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Tag Archives: Pattern Langauge

Anti-Pattern: Kill the Messenger

28 Thursday Jun 2018

Posted by petersironwood in America, management, psychology, Uncategorized

≈ 1 Comment

Tags

advertising, Anti-Pattern, bully, Business, collaboration, cooperation, learning, marketing, media, Pattern Langauge, politics

This may be the last in the series of socio-technical Anti-Patterns (that is, things you want to avoid doing). Although I do think there is value in the Anti-Patterns (or I wouldn’t have bothered), I think the emphasis should be on the Patterns. It’s also personally depressing to write about Anti-Patterns right now because every time I write about how a particular type of behavior is to be avoided, it happens in real life! In abundance! Without apology! 

This is why I also included the “what if” story about tennis. I really think people do not quite see how utterly dependent the vast majority of us are on complex, globe-spanning interactions which are, at bottom, based on mutual trust.

achievement adult agreement arms

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Once we erode that trust, literally millions will die even if war is avoided – which itself seems a remote possibility. It is a bit, I suppose, like the proverbial story about fish not “realizing” they are in water because it’s all they’ve ever known. People exist and thrive because of this network of trust. But they have no realization that it’s even there, let alone that it’s crucial. Once these networks are destroyed, they will be most likely be replaced by much simpler, less flexible ones based on power. There is a limit to how large these can grow because when possible, everyone will realize that such a network only really benefits the person at the top. So, they escape if they are able. Such power-based networks are also far less capable of innovation than ones based on trust, expertise and experience, fair incentives, the free flow of information. And, one of the main deficiencies in power-based networks is illustrated by the following Anti-Pattern.  

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Photo by Pixabay on Pexels.com

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Kill the Messenger

In the context of a crucial issue or task, important information is provided to the Person in Power: information that is critical in making the right decision or designing the proper course of action. When this information is delivered to the Person in Power (here abbreviated “PP”), they hear something they don’t like. So, they literally or figuratively, kill the messenger. 

At first blush, this Anti-Pattern seems insane. Of course, it is unfair and unethical to kill the messenger, but how does it benefit the PP who does the killing? Here’s the surprising answer: It doesn’t! Not in the least! He or she is encouraging people to avoid providing him with crucial information. It doesn’t benefit PP, but it does benefits his or her Id-Baby. Some people would say it benefits his or her ego, but that is not really in keeping with Freud’s original meaning of the words Ego, Id, and Superego. Or, to say it another way, killing the messenger is not good for the PP’s body or the PP’s long-term prospects; in other words, not for the adult PP (if there is one). Killing the messenger is an infantile reaction of the inner child who believes everything must be the way they want it to be. 

doll wearing eyeglasses

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There is, however, another reason – an also insane reason – for the PP to kill the messenger. He is now free to discredit the messenger. This in turn, if carried out as a policy against the Message  Sent by Messenger (here abbreviated “MSM”), people will begin to doubt the MSM and rely only on the PP for the “truth.” This reason shows a somewhat longer time-span of attention. After all, if people have a lot of experience with MSM that turns out to be quite useful information, it will take some time for the PP to destroy credibility of the MSM. But, it is still quite limited thinking; perhaps not a 2 year old, but more like a spoiled 13-year old from one of the more prestigious Prep Schools. Plans must change and we must be open to it. So, for the PP to destroy sources of potentially useful information to the PP, is still insane. 

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(Editorial Aside:  And, I must confess, I am totally bewildered that we while we shouldn’t and wouldn’t let an insane person drive a school bus, we would have one armed with nuclear weapons. Well, more than one.)

In various organizations and contexts, the specifics of Killing the Messenger vary as well as the degree to which it happens. “Killing the messenger” figuratively can be partial. For example, a company will likely fill its website with positive news about the company. They probably take a similar tack with employees. If they are required by law to tell you about a drug’s side-effects, they will do it while a beautiful woman in a white dress dances carelessly and weightlessly through a field of daisies and while somewhere magic elves are playing Beethoven’s Ode to Joy. Who wouldn’t want those side effects?! And, yet, that same company might be quite scrupulous about the accuracy of some of the data it depends on for its operational efficiency. So, it can be a mixed bag. At least, it can be a mixed bag for a normal organization or a normal person. 

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At one extreme, we might have some sort of highly enlightened guru who would immediately take in each new moment without judgement. Most people may initially have a negative reaction to bad news. They may not believe the messenger. They might say, “What? What did you say? No! You must be joking!” 

In some cases, even a normal person might lash out at a messenger. I can see that if a member of the Armed Services came to your door to tell you that your spouse had been killed, you might scream at the messenger. But, if you’re more than a very small child, you realize it wasn’t their fault. 

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But no sane adult would block out potentially crucial information that should inform their critical decisions. A sane adult would seek out additional sources of information; cross-check them against each other; surround himself with smart, competent people honest enough to tell the truth, even when it “hurts.” Without the truth to work with, a PP is just a Powerless Puppet to their own Id — or, likely, someone else’s.

Perhaps you have been the recipient of some variant of “Kill the Messenger”? Or observer?

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 I will post another Pattern Language Overview that includes the newer Patterns and Anti-Patterns – with clickable links. After that, I plan to move in a quite different direction. 


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Anti-Pattern: Kiss Up; Kick Down

20 Wednesday Jun 2018

Posted by petersironwood in management, psychology, Uncategorized

≈ 1 Comment

Tags

Business, cruelty, hierarchy, Pattern Langauge, politics, power

Several readers have mentioned that they would like to see shorter posts more often. In conjunction with just having read Iba’s Patterns book which has a short version, I thought I would try some shorter, more frequent posts for some other Anti-Patterns which I have seen. 

To reiterate, an Anti-Pattern here is something to be avoided. In fact, we could say that the Patterns of ‘best practices’ that constitute most of what I’ve written about in 2018 are normative patterns; that is, the Patterns are what should be the case. The Anti-Patterns, unfortunately, are often seen in business, government, and among gangs. So, though not desired according to my value system, they do exist. They are descriptive patterns. They describe what people all too often do. Because they are descriptive rather than normative, keeping to the precise form and wording of the Iba Laboratory Patterns doesn’t really work. But, the following Anti-Patterns are inspired by that format. 

saint basil s cathedral

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Kiss up; Kick Down

A social system is organized as a hierarchy. The organization is very high in need for power but not very high in need for actual achievement or in the need for affiliation. Since actual accomplishment is not the primary reason for advancement or recognition, everyone feels somewhat anxious about their “place” in the hierarchy. 

People most commonly communicate control information up and down the hierarchy. That is, person P most often communicates formally with the people who report to them (Q, R and S) and to the person that P reports to (person O). In addition to necessary data and control information, people often add commentary that is not strictly necessary to do the job but reminds everyone of relative status. 

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In this context, 

Some people are extremely nice to those above them in the hierarchy and extremely nasty to those below them in the hierarchy. While they may communicate important information as well, the real focus of such people is on kissing up to those with more power by flattery, volunteering to do more, telling secrets, etc. and kicking down those with less power in order to “keep them in their place” so they will not challenge the next highest position. 

animal ape banana cute

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What happens next? 

People are not rewarded on the basis of actual achievement, nor on the basis of true friendship and affection. People see that only those who “Kiss Up” advance. Part of the evaluation of their worthiness to advance comes from their willingness to “Kick Down” as well. Traditional management philosophy says to give praise publicly and punishment privately, but in this kind of “power-first” dystopian organization, punishment is always quite public. The person in power is not simply trying to improve performance, e.g., by pointing out what went wrong. Their focus is on putting someone down; someone below them in the hierarchy. 

People do not like to be humiliated. In such an organization, people learn never to “stick their neck out” or “rock the boat.” In other words, creativity is curtailed. Processes tend to be developed over time whose primary design consideration is to make every decision as simple and repeatable as possible. This does not make such a system efficient or effective (though often the people in such organizations claim that is the goal). 

hands animal zoo black

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Often the very “worst” person in the organization is at the very top. They are the most self-centered and the most ruthless. Once at the “top,” they have much more latitude to “Kick Down” those below. 

People do not exist solely in an organization. People typically also have families, for example. People who have to work in power-only organizations will tend to experience a lot of anxiety, humiliation, and anger. As you might imagine, such people are likely to displace their anger onto their family so the damage done by such dysfunctional organizations goes beyond merely having an organization that is uncreative, inefficient, and ineffective. It destroys people and relationships as well. 

 

Iba, T. with Iba Laboratory (2014), Collaboration Patterns: A Pattern Language for Creative Collaborations. Creative Shift. 


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Anti-Pattern: Gratuitous Push Down

11 Monday Jun 2018

Posted by petersironwood in America, management, psychology, Uncategorized

≈ 2 Comments

Tags

authoritarianism, Business, collaboration, competition, cooperation, cruelty, Democracy, fascism, Pattern Langauge, politics, teamwork

Anti-Pattern: Gratuitous Push Down

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Prolog/Acknowledgement/History: 

This is the first of a planned series of “Anti-Patterns.” These are things to avoid. “Anti-Patterns” is admittedly a kind of odd name. Anyway, I simply mean that while the Patterns are something to be used in many cases to enhance collaboration and cooperation, these Anti-Patterns should never be used. While I think the focus of improving teamwork and collaboration should be on using the Patterns; I do think it is worth pointing out some of the Anti-Patterns to avoid. While forcing the behavior you want on others may result in coercion or obedience, they are antithetical to real teamwork or cooperation. 

Of course, some people feel that coercion and obedience are enough. There are at least two major issues with trying to control a world through coercion and obedience. 

First, no-one is that smart. No one person or even small group can know enough to make the best choices. The inevitable result of top-down control with autocratic powers with no checks and balances is that the group insulates itself from what is really happening. No-one wants to tell the King that they have no clothes. In the Anti-Pattern world which values “obedience,” the messenger will be shot unless the news is quite excellent indeed. As a result, every dictatorship spirals more and more out of touch with reality as time goes on. In the middle ages, knowledge and situations often changed slowly so an Empire as vast as that of the Romans might last hundreds of years. In the middle of the 20th century, a dictatorship might last a decade before it makes decisions on completely out-of-date information about what works. Now, it will be even less. A dictatorship can still take more time to completely disintegrate into chaos, foreign invasion, or anarchy; particularly, if it starts with a lot of resources already in place. But eventually, when no money is spent on public education or basic research; when people are appointed and promoted on the basis of how they were born or who they know rather than their abilities and experience, people who succeed in such organizations are the ones who are most capable of lies and deceit. There is little time and not motivation left over for learning what is really going on. Eventually, dictatorships fail, and they will do so even more quickly if they begin with basically flawed doctrines that are already “out of date” when the administration begins. 

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The second fundamental flaw with authoritarian dictatorships that demand obedience is that people will never be motivated to do their best and in many cases, behind the back of the dictator, where they can’t be seen, they will do actual damage and sabotage. The more the dictator tries to “crack down” and make sure everyone is “pulling their weight,” the more insidious becomes the sabotage. 

The third fundamental problem with authoritarianism coercion, as opposed to cooperative democracy, is that administering cruelty and mediocrity necessarily dehumanizes the “successful” people in a dictatorship. They become nastier and nastier people. It’s inevitable. And they will become less and less capable of giving and receiving love, not only from strangers, but even from their own family.  

Author, reviewer and revision dates: 

Created by John C. Thomas in June, 2018 

Related Patterns: Anti-Pattern: Power Trumps Good.

Abstract: 

In dictatorships of any size, people at the top have absolute power. In order to rationalize the inhuman behavior toward others that they exhibit, they rationalize that everyone is like them (mean and egocentric); the dictator believes they are just better at it. In other words, they live in a world limited by their own concepts to one composed only of zero-sum games. Whatever one person loses, they gain and vice versa. They do mean things to others, not only to gain some real benefit, but just because they can. Such acts are meant to demean, dispirit, harm, enslave or kill others. Such acts are antithetical to actual teamwork and collaboration. And, let’s not forget that they are also unethical. 

Context: 

I believe that every person has some mixture of behaving so as to maximize their own interests and maximizing for the “greater good.” Normally, as people mature, they begin to gain confidence in themselves and their ability to deal with the world including dealing with other people. Humans are intrinsically very social animals. In societies, there develops a basic sense of trust in others. Of course, in every society, that trust is sometimes betrayed. But most people have enough confidence in themselves and in the society that they live in so as to believe that when trust is betrayed, they can recover. In a few cases, people have so little confidence in themselves and/or have such bad experiences with trusting others that they will do anything to avoid cooperation. Instead, they want power. They want to dictate the terms of every situation. If someone trusts them, they will simply exploit that trust. They don’t view this as “wrong” or “unethical” because they don’t really believe in ethics. They believe everyone is out to get whatever they can for themselves, regardless of the cost to others. All the social “niceties” are basically viewed as a scam to “trick people” into trusting so that you can scam them better. 

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Often this type of psychopathic personality will also have poor impulse control and run afoul of the law on multiple occasions. They cause a lot of pain and suffering to the victims of their crimes, and some to everyone they come in contact with. Generally, they become incarcerated early and their influence on the larger society is minimal. Sometimes, however, they are capable of “kissing up” or at least “holding their tongues” when interacting with those who have power over them. People such as their managers, bosses, and parents may not see their gratuitous push-downs. The people who work for them; or their students or children will see them for what they are. They may be clever enough to avoid adverse consequences to themselves by directing all of their gratuitous cruelty to people who have no power to push back. These are the coaches who molest children; petty dictators; bosses who publicly berate employees; Hollywood directors who insist on sexual favors and so on. 

In order to dramatize and illustrate this Anti-Pattern, I have characterized the behavior as being related to particular people and the way that they have often been brought up. In reality, of course, everyone’s behavior has multiple determinants, only one of which is their character. The situation also has a huge effect. For example, for most people, there is some tendency to use the Gratuitous Push Down occasionally. It is not uncommon for an older sibling or upper classmate to use such a ploy. 

Situations do make a difference. When people suffer no consequences of any severity, they are much more likely to employ this Anti-Pattern. When people are removed from the consequences to others, it is also easier for most to use this Anti-Pattern. Most people would not, for example, walk over to a troop of Girl Scouts selling cookies and scream at them to go away and never come back. The would-be miscreant would be embarrassed to act like this in public. They might, however, very well vote for an ordinance to make selling Girl Scout cookies illegal even though there were no real consequences for the person casting the vote. That’s what makes it “gratuitous.” They are denying someone else the achievement of that someone else even though it doesn’t really cost the other person anything. 

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Photo by George Becker on Pexels.com

   

Problem: 

When people have no desire for “true” cooperation but instead view each transaction as an opportunity to gain for themselves at the expense of others, this tends to decrease social capital within the society. Such people will often show their true colors by using the Anti-Pattern: Gratuitous Push Down. The true psychopath feels immediate pleasure in doing this, but also feels that they will gain more later because the person that they have demeaned, assaulted, insulted, stolen from, raped, etc. will have less power in the future as a consequence of their act (and in their minds, less power for others automatically means more power for them). 

Such mean-spirited behavior will tend to destroy social capital in a society generally, but it will also have much more specific and localized effects. For one thing, eventually everyone the psychopath comes in contact with will realize that such a person, whatever they say, is in it for their own gain and has no honor; their word means nothing. Because people come to trust the psychopath less and less, the psychopath sees this as vindication for their stance of treating everything as a zero-sum game. In reality, it is the major cause. Having never experienced unconditional love or even a win/win solution, they forever fail to see their own role in creating this “micro-climate” of mistrust around them. What they experience becomes increasingly confrontational until it destroys them and many nearby. 

Any kind of gratuitous push-down tends to send waves of mistrust and negativity throughout the environment. A person insulted or humiliated is more likely to exhibit similar behavior with others. Similarly, people who experience child abuse or sexual abuse are more likely to wreak these behaviors on others.  

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Forces:

  • Normally people trust more than mistrust others.
  • Mutual trust typically leads to good outcomes for all parties. 
  • Having trust rewarded with good outcomes tends to improve the chances of future trust. 
  • People who grow up with constant demeaning and criticism will tend not to trust others.  
  • Some of these people will become true psychopaths who view others only in terms of tools to be used for one’s own gain, typically by making “agreements” and then breaking them. 
  • True psychopaths will often say or do mean things, not because there is an immediate material gain, but “just because they can.”   
  • A person who uses the Anti-Pattern: Gratuitous Push Down will tend to generate a self-fulfilling prophesy because eventually more and more people will not deem them trustworthy. 
  • People who do not trust others, but have minimal power themselves will sometimes look for a “powerful” leader to tell them what to do. In return, they expect to be able to use the Gratuitous Push Down on others who are “below” them in status due to age, race, place in a hierarchy or gender. 
  • When people making decisions suffer no real consequences regardless of result and when they are “distanced” from the bad consequences others feel, they are generally more likely to use this Anti-Pattern.   

Solution: 

There are (at least) four known solutions to help avoid this Anti-Pattern. 1) Watch for signs of the Gratuitous Push Down and do not promote, elect, select or choose someone who does this to be put in a position of power. 2) Make sure that anyone who uses Gratuitous Push Down is as close as possible to the impact that they are causing. 3) Insure that the perpetrator’s behavior is made public as widely as possible and do not let them get away with lying about their behavior. 4) Remove such a person from power as soon as possible. You do not want a Minister, Judge, Boss, Coach, Teacher, Lab Head, Director, etc. to use Gratuitous Push Down. Replace them with a cooperative person who cares about others.  

Examples: 

  1. A coach molests boys in the shower and then makes them feel too guilty and vulnerable to say anything. 

2. A Director has a choice of many actors for a particular role. Instead of simply choosing the best actor for the role, they insist on sexual favors for the one that is promised the actual role. (Of course, they could still promise the role to multiple actors, extort sexual favors and then deny the role to all of them). Again, they will tend to arrange things so that no-one can verify their behavior. And, they will say anything and do anything to lower the credibility of the person making the accusation.

 3. A research manager suggests to a new researcher that they do a particular project for their first year. The new researcher expresses some doubts to the manager but the manager insists. Then, the new researcher works on the project for a year and then presents the work to higher management. Higher management dismisses the work as being not very original and of no practical value. As soon as this is obvious, the research manager says quite forcefully, “I told you this was a bad idea that we never should have pursued!” 

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4. A kid walks across a field and deviates toward every anthill he sees and then kicks it apart. Or, a kid likes to pull the wings off insects. Or, a kid gets a slingshot and likes to kill songbirds just for the hell of it. One might question whether cruelty to animals is in the same category as cruelty to people. Regardless, the research shows this kind of cruelty to animals is correlated with being cruel to people (See references). 

Resulting Context:

When the Anti-Pattern Gratuitous Push Down is used, it immediately makes the person so pushed feel bad. But it also may have longer term effects on their behavior. It increases the chances that they themselves us the Gratuitous Push Down. But there are additional possibilities, almost all of them negative. The person may try to avoid the situation. The boy in example 1 may quit wrestling to avoid the coach. The actor in example 2 may give up on their Hollywood dreams. The researcher in example 3 may go work for another company. In other cases, the person may secretly vow to get more power for themselves so that they can be the one doing mean and humiliating things to others. The researcher may decide, for instance, that politics is more important than science, fake results, document assignments, kiss up, and otherwise maneuver themselves into a position of power. Once they are head of the lab 15 years later, they might finagle things until their first year research manager is fired in the most humiliating way that they can manage. 

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Regardless of precisely how an individual reacts, the use of Gratuitous Push Down poisons the organization in which it occurs. Whether it is a wrestling team, a movie cast, a research organization or an entire nation, when there are gratuitous cruelties going around, people’s attention is diverted from the actual tasks at hand. Wrestlers are not focused on wrestling. Actors are not focused on the quality of their performance. Researchers are not focused on doing the best possible research. There is this other vector of motivation: petty power struggles. 

Of course, the negative effects above are the extrinsic and instrumental aspects of gratuitous cruelty. There is also an intrinsic and experiential aspect of gratuitous cruelty. It denigrates and devalues human experience for both the person who performs cruelly and the person on whom it is performed. 

References: 

http://lifestyle.inquirer.net/129343/the-link-between-animal-cruelty-and-antisocial-personality-disorders/

https://www.psychologytoday.com/us/blog/in-excess/201611/the-psychology-animal-torture

https://www.researchgate.net/publication/233706971_Children_Who_Are_Cruel_to_Animals_A_Review_of_Research_and_Implications_for_Developmental_Psychopathology

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