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Myths of the Veritas: The Battle of the Southern Path

30 Tuesday Oct 2018

Posted by petersironwood in America, management, psychology, Veritas

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empathy, learning, myths, politics, science, story, strategy, trust, truth, Veritas

The Battle of the Southern Path

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POND MUD awoke with a start. He had heard something that didn’t sound right. Something was out of place. His cabin walls had disappeared! He sat up and saw campfires arranged in a strange pattern. He shook the sleep from his head and remembered that he was not in the Center Place of the Veritas. He was out on a raiding party with the Cupiditas; that he had joined up with them. They were about to have a battle, he reminded himself. It was time to keep his wits about him. He took out a small leather pouch from beneath his tunic and felt for his rings of empathy. Oh, right, he thought. He grimaced ruefully as he remembered those are gone as well. He was with the Cupiditas now. About to have a battle. Which they would win. And, then, he could be king with ALT-R and have She-of-Many-Paths as his slave. 

He went to relieve himself and returned to the campfire, still in a bad mood. Every day, he had to remind himself that he had chosen his path and now he was committed to it. These Cupiditas, a strong lot, on the whole, constituted his new tribe. Their food might be primitive, but it filled his belly. Though not generally interested in small talk, he ventured to ask the four Cupiditas who shared his small fire and breakfast, whether they had ideas about why fish did not drown in the water and whether it had anything to do with their blowing bubbles. None of them had ever noticed fish blowing bubbles and none of them found it to be a question that held the least interest. But it was NUT-PI’s captain, HANK man-GER, who took it upon himself to poke fun of POND MUD. 

“So, POND MUD, do all the people of the Veritas speculate on such meaningless and stupid questions or is it only you?” 

POND MUD was not even so skilled as ALT-R in speaking and listening to the strange and toneless language of the Cupiditas, but he knew he was being insulted. He was not in the mood for it. 

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“I’ll show you what we do,” roared POND MUD. He leapt across the small space between them and used a hip throw to toss the Cupiditas captain on the ground. All he had meant to do was blow off some steam and hopefully garner some respect from the Cupiditas. POND MUD had no thought to follow up and hit a man while down. But HANK man-GER now felt his pride had been wounded. From the suddenness and force of the throw, he knew he could not overpower POND MUD, but he did have a trick or two. He lay on his back moaning, rolling slightly from side to side. 

At first, POND MUD felt good to have thrown him down but now he began to worry that he had actually injured his captain. He walked over and knelt beside him asking, “Are you okay?” 

HANK man-GER shook his head piteously, “No, it’s my ankle. I think you broke it!” 

POND MUD felt the ankle with both of his yet skillful hands, looking away from HANK toward his feet and feeling carefully. “No, I don’t feel any….” 

“ARGH!” POND MUD screamed and whirled to see HANK man-GER leaping at him, dagger point first. POND MUD knocked his hand aside but he was a fraction late. HANK had cut him in the side, though not deeply. With a yell, POND MUD, grabbed the hapless fellow around the head and snapped his neck. “Oh, hell! It was self-defense! You all saw it!” POND MUD expected the men to rush at him and kill him or at least imprison him for slaying their captain. But this was not the way of the Cupiditas. POND MUD had ousted HANK in a fair fight — or at least in a fight as fair as they ever were among the Cupiditas. For this reason, despite their underlying contempt for POND MUD, they immediately bowed their heads toward POND MUD and chanted something that could only mean he was their new leader. POND MUD found this extremely odd. Though he had turned traitor to the Veritas, he had grown up among them and he found this custom of replacing a leader by killing odd, exciting, disgusting, and yet it had all worked out. Good, he thought, now I can be their leader. Through gestures and grunts as well as the few words he had picked up, he explained that he was going to show them some of the typical moves of Veritas warriors. Every so often, he glanced at the lifeless crumpled body of HANK man-GER and wondered that no-one seemed concerned with burying the body. With a flush, POND MUD realized that they were waiting for his order. Fine, he thought. “You two! Take this body and bury it so neither bear, nor wolf, nor Veritas may defile it.” So it was done. With some sweat, they dug a fairly shallow grave in the rocky soil and piled many more rocks atop. While they were engaged in this task, POND MUD searched for some medicinal herbs and boiled up a poultice for his wound which was fairly minor. He strapped it tightly to promote healing and prevent infection. 

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POND MUD continued training his new charges in the fighting ways of the Veritas through the afternoon. Concentrating thus, he suddenly realized that the nomads of the south were everywhere! They had come into camp noiselessly, invisibly. Each man wore a long, hooded robe whose shape was difficult to discern because of the camouflage pattern on their robes. 

“Who among you is the leader, for I am now the leader of this band of Cupiditas and will be leading our joint foray. For I know the Veritas and all the paths and byways and will lead us to victory!” He said this in both the tongues of the Veritas and in his broken, nearly unintelligible Cupiditas. He supplemented both of his speeches with sign language. Eventually, he made himself clear whereupon the entire contingent of nomads began laughing. One stepped forward toward POND MUD. 

“I am DAN-ergo CREEP, leader of the southern nomads.” He spoke Veritas! He spoke it well. POND MUD found himself wondering at this, but now at least he could speak more easily. Yet, no matter how he argued or presented his case, the DAN-ergo CREEP kept coming back to a very simple point. The southern nomads greatly outnumbered the small band of Cupiditas and he would therefore be the leader of the army, not POND MUD, the chieftain carefully explained. If he wanted to relay orders to the Cupiditas, fine, but the battle plan would come from DAN-ergo CREEP. On the other hand, the chieftain was glad to have POND MUD’s input on the lay of the land and where the weak points of the Veritas were. POND MUD had enjoyed his brief reign as leader. But he saw that he would have to subordinate himself to this stranger for now or risk losing the help of all the nomads of the south. That would not be something he wanted to explain to NUT-PI or to ALT-R. They would need all their combined strength to enslave the Veritas once and for all. He assented to being under the command of the southern nomad leader and found himself wondering how the advances under KAVA-NUT and NUT-PI were coming. The attack was scheduled for pre-dawn the following morning. Once more, POND MUD found himself relishing the form of She-of-Many-Paths and reminded himself that he would soon own her. Each time he thought of her, he recalled how awkward and stupid she had made him feel. This made him feel angry toward her. And, he also felt guilty about not telling the truth to ALT-R about their accidental encounter. But what would have been the point? ALT-R & NUT-PI would simply have berated him and made him feel stupid. His rage toward She-of-Many-Paths redoubled and he gritted his teeth and clenched and unclenched his fist. He fantasized about all the things he would make her do. 

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Meanwhile, the Veritas were making their plans in light of new information received from KAVA-NUT. In Dialog, they examined the question as to whether they might not find a peaceful way with regard to the nomads of the south, with whom they had generally had good relations. Someone mentioned that “unfortunate incident with Dares-and-Cares.” 

“Unfortunate.” began She-Who-Saves-Many-Lives,  “My that is an interesting word. Anyway, that murderer was a murderer and he happened to be from the tribe of the nomads. I think it would be worth a try to cleave them off from the Cupiditas. But consider, none of us speaks their language with subtlety. If we approach them in numbers, we may very well instigate the very war we seek to avoid. And if we approach with one or a few, we invite capture and torture for information.”

She-of-Many-Paths sensed that She-Who-Saves-Many-Lives had more in her heart than what she said. But the shaman always showed wisdom in what she said and what she did not say. She-of-Many-Paths made a mental note to ask her further in private. However, and much to her surprise, She-Who-Saves-Many-Lives rose and continued speaking while pacing back and forth. “I see that She-of-Many-Paths knows there is more in my heart than what I have said. That is true. Before most of you were born, I loved a man whom the tribe called Dares-and-Cares for he was both extremely brave and extremely caring. Before we could become one, he agreed to a dangerous errand for the tribe, traveling alone to the land where dwell the nomads of the south in order to advance the idea of further trade. Before he reached their center space, however, he was attacked and murdered by a band of such nomads. They stole his possessions and stole the heart of my heart as well.”   

After a respectful silence, Shadow Walker asked, “Then, why did you not tell us so that we may be forewarned of the Nomads of the South?” 

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“Exactly for that reason. There are important lessons to be learned from such events, but under such circumstances of sorrow and deep hurt, it is easy to draw the wrong lesson. It is easy to conclude, though logic would not support it, that all the Nomads of the South are bad just based on this one incident. That is precisely how wars start. One stupid over-generalization leads to another. Such a path of reasoning was even more likely because, you see, I partly blamed myself. I had seen such possible danger, but could not convince him to go with many guards. He was concerned that such a show of force might encourage attack. I saw the wisdom in this. After all, he was called Dares-and-Cares. This was his nature. And though I am called “She-Who-Saves-Many-Lives”, you see, I was unable to save the one life I cared most about. It would be very easy under such a circumstance to fear and therefore hate all the Nomads of the South. Yet, this would be an error. Such is not the way of the Veritas.

“Nor is such the way of the Nomads either, for they considered the attack a crime and the responsible thieves were killed and both the body and possessions were returned to us. The truth is almost never so simple as we might like it to be. Some among the Veritas were then roused to anger for Dares-and-Cares was well beloved by the tribe and not only by me.”

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She-Who-Saves-Many-Lives now turned to speak directly to She-of-Many-Paths. “Luckily, cooler heads prevailed. I tell you this now because I know that your mind and your heart, are prepared to accept truth in its complexity and not in some over simple version. You see how it is. It’s important to know that water flows downhill. Yet, it is also the nature of water to bend and turn this way and that, thus avoiding obstacles. Trees grow up toward the sun. Yet, as we proved with the experiment in hiding the cave, trees may be bent away from their natural predisposition. We cannot tell about a whole people from a few examples. Imagine that other tribes thought that KAVA-NUT, ALT-R and POND MUD proved the nature of the Veritas. Three blackberries rotten with mold do not mean one must never eat of such. Though it is important to remove the moldy ones quickly or they may indeed rot the whole.” 

She-of-Many-Paths offered to go and parley with POND MUD and the nomads of the south. She-Who-Saves-Many-Lives looked long and hard into the heart of She-of-Many-Paths. “You have already shown yourself to be fine thinker and a fine leader. The people need you as a leader even more than they need your bravery.”

“I do see the wisdom of your words, She-Who-Saves-Many-Lives. Yet, how could I lead my people in possibly fatal battle if I am unwilling to risk my own life. I will not be a leader who puts others at risk but never puts myself at risk. Such a person is not a leader. Not really. And, if I ever need to ask the people on a difficult path, they must believe I am willing myself to walk any such difficult path.” 

Shadow Walker spoke next, “Let us go together then, She-of-Many-Paths. If there is trouble, I can hold them off perhaps until you can retreat to safety.” 

“I will fight beside you if necessary, Shadow Walker. I have no desire to… I would be greatly troubled if you died in battle and particularly so if I used that opportunity to escape. I wish we could call POND MUD as easily as the wolves can call each other. I feel his heart is troubled. But approaching him is indeed dangerous in this current circumstance.” 

Eagle Eyes added, “I wish I could call to him, as easily as I do the eagles.” All in earshot thought on this image in silence. 

Trunk-of-Tree then stood up suddenly and spoke, “But we can!” 

She-of-Many-Paths said, “What do you mean, Trunk-of-Tree? Scream like an eagle? Howl like a wolf?” 

“No,” said Trunk-of-Tree, “but we all learn to speak with drums!”   

“This is true!” said She-of-Many-Paths. “We can encourage POND MUD to come parley with us and hopefully to bring the head of the nomads of the south. If the two of them come alone, we will parley. If they do not come, we wait for their advance or wait them out and attack them first. But in neither case, must one or two go alone and put themselves in grave danger.” 

Fleet-of-Foot spoke thus, “You are brilliant, She-of-Many-Paths!” 

“Thanks you for saying so, Fleet-of-Foot, but this idea came from Trunk-of-Tree, not me. Where shall we set up our signal drum?” 

Eagle Eyes chimed in eagerly, “I know just the spot! Up on that cliff is the perfect place. Too far from the enemy to be shot by an arrow. It’s above the tree line so the sound will carry across that plain below. Also, behind where I point, the rock is curved and this somehow makes the sound stronger and travel farther. If one plays loudly and slowly, POND MUD cannot fail to hear it, though what he might or might not do is anyone’s guess.”  

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“So,” asked She-of-Many-Paths, “What, exactly, do we tell POND MUD? He is the only one who will know what the drums mean. At least, I am fairly sure of that. Do we offer him a chance to rejoin the tribe?” 

Shadow-Walker snorted, “None have been banished and then rejoined the tribe. None banished have ever been heard from again. They all should have died. We cannot offer him a place back in the tribe. This has never been done in memory. Has it?” Here he looked at She-Who-Saves-Many-Lives. 

“I have not heard of such,” said the Shaman. “That does not mean it is not here the correct path. Would it encourage others to bear false witness as POND MUD and ALT-R have done? I do not judge it so. But I question whether we could ever actually trust any of them again. It is good to try to trust, but that trio has broken our trust many times now.” 

“Indeed,” said Eagle Eyes. “It seems to me that the shape of their soul is too defined now for change. And, worse, as you pointed out, one moldy blackberry can spoil everything. For everyone.”

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“I think it would have been more merciful to have killed all three of them outright,” said Fleet-of-Foot. “Had we done that, we wouldn’t be on this precipice of disaster. And they deserved to die. That’s surely what happens to most who are banished anyway.” 

Eagle Eyes spoke softly. “I cannot say that I have no desire to see them dead — all three of them — and not only for what they tried to do to me, but also — and more so — for betraying our people. On the other hand, we have learned much important intelligence from POND MUD’s conversation with She-of-Many-Paths and from the angry ravings of KAVA NUT. I find that it pleases me greatly to see him hanging there eyeless. But I do not like being pleased by his suffering, however much he deserves it. I do not want to become the kind of monster that they are.”

She-of-Many-Paths spoke next, “Time is not our friend. We do not know when the Cupiditas will attack on the Middle Path. We must act quickly. Since we do not know our own mind, why not simply avoid making any specific promises? We tell POND MUD the truth — that we do not yet know whether he can ever be a member of our tribe again; that some speak for it and some speak against it. It will depend on what transpires, what he tells us, and upon what the nomads of the south do, and upon what all of the people of the Veritas decide. We can only promise that if he comes to parley, we will not ambush and kill him. I think he will know from his long years of experience with us that we will be true to our words, for that is the very essence of the Veritas. He will be free to rejoin his new tribe and fight with them; to fight with us, under supervision, or indeed, to walk his own way. We should begin by reminding POND MUD that he is one of us, and therefore once beloved among the Veritas.” 

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So, it came to pass that the drumming began and was easily heard in the camp where the nomads of the south worked with POND MUD and a handful of warriors of the Cupiditas on their plans for conquest. 

DAN-ergo CREEP was the first to comment. “What is this noise? Where is that drumming coming from?” He stared directly and POND MUD as he said this. 

POND MUD answered, “Probably just trying to annoy us and keep us up all night to weaken us for battle, but that’s a stupid plan because it will keep them up as well.”

DAN-ergo CREEP thought perhaps there was more to it than annoyance. “If it’s just to annoy, why is it so regular? Not quite a dance, but … does it mean anything?”

POND MUD again felt obliged to answer, “No, it’s just stupid. They are drumming about our nice warm cabins and about the quest for the rings of empathy and how … “ And, here he broke off from embarrassment. For the drums were now calling to him specifically and reminding him of how much fun he had had with his friends when they were learning to stalk, and learn the ways of plants and how they healed. And POND MUD realized that She-of-Many-Paths had been the one to show him the plantain and witch hazel leaves that he had used a few hours ago to help prevent infection. The drums now spoke of how POND MUD had won many contests of strength and how all his friends had cheered for him. 

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“WELL?!” DAN-ergo CREEP asked loudly. “What are they drumming on about? If they are telling their battle plans to their scouts, say so! Or, are they signaling only you?” 

“I have no idea what their purpose is, Sire. Partly they are just drumming on about my childhood. Nothing has been mentioned about strategy yet.” 

On and on, the drumming continued. All practice had stopped among the Cupiditas and the Nomads. Everyone became fascinated by the on-again, off-again rhythm and patterns that folded into other patterns. And just when the brain began to predict what might come next, the melody and rhythm would drift off into yet another unexpected dimension. 

POND MUD gave a fairly accurate rendition about the drums but didn’t go into the details about his childhood that he was reminded of. Nor, did he transmit the idea that some, though not all, of the Veritas would consider reinstating him in the tribe. Were they trying to trick him? Could it be true? Maybe they just want to use me to find out about their enemies and then they’ll toss me out again. POND MUD suddenly became aware that he hadn’t said anything out loud for awhile. All the men were staring at him, waiting for him to continue his explanation of the drumming. So, he resumed his real-time and uncommented translation into the Veritas that DAN-ergo CREEP well understood. He in turn, translated into their own tongue. So far as POND MUD could tell, the few Cupiditas among them had no idea what was being transmitted by the drumming. 

“They want me to ask you, that is, the Southern Nomads, what your quarrel is with the Veritas and why you go to war and what you hope to gain from such a war even if successful. They say that they are a peaceful people who have never attacked you and have no desire to do so. The Veritas are a peaceful people. You know this from your own experience. We have never attacked you. And, until now, you have never attacked us. So, why now? What could you possibly gain that you could not gain in trade? Also, consider this; you have also not been attacked by the fierce warriors of the north nor by the Cupiditas. Why? A large part of that reason is that they would have to go through us to get to you, at least by any whatsoever direct route. Though we have no formal agreement, we actually make things more peaceable. Also please consider this. Whatever you have been told as to what you might or might not gain, you have no guarantee that you will gain any of that. The leader of the Cupiditas, NUT-PI cannot be trusted. Nor can the…the…the … don’t know that drumming. Whereas if we promised you something, we would keep that promise. This you know in your heart to be true. All we ask is that POND MUD and the leader of the nomads come parley with two of us alone and let us speak as true siblings about what each other might gain or lose from fighting or not fighting. We drummed to POND MUD because we were afraid to send just a few people into your camp. You might capture such and torture them for information. And, we didn’t want to send a large force into your camp because that might spark the very war we hope to avoid. If you come into the large clearing beneath the flat-topped hill, and stand near the sharp blue rock, you will be able to see that just two of us will approach you for parley. Come now. Come before dark. If you come, we may be able to avoid a war where many will die on both sides. We may fail. But what is the harm in trying? If there is no war, POND MUD can plead his case to rejoin the Veritas though we cannot guarantee that he will be successful. If he prefers, he may live with the Southern Nomads. Or, he may go live with the Cupiditas though it seems the Cupiditas have set their hearts on war. This is a war of their making. Not ours. What they can possibly gain will be little. What they can possibly lose is everything. But of the little they may gain, they will only give any such who help them a small fraction of that tiny gain, regardless of what they may have told you.” The drumming paused for a time and then began the entire message again.

“WELL!?” demanded DAN-ergo CREEP. 

“Well, what?” countered POND MUD. “What is your question?” 

DAN-ergo CREEP gritted his teeth and shook his head, but then he spoke quietly to POND MUD. “Do you think they are telling the truth? And do you think we should go to this parley or is it just a trap? What do you think about what they said? You are from there?”

POND MUD spoke quickly. “Oh, they are telling the truth. Or, at least a part of it. They would consider it a huge dishonor to invite you to a parley and then ambush you. So, it’s not a trick in that way. Though I don’t know why they want to avoid war. But I am pretty sure they do want to avoid it.” 

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DAN-ergo CREEP stared at POND MUD, “Well, maybe they just want to avoid it because they don’t like killing people and being killed. But I am concerned about one thing. They seem to know about us and about the fierce warriors of the north. Yet, NUT-PI’s envoy told us that the Veritas would know nothing about our involvement. And, how did they know you were here, POND MUD? Answer me that?”

“The Veritas are clever. They have good scouts. And some have good eyes. Very good eyes. I’m … well, I’m easy to spot … and everyone from the Veritas would recognize me. As for the rest, I have no idea. My best guess would be the same: the foreword scouts recognized you by your garb and the same for the Northern Warriors.”

DAN-ergo CREEP stared hard at POND MUD. “You sure you are not sending some kind of signal back to them?” 

“No! Of course not! I have had no contact since I was exiled. I saw one of the Veritas, but she didn’t see me. And, I didn’t say anything to her. I don’t like them. They exiled me!”

DAN-ergo considered, “So you say. But I don’t have any independent evidence of that. Do I?” 

POND MUD thought about it. “Well, why would we go to the Cupiditas in the first place if we hadn’t been exiled? It’s much nicer … I mean … we just wouldn’t have any reason to leave the Veritas. She-of-Many…I mean, She-Who-Saves-Many-Lives is a good leader and…I think we should go and hear what they have to say. I myself could take any two of the other Veritas in a fight and you’ll be there as well. They won’t ambush us. This I know.” 

After another half hour’s discussion, it was agreed that POND MUD and DAN-ergo CREEP would go to parley. There was some considerable objection raised by the Cupiditas among them but it was short-lived. POND MUD reminded them that he was their leader now. Having a parley would almost certainly not mean no war. But it might give them an opportunity to judge the weaknesses of the Veritas; to plant false information; to intimidate them. 

So it was that POND MUD and DAN-ergo CREEP walked off to the designated place in the clearing. While the chosen spot, it was true, would afford a clear view in all directions, in order to arrive there, they would have to traverse many dangerous places. POND MUD took very little precaution for he was quite sure that the Veritas would not ambush them. He strongly suspected that the entire message of the drums was in earnest, including the part about possibly letting him rejoin the tribe. Did he really want to do that though? Among the Veritas, his strength was just seen as an asset, both to POND MUD himself, and to the tribe as a whole. Among the Cupiditas, however, strength was king. And, he would never be leader of the Veritas. That would be one of the other guys like Fleet-of-Foot or Trunk of Tree or Shadow Walker. Even if they accepted him back, he would never be Ruler of the Veritas. But with ALT-R’s plan, he could be a pretty near thing to a King. And, everyone would have to respect him. Even She-Who-Saves-Many-Lives. Although She-of-Many-Paths says she was just trying to teach me, not humiliate me. She drives me crazy! They both do! Anyway, ALT-R made the war seem an important and inevitable path. But then, She-of-Many-Paths said I could never trust ALT-R. That he was always out for himself. She doesn’t know! 

“Are you sure you’re on the right path, POND MUD?”

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“WHAT?” DAN-ergo’s question had broken his reverie.  “Oh. Let’s see. Yes, see the light through that line of trees? Once we pass through there, we will descend into that flat plain that the drums spoke of. We’ll be there momentarily.” 

They walked in silence for a moment, when POND MUD spoke to his companion. “I have a question, Sire. In the lands that we call the Southern Nomads, are there any fish that seem to blow bubbles?” 

“Yes. Strange fish in the ocean that raise their young and feed them milk. Yet, they breathe air as do we. Why do you ask?” 

“Well, if you were stuck in quicksand, what would you do to stay alive?” 

“Quicksand? You know of such places? There are some indeed in the driest part of the desert. You may walk across a dune and suddenly, you find yourself falling and suffocate under the sand. One of our own seems to have vanished this way just the spring before last.” 

POND MUD thought this answer odd. He decided not to pursue it just then because people always thought it strange when he asked about quicksand and blowing bubbles to stay alive. Why would his friend, ALT-R, make him blow bubbles with his face in the mud unless it was necessary? But how had ALT-R learned about it when no-one else seemed to know anything about this method of defeating quicksand? 

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Soon, POND MUD and DAN-ergo CREEP found themselves in an open space which afforded an easy and unobstructed view in each direction. DAN-ergo CREEP did not seriously doubt that he could outrun an approaching ambush unless somehow it came from behind them. They would have a long head start to return to the camp of the Southern Nomads. DAN-ergo had his doubts about POND MUD however. He was stocky and looked as though he could sprint quickly if his life depended on it. Whether he could run for some distance though – that seemed in doubt. And, though his wound was superficial, it would slow him down. DAN-ergo did not much care for this stranger and if it came to it, he supposed he must run back to the camp of his people. It would be stupid and useless to try to defend POND MUD against so many. 

In the distance, DAN-ergo could see two lone forms emerging from the forest and traveling down a grassy knoll toward the open plain. They came alone and seemingly unarmed. 

As they drew nearer, POND MUD recognized the two as She-of-Many-Paths and Shadow Walker. They are no match for the two of us, thought POND MUD. But how are they going to trick us? As they drew nearer, She-of-Many-Paths hailed them. 

“Thank you for agreeing to parley, POND MUD and you sir, whatever your name might be. Rest assured, we mean you no harm and none of our countrymen are even within bowshot.” Again, this was strictly true though another flicker of conscience batted at She-of-Many-Paths for they had arranged for Eagle Eyes and Fleet of Foot, among others, to be watching closely and if it looked as though harm were about to befall the two Veritas, wolves and eagles would be upon the group very quickly, though possibly not so quickly as to prevent the loss of two so beloved as were She-of-Many-Paths and Shadow Walker. “I am known as She-of-Many-Paths.” 

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“And I am known among my people as Shadow Walker.” 

“Well met,” began DAN-ergo CREEP. “I am called DAN-ergo CREEP among my people. I am the leader of those among the Nomads of the South who chose to follow the wishes of NUT-PI of the Cupiditas. We call our people SABRA. And, I believe you already know my companion, so named POND MUD.” 

“Well met, indeed.” She-of-Many-Paths had now approached the two quite closely. She nodded to POND MUD and then to DAN-ergo. “POND MUD. DAN-ergo CREEP. Before our armies launch their bodies at each other, I thought we should take a moment even on this precipice of war to understand whether this is indeed something we really and truly wish to do. For, DAN-ergo CREEP, we have no quarrel with the SABRA. None. And, for our part, we are frankly astounded that you should want to have war with us. As we communicated with our drums…I assume POND MUD told you what they said? Is this correct?” Her penetrating eyes darted between their faces and she could see that it was so though DAN-ergo nodded his assent. 

“Indeed. That is why I am here,” he said. “Why we are here. You say you have no quarrel with us, yet your leader, as I understand it, may well have a grudge against us because some few of us attacked and killed one that she found favor with.” 

“You are correct, DAN-ergo CREEP, that she found favor with the one we called Dares-and-Cares. But her understanding, and therefore the understanding of the Veritas, is that this was not the act of your people but of a few criminals amongst you. Is this so?”

“It is so. And we found and punished the murderers and returned the body and the stolen goods to the Veritas.” 

“Exactly so. She-Who-Saves-Many-Lives holds no grudge against a people based upon the acts of a few. She encouraged us to try to find a path to our mutual benefit that does not cross a quicksand of war that will swallow so many of both our countrymen. So, I ask you, please tell me, quite frankly, what you hope to gain.” 

“NUT-PI said — I should say swore — promised — that we would learn the craft of making water skins that will not leak but keep water fresh and cool for long travels.” 

She-of-Many-Paths nodded, and asked, “Is that all?” 

“It may seem a simple thing but you have water in your lands in every season. For us, it is important.” 

“I don’t doubt it. It can be easily arranged without war. Is that all he promised?”

“Well, he said that we could be overlords of the Veritas and have first choice of the spoils of war and the many fine foods that are in your storehouses. And, as well, have first choice of slaves from among the women and children.” 

“I suspected as much,” DAN-ergo CREEP, for he promised the same exact thing to the fierce and formidable warriors of the north. And, I would well imagine, though I know it not for a fact, that he has also promised this to his own warriors as well. Do you not also think this likely?”

POND MUD’s face grew cloudy and he knit his brows together and frowned. He clenched his teeth. DAN-ergo had ordered POND MUD to stay silent in these negotiations, but he could not help himself from breaking in. 

“That’s a lie! You are quite wrong, She-of-Many-Paths! He promised that to ALT-R and me. We will be overlords of the Veritas and take you as my slave! Just as I told you when we met!” 

DAN-ergo regarded POND MUD. “Met? When did you two meet?” 

She-of-Many-Paths answered, “Oh, we chanced to meet some days ago while POND MUD was scouting out our guard positions. I assume he told you about that. I am not lying, POND MUD. I do not think you are lying either in that NUT-PI made such promises to you and ALT-R. But now it appears that he promised this as well to the fierce and formidable warriors of the north and to the nomads of the south, the SABRA. I must add something else here, DAN-ergo CREEP. I do not well know the ways of your people, but among the Veritas, all are prepared to fight to the death and die rather than become slaves. That includes all the women and children as well. If you capture any Veritas and make them slaves, your booty will be small indeed consisting only of a score of infants who would be quite useless to you until you had fed and clothed them for at least five or six years. We have some food in storage. That much is true. But I promise you that we are poised to make such food of much less value than you might think should it appear that you are going to win victory over the Veritas.” 

She-of-Many-Paths then added, “I have presented you with much information, I see. I have a proposal. Shadow Walker and I shall go now and return presently with several such water skins as you seek filled with cool and refreshing water. This will give you time to think upon what I have said. When we return, we may parley further. Meanwhile, you two may hold your own council. Ask POND MUD whether he thinks I speak true. Is this acceptable?”

“It is.” DAN-ergo CREEP admitted to himself that he was impressed with this — woman — of such a young age — yet so filled with clarity and confidence. The two Veritas turned and walked away. DAN-ergo began to think that if they really returned with such water skins, that in itself could be seen as a kind of victory when he returned to his people. He questioned POND MUD and found that nothing he said indicated that the Veritas were a duplicitous people. In fact, the more he spoke with POND MUD, the less it made any sense to him that he voluntarily left his people in order to throw his lot in with the Cupiditas. But why, he wondered, were they banished? 

Presently, as promised, the same two of the Veritas returned with three water-tight containers filled with fresh water and hauled on a travois. While the water skins had been filled and the travois had been loaded, She-of-Many-Paths and Shadow Walker quickly relayed the intelligence they had learned including most importantly that NUT-PI had promised the same “spoils of war” to everyone he could think of and that the SABRA, or at least one such, had a very shifty camouflage outfit. 

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She-of-Many-Paths began, “Here as promised are some water skins filled with cool water. These are a gift, plain and simple. But as you say, we have plenty of fresh water and would be glad to trade you for many more. Refresh yourselves and we may talk further.” 

DAN-ergo CREEP looked at Shadow Walker carefully as he made his next comment. “Among the SABRA, it would be rude for us to drink first. You, fine lady, show us the way. You must drink first. That is polite.” 

She-of-Many-Paths smiled. She was not in the least fooled by this charade, but was prepared. “Of course! Thank you! It was, I must admit, hard work to drag this water out here and I am thirsty.” She deftly began to unseal one of the water skins, but stopped. “Oh, DAN-ergo, which one would you like me to partake of?” 

He silently pointed, still watching carefully the face of Shadow Walker. “That one.” No reaction. “Wait, wait. That one, I should think.” She-of-Many-Paths began to unseal another. “NO! Wait. That one!” Now, She-of-Many-Paths laughed. “You are right to be cautious DAN-ergo CREEP. We need to learn to trust each other. That takes time. But I shall take a small sip from each of the three as will Shadow Walker. You watch us carefully and you will see no sign, however small, of poison. You will simply see us slake our thirst as you might.” The two from the Veritas so drank and then motioned for their counterparts to drink as well. “By the way,” she added. You may keep the travois as well to transport this back to your camp.”  

She-of-Many-Paths continued, saying that after the Cupiditas are vanquished, one or two of the Nomads of the South would be welcome to come and stay with the Veritas to learn the way of making such water skins and other such craft as they might find useful. 

“And in return?” asked DAN-ergo after he took a sip and handed the skin to POND MUD. 

“In return, simply live in peace,” said She-of-Many-Paths. Though I believe that two of our people might choose to come and live with you for a time to learn some of your ways such as those very tricky camouflage robes you have. I have in mind two such that might prove mutually beneficial. Among us is one we call, Eyes of Eagle who has long studied birds of prey and could teach you how to use them for messages and even to fight. She is quite talented in the ways of shapes and there is much to be learned from her if she would so choose to join you for a time. Also, the one we call “Fleet of Foot” might want to visit for a time as well. As you might guess from his name, he is a very fast runner. Aside from that, he has a talent for making things that appeal to popular taste. The two of them are friends, so they might wish to come together. Since you trade with many other tribes, he might prove valuable in these trades and how to make your wares appeal to those who might want them, especially when cleverly arranged.”

“That’s it? We simply exchange and learn from each other? You want nothing more?”

She-of-Many-Paths tilted her head. “You say, ‘nothing more’ but to the Veritas, exchanging knowledge hard won over many generations is no small thing. It is much more precious gift than any possible spoils of war. Even if you were to take every ear of corn and every cassava root in our storehouse, it would last you less than a year. Knowledge though? That can help your people for all time. That is how the Veritas think.”

“She-of-Many-Paths, you are far too wise for one so young. But nothing more?”

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“It is a small thing but our leader, She-Who-Saves-Many-Lives gave me once a taste of that spice which I believe you call cinnamon. It is quite delicious! But it need not be a gift. We would be happy to trade with you: such a spice for that which you may find pleasing among our wares, medicines, or foods. Perhaps you also have other interesting and wonderful spices. I think that there is much we could learn from each other. We have no real quarrel with you; nor, so far as I can see, you have no real quarrel with us either. It is only a manufactured quarrel for the good of neither us nor you. It only benefits NUT-PI whose purpose, I ken, is to weaken all other tribes, not just the Veritas, but also the Fierce and Formidable warriors of the north and your own tribe as well. The Cupiditas themselves are a proud strong people, but it seems that they have no love of the truth and therefore they find it very hard to learn from one generation to the next. They forever change their stories to make their leader look much better than he in fact is. POND MUD, you have been living with them and planning with them. Do you agree with my assessment?”

POND MUD turned red. “You’re asking for my advice? You?” 

She-of-Many-Paths chucked. “Does this surprise you so? You know more about the Cupiditas than I do. Or DAN-ergo. I think all of us would like to hear of your observations.” 

POND MUD looked about him as though the correct answer might appear among the scattered rocks. “I don’t know. They have many weapons. Their leader is chosen by feats of strength which suits me just fine. Instead of stupid tests. But their head leader, NUT-PI appears neither strong nor quick though he is plenty cruel. I can vouch for that. They do not really have cabins such as ours. They have little more than lean-tos which are forever falling down. I could push down any one of them with one smash of my arm. Our cabins are stronger. Much stronger. And just because I can’t push one down — it doesn’t mean I am not stronger than an ant!”

She-of-Many-Paths sighed and shook her head slowly from side to side. Is there no end to POND MUD’s obsession with his own power in comparison to others, she thought to herself. Aloud, however, she said this: “I have no doubt you are very strong indeed POND MUD. I have never doubted that. But the question is, what can you tell us of the Cupiditas? And, you must decide who are your real people. If you come back to the Veritas now, you must needs be imprisoned until this battle is won or lost. If the Veritas lose, perhaps your friends will find you and set you free, through I must tell you frankly that I doubt it will come to be the case. If the Veritas win, we will soon hold a council and decide whether to annul your banishment. If you prefer, you may go back the way you came and join up with the Cupiditas for I sense that DAN-ergo and the Nomads of the South have no real purpose in this war. Do you agree, DAN-ergo?”

“I do indeed. I could use your help, POND MUD, in taking these water skins back to my people. After that, you may follow us back to our lands and join us, or walk back here to join with the Veritas or if you so choose, join up with and lead your small band of Cupiditas to attack your former homeland. That choice, I leave to you. But the path of peace is a place of cool, fresh water. The path of war in this strange land is a path of heat and death unneeded. I shall counsel my people to be at peace with your people, She-of-Many-Paths, though they are a free people and I cannot compel them to leave off war-making.”

“I don’t know what to do,” said POND MUD. “I want to rejoin the Veritas, but you have no such guarantee. I am the leader of a band of Cupiditas. They respect me. But…I do not trust their leader. I need to talk with ALT-R. He would advise me well. I will go back with you two. But no, I should go back to the Cupiditas. I am their captain. I don’t know! Why do you always confuse me so, She-of-Many-Paths!?” 

She-of-Many-Paths tried to look into the heart of POND MUD and she could see that his confusion was genuine. He still put his faith in ALT-R though he had tricked POND MUD many times that she knew of and probably many other times she did not know of. For that was the way of ALT-R. “POND MUD, how about this plan. Help DAN-ergo CREEP take this water back to his people. If you return alone here before darkness descends on this day, you may find your way back to the Veritas through the gap in that line of trees. You have that long to make up your mind. If we see you tomorrow or the next day, we will have to assume you are an enemy and that will be unfortunate. I give you no guarantees because, as the drums foretold, there are some among the Veritas who have no desire to see you at all let alone to annul your banishment. Yet, you are not without friends among the Veritas and some will argue for your reintroduction into the tribe. So, take a chance on the verdict or don’t. You are no longer a child, POND MUD. You must make your own decision, just as DAN-ergo CREEP has done.” 

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POND MUD and DAN-ergo began pulling the travois back toward camp. When they reached the camp, DAN-ergo quickly recounted what had transpired with regards to his own people. He said nothing of the words that had to do with POND MUD and his decision. The people of SABRA looked at each other and at their leader as they enjoyed taking turns with the cool water. They left the camp late that very afternoon, to a man. They did not want to be anywhere near the camp of the Cupiditas when fighting began on the morrow. 

POND MUD revealed nothing to the Cupiditas regarding his offer of possible reintegration with the Veritas. Why should he? Of course, it was demoralizing to the Cupiditas for the southern nomads to leave which they did quickly and efficiently, seeming to vanish as quietly and invisibly as they had come. They looked for reassurance to their new leader, POND MUD. POND MUD said that he was going to sneak into the camp of the Veritas which he could easily do because he knew these lands so well. He would overhear their plans and return before dawn and lead his small contingent to where it would do the most good until they met up with the much larger force on the Middle Path. He stole away under a starry sky, still not sure what he would do. 

When first light came, a small band of the Cupiditas found themselves alone in a strange land with no allies and no leader and no plan. A glow in the east grew rosy and then orange and then a bright yellow. They argued amongst themselves as to what to do. Many plans were advanced. But without a leader, they had no way to settle on a plan or to test their ideas. At last, one of their number, a man named NINA-TOP declared himself the leader and said that they would march due North until they met up with the main force of the Cupiditas and there they would no doubt receive further instructions. 

AILS-HER, challenged this plan as being too little too late. He argued that they should charge as planned along the Southern Path. Soon, the two were locked in mortal combat to see who should lead this small band. Whereas the Veritas knew many methods of deciding among alternative paths, the Cupiditas only knew one: Might makes Right. In this case, neither emerged as victor; they murdered each other, as sometimes happened among that tribe. 

None of the few remaining Cupiditas, however, felt like fighting to the death with the most recent such deadly incident fresh in their minds. One suggested a path they all agreed on however. They decided that since their force was too small to make much difference, they would make their way slowly along the Southern Path. If they found strong resistance, they would retreat. But if they found no resistance, they would wander into the Central Place of the Veritas and steal, enslave, or rape as they could. If NUT-PI questioned their late arrival, they would simply say they were overwhelmed by a strong force of the Veritas. It was so agreed, and around mid-day, they began a slow march on the Southern Path. By evening, they had come to the great flat plain of the parley that had taken place earlier in the day. As they marched up the gentle slope toward the line of large white oaks, swords drawn in case of any approaching enemy, they suddenly found themselves assailed by deadly arrows. In an instant, more than half their number began screaming and thrashing on the ground. The few remaining Cupiditas turned and ran back down the slope. Another hail of arrows found their mark. A handful of remaining Cupiditas threw down their weapons and begged that their unseen enemy show them mercy. 

Thus ended the battle of the Southern Path. A great battle was avoided because some few of the Veritas had pursued peace up to the very precipice of war. Yet, a powerful force of Cupiditas still strove forward on the Middle Path toward the Center Place of the Veritas. In this Center Place, were many women and children of the Veritas though if the Cupiditas thought they were helpless, they would be seriously mistaken. And there too was POND MUD in his stockade where he could look out and see a blue sky and the thin, eyeless figure of KAVA-NUT. He awaited the outcome of the coming battle to see who his true people were; that is, the victors. For POND MUD now very much subscribed to the central doctrine of the Cupiditas that might makes right. He liked feeling strong and thinking of pros and cons and consequences of this plan and that plan made him feel weak. He wanted always to know what path to take for certain. He wished ALT-R would get here soon and release him so they could rule Veritas together. The words of She-of-Many-Paths kept returning to his mind and when they did, he shouted, “SHUT UP! SHUT UP! SHUT UP!” His screams were heard by many and they puzzled at them for no-one was speaking to POND MUD and very few would speak for him.  

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Magic Portal to Other Worlds

Myths of the Veritas: The Fourth Ring of Empathy

21 Tuesday Aug 2018

Posted by petersironwood in management, psychology, Uncategorized, Veritas

≈ 2 Comments

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diversity, empathy, family, learning, life, myth, Storytelling, tests, trials

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As was their wont, the Veritas celebrated each day but celebrated especially the completion of the harvest of the fullness of the fall. She-Who-Saves-Many-Lives, She-of-Many-Paths, Eyes-of-Eagle, Shade-Walker, Pond Mud, Alt-R, and all those who sought the rings of empathy and all those who did not participated as best they could in the harvest and in the celebration, for both harvest and celebration, they all knew, proved vital to the life of the Veritas. 

The Veritas likewise celebrated the first snow, and She-Who-Saves-Many-Lives spent the winter carefully observing all among the tribe and especially the Six-Who-See-With-Animal-Eyes. She also began devising the next trial. And among the Six-Who-See-With-Animal-Eyes, all awaited the call to the next trial. One among those six, named Trunk-of-Tree, waited in stillness like the sleeping trees, silently wondering what the next test might be. One among those six, named Fleet-of-Foot, waited like a cloud letting the winds of chance and fortune shape his days and his thoughts. But four among those six, did not wait for the next words of She-Who-Saves-Many-Lives to prepare for the next test. 

She-of-Many-Paths continued to study the Wolves and as she learned more about them, she became less afraid of them and they became less afraid of her, so much so that she observed them mating. When she observed this, she somehow wished that Shade-Walker was watching with her although this wish struck her as a strange one and her cheeks grew flushed. 

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She-of-Many-Paths did not limit herself to trying to see through the eyes only of Wolf. In the long dark evenings of storytelling, she listened to the tales but tried to imagine each one through each being in the story, whether human, animal, lake, cloud, or tree. When she helped with harvests or any other task of Fall or Winter, she would try to learn from the wisdom of those who had done such tasks many times before. Some in the tribe jokingly though lovingly began to call her, She-of-Many-Questions. 

Likewise, Eyes-of-Eagle continued to observe Eagles though her real passion had become shapes and what they signified. She wondered, among many such wonderings, why Acorn had a sharp point on the bottom. She tried dropping acorns in various ways and if they were dropped from sufficient height, they always landed point down. She imagined that she was a mighty oak and that the acorns were her babies. She liked it when they landed point down. It seemed the right thing. 

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Eyes-of-Eagle watched also how water flowed around rocks. She discovered how to make damns and watched what happened when the damn was removed. She looked at the legs of running animals including her tribe-mates and saw how cleverly the shapes of all such legs flowed by each other without catching on each other. She saw the ways in which every snowflake was the same and the ways in which every snowflake was different. Eyes-of-Eagle also took notice of the changing shape of Shade-Walker whose arms and legs had become adorned with larger muscles. 

Likewise, Shade-Walker became obsessed, not only with Snakes, but also with light and also with heat and how light became heat. He imagined what it was like to be light and what it was like to be heat. He noticed as well how many, but not all, animals and plants slept a long sleep when light and heat were less. He noticed how each animal and even sleeping plants made their own heat even when there was no light. He became more convinced that Snake could feel the heat of animals from a much greater distance than he himself could. In his noticing of heat and light, Shade-Walker began to notice the way that sunlight played in the hair of She-of-Many-Paths and in the hair of Eyes-of-Eagle. The sunlight in their hair brought warmth to his own body, and this he found mysterious. 

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He whom the tribe called Easy-Tears continued to observe Squirrel. He was surprised to learn that Squirrel seemed to forget many of the places he had saved acorns and hickories and butternuts though he himself recalled each such one he had seen buried. He began to wonder whether Squirrels had their own language. When eagle, hawk, or owl flew nearby, it seemed to Easy-Tears that the first Squirrel who saw such a Squirrel-eater would warn the others. But was the chattering just a general warning such as “Beware! Beware!” or did the warning say where to look as well or say how far away such a Squirrel-eater was? Easy-Tears marveled at the way Squirrel could leap from branch to branch, just catching on to a far tree and nearly but never falling. On one such marveling however, during a thaw, he saw one such unlucky Squirrel miss a very high branch and fall onto a hard rock. This was a fall that Unlucky Squirrel did not recover from. Then, Easy-Tears watched through the thick boughs of a scented cedar as all of the friends of Unlucky Squirrel came to circle around him and look upon Unlucky Squirrel in chatter-less and respectful silence. 

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She-Who-Saves-Many-Lives observed or otherwise knew how each of the Six prepared themselves, or not, for the next trial. But, this was not the limit of her knowledge and observations. She also followed with some close attention Pond Mud and Alt-R as well. Though both had failed the third test, their reactions were quite different. Pond Mud took no further interest in learning about ants. Indeed, he was often seen taking such a small person as an ant and crushing her between his fingers as though to prove his superior strength. This and his other actions indicated he was feeding the “Bad Wolf” within. He sometimes used his superior strength, not for the good of the Veritas, but to force his will upon others. Pond Mud seemed to think little of how he appeared through the eyes of Ant or indeed through the eyes of any other among the Veritas. 

Alt-R however, seemed to realize that, smart as he was, he did not know all things and set himself to learning from the best weaver how to weave and from the best stone chipper how to chip stones and from the best tree hewer how to fell trees. In this way, he gradually learned how to see more clearly through the eyes of others. The Shaman felt that perhaps she had been too hasty in her judgement of Alt-R. She would continue to watch him with careful eyes and a careful heart.

At last, the icy snows and winds of winter withdrew and the speckled red and green heads of Skunk Cabbage appeared in the swamps and likewise, the slender rods of Garlic and Onion began to welcome the spring sun though their roots lay beneath melting snows. When at last, no snow or ice remained except on mountain peaks and in shady caves, She-Who-Saves-Many-Lives called the Six-Who-See-With-Animal-Eyes to her. 

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“As you all know,” began the Shaman, “the animals of the air, and the lakes, and the forests, and the plains are all different and each has their own skills and their own ways of knowing and seeing. So too, even among the Veritas, there are many different skills and many different ways of knowing how-to. Indeed, even among you six, I have observed that you have different flavors or colors of how-to.”

{Translator’s Note:} What follows is necessarily a very loose translation. The Veritas apparently had many words to describe the quality of what was made as well as how it was made. No-one to my knowledge has determined precisely how the various mind sets relate to what happens in terms of either what is produced or the experience of the production. I am not sure, for example, whether the word for the way of how-to for Fleet-of-Foot necessarily implies a sloppy end result as well as a result achieved quickly.  

“Among you Six, Fleet-of-Foot likes to run quickly. But so too, does he do everything quickly. He has learned to gather acorns quickly. He has learned to weave quickly. His tongue is as quick as his feet as you have all no doubt noticed. 

“Trunk-of-Tree is much slower and stronger, but he also has learned the how-to of building, weaving, and spear-making to be strong against winds and winter and many throws. When, he speaks, he speaks slowly and carefully but with purpose.

“Easy-Tears wants everyone to be happy to save his own tears. He therefore has learned the how-to of making things that all or many will like immediately. So too, when he speaks, he is careful not to offend but to make everyone like what he is saying. 

“Shade-Walker has learned the how-to of making things so that the making itself is a pleasurable thing. This too is a valuable how-to as are all such ways in different circumstances. 

“Eyes-of-Eagle has been learning the how-to of making things beautiful.”

Now, Fleet-of-Foot spoke, “Which among all these many ways of how-to is the best though? Surely, it is always best to make all things as quickly as possible. Isn’t that what all should be learning?”

“Each way of how-to is best under different circumstances, Fleet-of-Foot. There is no best part of a tree. Without roots, the tree will die. Without bark, insects will eat the tree. Without leaves to welcome the sun, tree will die. Without nuts, fruits, or cones, tree can have no children. Every part is different, but each is important.” She-Who-Saves-Many-Lives looked at each of the others in turn. When, she came to She-of-Many-Paths, their eyes held and She-of-Many-Paths began to speak.

“So it is also with Wolf. Without legs, Wolf cannot run. Without eyes, Wolf cannot see. Without a mouth, Wolf cannot eat. Without ears, Wolf cannot hear. Every part is vital. I see this clearly, She-Who-Saves-Many-Lives, but I am not so sure what my how-to skill is. I think all of these ways of how-to are vital.” Then her eyes silently questioned the Shaman.

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She-Who-Saves-Many-Lives smiled with her gentle eyes at She-of-Many-Paths as she answered. “Each thing we make comes from the earth; comes through the people and their work; comes to those who use such things and everything returns to the earth once again. When you take reeds from the Lake of Reeds and weave a basket, the basket is a gift from the earth and the lake and also from your own labor. Your labor is also a gift from those of our ancestors who learned how to weave. I think your own way of how-to is to make such a connection clear so that each such person who uses your basket or throws such a spear as you make is quite aware of that connection. Such a basket or spear feels good in the hand but it also feels good in the way it connects the person and therefore all of the Veritas to the earth and all of us, living and dead.” 

She-of-Many-Paths had never had such a clear vision of her how-to calling, but when she heard it, she felt her heart quiver. This, she now realized, had always been in her heart as she did things and made things. Each day she had seen more and more clearly how all things were connected and that all the people were connected. A gift, she thought, should make those connections clearer to everyone else. The image of Pond Mud and his well-muscled body came to mind and she wondered whether she could construct such a gift as to make him see how he was connected to all so that he would stop trying to bully smaller boys and stop crushing ants to no purpose. 

She-Who-Saves-Many-Lives continued, “Each of you has began exploring a different way of how-to. As you grow in experience, you will learn more about your own path. You began on your path patly because of your own nature. And partly you began on this path because of circumstance. As you learn, people will come to know you and seek you out according to your special way of how-to. Over time, you will become more and more expert at your particular way of how-to. This is good. All of these are appropriate or less so according to circumstance and task. However, it is also good that you learn at least something of the way of how-to of some other person. This has many benefits for you and for the Veritas.

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“It will be good for you in the very process of trying to do something according to someone else’s how to. It will stretch your mind. You will also be better connected to someone else for having tried to use their how-to skills. In the future, in some cases, it will be necessary to make something for the people that makes use of more than one of these skills in order that it may most benefit all the Veritas. It may also be that in such a working together you may discover a new way of how-to that none yet know. Between two paths in the forest, another path may be laid. In a storm, a river may take a new path. Therefore, listen as I tell you your next trial.

“Fleet-of-Foot, your task will be to create a hammock with the way of how-to of Trunk-of-Tree to his satisfaction and with his guidance.

“Trunk-of-Tree, your task will be to create a basket that will be as instantly popular as though it were made by Easy-Tears himself.

“Easy-Tears, your task will be to create a travois that will be as grounded and mindful as one created by She-of-Many-Paths.

“She-of-Many-Paths, you will make a hide tent to the satisfaction of Shade-Walker.

“Shade-Walker, you in turn, will devise a set of fine clay jugs that will delight the sense of beauty of Eyes-of-Eagle.

“Eyes-of-Eagle, you will make me a new dream catcher with the how-to ways of Fleet-of-Foot. 

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“Each of you will help any of the Six with any asked questions and observations. But the work itself must be done by the person assigned. I may observe you from time to time and I may not. When a task is finished, you are to show me the finished work in pairs for I want to question you both. At such time as all six tasks are done, I shall then determine how many of the six of you will pass on to the next trial. It is even possible that some may join in the next trial who did not participate in this one. 

“Do not be deceived. This is a more difficult test than you might think. You may fail by not satisfying your judge. But you may also fail by not helping sufficiently the person you are judging. And, both of your pair may fail if I feel that your judge has not been sufficiently strict in his or her critiques. Go now in peace. I look forward to seeing these artifacts designed and built with the way of the how-to of another.”

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The protégés returned to their own lodgings. They began their walk in silence but by the time they returned to their lodgings around the central fire, they were talking excitedly about their plans and all were resolved to begin at dawn. 

She-Who-Saves-Many-Lives returned to her cabin smiling. She badly needed a new dream catcher, for lately, her dreams had been disturbing indeed. Well, soon enough, that would be fixed. She drifted off wondering why it was so difficult to explain that all of the ways of how-to had their place in different circumstances. It seemed quite obvious to her, but this had not been  so obvious to the Six. Well, they are yet young. She noted too that they were becoming quite aware of the presence of particular others among the tribe. All part of life, she thought. The Shaman began to imagine a world where the ways of how-to are all one way. She-Who-Saves-Many-Lives dropped off to sleep and began dreaming of a world in which everyone made things only using the how-to way of “Fleet-of-Foot.” It was not a peaceful dream. 

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Point your magic arrow here and click to discover other possible worlds.    

Myths of the Veritas: The Third Ring of Empathy.

16 Thursday Aug 2018

Posted by petersironwood in America, psychology, story, Uncategorized

≈ 4 Comments

Tags

cooperation, emotional intelligence, empathy, learning, life, myth, truth

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When the full moon rose after the hottest days of summer had passed, She-Who-Saves-Many-Lives summoned the Eight-Who-Feel-Another’s-Hunger to a great council fire at their customary places. “You have served your tribe well and each of you has grown even since the first such trial. A new challenge awaits you. At your place, you will find a small piece of deerskin and upon that deerskin the picture of an animal. That animal you will observe, copy, learn from, speak too, listen too, come to love as one of your very own family. I want all those who live near you to understand your tasks as well so that they may not impede your study. 

“The full moon is here. There shall be another. And another. But on the third next full moon, we will reconvene our council fire. You shall indeed share your knowledge with all the tribe. And, then, I will question you separately to determine who shall win the Third Ring of Empathy and be so invited to the next trial.” The entire council including the Eight-Who-Feel-Another’s-Hunger left as well, all save Pond Mud, who politely asked the favor of a question. 

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“Oh, She-Who-Saves-Many, I fear that though my muscles may be strongest among my peers, my powers of perception are yet weak, for I looked upon this deerskin and it appears that it may be an elk, that it may be a deer, it may be bison, but it most looks to me like…like an ant.”

She-Who-Saves-Many-Lives laughed, “It is not your perception, my young friend; it is my lack of artistic skill, though you are indeed correct. It is an ant. Now, go forth and study her for three moons.” 

“But, but, they have nothing to teach; they have no power; they have no thinking; they are teeny insignificant things that are simply a pest.”

“My decision is final, Pond Mud. I only sought to aid you in removing your uncertainty. If you become Shaman, you may devise tests as you see fit.”

Pond Mud bit his lip and turned away though a slight shake of the head did not go unnoticed. 

The Shaman therefore spoke once more: “You are judging the ant, though you have not studied them. You know almost nothing about them. Spend three moons watching and then we will see whether I have given you something unworthy of study.” 

So it was that the Eight-Who-Can-Feel-Another’s-Hunger began their various studies of Ant, Eagle, Possum, Tiger, Snake, Squirrel, Horse, and Wolf. On the moonrise of the next month, She-Who-Saves-Many-Lives bestowed on each of the eight a mask suited for the animal that they were studying. She suggested that they may want to spend some time each day trying to imagine what life was like through the skin, nose, ears, and eyes of that creature and the using the mask might help in this endeavor. 

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So it was that on the third full moon, each of the eight was ready to give an account of what they had learned before the entire tribe. And, it was so. 

{Translator’s Note}: The actual legend is filled with minutia for every single one of the eight animals. It’s not surprising that such detail would be included for these specific details about each of these other creatures could spell the difference between life and death for themselves or possibly even the entire Veritas people. They took the time to find out about the world and pass on every detail they could to their offspring. Education was a serious business that everyone respected as crucial to their very survival. We live in a different world, however, and therefore I am only translating the first and most obvious thing or two about each animal. 

First to speak was Alt-R who spoke of some of the cleverness of the opossum such as keeping their unprotected ones close by, of hunting at night when they had less worry about those who might harm them, although on balance, they seemed quite stupid, concluded Alt-R. 

Next to speak was She-of-Many-Paths. She spoke with such passion and in such vivid detail that the children, and the youth, and the married, and the old of the tribe all listened in fascination and learned much about Wolf. Not just the Shaman but all could feel that indeed, she had come to love the wolves. She spoke of they way they hunted together and took turns chasing down prey until that prey was exhausted. She spoke of their social order and how they communicated and how they kept the peace among themselves. “And,” she concluded, “I’m just getting started! There is so much more to learn!” 

Eyes-of-Eagle had been assigned the Eagle. She spoke of how the eagle changed it very shape according to the task at hand. 

“When an Eagle wished to soar on the winds it spread its wings as far as possible and flattened its chest and tailfeathers. When it spotted prey below, after a few strong thrusts of its wings, it folded them tightly and made itself nearly into a teardrop. It fell like a rock, only shooting out its wings at the very last possible moment to arrest its fall and save its life and at the same time twisting just so onto the back of rabbit or squirrel or mouse!” This much was known by the adults of the tribe, but Eyes-of-Eagle had many more  details to share on the subject. It was clear to all in the council that she had been aptly named. 

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Shade-Walker spoke next of his observations of snakes. Like he himself, he had noted, the activity of a snake is much determined by the heat of the sun. But Shade-Walker then said, quite unexpectedly, that he believed that snakes could feel the heat of their prey just as we can feel the heat of a fire or the heat of another’s skin if it’s quite close. Shade-Walker noted that a snake too can change its shape. Some can unhinge their jaw and some who swallow their prey whole because they can make that change. 

Initiates also spoke of their many observations of Tiger, Squirrel, and Horse. 

Last to speak was Pond Mud. He still viewed ants as unworthy of study because they were weak enough to be crushed in his fingertips. However, he had noticed a kind of war between black ants and red ants. 

“Somehow, an anteater became aware and filled his belly on the fighting ants. Normally, ants are keen to sense a nearby enemy, but in the heat of battle, they didn’t seem to see the anteater at all! He seemed the only beneficiary of the ant war.” 

Most of the adults in the council were quite convinced that two more would-be inheritors of Shaman-ship would be dropped from consideration and that these would almost certainly be POND MUD and ALT-R. Sadly, they seemed not to understand the value of creature so different from themselves. 

Indeed, it was so ordered and came to pass. 

The next day, She-Who-Saves-Many-Lives summoned Alt-R to see her. “I have a game for you to try your luck at. Do you accept this challenge?”

“Is this part of the test? Everyone seems to think I lost. Is this a chance to redeem myself?”

“Do you accept this challenge?” 

Alt-R said, “Yes, I accept. What am I to do?”

“I have three cups. You choose one of the three. You will have 100 chances to guess and we will see how many acorns you acquire,” explained She-Who-Saves-Many-Lives.   

So, the game began, and every time Alt-R thought he had at last figured out the rule, he proved wrong on the next guess or the one after that. At long last, the 100 chances had all been used up. Alt-R had managed to obtain 11 acorns and felt very frustrated. Alt-R searched the face of She-Who-Saves-Many-Lives but saw no hint of the rule. 

“Has anyone figured out your rule? Has anyone done better?” asked Alt-R as politely as he could in his state of frustration.

“Yes, indeed, I’m must say, that someone did indeed do much better. In particular, one of my friends was able to gather 34.” 

Alt-R was taken aback, but he was still curious. “But then no-one has gotten all 100? No-one has really figured out the rule?” 

She-Who-Saves-Many-Lives cocked her head to the side and her endless brown eyes looked into the heart of Alt-R. “Who said there was a rule?” 

“Who…? I mean, there has to be a rule, right? How did you know how to switch the acorn each time and mostly fool me?”

She-Who-Saves-Many-Lives lowered her voice and looked down. “Who said there was an acorn every time?” 

“But…! You said…I don’t understand? How did someone gather 34 then? Who was this one who outguessed me three to one?”

She-Who-Saves-Many-Lives looked at him long and hard watching him go through the possibilities in his head. Some he gave voice to. Was it this young man? Was it this young woman? Was it this elder? At last, he ran out of likely possibilities.

“None of those, Alt-R, it was the very creature I asked you to study. The possum.” 

“WHAT?” shouted Alt-R, against all protocol. “I was outsmarted by a possum? That’s impossible!”

“Not at all impossible, Alt-R. It happened. The reason is quite simple. You looked at this as a test of how smart you were or how much empathy you had. You assumed there was one acorn per trial. You assumed that there was a rule. And then you spent all your time trying to determine the rule. What did possum do?”

Alt-R frowned, “What did possum do? How could I possibly know?”

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Photo by Pixabay on Pexels.com

“You couldn’t. Because you didn’t follow my advice and learn to know possum and how he felt about things, what he smelled about things, what he saw, how he loved, and feared, and died.”

Alt-R hung his head. This had not really been a test. This had been another teaching – a teaching that taught him that he should have followed the first teaching. “You are right, She-Who-Saves-Many-Lives, but I still don’t see how possum could have done better than I did.”

The Shaman explained, “You came in here and made assumptions. You were trying to find the acorn each time assuming that there was one. You were trying to figure out the rule. I put one acorn always in the one left-most cup to you and to possum 1/3 of the time not according to any rule. After two acorns from the left cup, the possum always chose the left cup, most often being wrong but 1/3 of the time being right. You came in hungry for rules and assumptions. The possum came in hungry for acorns.” 

“Thank you, She-Who-Saves-Many-Lives.”

“Please return tomorrow night, Alt-R, for I have one further lesson.”

The next morning, She-Who-Saves-Many-Lives summoned Pond Mud, for Pond Mud, like Alt-R, had another few lessons to learn. 

“Come, Pond Mud, I have a simple task for you. You are one of the strongest young men in the village. Is that not so?”

“Well, She-Who-Saves-Many-Lives, I do not know but I have overheard some say that, yes.”

“So, Pond Mud, you value physical strength. Is that so?”

“Yes, indeed, She-Who-Saves-Many-Lives! That is why the ant…well, we will not speak of that.  Anyway, yes, I am strong and I value physical strength.” 

“Good, Pond Mud, then you will have no trouble with this small task. I would like you push over that old cabin. I wish to build a new one.” 

“Well, She-Who-Saves-Many-Lives, I am strong but … I mean the cabin is well-built…it is meant to withstand snow and wind and you want me to try to push it down?” queried Pond Mud. 

“No, I want you to actually push it down, not try to push it down. Proceed.” 

Pond Mud walked over the cabin and walked around it looking for a possible flaw or weak point but found nothing. He braced himself and pushed with both hands but nothing moved. He turned his shoulder to the edge and pushed but nothing moved. He lay on his back and pushed with his legs but that slid him backwards. He found two giant boulders and rolled them near the cabin and used the boulders to brace himself and pushed with both legs. He could not budge the cabin. He looked at the boulders and began to hatch an elaborate plan to smash the cabin with the boulders. 

“Pond Mud, you failed to push over the cabin. Please follow me. I want to show you a larger, stronger cabin that someone did push over. It is near. Follow.”

They soon came to a small clearing where the collapsed remains of a large cabin lay scattered about. “Pond Mud, what would you say regarding the strength of the creature who pushed this cabin down?”

“Gigantic. Perhaps a great cave bear. Or perhaps a bison? But it’s in the woods. A giant moose perhaps?”

“Pond Mud, look closely at that log and tell me what you see.” 

Pond Mud strode quickly to the indicated spot. “It’s just a log. I mean it’s filled with … it’s filled with … carpenter ants. It’s filled with carpenter ants.” 

“I see you studied the ants enough at least to recognize one when you see one. Let us return now to my cabin because your friend Alt-R is about to appear.”

They strode in silence back to the cabin of She-Who-Saves-Many-Lives. Indeed, Alt-R had just arrived. 

She-Who-Saves-Many-Lives looked at each of them and said quietly, “I am sure by now you both realize that you will not be getting the Third Ring of Empathy. However, I am giving you each two other gifts. And each such gift, I can assure you, is worth far more than a ring with a pretty stone affixed.”

“The first gift is that you now realize not to dismiss a human or any creature because it seems they are not so smart nor so strong as you. And, now that you understand this, you may choose to become better and better at seeing things through another’s eyes. And, if you so choose, you will have a much better life and help those around you to also have a much better life. If you so choose, you can instead ignore this lesson and disdain those who are not like you. It’s your choice.”

“But if I learn the lesson, then why cannot I not be yet in contention to be your replacement?”  wondered Pond Mud & Alt-R aloud and almost in unison.

“Because,” said the Shaman, “it was not your first instinct to do so. Under stress or duress, you will be prone to revert to your first instinct and stressful situations are precisely such times that your empathy is most needed. Over time, over many wanderings of the stars back to their homes, your first instinct will change and you will be just as able to see through the eyes of another as any of the initiates. But if I die tomorrow, it would not be well for you or for the tribe or even for all the other creatures that share this world with the Veritas.”

The silence grew at first and the crickets decided it was their turn to talk. And so it was. But after a time, Pond Mud spoke again.

“What was then the second gift?” asked Pond Mud. 

“The second gift is that now you know that you are not always the best at everything though you, Alt-R are well the smartest among all the Veritas. And that knowledge that you are not the most able at everything can save you an ocean of pain if you choose to keep learning from those around you who know things you do not or those who are able to perceive things you cannot. And you, Pond Mud, though you are strong, you are not therefore to demand special privilege because of it. To the sun and the moon and the mountain, your strength is as like to the ants only less so. Keep about you the humility that befits being strongest.” 

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Alt-R spoke then, “Thank you, She-Who-Saves-Many-Lives. It is well. And, I take your teaching as my learning kept close to heart. I will choose to follow the path of the greater wisdom.” 

Pond Mud spoke next, saying, “Thank you,” She-Who-Saves-Many-Lives. I too shall now look at such strength as I may sometimes have as a treasure not for myself alone but for all of the Veritas. 

{Translator’s Note}: The reader may well wonder why so much of this myth revolves around the two who lost the contest rather than those who won. This focus on continually trying to teach the entire tribe to learn from failures rather than simply be shamed by it, is typical of the Veritas. The Veritas, insofar as I can tell from such a distance in time, space, and culture, not only cared for the lessons of those who won the contest, but also in those who lost the contest, for among the Veritas, every leaf on the tree got sustenance from the rest of the tree and provided loving sustenance from the sun itself to the rest of the tree. 

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Magic Portal to Four Completely Different Universes

  

Myths of the Veritas: The Second Ring of Empathy. 

11 Saturday Aug 2018

Posted by petersironwood in America, management, psychology, story, Uncategorized

≈ 2 Comments

Tags

Bohm Dialogue, collaboration, competition, cooperation, empathy, learning, life, myth, politics, trial, truth, Veritas

Myths of the Veritas: The Second Ring of Empathy. 

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[My photo of masks created by Sarah Morgan].

“She Who Saves Many Lives” began the very next dawn to craft ten of The Second Ring of Empathy. This she fashioned from bronze as well but each ring sported a small but fiery opal. Each was beautiful and ever-changing yet each was different from each of its kin. 

After caressing the final touches on the first such ring, she summoned that one of “The Ten Who Can Count Mountaintops with the Eyes of Others” who was known among the Veritas as “She of Many Paths.” She had been named this because of her penchant for trying many paths before settling on the way to take. 

The instructions to this first such were to immediately begin fasting. On the dawn of the fourth day, “She of Many Paths” was instructed to travel to the twisted oak near the waterfall that sings and to sit quietly by the dark pool at the bottom of the falls and notice all that she saw. When the sun was high she was to return to “She Who Saves Many Lives” and tell all that he had observed. And, it was so. And so she did.

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{Translator’s Note}: It isn’t said in this part of the legend that the initiates were explicitly told to be silent, but those familiar with the Veritas will see that such secrecy was indeed implicitly assume. Naturally, the young Veritas were sorely tempted to share their experiences with each other. However, they most probably did not. If they did, the narrative below makes it clear that any such sharing was well disguised. 

“She Who Saves Many Lives” had not been idle. While “She of Many Paths” had been fasting and observing, the shaman had been crafting another opal ring set in bronze. After “She of Many Paths” shared her observations, “She Who Saves Many Lives” summoned another of “The Ten Who Can Count Mountaintops with the Eyes of Others.” The girl was called “Eyes of Eagle” for her superior eyesight. “She Who Saves Many Lives” told “Eyes of Eagle” that she was to drink nothing and eat nothing for the whole next day. When the dawn of the next day came, she was to travel to the twisted oak, rest, reflect, and observe. When the sun was high, she was to return to “She Who Saves Many Lives” and tell all that she had observed. And, it was so. And so she did. 

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From the time of the crescent moon to the first quarter, no more were called from among “The Ten Who Can Count Mountaintops with the Eyes of Others.” It happened then, that a day became hotter than any could remember. No-one wanted to do anything besides sleep and swim. At noon, “She Who Saves Many Lives” summoned another of “The Ten Who Can Count Mountaintops with the Eyes of Others.” He was called by the Veritas “Shade Walker” for his definite preference to stalk, walk, and sit in the shade. “She Who Saves Many Lives” instructed “Shade Walker” to trek the journey to the twisted oak; to sit by the dark pool (but not partake of its refreshing waters); instead to observe and reflect and then relate it all back to “She Who Saves Many Lives.” And, it was so. And so he did. 

{Translator’s Note}: In the recounting of the next part of the narrative, I have slightly shortened the repetitive structure of the original since the modern reader is much more impatient than were the Veritas.

One by one, “She Who Saves Many Lives” called each of the remaining from among “The Ten Who Can Count Mountaintops with the Eyes of the Others” and gave them a task. Each such task, “She Who Saves Many Lives” constructed to be especially apt for that particular person. Each such task was different. Each such task was designed quite deliberately to put each particular person in a different frame of mind. Just as the first three had been hungry, thirsty and unbearably hot, so too were the successive candidates from “The Ten Who Can Count Mountaintops with the Eyes of Others” variously exhausted from physical labor, desirously aroused by tales, angry, fearful, over-filled with food, in pain, and in a happy and hilarious mood. “She Who Saves Many Lives” knew well that each person would see, smell, hear, feel, and recall different things because of these different states of mind. And, as she heard their various recountings, her judgment on this was confirmed. 

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On the day when Winter and Summer balance each to each and Summer promises to give way to Winter, since all had now accomplished their tasks, “She Who Saves Many Lives” invited all them to a council fire. They were now asked to dialogue about their observations of the deep pool, the spraying cataract, the twisted oak and the nearby surrounds. “She Who Saves Many Lives” did not speak but listened carefully to all that was said.

{Translator’s Note}: Here the word “dialogue” is used to convey a process much like Bohm Dialogue. The English word “dialogue” is often erroneously thought to connote a two-sided debate because of the apparent Latin root “di” meaning “two.” However, the English word “dialog” actually comes from the Greek roots, “dia” meaning “through” and “logos” meaning “meaning.” A dialogue is not properly a debate with two sides. Rather it refers to a process of developing meaning through the processes of the group: recounting experiences, listening respectfully, and reflecting upon what was said. No-one “wins” and on-one “loses.” It is much like group problem solving except that there is no specified problem to solve. More on Bohm Dialogue can be found here. Again, with a nod to the great impatience of the modern people, I have taken the liberty to summarize much of what was actually related.

“She of Many Paths” spoke first of the many frogs, rabbits, and insects she had seen by the dark pool. She spoke of how tasty they would be and what manner one could cook frog, rabbit, and dragonfly but she had been instructed only to observe and thus had not eaten any though she was quite hungry. She also observed how frogs lay just beneath the surface of the water jutting their quick tongues out to capture fly or mosquito. She had also observed rabbits eating the large ripe blackberries she would have rather had for herself. 

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“Eyes of Eagle” said she had not noticed any rabbits at all though she had seen a few dragonflies skimming the water eating mosquitos. There may also have been frogs but mainly, she had noticed that the water falling over the cataract fell mainly into the deep pool but many drops also hit upon the rocks at the sides of the waterfall and that such drops splattered high into the air. At some times of the day, these made rainbows. Several times, wonderful cool breezes wafted mist onto her thirsty tongue. 

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“Shade Walker” had also noticed such lucky sprays. He recounted that when he first arrived beside the deep pool, he could think of little else than how wonderful it would be to dive into the depths of that cooling pool. Five fish jumped into the air from the pool and then dove back in. “Shade Walker” had imagined five times that he had been such a lucky fish. He had thought he might go mad with the heat and began silently cursing his ancestors for ever leaving the water. As the sun continued its sky journey however, he noticed the shadow of the twisted oak approaching him. Soon, his knees and feet were in the cool shade of the twisted oak. Soon, his torso and finally his face and head were also in shade. Still the water splattered off the rocks making a cooling mist. When the sun was half-way between its high point and sunset, a cool breeze flitted through the glade. 

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Photo by Fabio Partenheimer on Pexels.com

So in turn, did each of “The Ten Who Can Count Mountaintops with the Eyes of Others” recount to the others their observations. Each of “The Ten Who Can Count Mountaintops with the Eyes of Others” listened respectfully. Occasionally, one would make a brief comment. “She Who Saves Many Lives” sat in silence, neither speaking word, nor gesture, nor grin nor grimace.

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Now it came to pass that each of the ten sat silently reflecting a long while on the experiences of the others. At last, “Shade Walker” spoke: “It seems that perhaps the same place seems quite different depending on whether it was day or night.” All nodded. 

“Eyes of Eagles” spoke next. “As well, the hungry see food; the thirsty see water; the hot, see shade; the fearful hear enemies; the exhausted see little but ways to rest.

The one known as “Bent Finger” claimed that his observations had been the best and encompassed the whole of what everyone else had seen. 

“She of Many Paths” asked whether he had noticed dragonflies catching mosquitos or rabbits eating blackberries. 

“Bent Finger” scoffed, “I meant important things. I saw all the important things.” 

“She of Many Paths” then proceeded to tell a story about her own experiences the point of which was that it is sometimes difficult to know at the time what is an important observation.

“Many Muscles” opined that he had had the most difficult task for “She Who Saves Many Lives” had sent him exhausted from three day’s worth of hard labor to sit and observe. “In such a state, it is very difficult to observe anything.” 

“She of Many Paths” observed that she had probably never been so exhausted as “Many Muscles” had been and therefore it would be difficult for her to know exactly how “Many Muscles” had been feeling just as it would be difficult for someone without three days hunger to know just how she had felt. 

“That’s my point exactly!” added “Bent-Finger.” I was probably the only one in a good mood and that’s why I saw the most.

Their dialog continued for many hours until at last “She Who Saves Many Lives” spoke. 

“I thank you each for your many observations and as well for your thoughtful reflections each to each on what each of you said. I think the future generations of the tribe will be well served by such as you. Indeed, no one person can feel and see and hear what many can. Hopefully, you will now be in a slightly better position to know what it’s like to be hungry, thirsty, hot, tired, aroused, angry, fearful, over-sated, in pain, or happy. I have made my decision.” 

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At this, “She Who Saves Many Lives” stood and began walking around the outside of the circle, handing each of eight among “The Ten Who Can Count Mountaintops with the Eyes of Others” one of the rings of opal. “Many Muscles” and “Bent-Finger” received no such ring. For 

“She Who Saves Many Lives” waved her hand and extinguished the remaining embers. She spoke thus: “Arise now, rest, and further contemplate the teachings that each of you has provided to the others. And, know that it is hard to know what someone else is feeling be they hungry, thirsty, hot, tired, aroused, angry, fearful, over-sated, in pain, or over-happy. Soon, there will be another task for you who would earn the Third Ring of Empathy.” 

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Magic Portal: Touch this and you may then cause a book to be delivered to your door should you so wish it. 

     

Happy July 4th

04 Wednesday Jul 2018

Posted by petersironwood in America, management, psychology, Uncategorized

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Business, collaboration, competition, Feedback, Human-Computer Interaction, learning, life, politics, psychology, science, teamwork, UX

As we celebrate in America, let’s not forget that many people fought long and hard to gain our independence and then to keep it. Let’s honor them by making sure we keep our independence. It would be a shame to lose it on the battlefield…and even more of a shame to lose it to greed.

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It would also be a good time to recall that America is not alone in the struggle against tyranny. Many other countries had to fight and win their independence – and in other cases, people are still fighting for their freedom.

 

Photo by Pixabay on Pexels.com
Photo by Pixabay on Pexels.com
Photo by Pixabay on Pexels.com
Photo by Pixabay on Pexels.com

As I mentioned before, I am temporarily suspending additions to the Pattern Language of ‘best practices’ in collaboration and teamwork and shifting to a different genre for a time. I’m still quite interested in collaboration and teamwork; I am interested in working together to learn from each other how to do that better. As I’ve tried to point out, while competition certainly has a place, both in nature and in human civilization, in human civilization, it needs to be done within an agreed upon framework. Otherwise, competition spins out of control into anarchy and violence. Of course, this has happened before in human history. This time, when our very lives depend on a global network of interconnectedness, anarchy will be worse than ever before. For now, however, I’ve listed most of the major Patterns I’ve run into. I will continue to elicit and look for additional relevant Patterns. If you think of one, please comment on the summary/index or email me at: truthtable@aol.com

 

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Meanwhile, I’ve decided to share a number of experiences from my career as a researcher and practitioner in psychology, AI, and the field of human-computer interaction/user experience. I will relate these as honestly and completely as I think useful. In some cases, I may use pseudonyms to avoid embarrassing anyone. Clearly, stories are told from my perspective, and others might remember things differently, if at all. 

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The reasons for recounting these stories is basically threefold. First, studying a field such as psychology, or human-computer interaction is related to actually working in the field but not so much as you might think. For the most part, the errors I’ve made and the lessons that I’ve learned in the course of a long career are not primarily technical. The main lessons are socio-technical. Hopefully, people considering a career in a related field may learn from my mistakes. But aside from pointing out mistakes made, I hope to give a flavor for what it’s really like to work in the field. 

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Author Page on Amazon

Anti-Pattern: Kill the Messenger

28 Thursday Jun 2018

Posted by petersironwood in America, management, psychology, Uncategorized

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advertising, Anti-Pattern, bully, Business, collaboration, cooperation, learning, marketing, media, Pattern Langauge, politics

This may be the last in the series of socio-technical Anti-Patterns (that is, things you want to avoid doing). Although I do think there is value in the Anti-Patterns (or I wouldn’t have bothered), I think the emphasis should be on the Patterns. It’s also personally depressing to write about Anti-Patterns right now because every time I write about how a particular type of behavior is to be avoided, it happens in real life! In abundance! Without apology! 

This is why I also included the “what if” story about tennis. I really think people do not quite see how utterly dependent the vast majority of us are on complex, globe-spanning interactions which are, at bottom, based on mutual trust.

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Once we erode that trust, literally millions will die even if war is avoided – which itself seems a remote possibility. It is a bit, I suppose, like the proverbial story about fish not “realizing” they are in water because it’s all they’ve ever known. People exist and thrive because of this network of trust. But they have no realization that it’s even there, let alone that it’s crucial. Once these networks are destroyed, they will be most likely be replaced by much simpler, less flexible ones based on power. There is a limit to how large these can grow because when possible, everyone will realize that such a network only really benefits the person at the top. So, they escape if they are able. Such power-based networks are also far less capable of innovation than ones based on trust, expertise and experience, fair incentives, the free flow of information. And, one of the main deficiencies in power-based networks is illustrated by the following Anti-Pattern.  

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Kill the Messenger

In the context of a crucial issue or task, important information is provided to the Person in Power: information that is critical in making the right decision or designing the proper course of action. When this information is delivered to the Person in Power (here abbreviated “PP”), they hear something they don’t like. So, they literally or figuratively, kill the messenger. 

At first blush, this Anti-Pattern seems insane. Of course, it is unfair and unethical to kill the messenger, but how does it benefit the PP who does the killing? Here’s the surprising answer: It doesn’t! Not in the least! He or she is encouraging people to avoid providing him with crucial information. It doesn’t benefit PP, but it does benefits his or her Id-Baby. Some people would say it benefits his or her ego, but that is not really in keeping with Freud’s original meaning of the words Ego, Id, and Superego. Or, to say it another way, killing the messenger is not good for the PP’s body or the PP’s long-term prospects; in other words, not for the adult PP (if there is one). Killing the messenger is an infantile reaction of the inner child who believes everything must be the way they want it to be. 

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There is, however, another reason – an also insane reason – for the PP to kill the messenger. He is now free to discredit the messenger. This in turn, if carried out as a policy against the Message  Sent by Messenger (here abbreviated “MSM”), people will begin to doubt the MSM and rely only on the PP for the “truth.” This reason shows a somewhat longer time-span of attention. After all, if people have a lot of experience with MSM that turns out to be quite useful information, it will take some time for the PP to destroy credibility of the MSM. But, it is still quite limited thinking; perhaps not a 2 year old, but more like a spoiled 13-year old from one of the more prestigious Prep Schools. Plans must change and we must be open to it. So, for the PP to destroy sources of potentially useful information to the PP, is still insane. 

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(Editorial Aside:  And, I must confess, I am totally bewildered that we while we shouldn’t and wouldn’t let an insane person drive a school bus, we would have one armed with nuclear weapons. Well, more than one.)

In various organizations and contexts, the specifics of Killing the Messenger vary as well as the degree to which it happens. “Killing the messenger” figuratively can be partial. For example, a company will likely fill its website with positive news about the company. They probably take a similar tack with employees. If they are required by law to tell you about a drug’s side-effects, they will do it while a beautiful woman in a white dress dances carelessly and weightlessly through a field of daisies and while somewhere magic elves are playing Beethoven’s Ode to Joy. Who wouldn’t want those side effects?! And, yet, that same company might be quite scrupulous about the accuracy of some of the data it depends on for its operational efficiency. So, it can be a mixed bag. At least, it can be a mixed bag for a normal organization or a normal person. 

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At one extreme, we might have some sort of highly enlightened guru who would immediately take in each new moment without judgement. Most people may initially have a negative reaction to bad news. They may not believe the messenger. They might say, “What? What did you say? No! You must be joking!” 

In some cases, even a normal person might lash out at a messenger. I can see that if a member of the Armed Services came to your door to tell you that your spouse had been killed, you might scream at the messenger. But, if you’re more than a very small child, you realize it wasn’t their fault. 

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But no sane adult would block out potentially crucial information that should inform their critical decisions. A sane adult would seek out additional sources of information; cross-check them against each other; surround himself with smart, competent people honest enough to tell the truth, even when it “hurts.” Without the truth to work with, a PP is just a Powerless Puppet to their own Id — or, likely, someone else’s.

Perhaps you have been the recipient of some variant of “Kill the Messenger”? Or observer?

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 I will post another Pattern Language Overview that includes the newer Patterns and Anti-Patterns – with clickable links. After that, I plan to move in a quite different direction. 


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Anti-Pattern: Taking Credit & Spreading Blame.

27 Wednesday Jun 2018

Posted by petersironwood in America, management, psychology, Uncategorized

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Anti-Pattern, bully, Business, collaboration, competition, Democracy, fascism, innovation, learning, pattern language, politics

man in brown long sleeved button up shirt standing while using gray laptop computer on brown wooden table beside woman in gray long sleeved shirt sitting

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Think back to the worst boss you ever had or ever observed. Maybe one stands out immediately. Or, maybe you had two so it’s hard to say which was worse. If you have been very lucky and had reasonable bosses throughout your life, then, maybe you can think back to a very nasty teacher. In either case, I’m hoping you can think of someone who was not only strict, but pig-headed, arbitrary, unfair, and liked to demean employees (or students) in front of everyone. Not only that, they would take credit for the work of others and blame others when they had actually made the mistake themselves. 

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These are the sorts of people who practice the Anti-Patterns that I’ve been writing about lately. And it occurs to me that most people have had some experience with something similar to fascism in its mildest form: having an “intolerable” boss or teacher. It’s a very mild cousin, but it  is a cousin. 

The major difference is that if you have a horrible boss: a bully, a liar, a person who uses their position to hide their incompetence and blame it on others, it bothers you at work and you may lie awake thinking about it, but you do have other things in your life. You don’t have to have it affect your personal life; it doesn’t necessarily mean you can’t have fun playing a sport or dancing or singing. But actually living under fascism is a 24×7 business. Your bosses now are in charge of everything in your life that they want to bother with being in charge of. In the post below, I describe another one of the Anti-Life Anti-Patterns that they will tend to use: Taking Credit and Spreading Blame. 

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Taking Credit and Spreading Blame. 

The basic idea of this Anti-Pattern is simple. The “boss” controls information into and out of their group. They are in a position to present the work of the group to higher management. The workers under the boss, in some corporate cultures will have little recourse when they are mistreated or their actions are misrepresented. If someone comes up with a good idea, for example, it may be ridiculed by a boss who knows less. Let’s say, for instance, a member of a research group at a camera/film company comes up with the idea of an electronic camera, the boss may well call the idea ridiculous. If it later turns out that the camera/film company goes out of business due to competition from electronic camera companies, the boss who originally pooh-poohed the idea will now claim that they were all in favor but that they had asked the employee who originally thought of it to look into it. That employee had come back with such a negative assessment of the market, that they had all convinced the boss not to pursue it. This is an example of “Spreading the Blame.” 

On the other hand, if the boss had decided to pursue it and it had made the company successful, that kind of boss would lead everyone to believe that it had been their idea all along. They might even go so far as to discredit, transfer, or fire the employee who had actually thought of it. One might be tempted to think the “truth would out” and it might, but the boss has more control over how the group and the individuals within it are perceived than the employees do.

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In an organization without any form of checks and balances, a tyrannical boss may gain a stellar reputation among higher management by the use of this tactic. This may result in promotions and an ever-expanding scope of power with which to ruin people’s lives. If you can convince the people above you that you never make a mistake yourself because you convincingly blame others; and you manage to take credit for everything that happens in your organization (and possibly even credit for some of what happens even in neighboring organizations) then you will gain more control over the information flow. 

Ultimately, the efficiency and effectiveness of the organization suffers when Anti-Patterns such as Taking Credit and Spreading Blame are employed. People will begin to see little reason to work hard or imaginatively since the boss will take the credit. People who gain pleasure from friendly and collegial interactions will work somewhere else if they possibly can. Similarly, people who are primarily motivated at work by the work itself and doing it well will tend not to thrive under such a boss and will also go work somewhere else as soon as the opportunity arises. However, people who like to be told what to do, and enjoy power themselves, might collaborate with a boss who uses Anti-Patterns because the employee may feel as though helping the boss is the best way to open a promotion for themselves as well. 

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What “Anti-Patterns” have you observed in a boss, petty bureaucrat, teacher? 

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Anti-Pattern: Conjure a Common Enemy

20 Wednesday Jun 2018

Posted by petersironwood in America, management, psychology, Uncategorized

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authoritarianism, Bete noir, bully, Business, competition, Dictator, fascism, history, innovation, learning, military, pattern language, politics

Conjure a Common Enemy

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Of course, it is quite a commonly used technique among leaders to arouse people to work together by pointing to something that they all want. For example, leaders may use visions of a better future to motivate diverse people to work together to build a bridge, say, or find a cure for cancer or to put a person on the moon. And, sometimes, as when an army stands on the border about to cross into a country, the leader may call upon everyone to work to defeat that enemy. 

The difference between working together to create something and working together to destroy something is quite palpable. Working to create something tends to make people feel happy and behave and think creatively. Working to destroy an enemy tends to arouse fear and anger. It is stressful and stress tends to foster doing the same thing rather than doing something new. At the end of the day, when people work together to build something good, that may provide positive value for a long time to come. When people work together to destroy something, they feel good temporarily, but what they have at the end of the day is, at best, nothing. 

I claim nothing is the best long-term outcome for destroying a common enemy. This may strike you as odd because, after all, if you defeat an enemy, you might be able to enslave their children or sexually abuse some of the survivors. You may also be able to steal some of their wealth. I still claim that these “benefits” are worse than nothing as an outcome because they will tend to corrupt and demean everyone involved in the effort. The gold that is extracted from people’s teeth and given to you as the spoils of war is not really a benefit. The gold may not tarnish. But you will. And so will your children.

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Note however, that the title of this Anti-Pattern is not: “Fighting a Common Enemy.” I chose “Conjuring a Common Enemy” quite deliberately. These are not enemies that are about to take your life and property. These are enemies conjured out of thin air, or more accurately, out of the disappointments, fears, humiliations, and angers that people have suffered. The Anti-leader essentially claims that any failure you have experienced and all that attendant negative emotion you felt is not your fault. The disappointments of the past are not due to your own faulty actions, bad choices, bad luck, or being born into unfortunate circumstances. No, the Anti-leader proclaims that your illness, unemployment, lack of wealth, lack of a loving relationship  – they are all caused by an enemy. 

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The Anti-leader wants to make it really easy to distinguish these conjured common enemies from everyone else. They might therefore choose dress, age, gender, race, or location as “magic markers.” They are “magic” because in real life, all one finds are, at best, tenuous correlations between the markers and actual behavior. But in the conjured enemy, they are all alike. It is a magic marker of ability, motivation, or behavior. If it is too hard to tell enemies apart from the “good guys,” the Anti-leader will mark the conjured enemy. Jews might be required to wear yellow stars. The “good guys” might all wear brown shirts or red hats while they “spontaneously” destroy things. 

In some cases, leaders try to cast inanimate and abstract things as “enemies.” Thus, we have the “War on Poverty” and the “War on Drugs.” While this framing is not so nasty and despicable as a “War on Immigrants” or a “War on Jews” or a “War on Blacks,” it is still an ineffective framing. Instead of a “War” on “Poverty” it would make more sense to build a bridge to prosperity, to my way of thinking. A “War on Drugs” is just plain silly. It would be laughable if it hadn’t cost so much money ($ 1,000,000,000,000 – one trillion dollars and counting) and ruined so many lives (many more than drug misuse and abuse has). Among the important questions that a “War on Drugs” glosses over are: “What is a ‘drug’?”, “Isn’t it really drug abuse that you are against?” “Why are some powerful and addictive drugs like caffeine, alcohol, Ritalin, and nicotine deemed okay while others like marijuana deemed not okay?”

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One problem with blaming all your troubles on a conjured enemy is that, even if you do destroy this “enemy,” you’ll be left with the same set of issues that you had before. Stemming immigration to the USA in 2018, will not land you a job in 2018 or in 2019 nor in 2020. Making homosexual marriage illegal will not improve your own marriage in the slightest. Making it illegal for Buddhists to practice their religion will not make you a better Jew; making Islam illegal will not make you a better Christian; making Christianity illegal will not make you a better Hindu. 

There is also a more systemic and pernicious problem with Conjuring a Common Enemy. Eventually, a society, business, or team who never faces the real causes of their failures will never improve and will be relatively disadvantaged in any competition with similar organizations who do face facts. In addition, once people are in the habit of blaming others for their troubles, they become ever more pushed into an “us vs. them” mentality; they will be unable to see win/win solutions for what they really are.

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They may well eventually turn on their Anti-leaders the way they did on Mussolini. Since the enemies are conjured, it is also necessary to spin an illusion about them. This was fairly easy to do in ancient times or in Medieval times. With mass media and the Internet, one cannot simply assert some absurdity and have it go unchallenged. The Anti-leader will therefore tend to destroy people’s access to sources of information that might challenge his or her lies; e.g., TV news, newspapers, websites, etc. and instead try to fill people’s minds with so much doubt that they will be tempted to make the “easiest” decision; that is, simply to believe the liar and their lies.  

Comments welcome; e.g., agreements, disagreements, references, examples, suggested Patterns or Anti-Patterns. 

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Here are some of my books. Perhaps I should do the next one on Pattern Language? 

The Winning Weekend Warrior focuses on strategy, tactics, and the ‘mental game’ for all sports as well as business and life. The Winning Weekend Warrior

Turing’s Nightmares depicts possible scenarios in the world filled with Artificial Intelligence. What might that mean for humanity? Turing’s Nightmares

Fit in Bits is for anyone with a desire to stay in shape but an extremely hectic, busy, or unpredictable life. Fit in Bits suggests many ways to work various exercises into other daily activities. My own favorite is to dance while cooking or washing and drying dishes. 

Tales from an American Childhood: Recollection and Reflection. Actually, this one is related to and inspired by the Pattern: Build from Common Ground. In Tales I recount early memories and then relate them my current values and what that says to me about contemporary issues in society. I invite you to take a little of my journey, not because it is your journey, but precisely because it isn’t. Therefore, we have observed different things and then come perhaps to observe the same things differently. It is simply my recollections and reflections – not the “correct” ones. Tales from an American Childhood

All are available on Amazon from links on my Author Page. 

Use Diversity as a Resource

31 Thursday May 2018

Posted by petersironwood in management, psychology, Uncategorized

≈ 6 Comments

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collaboration, competition, Design, diversity, innovation, learning, pattern language, politics, problem solving, Representation

Use Diversity as a Resource

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Prolog/Acknowledgement/History: 

On the one hand, I’ve always been fascinated with biology. If you learn or recall even a little about biology, you’ll know that diversity is a fundamental aspect of life. Life repeats patterns. But it balances that repetition with variation and diversity. 

At the same time, I’ve found it much more interesting in nearly every aspect of life to seek some substantial level of variety rather than constancy. That includes everything from flowers to fields of study to people to interact with. My “favorite color” is blue. But the last thing I want is to see only my favorite shade of blue. That is, after all, equivalent to being blind. While I love eating cashews, it would be hell to have only them for every meal. 

My first job after grad school was managing a project on the “Psychology of Aging” at Harvard Med School. We focused on such tasks as reaction time and memory but I also looked into adjacent fields; for example, it was clear that “ageism,” as well as sexism and racism, was alive and kicking. True enough, there are general trends of age-related slowing and memory issues, but there are several caveats. First of all, there is huge variability within an age group. In our studies of generally healthy veterans from their 20’s to 70’s, the differences within an age group were about 2.5 x as large (roughly speaking) as the overall age-related changes that we saw. The fastest individual in the whole study of several hundred people was not in their 20’s nor in their 30’s. In fact, it was a 55-year old school superintendent who raced motorcycles cross-country on the weekend. The effect of the way various tasks were constructed was far more important than individual differences. In over-simple but basically accurate terms, age is a weak variable when it comes to “mental performance,” individual differences are a moderate variable and the conditions of the tasks are strong variables. In my experience, having individuals with a diversity of ages produces better results. (Relevant studies of aging, not empirical proof of the immediately previous statement: 9, 10, 22, 28, 31, 37 in references below). 

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When I started the Artificial Intelligence Lab at NYNEX, I learned something of the history of the phone company including the fact that the telephone was invented to try to help people with special needs (in this case, hearing loss). There are many other cases where inventions that are of great use to huge numbers of people were first inspired by trying to aid those with special needs. Already aware of the possible enrichment of the field of human-computer interaction by making it more accessible to people outside of Western Europe and North America, I helped organize and run workshops on “cross-cultural issues in HCI” and as I met people from different cultures, I became even more convinced that diversity offered a resource for innovation and excellence. (Reports on a few of these activities: 2, 8, 32, 33, 36).

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Working with people in other cultures or people with special needs, in my experience, provides a much greater wealth of possibilities than sticking with only one. (Some studies of relevance that I have been personally involved with: 11, 15, 16, 27, 30, 35, 38, 39, 40, 41).

Excellent arguments have been made by many as to why supporting diversity is the ethical thing to do and I quite agree with those arguments. Here, however, I am not making an argument on the basis of what is right; I am merely claiming that it is in everyone’s interest to support diversity and use it as a resource for creativity and innovation. 

Author, reviewer and revision dates: 

Created by John C. Thomas in May, 2018 

 

Related Patterns: 

Who Speaks for Wolf?, Build from Common Ground.

Abstract: 

Human societies have widely different customs about what is appropriate behavior. As people grow up in a culture, they generally learn one (or, more rarely two) ways to dress, eat, speak, walk, and so on. Diverse groups of people, regardless of how that diversity arises, will have a wider range of skills, experiences, perspectives, and attitudes to apply to solving a problem. This diversity is a resource that can help throughout problem solving to improve the chances of solving a problem, generating a good design, or resolving an issue. Therefore, when faced with a problematic situation, improve your chances of success by bringing to bear diversity on the problem. 

Context: 

Cultures developed separately in many places around the world. Partly to adapt to specific conditions and partly by accident, these cultures developed different cultural practices. In addition, humans, like every other living species, exhibits diversity on thousands of dimensions even at birth. Beyond that, people are further influenced to develop differently based on their families of origin and their peer groups. These differences are critical in having allowed us to develop a complex, highly interconnected society of many specialists. People can become incredibly skilled at tennis or playing the piano or writing poetry or programming in LISP or fixing plumbing problems or planting trees or hunting or cooking, to name a few of the thousands of specialities that now exist. Everyone doesn’t have to do every single task for themselves. If we did, we would all be moderately good at the same relatively small set of skills. Instead, we can mainly rely on others who are extremely good at doing what they do and trade the fruits of our labors at what we are expert at for the fruits of their labors. 

All these differences mean that it often takes slightly longer to find and work from common ground; to understand each other, than it might if everyone were born and raised identically. 

Many of us live in societies that push for the fastest possible answer, solution, design, or resolution. There is an absurd push toward speed at the expense of quality. This tends to make people impatient to “just get on with it” by which they actually mean, “just get on with it the way I want to do it.” 

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Problem: 

When people push to the fastest possible solution, it tends to compromise quality in every way. One of the most important ways it compromises quality is that it pushes people not to consider a large variety of ideas but instead to pick the first one or two that come to mind. Generally, the first few ideas that come to mind are not original in any significant way. The ideas will be largely deployed or implicit in the dominant culture already. There will be very few real innovations. 

There is another problem with such an approach. Whatever the “answer” is, it will typically not appeal to everyone or even be in everyone’s interest. As a result, a design will fail to gain the widest possible audience and may instigate a backlash among those whose needs are not being met or whose needs are actually being subverted. 

In a fairly homogeneous group, it is very likely that some vital aspects of the problem or situation will be overlooked. A solution will be derived based on limited data and then marketed based on limited appeal. This failure will be surprising to the homogeneous group because they are only looking at it from one perspective; viz., their own. 

Forces:

  • Diversity of background leads to diversity of experiences.
  • The expectations of any one person are primarily based on their own past experiences.
  • The behavior of any other person is largely based on that person’s past experiences. 
  • People in fairly homogeneous groups tend to focus on their similarities rather than their differences; in some cases, they may even denigrate or make fun of other groups. 
  • Fairly homogeneous groups who focus on their similarities will further reduce the space of possible ideas to ones that are shared by the entire group. In other words, the group will work within the constraints of the intersection of their experiences rather than the union of their experiences. 
  • Ideas and approaches that appeal to those in a fairly homogeneous group will engender a false sense of universality of the appeal. It is easy to believe that the idea will be liked by everyone as much as it is by this particular group.  
  • The same unconscious close-mindedness that prevents the fairly homogenous group from generating very innovative ideas will also make it very difficult to accurately diagnose the real source of the failure.  
  • People in a diverse group will provide that group with an initial set of ideas that is far larger than the set of ideas generated by a homogeneous group. 
  • Moreover, people in a diverse group, if they see diversity as a resource, will tend to more often work from the union of their ideas than limiting themselves only to the intersection of their ideas and experiences.   
  • Ideas can play off against each other and produce still other new ideas. Thus, the diverse group who views their diversity as a strength will start off with a larger pool of ideas; will produce still more “recombinant” new ideas; and will more likely allow a look at the large space formed by the union of ideas rather than being limited by the intersection. 
  • Moreover, people in a diverse group will not only be more likely to produce an innovative service, product, or solution; they will also be more able to see how to market the idea, or specialize it, or localize it to any population represented within the group.    

Solution: 

When facing any particularly challenging situation, try to construct a highly diverse group of people to face that challenge. Respect and learn from each other’s differences. Focus on your diversity as a resource to be capitalized on rather than a handicap to be overcome. 

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Examples: 

  1. Artists as diverse as Frank Lloyd Wright, Vincent Van Gogh, and The Beatles intentionally allowed themselves to be exposed to Asian versions of their art in order to enhance and extend their own styles.

2. High level chefs who specialize in a particular type of cuisine may also become conversant in other types of cuisine to expand the palette of tastes from which to select. 

3. In problem solving, it often happens that the representation a person uses can have a huge impact on how easy a problem is to solve. Similarly, different things are often better said in different languages.  Even when it comes to advances in an entire field, they often follow new ways of representing things. For example, understanding human speech began making much more progress once the sonogram (which shows time on the X-axis, frequency on the Y-axis and amplitude as darkness) came into use as a representation (rather than the earlier representation of a speech waveform with time on the X-axis and amplitude on the Y-axis). Modern medicine today relies on many kinds of “scans” – not just X-rays, though X-rays certainly allowed a big advance over guesswork. (Studies indicating the importance of representation: 1, 3, 4, 5, 6, 13, 18, 19, 20, 23, 24, 25, 26).  

Resulting Context:

Generally speaking, when diverse groups work together and view their diversity as a resource, the result is a better product, service, solution, or resolution. In addition, it typically happens as a kind of side-effect, that the roads to marketing in diverse markets are also opened up. Finally, everyone within the group learns from the others in the group. Inclusion and diversity have another very powerful positive impact. Everyone sees that what one does is the basis for reward rather than what one is or who they know. (Studies on the impact of diversity on team performance: 7, 12, 17, 42). 

This is a huge win for teams, groups, companies, and nations. If people feel that they will be rewarded based on what they do, then people are incentivized to do the best they can. If people feel that they are rewarded based on their age, race, sex, national origin etc. — that is, things over which they have no control, then no-one is motivated to do their best. Those in the out-group feel it is fairly pointless and those in the in-group feel it is unnecessary. 

Of course, there are many other factors besides diversity that impact creativity and innovation. The latter depend on leadership, organizational context, process, support, incentives, etc. In the short term, if people are under time pressure, some may perceive that they haven’t been as productive even if they have if there more ideas and more varied ideas are discussed. Arranging the context so that people are motivated to do well rather than do quickly will be critical to success. 

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References: 

[1] Bellamy, R., Erickson, T., Fuller,B., Kellogg, W.,  Rosenbaum, R., Thomas, J. and Vetting Wolf, T (2007) Seeing is believing: Design visualization for managing risk and compliance. IBM Systems Journal 46:2, 207-218.

[2] Best, M., Deardon, A., Dray, S., Light, A., Thomas, J.C., Buckhalter, C., Greenblatt, D., Krishnan, S., Sambasivan, N. (2007). Sharing perspectives on community centered design and international development.  Human-Computer Interaction, INTERACT 2007. New York: Springer.

[3] Carroll, J. and Thomas, J.C. (1982). Metaphor and the cognitive representation of computer systems. IEEE Transactions on Man, Systems, and Cybernetics., SMC-12 (2), pp. 107-116. 

[4] Carroll, J. Thomas, J. Miller, L. & Friedman, H.  (1980). Aspects of solution structure in design problem solving. American Journal of Psychology, 93 (2), 269-284.

[5] Carroll, J., Thomas, J.C. and Malhotra, A. (1980). Presentation and representation in design problem solving. British Journal of Psychology/,71 (1), pp. 143-155. 

[6] Carroll, J., Thomas, J.C. and Malhotra, A. (1979). A clinical-experimental analysis of design problem solving. Design Studies, 1 (2), pp. 84-92. 

[7]Chow, I. (2018) “Cognitive diversity and creativity in teams: the mediating roles of team learning and inclusion”, Chinese Management Studies, 12 (2), 369-383, https://doi.org/10.1108/CMS-09-2017-0262

[8] Dearden, A., Dunckley, L, Best, M., Dray, S., Light, A. & Thomas, J.C. (2007).  Socially responsible design in the context of international development. Panel presented at INTERACT 2007, Rio de Janiero, BZ,

[9] Fozard, J. L., Thomas, J. C., and Waugh, N. C. (1976). Effects of age and frequency of stimulus repetitions on two-choice reaction time. Journal of Gerontology, 31, (5), pp. 556-563. 

[10] Fozard, J. and Thomas, J. (1975). Psychology of aging: Basic findings and some psychiatric implications.  In J. Howells (Ed). Modern Perspectives in the psychiatry of old age. NY: Brunner/Mazel.

[11] Friedman, B., Brok, E., Roth. S. K., Thomas, J. C. (1996). Minimizing bias in computer systems. SIGCHI Bulletin, 28(1), pp. 48-51. 

[12] Kurtzberg, T. (2005). Feeling creative, being creative: An empirical study of diversity and creativity in teams. Creativity Research Journal, 17(1), 51-65.

[13] Malhotra, A., Thomas, J.C., Carroll, J. & Miller, L. (1980). Cognitive processes in design. International Journal of Man-Machine Studies, 20 , 119-140.

[14] Malhotra, A., Thomas, J.C. and Miller, L. (1980). Cognitive processes in design. International Journal of Man-Machine Studies, 12, pp. 119-140. 

[15] Srivastava, S., Dhanesh, K., Basson, S., Rajput, N., Thomas, J., Srivastava, K. (2012). Voice user interface and growth markets. India HCI conference.

[16] Srivastava, S., Rajput, N, Dhanesha, K., Basson, S., and Thomas, J. (2013). Community-oriented spoken web browser for low literate users. CSCW, San Antonio, TX, 2013.

[17] Stahl, G., Maznevski, M., Voigt, A., and Jonsen, K. (2009). Unraveling the effects of cultural diversity in teams: A meta-analysis of research on multi-cultural work groups. Journal of International Business Studies, 1-20. 

[18] Thomas, J.C. (1991). The human factors of voice interfaces. Journal of the Washington Academy of Sciences 80 (3), 138-151. 

[19] Thomas, J.C. and Schneider, M. (1982). A rose by any other alphanumeric designator would smell as sweet. Behavior and Information Technology, 1 (4), 323-325. 

[20] Thomas, J.C. (1978). A design-interpretation analysis of natural English. International Journal of Man-Machine Studies, 10, pp. 651-668. 

[21] Thomas, J.C. and Carroll, J. (1978). The psychological study of design. Design Studies, 1 (1), pp. 5-11. 

[22] Thomas, J. C., Fozard, J. L. and Waugh, N. C. (1977). Age-related differences in naming latency. American Journal of Psychology, 90(3), pp. 499-509. 

[23] Thomas, J.C. (1974). An analysis of behavior in the hobbits-orcs problem. Cognitive Psychology 6 , pp. 257-269. 

[24] Thomas, J. (2015). Chaos, Culture, Conflict and Creativity: Toward a Maturity Model for HCI4D. Invited keynote @ASEAN Symposium, Seoul, South Korea, April 19, 2015.

[25] Thomas, J. (2014). Mobile Systems for Computational Social Science: A Perfect Storm. Invited keynote address at UbiComp workshop, Sept. 13, 2014, Seattle, WA.

[26] Thomas, J., Diament,J., Martino, J. and Bellamy, R., (2012). Using “Physics” of Notations to Analyze a Visual Representation of Business Decision Modeling. Presented at VL/HCC 2012 conference in Salzburg, Austria.

[27] Thomas, J. C. , Basson, Sara H., and Gardner-Bonneau, D.  (2008 & 1999) Universal access and assistive technology. In D. Gardner-Bonneau (Ed.), Human factors and voice interactive systems. Norwell, MA: Kluwer. 

[28] Thomas, J.C. (2003), Social aspects of gerontechnology.  In Impact of technology on successful aging N. Charness & K. Warner Schaie (Eds.). New York: Springer.

[29] Thomas, J. C. (2001). An HCI Agenda for the Next Millennium: Emergent Global Intelligence. In R. Earnshaw, R. Guedj, A. van Dam, and J. Vince (Eds.), Frontiers of human-centered computing, online communities, and virtual environments. London: Springer-Verlag. 

[30] Thomas, J.C. (1997). Steps toward universal access in a telecommunications company. In B. Friedman (Ed.), Human values and the design of computer technology. Stanford, CA: CSLI. 

[31] Thomas, J. C. (2017). Old People and New Technology: What’s the Story? Presented at Northwestern University Symposium on the Future of On-Line Interactions, Evanston, Ill, 4/22/2017. 

[32] Thomas, J.C. (2007). Panelist, Meta-design and social creativity: Making all voices heard. INTERACT 2007, Rio de Janeiro, BZ, Nov., 2007.

[33] Thomas, J.C. (2007).  E-learning: An opportunity to meld modern technology and ancient wisdom? Panelist, E-learning.  INTERACT 2007, Rio de Janeiro, BZ, Nov. 2007.

[34] Thomas, J.C. (2005). Patterns to promote individual and collective creativity.  Presented at the Human Computer Interaction International, Las Vegas, NV, July 27, 2005.

[35] Thomas, J.C. (1996). Invited panel presenter at the National Research Council’s workshop: Toward an every-citizen interface to the national information infrastructure, Washington, DC., August 23, 1996.

[36] Thomas, J.C. & Kellogg, W. (1993). Cross-cultural perspectives on human-computer interaction: report on the CHI ’92 workshop. SIGCHI Bulletin, 25 (2), 40-45.

[37] Trewin, S., Richards, J., Hanson, V., Sloan, D., John, B., Swart, C., Thomas, J. (2012). Understanding the role of age and fluid intelligence in information search. Presented at the ASSETS Conference, Boulder CO.

[38] Trewin, S., Bellamy, R., Thomas, J., Brezin, J., Richards, J., Swart, C., and John, B.E., (2010). Designing for Auditory Web Access: Accessibility and Cellphone Users.  The 7th International Cross-Disciplinary Conference on Web Accessibility, W4A.

[39] Trewin, S, Richards, J.,Bellamy, R, John, B.E.,Thomas, J.C., Swart, C.Brezin, J. (2010). Toward Modeling Auditory Information Seeking Strategies on the Web. CHI Work In Progress. 

[40] Trewin, S., Bellamy, R., Thomas, J., Brezin, J., Richards, J., Swart, C., and John, B.E., (2010). Designing for Auditory Web Access: Accessibility and Cellphone Users.  The 7th International Cross-Disciplinary Conference on Web Accessibility, W4A.

[41] Trewin, S, Richards,J.,Bellamy, R, John, B.E.,Thomas, J.C., Swart, C.,Brezin,J. (2010). Toward Modeling Auditory Information Seeking Strategies on the Web. CHI Work In Progress. 

[42] Yap, C., Chai, K. & Lemaire, P. (2005). An empirical study on functional diversity and innovation in SMEs. Creativity and Innovation Management, 14 (2), 176-190. 

Support Both Flow & Breakdown

21 Monday May 2018

Posted by petersironwood in America, management, psychology, Uncategorized

≈ 3 Comments

Tags

collaboration, contextual design, Design, environment, error messages, HCI, human factors, learning, pattern language, pliant systems, politics, usability

Support Both Flow & Breakdown

IMG_4663

Prolog/Acknowledgement/History: 

Only a few days after moving into our San Diego home (with a beautiful drip-irrigated garden), I glanced outside to see a geyser sprouting about ten feet into the air. San Diego can only survive long term if people conserve water! Yet, here we were — wasting water. I rushed outside to turn off the sprinkler system. As I ran to the controller, I noted in passing that the nearby yard lay soaked with pools of water. I turned off the sprinklers — except for the geyser which continued its impersonation of “Old Faithful.” I tried turning the valve on that particular sprinkler and did manage in that way to completely soak myself but the water waste continued unabated. We called the gardener who knew and explained the location of the shutoff valve for the entire house and garden. Later, he came and replaced the valve with a newer type. The old type, which had failed, failed by being stuck in the fully ON position!

Often in the course of my life, I have been frustrated by interacting with systems — whether human or computer — that were clearly designed with a different set of circumstances than the one I found myself in at the time. In a sense, the Pattern here is a specific instance of a broader design Pattern: Design for Broad Range of Contexts. The specific example that I want to focus on in this Pattern is that design should support the “normal” flow of things when they are working well, but also be designed to support likely modes of breakdown.

During the late 1970’s, I worked with Ashok Malhotra and John Carroll at IBM Research on a project we called “The Psychology of Design.” We used a variety of methods, but one was observing and talking with a variety of designers in various domains. One of the things we discovered about good designers was a common process that at first seemed puzzling. Roughly speaking, designers would abstract from a concrete situation, a set of requirements. They would then create a design that logically met all the requirements. Since we were only studying design and not the entire development process (which might include design, implementation, debugging, etc.) it might seem that the design process would end at that point. After all, the designer had just come up with a design that fulfilled the requirements.

What good designers actually did however, at least on many occasions, was to take their abstract design and imagine it operating back in the original concrete situation. When they imagined their design working in this concrete reality they often “discovered” additional requirements or interactions among design elements or requirements that were overlooked in the initial design. While unanticipated effects can occur in purely physical systems, (e.g., bridges flying apart from the bridge surface acting like a wing; O-rings cracking at sufficiently cold temperatures), it seems that human social systems are particularly prone to disastrous designs that “fulfill” the requirements as given.

woman in white wedding gown near orange car

Photo by Slobodan Jošić on Pexels.com

 

The Pattern here specifically focuses on one very common oversight. Systems are often designed under the assumption that everything in the environment of the system is working as it “should” or as intended. This particular type of breakdown was featured in an important theoretical paper authored by Harris and Henderson and presented at CHI 99. That paper claimed systems should be “pliant” rather than rigid. A common example most readers have had with a non-pliant system is to call an organization and be put into an automated call-answering system that does not have the appropriate category anywhere for the current situation but still does not have a way to get through to a human operator.

A telling example from their CHI Proceedings article is that of a paper-based form that was replaced with a computerized system with fixed fields. So, for example, there were only so many characters for various address fields. When someone needed to make an exception to the address syntax with a paper form, it was easy. They could write: “When it’s time to ship the package, please call this number to find out which port the Captain will be in next and ship it there: 606-555-1212.” In the computerized form, this was impossible. In fact, there were so many such glitches that the workers who actually needed to get their work done used the “required” “productivity-enhancing” computer system and also duplicated everything in the old paper system so that they could actually accomplish their tasks.

As part of the effort (described in the last blog post) to get IBM to pay more attention to the usability of its products, we pushed to make sure every development lab had a usability lab that was adequately equipped and staffed. This was certainly a vital component. However, usability in the lab did not necessarily ensure usability in the field. There are many reasons for that and I collaborated with Wendy Kellogg in the late 1980’s to catalog some of those. This effort was partly inspired by a conversation with John Whiteside, who headed the usability lab for Digital Equipment Corporation. They brought people who used a word processor into their usability lab and made numerous improvements in the interface. One day he took some of the usability group out to observe people using the text editor in situ in a manuscript center. They discovered that the typists spent 7 hours every day typing and 1 hour every day counting up, by hand, the number of lines that they had typed that day (which determined their pay). Of course, it was now immediately obvious how to improve productivity by 14%. The work of this group seems to have been inspirational for Beyer & Holtzblatt’s  Contextual Design as well as the Carroll & Kellogg (1989) paper on “Artifact as Theory Nexus.”

fire portrait helmet firefighter

Photo by Pixabay on Pexels.com

 

Author, reviewer and revision dates: 

Created by John C. Thomas in May, 2018

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Related Patterns: 

Reality Check, Who Speaks for Wolf?

Abstract: 

When designing a new system, it is easy to imagine a context in which all the existing systems that might interact with the new system will operate “normally” or “properly.” In order to avoid catastrophe, it is important to understand what reasonably likely failure modes might be and to design for those as well.

Context: 

For people to design systems, it is necessary to make some assumptions that separate the context of the design from what is being designed. There is a delicate balance. If you define the problem too broadly, you run the risk of addressing a problem that is too intractable, intellectually, logistically or financially. On the other hand, if you define the problem too narrowly, you run the risk of solving a problem that is too special, temporary, or fragile to do anyone much good.

In the honest pursuit of trying to separate out the problem from the context, it happens that one particular form of simplification is particularly popular. People assume that all the systems that will touch the one they are designing will not fail. That often includes human beings who will interact with the system. Such a design process may also presume that electrical power will never be interrupted or that internet access will be continuous.

Systems so designed may have a secondary and more insidious effect. By virtue of having been designed with no consideration to breakdowns, the system will tend to subtly influence the people and organizations that it touches not to prepare for such breakdowns either.

Problem:

When the systems that touch a given system do fail, which can always happen, if no consideration has been given to failure modes, the impact can be disastrous. Most typically, when the system has not been designed to deal with breakdowns, the personnel selection, training, and documentation also fail to deal with breakdowns. As a result, not only are the mechanisms of the systems unsuited to breakdowns; the human organization surrounding the breakdown is also unprepared. Not only is there a possibility of immediate catastrophe; the organization is unprepared to learn. As a result, mutual trust within and of the organizations around the system are also severely damaged.

architecture building fire exit ladders ladder

Photo by Photo Collections on Pexels.com

Forces:

  • Design is a difficult and complex activity and the more contingencies and factors that are taken into account, the more difficult and complex the design activity becomes.
  • Not every single possibility can be designed for.
  • People working on a design have a natural tendency to “look on the bright side” and think about the upside benefits of the system.
  • People who try to “sell” a new system stress its benefits and tend to avoid talking about its possible failures.
  • It is uncomfortable to think about possible breakdowns.
  • When anticipated breakdowns occur, the people in relevant organizations tend to think about how to fix the situation and reduce the probability or impact of breakdowns for the future.
  • When unanticipated breakdowns occur, the people in relevant organizations tend to try to find the individual or individuals responsible and blame them. This action leaves the probability and impact of future breakdowns unimproved.
  • When people within an organization are blamed for unanticipated system failure, it decreases trust of the entire organization as well as mutual trust within the organization.

* Even when consideration of support for breakdown modes is planned for, it is often planned for late in an ambitious schedule. The slightest slippage will often result in breakdowns being ignored.

Solution:

When designing a system, make sure the design process deals adequately with breakdown conditions as well as the “normal” flows of events. The organizations and systems that depend on a system also need to be designed to deal with breakdowns. For example, people should be trained to recognize and deal with breakdowns. Organizations should have a process in place (such as the After Action Review) to learn from breakdowns. Having a highly diverse design team may well improve the chances of designing for likely breakdowns. 

Resulting Context:

Generally speaking, a system designed with attention to supporting both the “normal” flow of events and likely breakdown modes will result in a more robust and resilient system. Because the system design takes these possibilities into account, it also makes it likely that documentation and training will also help people prepare for breakdowns. Furthermore, if breakdowns are anticipated, it also makes it easier for the organization to learn about how to help prevent breakdowns and to learn, over time, to improve responses to breakdowns. There is a further benefit; viz., that mutual trust and cooperation will be less damaged in a breakdown. The premise that breakdowns will happen, puts everyone more in the frame of mind to learn and improve rather than simply blame and point fingers.

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Examples: 

1. Social Networking sites were originally designed to support friends sharing news, information, pictures, and so on. “Flow” is when this is what is actually going on. Unfortunately, as we now know, social media sites can also not work as intended, not because there are “errors” in the code or UX of the social media systems but because the social and political systems that form the context for these systems have broken down. The intentional misappropriation of an application or system is just one of many types of breakdowns that can occur.

2. When I ran the AI lab at NYNEX in the 1990’s, one of the manufacturers of telephone equipment developed a system for telephone operators that was based on much more modern displays and keyboards. In order to optimize performance of the system, the manufacturer brought in representative users; in this case, telephone operators. They redesigned the workflow to reduce the number of keystrokes required to perform various common tasks. At that time, operators were measured in terms of their “Average Work Time” to handle calls.

In this particular case, the manufacturer had separated the domain into what they were designing for (namely, the human-machine interface between the telephone operator and their terminal) from the context (which included what the customer did). While this seemed seemed like a reasonable approach, it turned out when the HCI group at NYNEX studied the problem with the help of Bonnie John, the customer’s behavior was actually a primary determiner of the overall efficiency of the call. While it was true that the new process required fewer keystrokes on the part of the telephone operator, these “saved” keystrokes occurred when the customer, not the telephone operator, was on the critical path. In other words, the operator had to wait for the customer any way, so one or two fewer keystrokes did not impact the overall average work time. However, the suggested workflow involved an extra keystroke that occurred when the operator’s behavior was on the critical path. As it turned out, the “system” that needed to be redesigned was not actually the machine-user system but the machine-user-customer system. In fact, the biggest improvement in average work time came from changing the operator’s greeting from “New York Telephone. How can I help you?” to “What City Please?” The latter greeting tended to produce much more focused conversation on the part of the customer.

Just to be clear, this is an example of the broader point that some of the most crucial design decisions are not about your solution to the problem you are trying to solve but your decision about what the problem is versus what part of the situation you decide is off-limits; something to ignore rather than plan for. A very common oversight is to ignore breakdowns, but it’s not the only one.

black rotary telephone beside beige manekin

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3. In a retrospective analysis of the Three-Mile Island Nuclear Meltdown, many issues in bad human factors came to light. Many of them had to do with an insufficient preparation for dealing with breakdowns. I recall three instances. First, the proper functioning of many components was shown by a red indicator light being on. When one of the components failed, it was indicated by one of a whole bank of indicator lights not being on. This is not the most salient of signals! To me, it clearly indicates a design mentality steering away from thinking seriously about failure modes. This is not surprising because of the fear and controversy surrounding nuclear power. Those who operate and run such plants do not want the public, at least, to think about failure modes.

Second, there was some conceptual training for the operators about how the overall system worked. But that training was not sufficient for real time problem solving about what to do. In addition, there were manuals describing what to do. But the manuals were also not sufficiently detailed to describe precisely what to do.

Third, at one critical juncture, one of the plant operators closed a valve and “knew” that he had closed it because of the indicator light next to the valve closure switch. He then based further actions on the knowledge that the valve had been closed. Guess what? The indicator light showing “value closure” was not based on feedback from a sensor at the site of the valve. No. The indicator light next to the switch was lit by a collateral current from the switch itself.  All it really showed was that the operator had changed the switch position! Under “normal” circumstances, there is a perfect correlation between the position of the switch and the position of the valve. However, under failure mode, this was no longer true.

accident action danger emergency

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4. The US Constitution is a flexible document that takes into account a variety of failure modes. It specifies what to do, e.g., if the President dies in office and has been amended to specify what to do if the President is incapacitated. (This contingency was not really specified in the original document). The Constitution presumes a balance of power and specifies that a President may be impeached by Congress for treasonous activity. It seems the US Constitution, at least as amended, has anticipated various breakdowns and what to do about them.

There is one kind of breakdown, however, that the U.S. Constitution does not seem to have anticipated. What if society becomes so divided, and the majority of members in Congress so beholden to special interests, that they refuse to impeach a clearly treasonous President or a President clearly incapacitated or even under the obvious influence of one or more foreign powers? Unethical behavior on the part of individuals in power is a breakdown mode clearly anticipated in the Constitution. But it was not anticipated that a large number of individuals would simultaneously be unethical enough to put party over the general welfare of the nation.  Whether this is a recoverable oversight remains to be seen. If democracy survives the current crisis, the Constitution might be further amended to deal with this new breakdown mode.

5. In IT systems, the error messages that are shown to end users are most often messages that were originally designed to help developers debug the system. Despite the development of guidelines about error messages that were developed over a half century ago, these guidelines are typically not followed. From the user’s perspective, it appears as though the developers know that something “nasty” has just happened and they want to run away from it as quickly as possible before anyone can get blamed. They remind me of a puppy who just chewed up their master’s slippers and knows damned well they are in trouble. Instead of “owning up” to their misbehavior, they hide under the couch.

Despite the many decades of pointing out how useless it is to get an error message such as “Tweet not sent” or “Invalid Syntax” or “IOPS44” such messages still abound in today’s applications. Fifty years ago, when most computers had extremely limited storage, there may have been an excuse to print out succinct error messages that could be looked up in a paper manual. But today? Error messages should minimally make it clear that there is an error and how to recover from it. In most cases, something should be said as well as to why the error state occurred. For instance, instead of “Tweet not sent” a message might indicate, “Tweet not sent because an included image is no longer linkable; retry with new image or link” or “Tweet not sent because it contains a potentially dangerous link; change to allow preview” or “Tweet not sent because the system timed out; try again. If the problem persists, see FAQs on tweet time-out failures.” I haven’t tested these so I am not claiming they are the “right” messages, but they have some information.

Today’s approach to error messages also has an unintended side-effect. Most computer system providers now presume that most errors will be debugged and explained on the web by someone else. This saves money for the vendor, of course. It also gives a huge advantage to very large companies. You are likely to find what an error message means and how to fix the underlying issue on the web, but only if it is a system that already has a huge number of users. Leaving error message clarification to the general public advantages the very companies who have the resources to provide good error messages themselves and keeps entrenched vendors entrenched.

slippery foot dangerous fall

Photo by Pixabay on Pexels.com

References: 

Alexander, C., Ishikawa, S., Silverstein, M., Jacobsen, M., Fiksdahl-King, I. and Angel, S. (1977), A Pattern Language: Towns, Buildings, Construction. New York: Oxford University Press.

Beyer, Hugh and Holtzblatt, Karen (1998): Contextual design: defining customer-centered systems. San Francisco: Elsevier.

Carroll, J., Thomas, J.C. and Malhotra, A. (1980). Presentation and representation in design problem solving. British Journal of Psychology/,71 (1), pp. 143-155.

Carroll, J., Thomas, J.C. and Malhotra, A. (1979). A clinical-experimental analysis of design problem solving. Design Studies, 1 (2), pp. 84-92.

Carroll, J. and Kellogg, W. (1989), Artifact as Theory-Nexus: Hermeneutics Meets System Design. Proceedings of the ACM Conference on Human Factors in Computing Systems. New York: ACM, 1989.

Casey, S.M. (1998), Set Phasers on Stun: And Other True Tales of Design, Technology, and Human Error. Santa Barbara, CA: Aegean Publishing.

Gray, W. D., John, B. E., & Atwood, M. E. (1993). Project Ernestine: Validating GOMS for predicting and explaining real-world task performance. Human Computer Interaction, 8(3), 237-309.

Harris, J. & Henderson, A. (1999), A Better Mythology for System Design. Proceedings of ACM’s Conference on Human Factors in Computing Systems. New York: ACM.

Malhotra, A., Thomas, J.C. and Miller, L. (1980). Cognitive processes in design. International Journal of Man-Machine Studies, 12, pp. 119-140.

Thomas, J. (2016). Turing’s Nightmares: Scenarios and Speculations about “The Singularity.” CreateSpace/Amazon.

Thomas, J.C. (1978). A design-interpretation analysis of natural English. International Journal of Man-Machine Studies, 10, pp. 651-668.

Thomas, J.C. and Carroll, J. (1978). The psychological study of design. Design Studies, 1 (1), pp. 5-11.

Thomas, J.C. and Kellogg, W.A. (1989). Minimizing ecological gaps in interface design, IEEE Software, January 1989.

Thomas, J. (2015). Chaos, Culture, Conflict and Creativity: Toward a Maturity Model for HCI4D. Invited keynote @ASEAN Symposium, Seoul, South Korea, April 19, 2015.


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