaps you have been the recipient of some variant of “Kill the Messenger”? Or observer?

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 I will post another Pattern Language Overview that includes the newer Patterns and Anti-Patterns – with clickable links. After that, I plan to move in a quite different direction. 


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Anti-Pattern: Taking Credit & Spreading Blame.

27 Wednesday Jun 2018

Posted by petersironwood in America, management, psychology, Uncategorized

≈ 2 Comments

Tags

Anti-Pattern, bully, Business, collaboration, competition, Democracy, fascism, innovation, learning, pattern language, politics

man in brown long sleeved button up shirt standing while using gray laptop computer on brown wooden table beside woman in gray long sleeved shirt sitting

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Think back to the worst boss you ever had or ever observed. Maybe one stands out immediately. Or, maybe you had two so it’s hard to say which was worse. If you have been very lucky and had reasonable bosses throughout your life, then, maybe you can think back to a very nasty teacher. In either case, I’m hoping you can think of someone who was not only strict, but pig-headed, arbitrary, unfair, and liked to demean employees (or students) in front of everyone. Not only that, they would take credit for the work of others and blame others when they had actually made the mistake themselves. 

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These are the sorts of people who practice the Anti-Patterns that I’ve been writing about lately. And it occurs to me that most people have had some experience with something similar to fascism in its mildest form: having an “intolerable” boss or teacher. It’s a very mild cousin, but it  is a cousin. 

The major difference is that if you have a horrible boss: a bully, a liar, a person who uses their position to hide their incompetence and blame it on others, it bothers you at work and you may lie awake thinking about it, but you do have other things in your life. You don’t have to have it affect your personal life; it doesn’t necessarily mean you can’t have fun playing a sport or dancing or singing. But actually living under fascism is a 24×7 business. Your bosses now are in charge of everything in your life that they want to bother with being in charge of. In the post below, I describe another one of the Anti-Life Anti-Patterns that they will tend to use: Taking Credit and Spreading Blame. 

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Taking Credit and Spreading Blame. 

The basic idea of this Anti-Pattern is simple. The “boss” controls information into and out of their group. They are in a position to present the work of the group to higher management. The workers under the boss, in some corporate cultures will have little recourse when they are mistreated or their actions are misrepresented. If someone comes up with a good idea, for example, it may be ridiculed by a boss who knows less. Let’s say, for instance, a member of a research group at a camera/film company comes up with the idea of an electronic camera, the boss may well call the idea ridiculous. If it later turns out that the camera/film company goes out of business due to competition from electronic camera companies, the boss who originally pooh-poohed the idea will now claim that they were all in favor but that they had asked the employee who originally thought of it to look into it. That employee had come back with such a negative assessment of the market, that they had all convinced the boss not to pursue it. This is an example of “Spreading the Blame.” 

On the other hand, if the boss had decided to pursue it and it had made the company successful, that kind of boss would lead everyone to believe that it had been their idea all along. They might even go so far as to discredit, transfer, or fire the employee who had actually thought of it. One might be tempted to think the “truth would out” and it might, but the boss has more control over how the group and the individuals within it are perceived than the employees do.

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In an organization without any form of checks and balances, a tyrannical boss may gain a stellar reputation among higher management by the use of this tactic. This may result in promotions and an ever-expanding scope of power with which to ruin people’s lives. If you can convince the people above you that you never make a mistake yourself because you convincingly blame others; and you manage to take credit for everything that happens in your organization (and possibly even credit for some of what happens even in neighboring organizations) then you will gain more control over the information flow. 

Ultimately, the efficiency and effectiveness of the organization suffers when Anti-Patterns such as Taking Credit and Spreading Blame are employed. People will begin to see little reason to work hard or imaginatively since the boss will take the credit. People who gain pleasure from friendly and collegial interactions will work somewhere else if they possibly can. Similarly, people who are primarily motivated at work by the work itself and doing it well will tend not to thrive under such a boss and will also go work somewhere else as soon as the opportunity arises. However, people who like to be told what to do, and enjoy power themselves, might collaborate with a boss who uses Anti-Patterns because the employee may feel as though helping the boss is the best way to open a promotion for themselves as well. 

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What “Anti-Patterns” have you observed in a boss, petty bureaucrat, teacher? 

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Collaboration Patterns: A Pattern Language for Creative Collaborations. 

14 Thursday Jun 2018

Posted by petersironwood in management, psychology, Uncategorized

≈ 1 Comment

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Business, collaboration, cooperation, creativity, Design, innovation, pattern language, teamwork

Collaboration Patterns: A Pattern Language for Creative Collaborations. 

(Takashi Iba with Iba Laboratory).

In response to a look at my on-going efforts to build a Pattern Language of ‘best practices’ in collaboration and teamwork, one of my readers suggested I take a look at the work of Takashi Iba at Keio University in Japan. I fondly recall visiting Keio University back in 1977 and giving a lecture on our work at IBM Research with John Carroll and Ashok Malhotra on the “Psychology of Design.” (See references below). In any case, I bought the book and read it and here I am recommending it to you. 

The approach taken in Collaboration Patterns: A Pattern Language for Creative Collaborations is somewhat different from the one I’ve been taking so far. The Patterns here are fairly elaborate and “wordier” while the ones in Collaboration Patterns are much shorter and more at a strategic level. They deal more with what one should do rather than how how to achieve the results. Another way to think about it is that some of the Patterns in this blog are more about mechanisms or processes to achieve many of the goals expressed in Collaboration Patterns. 

The Patterns in Collaboration Patterns are each only two pages (one of which are quotes and cartoons). You can read the book quickly and an entire group could come up to speed on using this book fairly rapidly. By contrast, understanding all the Patterns in this blog will take a longer time. Anyway, if you are in the middle of a project right now or about to start one and would like to improve your creative collaboration, I would suggest starting with Collaboration Patterns. It gives excellent suggestions for how to use the book in multiple ways. Hopefully by now, everyone sees that collaboration has always been vital for humanity to have many of the things that now exist to make life more beautiful, comfortable, and safe. I think that there is a place for these longer Patterns as well. 

https://www.amazon.com/Collaboration-Patterns-Language-Collaborations-Catalogue/dp/1312447168

Carroll, J. and Thomas, J.C. (1982). Metaphor and the cognitive representation of computer systems. IEEE Transactions on Man, Systems, and Cybernetics., SMC-12 (2), pp. 107-116. 

Thomas, J.C. and Carroll, J. (1981). Human factors in communication. IBM Systems Journal, 20 (2), pp. 237-263. 

Malhotra, A., Thomas, J.C., Carroll, J. & Miller, L. (1980). Cognitive processes in design. International Journal of Man-Machine Studies, 20 , 119-140.

Carroll, J. Thomas, J. Miller, L. & Friedman, H.  (1980). Aspects of solution structure in design problem solving. American Journal of Psychology, 93 (2), 269-284.

Malhotra, A., Thomas, J.C. and Miller, L. (1980). Cognitive processes in design. International Journal of Man-Machine Studies, 12, pp. 119-140. 

Carroll, J., Thomas, J.C. and Malhotra, A. (1980). Presentation and representation in design problem solving. British Journal of Psychology/,71 (1), pp. 143-155. 

Carroll, J., Thomas, J.C. and Malhotra, A. (1979). A clinical-experimental analysis of design problem solving. Design Studies, 1 (2), pp. 84-92. 

Thomas, J.C. (1978). A design-interpretation analysis of natural English. International Journal of Man-Machine Studies, 10, pp. 651-668. 

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Anti-Pattern: Gratuitous Push Down

11 Monday Jun 2018

Posted by petersironwood in America, management, psychology, Uncategorized

≈ 2 Comments

Tags

authoritarianism, Business, collaboration, competition, cooperation, cruelty, Democracy, fascism, Pattern Langauge, politics, teamwork

Anti-Pattern: Gratuitous Push Down

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Prolog/Acknowledgement/History: 

This is the first of a planned series of “Anti-Patterns.” These are things to avoid. “Anti-Patterns” is admittedly a kind of odd name. Anyway, I simply mean that while the Patterns are something to be used in many cases to enhance collaboration and cooperation, these Anti-Patterns should never be used. While I think the focus of improving teamwork and collaboration should be on using the Patterns; I do think it is worth pointing out some of the Anti-Patterns to avoid. While forcing the behavior you want on others may result in coercion or obedience, they are antithetical to real teamwork or cooperation. 

Of course, some people feel that coercion and obedience are enough. There are at least two major issues with trying to control a world through coercion and obedience. 

First, no-one is that smart. No one person or even small group can know enough to make the best choices. The inevitable result of top-down control with autocratic powers with no checks and balances is that the group insulates itself from what is really happening. No-one wants to tell the King that they have no clothes. In the Anti-Pattern world which values “obedience,” the messenger will be shot unless the news is quite excellent indeed. As a result, every dictatorship spirals more and more out of touch with reality as time goes on. In the middle ages, knowledge and situations often changed slowly so an Empire as vast as that of the Romans might last hundreds of years. In the middle of the 20th century, a dictatorship might last a decade before it makes decisions on completely out-of-date information about what works. Now, it will be even less. A dictatorship can still take more time to completely disintegrate into chaos, foreign invasion, or anarchy; particularly, if it starts with a lot of resources already in place. But eventually, when no money is spent on public education or basic research; when people are appointed and promoted on the basis of how they were born or who they know rather than their abilities and experience, people who succeed in such organizations are the ones who are most capable of lies and deceit. There is little time and not motivation left over for learning what is really going on. Eventually, dictatorships fail, and they will do so even more quickly if they begin with basically flawed doctrines that are already “out of date” when the administration begins. 

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The second fundamental flaw with authoritarian dictatorships that demand obedience is that people will never be motivated to do their best and in many cases, behind the back of the dictator, where they can’t be seen, they will do actual damage and sabotage. The more the dictator tries to “crack down” and make sure everyone is “pulling their weight,” the more insidious becomes the sabotage. 

The third fundamental problem with authoritarianism coercion, as opposed to cooperative democracy, is that administering cruelty and mediocrity necessarily dehumanizes the “successful” people in a dictatorship. They become nastier and nastier people. It’s inevitable. And they will become less and less capable of giving and receiving love, not only from strangers, but even from their own family.  

Author, reviewer and revision dates: 

Created by John C. Thomas in June, 2018 

Related Patterns: Anti-Pattern: Power Trumps Good.

Abstract: 

In dictatorships of any size, people at the top have absolute power. In order to rationalize the inhuman behavior toward others that they exhibit, they rationalize that everyone is like them (mean and egocentric); the dictator believes they are just better at it. In other words, they live in a world limited by their own concepts to one composed only of zero-sum games. Whatever one person loses, they gain and vice versa. They do mean things to others, not only to gain some real benefit, but just because they can. Such acts are meant to demean, dispirit, harm, enslave or kill others. Such acts are antithetical to actual teamwork and collaboration. And, let’s not forget that they are also unethical. 

Context: 

I believe that every person has some mixture of behaving so as to maximize their own interests and maximizing for the “greater good.” Normally, as people mature, they begin to gain confidence in themselves and their ability to deal with the world including dealing with other people. Humans are intrinsically very social animals. In societies, there develops a basic sense of trust in others. Of course, in every society, that trust is sometimes betrayed. But most people have enough confidence in themselves and in the society that they live in so as to believe that when trust is betrayed, they can recover. In a few cases, people have so little confidence in themselves and/or have such bad experiences with trusting others that they will do anything to avoid cooperation. Instead, they want power. They want to dictate the terms of every situation. If someone trusts them, they will simply exploit that trust. They don’t view this as “wrong” or “unethical” because they don’t really believe in ethics. They believe everyone is out to get whatever they can for themselves, regardless of the cost to others. All the social “niceties” are basically viewed as a scam to “trick people” into trusting so that you can scam them better. 

cards casino chance chip

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Often this type of psychopathic personality will also have poor impulse control and run afoul of the law on multiple occasions. They cause a lot of pain and suffering to the victims of their crimes, and some to everyone they come in contact with. Generally, they become incarcerated early and their influence on the larger society is minimal. Sometimes, however, they are capable of “kissing up” or at least “holding their tongues” when interacting with those who have power over them. People such as their managers, bosses, and parents may not see their gratuitous push-downs. The people who work for them; or their students or children will see them for what they are. They may be clever enough to avoid adverse consequences to themselves by directing all of their gratuitous cruelty to people who have no power to push back. These are the coaches who molest children; petty dictators; bosses who publicly berate employees; Hollywood directors who insist on sexual favors and so on. 

In order to dramatize and illustrate this Anti-Pattern, I have characterized the behavior as being related to particular people and the way that they have often been brought up. In reality, of course, everyone’s behavior has multiple determinants, only one of which is their character. The situation also has a huge effect. For example, for most people, there is some tendency to use the Gratuitous Push Down occasionally. It is not uncommon for an older sibling or upper classmate to use such a ploy. 

Situations do make a difference. When people suffer no consequences of any severity, they are much more likely to employ this Anti-Pattern. When people are removed from the consequences to others, it is also easier for most to use this Anti-Pattern. Most people would not, for example, walk over to a troop of Girl Scouts selling cookies and scream at them to go away and never come back. The would-be miscreant would be embarrassed to act like this in public. They might, however, very well vote for an ordinance to make selling Girl Scout cookies illegal even though there were no real consequences for the person casting the vote. That’s what makes it “gratuitous.” They are denying someone else the achievement of that someone else even though it doesn’t really cost the other person anything. 

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Problem: 

When people have no desire for “true” cooperation but instead view each transaction as an opportunity to gain for themselves at the expense of others, this tends to decrease social capital within the society. Such people will often show their true colors by using the Anti-Pattern: Gratuitous Push Down. The true psychopath feels immediate pleasure in doing this, but also feels that they will gain more later because the person that they have demeaned, assaulted, insulted, stolen from, raped, etc. will have less power in the future as a consequence of their act (and in their minds, less power for others automatically means more power for them). 

Such mean-spirited behavior will tend to destroy social capital in a society generally, but it will also have much more specific and localized effects. For one thing, eventually everyone the psychopath comes in contact with will realize that such a person, whatever they say, is in it for their own gain and has no honor; their word means nothing. Because people come to trust the psychopath less and less, the psychopath sees this as vindication for their stance of treating everything as a zero-sum game. In reality, it is the major cause. Having never experienced unconditional love or even a win/win solution, they forever fail to see their own role in creating this “micro-climate” of mistrust around them. What they experience becomes increasingly confrontational until it destroys them and many nearby. 

Any kind of gratuitous push-down tends to send waves of mistrust and negativity throughout the environment. A person insulted or humiliated is more likely to exhibit similar behavior with others. Similarly, people who experience child abuse or sexual abuse are more likely to wreak these behaviors on others.  

abandoned ancient antique architecture

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Forces:

  • Normally people trust more than mistrust others.
  • Mutual trust typically leads to good outcomes for all parties. 
  • Having trust rewarded with good outcomes tends to improve the chances of future trust. 
  • People who grow up with constant demeaning and criticism will tend not to trust others.  
  • Some of these people will become true psychopaths who view others only in terms of tools to be used for one’s own gain, typically by making “agreements” and then breaking them. 
  • True psychopaths will often say or do mean things, not because there is an immediate material gain, but “just because they can.”   
  • A person who uses the Anti-Pattern: Gratuitous Push Down will tend to generate a self-fulfilling prophesy because eventually more and more people will not deem them trustworthy. 
  • People who do not trust others, but have minimal power themselves will sometimes look for a “powerful” leader to tell them what to do. In return, they expect to be able to use the Gratuitous Push Down on others who are “below” them in status due to age, race, place in a hierarchy or gender. 
  • When people making decisions suffer no real consequences regardless of result and when they are “distanced” from the bad consequences others feel, they are generally more likely to use this Anti-Pattern.   

Solution: 

There are (at least) four known solutions to help avoid this Anti-Pattern. 1) Watch for signs of the Gratuitous Push Down and do not promote, elect, select or choose someone who does this to be put in a position of power. 2) Make sure that anyone who uses Gratuitous Push Down is as close as possible to the impact that they are causing. 3) Insure that the perpetrator’s behavior is made public as widely as possible and do not let them get away with lying about their behavior. 4) Remove such a person from power as soon as possible. You do not want a Minister, Judge, Boss, Coach, Teacher, Lab Head, Director, etc. to use Gratuitous Push Down. Replace them with a cooperative person who cares about others.  

Examples: 

  1. A coach molests boys in the shower and then makes them feel too guilty and vulnerable to say anything. 

2. A Director has a choice of many actors for a particular role. Instead of simply choosing the best actor for the role, they insist on sexual favors for the one that is promised the actual role. (Of course, they could still promise the role to multiple actors, extort sexual favors and then deny the role to all of them). Again, they will tend to arrange things so that no-one can verify their behavior. And, they will say anything and do anything to lower the credibility of the person making the accusation.

 3. A research manager suggests to a new researcher that they do a particular project for their first year. The new researcher expresses some doubts to the manager but the manager insists. Then, the new researcher works on the project for a year and then presents the work to higher management. Higher management dismisses the work as being not very original and of no practical value. As soon as this is obvious, the research manager says quite forcefully, “I told you this was a bad idea that we never should have pursued!” 

man in brown long sleeved button up shirt standing while using gray laptop computer on brown wooden table beside woman in gray long sleeved shirt sitting

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4. A kid walks across a field and deviates toward every anthill he sees and then kicks it apart. Or, a kid likes to pull the wings off insects. Or, a kid gets a slingshot and likes to kill songbirds just for the hell of it. One might question whether cruelty to animals is in the same category as cruelty to people. Regardless, the research shows this kind of cruelty to animals is correlated with being cruel to people (See references). 

Resulting Context:

When the Anti-Pattern Gratuitous Push Down is used, it immediately makes the person so pushed feel bad. But it also may have longer term effects on their behavior. It increases the chances that they themselves us the Gratuitous Push Down. But there are additional possibilities, almost all of them negative. The person may try to avoid the situation. The boy in example 1 may quit wrestling to avoid the coach. The actor in example 2 may give up on their Hollywood dreams. The researcher in example 3 may go work for another company. In other cases, the person may secretly vow to get more power for themselves so that they can be the one doing mean and humiliating things to others. The researcher may decide, for instance, that politics is more important than science, fake results, document assignments, kiss up, and otherwise maneuver themselves into a position of power. Once they are head of the lab 15 years later, they might finagle things until their first year research manager is fired in the most humiliating way that they can manage. 

IMG_9628

Regardless of precisely how an individual reacts, the use of Gratuitous Push Down poisons the organization in which it occurs. Whether it is a wrestling team, a movie cast, a research organization or an entire nation, when there are gratuitous cruelties going around, people’s attention is diverted from the actual tasks at hand. Wrestlers are not focused on wrestling. Actors are not focused on the quality of their performance. Researchers are not focused on doing the best possible research. There is this other vector of motivation: petty power struggles. 

Of course, the negative effects above are the extrinsic and instrumental aspects of gratuitous cruelty. There is also an intrinsic and experiential aspect of gratuitous cruelty. It denigrates and devalues human experience for both the person who performs cruelly and the person on whom it is performed. 

References: 

http://lifestyle.inquirer.net/129343/the-link-between-animal-cruelty-and-antisocial-personality-disorders/

https://www.psychologytoday.com/us/blog/in-excess/201611/the-psychology-animal-torture

https://www.researchgate.net/publication/233706971_Children_Who_Are_Cruel_to_Animals_A_Review_of_Research_and_Implications_for_Developmental_Psychopathology

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