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~ Finding, formulating and solving life's frustrations.

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Finding the Mustard

12 Monday Aug 2019

Posted by petersironwood in America, apocalypse, politics, psychology, Uncategorized

≈ 13 Comments

Tags

environment, experiment, Feedback, learning, life, politics, racism, truth

{A departure from the Myths of the Veritas, this is just some thoughts while making dinner}

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To the best of my ability, this is the view I had when I was poaching salmon for dinner tonight and realized I had almost forgotten the mustard. I spied it immediately.

Then, (while using the mustard) I began to ponder a blog post from a few weeks ago on the importance of making sure that you looked for “the whole enchilada.” But just now, I relied on a small number of cues and it all worked out fine. What’s the difference?

The difference is that I am looking in my refrigerator for something that I know I have. Even in a large grocery store, there are a limited number of products in jars. But in my fridge? Very few. And, let’s face it; much of modern life is like this. We spend time at work, at home, at the gym, on our commute and we are on familiar ground. We see familiar things. We talk to familiar people. So, all these little algorithms we develop *work* pretty well most of the time.

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But — they do not work very well at all if applied to *new* situations, or *new* places, or *new* knowledge or *new* people. If I were to find myself looking in the refrigerator in Italy or Malaysia and relied on the exact same cues, it would be far less likely to work!

It isn’t so much that these little algorithms or pattern recognitions don’t work. They don’t. But so what? The problem comes when we *assume* or even *insist* that they still work. Mostly, they don’t. So, when you are in different situations, you need to slow down and search & ask for help & think & test. And, if you do, it’s mostly all OK.

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But if you insist that your knowledge *should* work in situations where it does not…you are going to make yourself uncomfortable much more than you need to.

Quite apart from the unfairness that xenophobia wreaks upon “others”, it is sad to me that it prevents so much that is interesting and wonderful about living in the 21st century. We have this *astounding* and *amazing* opportunity to learn from a thousand cultures and peoples. Instead, we are ignoring them, or destroying them, or sometimes incorporating a useful piece of technology.

Left to their own devices, people from different places, cultures, races, etc. can generally work it out. But if a rabble rouser preys on your feelings of discomfort and helps you focus on it, they destroy that natural accommodation and mutual learning. Of course, they are doing it to gain power over you, and they don’t care that they are blinding you to a cornucopia of possibilities.

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Once the flames of hatred are sufficiently fanned, you will never be able to see that “other” as a human being who is fundamentally just like you, but whose ancestors and cultures learned different skills and customs in order to survive. You will never see all that you can learn from each other. You will never see that you have been manipulated into fearing, and hating, and even killing so that someone else can become richer, or more powerful, or be able to flout laws that they don’t like. And that is a very sad thing.


Myths of the Veritas: Book One

Myths of the Veritas: Book Two

Myths of the Veritas: Diversity as a Testament to Our Success as a Species

The Whole Enchilada 

Author Page on Amazon

 

Fire Arrows

17 Friday May 2019

Posted by petersironwood in America, apocalypse, psychology, Veritas

≈ 1 Comment

Tags

environment, escape, fire, hate, legend, life, myth, politics, story, Veritas

Eagle Eyes suddenly put her hand up thus silencing Tu-Swift in his recounting. She pointed to a spot on the horizon. The others stared but saw nothing. She made the sign for “fire” and then pointed to another spot and again made the sign for “fire.” The sun now began to rise behind them but shadows still obscured the valley between their small party and the people who steal children. A cool breeze freshened behind their backs. The wolves would not be able to catch a scent if they were being pursued. All of the party trained their eyes on the places where Eagle Eyes pointed but nothing appeared to them. They stared into the valley below: grassland, scrubby trees, and on one side a forest of conifers. On the other side, another forest bordered with birches and aspens. 

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Photo by Brandon Montrone on Pexels.com

The wind, they knew would carry their voices as well as their scent so they deliberated in quiet. If they stood their ground here atop the hill, they would have some advantage in a fight. If their enemy approached on horses, they would not be able to outrun them. They might be better off to stay and fight from the high ground. Tu-Swift shot his hand out and nodded vigorously, making the sign for “fire.” He too saw these flashes of flames. Soon, the others detected these fires that multiplied and flickered in the nearby woods. Shadow Walker, Fleet of Foot, and Lion Slayer each strung one of the bows that Tu-Swift had stolen and lay arrows beside them, ready to shoot when the time came. 

A hail of flaming arrows suddenly streamed toward them. Shadow Walker laughed. What a terrible aim they had, he thought to himself for he could see that the arrows would fall well behind them. Lion Slayer saw this as well, but he yelled at the others to run and follow him. “Fire!” he screamed and began to run down the hill away from the forest of evergreens toward the birches. Shadow Walker frowned for a moment thinking Lion Slayer a coward not to stand and fight. A jumble of thought-images flickered through his mind: Lion Slayer, lion, a lion slain, a fire, The Legend of the Orange Man and then he understood and urged everyone to follow. 

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Photo by Vlad Bagacian on Pexels.com

Shadow Walker understood that their enemy had not aimed at them but at the grassy expanse behind them. Even now, fire took hold in the dry grass and burned quickly up the hill behind them. Lion Slayer realized immediately that running away from the evergreen forest was their only hope. The entire party now ran headlong down the side of the hill away from the forest. Shadow Walker glanced back and could see their pursuers now emerging from the edge of the forest. He saw that they were not atop horses. Perhaps they could out run both them and the fire, but if they loosed another volley of arrows they could start a new fire. He stopped for a moment, turned back and picked up the small friend of Tu-Swift who was falling behind. 

It seemed to Shadow Walker that fire now roared all around them. Thick black smoke hid each from the others and they continued their descent, running blind. Shadow Walker’s foot landed on a loose rock and he fell heavily while Day-Nah flew off his back and tumbled away from him.  The fire seemed to suck life out of the air around them. Shadow Walker crouched on all fours attempting to catch his breath. He stood but saw no sign of the others. Flames surrounded him. He was disoriented and could see nothing and he heard no voices above the roaring flames. Wolves! He heard the wolf pups and, having no other beacon, ran toward the sound of their voices. 

Shadow Walker’s feet suddenly splashed into cold water. He had come to a broad shallow river. Here, smoke hung still heavy in the air, but there were no flames surrounding him. A splash beside him made him spin around ready to kill but it was the small friend of Tu-Swift. Shadow Walker heard coughing and saw Hudah Salah splashing toward him. The air began to clear around them. 

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Photo by Pixabay on Pexels.com

Wind is a fickle friend. Those who loose fire — or hatred — upon a land or a people, can never predict with certainly where those flames will lead. Fed by the fuel of fierce desire to destroy and flowing with the ever changing winds, foolish indeed are those who think these movements may be directed and channeled. 

This day, the winds had shifted and the fire now pursued the pursuers and the fire burned toward the people who steal children. Though slower on the downhill side, it chased the ROI into the forest, but did not stop at the edge of the forest. Encouraged by the richer fuel within, the blaze now devoured its way back into the fir and pine. Another small fire had begun when one of the ROI had pulled back his lit arrow, and before he could release it, the weakened nock broke and the flaming arrow had fell at the bowman’s feet instantly igniting the grass around him. The breaking of the bow stung his arms and in his surprise, he ran into the forest rather than attempting to put out the small fire around him. Of course, it quickly grew and like his larger cousin, relished the change in wind that allowed him to charge into the fuel-rich forest. 

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Photo by Guduru Ajay bhargav on Pexels.com

As the air cleared around Shadow Walker and Hudah Salah, the rescue party began to see that in the distance, a great fire was destroying the forest — and all the creatures within. Easy Tears soon joined them along with the wolf pups. Fleet-of-Foot and Day-Nah also joined them. The stream water was cold. Shadow Walker looked about. Though there was no immediate threat of fire, he knew that winds were unpredictable. If the wind shifted directly toward them, the fire would find nothing to burn. In front of him, in a direct line to the forest of firs, the entire grass hillside had been burned to ash. On the other side of the burned grassland, the evergreen forest bloomed red and black. Huge flames leapt to the sky. The fire seemed intent on burning back toward the center place of the people who stole children. But fire is unpredictable. It might then turn and come up the other side of the valley after them. But where was Tu-Swift? Where was Eagle Eyes? Where was Lion Slayer? 

Shadow Walker began to realize that his ankle was badly sprained. He gestured the others to come to the edge of the stream to parley. That sat for a few moments in silence. Each of them had just barely escaped death, after all. No-one seemed badly burned or injured. But three of their party remained unaccounted for. Shadow Walker sat on the edge of the stream, shivering with the others, keeping his turned ankle in the icy water. He focused his energy on telling it not to swell. At last, he opened his mouth to speak, but the small thin voice of Day-Nah spoke first. 

“Tu-Swift?” he questioned. “Tu-Swift run? Tu-Swift hide? Tu-Swift?” 

Shadow Walker almost choked up with tears. He cupped his hands around his mouth, gestured for the others to follow his lead and they all turned toward the center place of the ROI and shouted “TU-SWIFT!  TU-SWIFT!” Then, they cupped their hands behind their ears to amplify any returning call. Nothing. “Eagle Eyes! EAGLE EYES!” Nothing. They did the same for Lion Slayer. Nothing. Then, they all turned in a slightly different direction and did the same. They completed this circle twice with no response. The roaring, sparking fire was the only sure sound though on several occasions they all thought they heard screams of agony.

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Photo by Pixabay on Pexels.com

At last the sun shone over the peak of the hill; the smoke clouds no longer hid its warming rays and they began to parley on whether the people who steal children had survived to chase them further and whether and how and where to search for those missing from their party. Hudah Salah regarded Shadow Walker’s ankle with a grimace. She tore some of her garments and took his ankle gently into her lap where the wrapped cloth tightly about it and tied it. “Too tight – you loose. Too loose – you tight. Understand?” 

Shadow Walker looked into her face. He could see genuine caring and concern and beyond that he saw her fear – that her husband, Lion Slayer might have been lost to the flames. This tore at the heart of Shadow Walker. He had come here to rescue Tu-Swift, who was nowhere to be found and he may have lost two of their party and still not returned Tu-Swift to Many Paths as he had promised. 

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He stood at last, and hobbled a few steps. He would be of no use searching. They worked together to devise a search plan. They would communicate by alternating whistling like an eagle and drumming with sticks. If anyone saw a sign of the return of their pursuers, they would warn the others. If they met up with any of their missing party, they would likewise let the others know. They would meet back at the stream at sunset. Shadow Walker and Day-Nah would stay behind to relay messages and Shadow Walker would try to learn more from Day-Nah. Though Day-Nah’s ability to speak Veritas was limited, he hoped he could learn something, and he began to query the little fellow. “Tu-Swift? Where Tu-Swift?” 

The child repeated back. “Tu-Swift! Tu-Swift — good!” This was followed by gibberish more unintelligible to him than the hissing of a snake. But Salah Hadam, who had just gathered up her pack, and headed off to search, snapped around. She spoke to the boy rapidly in some foreign tongue. They spoke excitedly back and forth for several minutes and the others also turned back. Fleet-of-Foot could stand it no longer. 

“What is he saying? Is he of your tribe? Where is Tu-Swift?” 

Salah Hadam, generally quite demure, put up her had as though to push away Fleet-of-Foot and looked him in the eye and said, “You. Stop! He talk!” She turned back to Day-Nah and they continued to converse. Shadow Walker had no idea what she said, but Fleet-of-Foot understood much of what they said. He stooped down beside Shadow Walker and spoke in a stage whisper. 

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“This boy does not know what happened to Tu-Swift. They were together running down the hill quickly to escape fire. Black smoke and fire everywhere. Tu-Swift had helped Day-Nah get up after you dropped him and had yelled, “Run, Day-Nah. RUN!” 

“Day-Nah had looked over to see Tu-Swift but he saw nothing. He had vanished into smoke.”

Fleet-of-Foot realized that this conversation would continue for awhile and he set down his pack beside Salah Hadam and began translating as best he could to all the rest. One by one, the rescuers set down their packs and began listening to Day-Nah’s story.

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 Author Page on Amazon

Non-Linearity

20 Thursday Dec 2018

Posted by petersironwood in America, management, psychology, Uncategorized

≈ 4 Comments

Tags

environment, equilibrium, feedback loops, ping pong, research, science, systems thinking, table tennis, testing, truth

Non-linearity

A Chessboard Full of Rice

According to myth, the Emperor’s wise adviser once did him a great favor. So grateful was the Emperor that he begged his wise advisor to take any gift she might like from the vast treasures of gold or jewels, any lands or gardens, any of the Emperor’s many male children to be her companion. However, the advisor answered as follows: “Thank you for your generosity, oh mighty Emperor. I have no need of great material wealth. My needs and wants are simple. I do get hungry and thirsty, of course, as do we all, and sometimes my household runs short of rice. You see this fine chessboard?”

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Photo by Pixabay on Pexels.com

“Oh, yes, my wise counselor, it is indeed finely made of gold and silver and I would gladly give you twenty such!” 

“Thank you again for your generosity, but I only wish for a some grains of rice. Give me one grain on this space and tomorrow, two grains on this space and the next day, four grains on this space. Each day for 64 days, double the number of grains of rice you gave me the day before. At the end of the 64 days, I will ask for no more.” 

The Emperor looked puzzled. “Surely, you must have something more valuable than rice! Name it!” 

“No, Sire, that is all I desire. Just the doubled rice will do quite nicely.” 

“Well, it shall be so!” And thus the Emperor told his staff that they were to provide a grain of rice for the first day, two grains of rice for the next day and to double the amount each day until all 64 days had passed. At first, it seemed such a pathetic gift for such a great favor. 

Even after 8 days, the wise counselor only received 128 grains of rice – not even a bowlful. 

Readers familiar with exponential growth realize that on the 64th day, the Emperor has promised to deliver 2**63 grains of rice. This is not only more rice than the Emperor had at his disposal. It is more grains of rice than exist in all the kingdoms of earth. To be exact, the last payment is meant to be 9,223,372,036,854,775,808 grains of rice while the total is one less than 2**64. To put the matter scientifically — it’s a lot of rice! Much more than exists in the world. 

How would you like the story to end? A wise Emperor, to my mind, would thank the counselor after a couple weeks and say, “I see, oh wise Counselor, that you used my gift to give me another gift to enhance my wisdom. For I now understand that what seemed at first an easy thing to do is actually quite hard. Doubling soon undoes even the richest king. I will keep this in mind when I think about interest rates and population growth.” 

A crummy Emperor, on the other hand, might say, “I offer you a gift and you see fit to embarrass me by making me agree to an impossible task? Boil her in oil!”

The Lily Pad Pond Puzzle. 

Beside my house is a pond. In this pond, a lily pad began to grow. Every day, it doubled in size. On day 20, it completely covered the surface of the pond. The surface of the pond is 400 square feet. How many days did it take to cover half of the pond? 

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Photo by Skitterphoto on Pexels.com

At first glance, you might think this problem is insoluble because you don’t know how big the lily pad was initially. In fact, you don’t even need to know how large the pond is. It will cover half the pond on day 19.  

The Ping Pong Table Ping Pong Player Population

When I began at IBM Research in 1973, I soon discovered that a fair number of researchers were avid table tennis players. At lunch time, somewhere between six and twenty researchers would show up to play. There were two tables and some small amount of room for spectators to stand on the edges of the two ping-pong rooms and watch. Our rule was that if a person won, they would stay at the table and a new challenger would play. However, if you won three times in a row, you had to sit down regardlessly. I didn’t go over every lunch time, but I went over quite a few times over the course of my first ten years there and there was invariably someone to play with. Sometimes, I had a longer wait time than others, but it was never too long a wait. 

Then, because management wanted to use one of the two ping-pong rooms for other purposes, they repurposed one of the rooms. Now, there was only one ping pong table. In the two ping-pong table case, remember, I never had to wait too long nor did I ever go there and have no-one to play. As I said, the number of players varied between somewhere around six to twenty. What is your prediction about how many players showed up when there was only one ping pong table? 

 

Here’s what happened. The first day after this change happened, I went over and about fifteen people showed up. I, like everyone else, waited a long time for a game. Our “official” lunch hour was actually 42 minutes and the building was a five minute walk away. So, if you had to wait a half hour for your chance to play, it really wasn’t that much fun. In addition, there were some more subtle effects. All the players were good, but there some substantial differences in skill level. People tried to arrange it so that they played someone at about the same level. WIth only one table, this was trickier. In addition, when a relatively large number of people showed up, it was too crowded for everyone to see the match without interfering with play. It happened that I was too busy to go for a few days. The next time I showed up, no-one was there. Some of us talked about trying to “organize” the ping pong to insure that enough people showed up but everyone was busy and no-one wanted to take this on. Scheduling researchers is harder than you might think. It was hard for people to make a commitment to show up at noon because a meeting might run over, their manager might give them extra work, etc. The number of people showing up swung wildly for about two weeks and then stabilized. 

At zero. 

What had been a vibrant community with two ping pong tables did not stay the same size, or shrink to half when we were limited to one table. It went to zero. 

Warring Positive Feedback Loops. 

We’ve already talked about “positive feedback loops” which are also known as “vicious circles.” Sometimes, there are actually (at least) two positive feedback loops hiding beneath what appears to be a stable system. In the Case of the Missing Ping Pong Table described above, one positive feedback loop was simply that when you went there and had a good time through some combination of watching good matches or playing yourself, you were more likely to go there again. There was also a positive feedback loop that was more of a social nature. The more people who were there, the more likely it was you would find a good or interesting match. It was also more likely to be able to find someone you wanted to have a conversation with although the venue prevented this from being a big part of the adventure. Another way that having more people there increased the chances that more people would be there the next day was that it was kind of exciting to have a larger audience watching, cheering, throwing the ball back when the ball crept under the radiator after pin-balling around for awhile after a decent slam. 

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At the same time, there were other feedback loops, sometimes of the same factors but in a different range. For instance, beyond the point of having the periphery of the playing field covered one or two deep, additional spectators added only a little excitement and they were more likely to infringe on the needed space around the table. In addition, while the first ring of spectators felt very much a part of the action, the experience for the second ring of spectators was far less engaging. While I mentioned above that more players meant a better change of finding a good match, it also meant that one had to wait longer between matches. The worst case scenario, of course, is that you are the only one who shows up. 

Behind Every Abstraction are a Host of Personal Stories. 

Yes, you can practice against the wall, and I did this a few times, but it is significantly less fun than a real match. I love to serve, for instance. I have a raft of difficult serves. Just to give you one example, with most set-ups, I can hit the right side of the ball so thinly that I put enough side-spin for the ball to appear as though it isn’t even going to hit the table on the second side, but it does; it curves radically back around the left. Sometimes people are so surprised that they miss it entirely. Even if they get there, the sidespin often makes them hit it off the table or the curve causes them to mis-hit the ball on their thumb or finger. I can also add a fair amount of top-spin or under-spin as well. Anyway, I didn’t get to do any of that just hitting the ball against the wall. The wall was not perfectly smooth either. So I might hit three of four shots and then the ball would hit a little imperfection in the plaster and careen off to scribble scrabble along the floor and then crawl under the radiator. It’s the kind of annoyance that everyone has experienced. And if someone else is there, you can kind of glance at your friend who nods nearly imperceptibly as you get down on your hands and knees and stretch your fingers into the territory of God-knows what spiders or broken glass and feel around through the grit and dust until you retrieved the ball. And that little glance and that little nod actually make quite a difference. If you’re on your own, it’s not any fun at all. It’s just an annoyance. The only reason I even bother to hit against the wall is to learn to keep focus for extended periods of time. For this, it is good practice and a good challenge. But, if I’m interrupting this to go fish my hand into a pile of dust every couple minutes, it isn’t so likely I’ll come back. 

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Photo by Pixabay on Pexels.com

These various factors were all in a dynamic balance so long as there were two tables. When the tables went from two to one, however, what had been a stable equilibrium became a very unstable one. Eventually, of course, it did find a new equilibrium point and that was zero. To crawl out of that, one person might show up. But most of the time, they were the only one. So, they would be less likely to come again. Even if two showed up, since no-one could play every day, you might still find yourself wondering whether someone would be there the next time. 

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Photo by panumas nikhomkhai on Pexels.com

You might have read this whole story and wondered why the hell this building full of Ph.D.’s couldn’t get their act together and arrange some matches. It’s an interesting question and here is my personal opinion. When it came to these brilliant scientists and engineers, they came from every part of the globe and they came in all shapes and sizes. Some were vastly overweight and others were ultra marathoners. But the ones who liked to play table tennis were, by and large, athletic and “hyper” – an impatient lot. What all of us really loved was working to find out the truth. And, these truths that we sought were ones the company that we worked for wanted us to seek. True enough, but by the same token, that meant the truth found and utilized would make people’s lives better in some way in the not too distant future. But working in a corporation also meant doing a bunch of administrivia. So, the ping pong set in particular, wanted to get up from their intense sedentary mental and administrative work and play hard at something completely physical and different. The last thing any of us wanted to do was add more administriva to our lives. 

 

The Takeaway

 It’s easy and common to assume implicitly that the systems you deal with are linear.

They often aren’t. 

Things can go out of control extremely quickly (into a dominant positive feedback loop) once the dynamic equilibrium is disturbed. 

Would the invention of the iPhone have kept the ping pong community going? 

Another takeaway: there are two quite distinct ways of analyzing that are going on in the essay above: a fairly abstract one (even if it uses concrete examples like rice and lily pads) and a very concrete and experiential one. In my experience, both of these modes are useful and valid and if taken together give a fuller picture of what’s going on. My experience in this was mainly in human computer interaction but I think it is equally true for many in law, medicine, management and many other fields. What’s your experience? 

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Author’s Page on Amazon.  

Fraught Framing: The Virulent “Versus” Virus

16 Sunday Dec 2018

Posted by petersironwood in America, apocalypse, creativity, driverless cars, management, psychology

≈ 2 Comments

Tags

Climate change, Design, environment, framing, innovation, IQ, politics, problem formulation, problem solving, school, testing, TRIZ

Fraught Framing: The Virulent “Versus” Virus

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Like most of us, I spent a lot of time in grades K through 12 solving problems that others set for me. These problems were to be solved by applying prescribed methods. In math class, for example, we were given long division problems and we solved them by doing — you guessed it — long division. We were given history questions and asked who discovered [sic] America and we had to answer “Christopher Columbus” because that’s what the book said and that’s what the teacher had said. 

Even today, as of this writing, when I google “problem solving” I get 332,000,000 results. When I google “problem formulation” I only get 1,430,000 results — less than 1%. (“Problem Framing,” which is a synonym, only returned 127,000). And yet, in real life, at least in my experience, far greater leverage, understanding, and practical benefit comes from attention to problem formulation or problem framing. You still need to do competent problem solving, but unless you have properly framed the problem, you will most often find yourself doing much extra work; finding a sub-optimal solution; being stymied and finding no solution; or solving completely the wrong problem. In the worst case scenario, which happens surprisingly often, you not only solve the “wrong problem.” You don’t even know that you’ve solved the wrong problem. 

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There are many ways to go wrong when you frame the problem. Here, I want to focus on one particularly common error in problem framing which is to cast a problem as a dichotomy, a contest, or a tradeoff between two seemingly incompatible values. We’ve all heard examples such as “Military Defense Spending versus  Foreign Aid” or “Dollars for Police versus After School Programs” or “Privacy versus Convenience” or “A Woman’s Right to Choose versus the Rights of the Unborn Fetus” or “Heredity versus Environment” or “Addressing Climate Change versus Growing the Economy.” 

One disadvantage of framing things as a dichotomy is that it tends to cause people to polarize in opinion. This, in turn, tends to close the minds on both sides of an issue. A person who defines themselves as a “staunch defender” of the Second Amendment “Gun Rights”, for instance, will tend not to process information or arguments of any kind. If they hear someone say something about training or safety requirements, rather than consider whether this is a good idea, they will instead immediately look for counter-arguments, or rare scenarios, or exceptional statistics. The divisive nature of framing things as dichotomies is not even what I want to focus on here. Rather, I would like to show that these kinds of “versus” framings often lead even a single problem solver astray. 

Let’s examine the hidden flaws in a few of these dichotomies. At a given point in time, we may indeed only have a fixed pool of dollars to spend. So, at first blush, it seems to make sense that if we spend more money on Foreign Aid, we may have fewer dollars to spend on Military Defense and vice versa. Over a slightly longer time frame, however, relations are more complex. 

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Photo by The Lazy Artist Gallery on Pexels.com

It might be that a reasonable-sounding foreign aid program that spends dollars on food for those folks facing starvation due to drought is a good thing. However, it might turn on in a specific case, that the food never arrives at the destination but instead is intercepted by local War Lords who steal the food and use it get money to buy more weapons to enhance their power; in turn, this actually makes the starvation worse. Spending money right now on military operations to destroy the power of the warlords might be a necessary prerequisite to having an effective drought relief programs.  

Conversely, spending money today on foreign aid, particularly if it goes toward women’s education, will be very likely to result in the need for less military intervention in the future. That there is a “fixed pie” to be divided is one underlying metaphor that leads to a false framing of issues. In the case of spending on military “versus” foreign aid, the metaphor ignores the very real interconnections that can exist among the various actions. 

There are other problems with this particular framing as well. Another obvious problem is that how money is spent is often much more important than the category of spending. To take it to an absurd extreme, if you spend money on the “military” and the “military” money is actually to arm a bunch of thugs who subvert democracy in the region, it might not make us even slightly safer in the short run. Even worse, in the long run, we may find precisely these same weapons being used against us in the medium turn. Similarly, a “foreign aid” package that mostly goes to deforesting the Amazon rain forest and replacing it with land used to graze cows, will be ruinous in the long run for the very people it is supposedly aimed to help. 

bird s eye view of woodpile

Photo by Pok Rie on Pexels.com

False dichotomies are not limited to the economic and political arena. Say for example that you are designing a car or truck for delivering groceries. If you design an axle that is too thin, it may be too weak and subject to breakage. But if you make it too thick, it will be heavy and the car will not accelerate or corner as well and will also have worse gas mileage. On the surface, it seems like a real “versus” situation: thick versus thin, right? Maybe. Let’s see what Altshuller has to say.

Genrich Altshuller was a civil engineer and inventor in the Stalin era of Soviet Russia. He wrote a letter to Stalin explaining how Russian science and engineering could become more creative. A self-centered dictator, Stalin took such suggestions for improvement as personal insults so Altshuller was sent to the Gulags. Here, he met many other scientists and engineers who had, one way or another, gotten on the wrong side of Stalin. He discussed technical issues and solutions in many fields and developed a system called TRIZ (a Russian acronym) for technical invention. He uses the axle as one example to show the power of TRIZ. It turns out that the “obvious” trade-off between a thick, strong but heavy axle and a thin, weak, but light axle is only a strict trade-off under the assumption of a solid axle. A hollow axle can weigh much less than a solid axle but have almost all the strength of the solid version. 

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One may question the design assumptions even further. For instance, why is there an axle at all? If you use electric motors, for example, you could have four smaller, independent electric motors and not have any axle. Every wheel could be independent in suspension, direction, and speed. No-one would have designed such a car because no human being is likely capable of operating such a complex vehicle. Now that people are developing self-driving vehicles, such a design might be feasible. 

The axle example illustrates another common limitation of the “versus” mentality. It typically presumes a whole set of assumptions, many of which may not even be stated. To take this example even further, why are you even designing a truck for delivering groceries? How else might groceries go from the farm to the store? What if farms were co-located with grocery stores? What if groceries themselves were unnecessary and people largely grew food on their own roofs, or back yards, or greenhouses? 

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For many years, people debated the relative impact of environment versus heredity on various human characteristics such as intelligence. Let us put aside for a moment the considerable problems with the concept of intelligence itself and how it is tested, and focus on the question as to which is more important in determining intelligence: heredity or environment. In this case, the question can be likened to asking whether the length or height of a rectangle is a more important determiner of its area. A rectangle whose length is one mile and whose height is zero will have zero area. Similarly, a rectangle that is a mile high but has zero length will have zero area. Similarly, a child born of two extremely intelligent parents but who is abandoned in the jungle and brought up by wolves or apes will not learn the concepts of society that are necessary to score well on a typical IQ test. At the other extreme, no matter how much you love and cherish and try to educate your dog or cat, they will never score well on a typical IQ test. Length and breadth are both necessary for a rectangle to have area. The right heredity and environment are both necessary for a person to score well on an IQ test. 

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This is so obvious that one has to question why people would even raise the issue. Sadly, the historical answer often points toward racism. Some people wanted to argue that it was pointless to spend significant resources on educating people of color because they were limited in how intelligent they might become because of their heredity. 

Similarly, it seems that in the case of framing dealing with climate change as something that is versus economic growth, the people who frame the issue this way are not simply falling into a poor thinking habit of dichotomous thinking. They are framing as a dichotomy intentionally in order to win political support from people who feel economically vulnerable. If you have lost your job in the steel mill or rubber factory, you may find it easy to be sympathetic to the view that working to stop climate change might be all well and good but it can’t be done because it kills jobs. 

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If the planet becomes uninhabitable, how many jobs will be left? Even short of the complete destruction of the ecosphere, the best estimates are that there will be huge economic costs of not dealing with global climate change. These will soon be far larger than costs associated with reducing carbon emissions and reforesting the planet. Much of the human population of the planet lives close to the oceans. As ice melts and sea levels rise, many people will be displaced and large swaths of heavily populated areas will be made uninhabitable. Climate change is also increasing the frequency and severity of weather disasters such as tornados and hurricanes. These cause tremendous and wide-spread damage. They kill people and cause significant economic damage. In addition, there will be more floods and more droughts, both of which negatively impact the economy. Rather than dealing with climate change being something we must do despite the negative impact on the economy, the opposite is closer to the truth. Dealing with climate change is necessary to save the world economy from catastrophic collapse. Oligarchs whose power and wealth depend on non-renewable energy sources are well aware of this. They simply don’t care. They shrug it off. They won’t be alive in another twenty years so they are willing to try to obfuscate the truth by setting up a debate based on a false versus. 

They don’t care. 

Do you? 

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Aftermath: Feast & Celebration of Thanks for the Great Tree of Life

25 Sunday Nov 2018

Posted by petersironwood in America, apocalypse, psychology, Veritas

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Cupiditas, environment, ethics, greed, leadership, life, myth, politics, story, truth, Veritas

Aftermath: Feast & Celebration of Thanks for the Great Tree of Life

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When the Veritas scouts had determined that no rogue soldiers of the Cupiditas remained near the lands where the Veritas roamed, and preparations for a great feast had been made, all the tribe, save a handful of lookouts, gathered at the Center Place for a Great Celebration. The Veritas celebrated victory of battle; they celebrated even more that they have avoided making two of three enemies; they celebrated the teamwork they had experienced both in preparations and in the midst of battle; they celebrated that such teamwork was the gift of many generations of Veritas before them who had fought long and hard to reward cooperation and true communications. The Veritas celebrated as well the plentiful food for the feast which also sprung from the gift of cooperation among the people. They celebrated their venerable leader, She-Who-Saves-Many-Lives, who once again exemplified her name. 

After songs, and dances; after contests of speed and strength, came the riddling contest. 

  • {Translator’s Note:} Again, the actual myths contain what appears to be lengthy and detailed descriptions of technique and suggestions for such contests. Translating these is virtually impossible. For instance, as best I can tell, the Veritas, when describing athletic contests do not use body parts such as leg, thigh, or quads. I estimate somewhere between 1000 and 10,000 names for body parts and for different states of relaxation versus tenseness, fatigue, resiliency, and so on.  I will make a rather lame attempt with respect to the riddling contest which is the last before the oration of She-Who-Saves-Many-Lives. Many of the riddles depend on rhyme and wordplay so they either make no sense when directly translated into English or have no rhyme or rhythm. (In other words, they are from the beginning of Milo’s adventures on the other side of The Phantom Tollbooth. Instead, I give several examples that I constructed for English that illustrate the same general point. 
  • “The more you give me away, the more I stay. Tie me down to make me drown. Let me go and I will grow. What am I?” Love, many shouted as one, for this was a well-known riddle meant to prime the pump. 
  •  
  • The next one was more original. “When I take some, it makes me dumb. When I take more, I close each door. At last I hate all, and that’s when I fall. What am I?” Here, the people suggested many answers: greed, Cupiditas, NUT-PI, addiction, bully, ALT-R. The most-favored answer was “Greed.” 
  • At last, there were about 30 such riddles. I won’t translate most of them.
  • Frankly, the last one of the evening makes no sense to me at all. If there are any other Veritas scholars out there who can shed light on it, please do so in comments. 
  • “Most everyone has me, when friend skins their knee. Many forget in peril or trouble, but that’s just when you need me, even double. I’m hardest to find, when angst fills your heart, and finding me then is a wonderful art. If you can see what others see, then, through them, you will all see me. What am I?”

The Veritas feast had been designed by many collaborators and among them were Fleet of Foot and Eyes of Eagles. The Veritas always paid attention to making their food beautiful as well as tasty. This feast lay before the hungry Veritas in a beautiful arrangement of forms and colors and textures. The red of beets and the gold of corn set off the warm reddish brown of seared venison and poached salmon. Wild lettuce and dandelion bordered each plate, each sprinkled with a handful of blueberries.  

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At long last, everyone was sated of food, drink, and entertainment. The Veritas now wished to hear from their leader, the heart of the tribe, She-Who-Saves-Many-Lives. She strode up a short ramp so that she could be seen and heard. 

“Today is a wonderful day. As is every day that we are alive. The people are our part of the Great Tree of Life and we have recently avoided a dreadful fate – being subjugated to the Cupiditas. We were successful in avoiding two great battles and that is saving many lives indeed, but not due to me. What I most happy about is that much of these victories came from the cleverness and teamwork of some wonderful youth among us. Teaching is a difficult thing indeed and three among us took teaching meant for doing good and turned it for doing evil. This is a great failing on my part and for all of us. And, we will spend much time and speak much about this and discover how we might help prevent such in the future. But for tonight, let us celebrate when such teaching does work. Of course, the reason it works, is these students, these acolytes took the learning to heart and even improved upon it. 

“Eyes of Eagle learned from watching such as eagles and hawks how their shape changed according to purpose and thus she began to study shapes in many ways beyond what I could ever teach her. She has added to our learning for all time. And, she probably killed more Cupiditas warriors through her damming and releasing the river through shapes. As well, she took the example of teaching wolves and made a weapon of a bird! She also devised a trap that caused many Cupiditas warriors to lose their footing and fall into that carefully camouflaged death. Fleet of Foot helped to make those traps look to be ordinary terrain. Trunk of Tree suggested using drums to communicate with POND MUD and thereby to the Nomads of the South. And Eyes of Eagles knew just where to place those drums to enable greatest reach of sound. 

“Here is another lesson for all the people. You see how it is with Eyes of Eagle. She has studied shapes and thought much about how shape influences all things. Perhaps she has studied and learned more than any other Veritas. So, she invents things to help us all because she made her knowledge richer than all before her.  

“As you all know, I began seeking a successor and we chose twelve promising from among the Veritas youth. As time went on, it became clear that one among us has a very good heart indeed along with an excellent mind. I believe she will be a wonderful leader among you. And she is of us all. And we are all part of her. And she well knows this. I want to present She-Of-Many-Paths with the Seventh Ring of Empathy and suggest her as your leader should she survive the vision draught of death and life. She shall be named henceforth, She Who Walked Many Paths to Save Many Lives.”

She Who Walked Many Paths to Save Many Lives knew this to be her cue and ascended the ramp. Her long black silky hair hung down her back in a long straight line that contrasted with her blue and white patterned dress. He neck and hair were adorned by turquoise beadwork. On the little, ring, and middle fingers of each hand, she wore a ring – one of the Rings of Empathy that she had earned. She knelt before She-Who-Saves-Many-Lives, who again spoke. 

“This woman has indeed saved many lives. She has demonstrated that she has a gift of empathy which she continually improves. Moreover, she has demonstrated that she knows to use this gift for the good of all, not just for herself, nor indeed, even for her people but for the good of all who are among and part of the Great Tree of Life. She is still able to use her empathy when many would find their fear or their anger blocked all such ability. She reached out on many paths to foster life when many would have chosen instead a giant wall to keep unwanted feelings out. I therefore bestow upon her the Seventh Ring of Empathy.”

She-Who-Saves-Many-Lives gently took the hand of She Who Walked Many Paths to Save Many Lives and lifted it. She placed upon the index finger of the left hand, a ring with three interleaved cords of woven gold; one reddish as fire coals, one white as summer clouds, and one the yellow of goldenrod. Atop the ring was a single large opal that seemed to sparkle of dewdrops rain-bowing in the sun. Then, She-Who-Saves-Many-Lives and her protege stood facing each other for a moment before the older woman reached back and took a gnarled wooden mug and handed it to Many Paths & Many Lives Saved and asked her loudly so that all might hear: “She Who Walked Many Paths to Save Many Lives, do you take upon yourself the awesome responsibility to be First Among Us, to lead us in times of peace and times of trouble; to put the Tree of Life ahead of the Veritas, and to put the Veritas before your own interest? Will you lead us, should you survive the sacred drink of Life and Death.” 

“I do and I shall.” She took the gnarled mug and put the cup to her lips. Despite the name, she had some doubt that it might really kill her, but she owned it remained a distinct possibility. The taste was bitter, funky, and even sweet, although in a rancid sort of way. She thought it more likely that the drink would make her ill or even alter her perception much the way tobacco made her slightly more aware of tiny details of color and form. Instead, she felt normal enough, though taller of course; she was much taller in fact. But so was everything else. She began to see that what she thought of as individual people such as Shadow Walker, who she realized suddenly was an incredibly handsome fellow. He really is, she thought. But he’s so tall! We are all so gigantic. We are each tribes ourselves. No, we are tribes of tribes. And, we are all interconnected — to each other — and to our past — and to our future! 

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As she looked out upon the crowd of nation-sized people she realized how incredibly different each person was and yet how similar each person was and how similar every living thing is to every other living thing. She could see or imagine how this same ceremony was carried out decades ago to choose She-Who-Saves-Many-Lives and that every leader had done the same for a thousand years. She found herself falling, falling, down a long tunnel, but soon discovered that she was not really falling so much as floating and she could will herself to float up the tunnel as well as down. As she floated up the tunnel, she continued upward until she seemed to be floating high above the Center Place of the Veritas. She could see all the lands where the Veritas dwelled and hunted. She could see the lands of the Cupiditas, the Sabra, and the Fierce and Formidable Fighters of the North. 

She could see other lands and other peoples. The lands became filled with people. There were people everywhere and particularly along the coasts of giant lakes and along the banks of tremendous rivers. These people had campfires everywhere but the campfires did not flicker and smoke. It gladdened her heart to see the people so numerous and prolific. She knew not how she knew, but she knew somehow that this prosperity and reach of the people came from the Veritas, or more accurately, not her tribe of Veritas precisely, but from the spirit of the Veritas that valued the search for truth, the feeling of love and comity, the desire to be fair and foster the great and varied Tree of Life. Then, her heart sank again, for she felt, rather than saw, that the Cupiditas too survived and infected the people with the diseases of greed and cruelty.

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 The people forgot the very nature of life itself in their pursuit of more … more what? It didn’t seem to matter! The people were pursuing more of everything and in that greed killing the roots to the tree of life! Birds were dropping from the sky. Fish were dying in the streams. Trees fell and burned by the thousands. The people were destroying the very Tree of Life whose branches they lived in! Surely, this cannot be! Even the Cupiditas are not that greedy! It seemed to her that the Cupiditas had stolen knowledge gained by the Veritas and for some unknown and unknowable reason, had convinced people everywhere to replace the beautiful Tree of Life with some unknown material that was ugly though shiny. The water that people drank contained teeny pieces of this shiny material and it made all the people sick. Yet, they made more and more of the shiny material until it was even in the air that they breathed and this too sickened many people. 

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Now, from far away, she could hear the voice of She-Who-Saves-Many-Lives, “Daughter? Are you all right?” She turned, and there she was standing again on the raised platform right beside She-Who-Saved-Many-Lives. She looked out and saw the Veritas looking at her as though nothing unusual had happened. “I’m fine. I’m fine.” She had survived. She had become the leader of the Veritas and the people acknowledged her with a mighty roar. She held her arms above her head and spread her fingers outward to make that sign that the Veritas used to signal the Tree of Life. She felt some elation, but also a sense of great responsibility. Though she was now the leader, she wanted nothing more than to speak privately with She-Who-Saved-Many-Lives. She smiled out at the people, holding her hands high once more and once more spreading her fingers widely as though she were a tree drinking in the sunshine. She glanced at She-Who-Saved-Many-Lives and whispered, “I had the strangest dream just now. How long was I out?” 

She-Who-Saved-Many-Lives looked at and into the new leader, and whispered back, “You did not lose consciousness at all, though you shook your head oddly for a split second. It was the same with me.” 

“Later, may we speak of these visions?” Though She Who Walked Many Paths to Save Many Lives was now the leader, she still felt very much an apprentice or acolyte. 

“Indeed, we shall. Now, go among the people and receive their blessings. Later, we will speak of such.”

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Herein lies a portal to many worlds.  

The Myths of the Veritas: The Great and Gathering Storm

16 Tuesday Oct 2018

Posted by petersironwood in America, psychology, Uncategorized, Veritas

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empathy, environment, politics, strategy, tactics, truth, Veritas, war, warrior

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POND MUD arrived at last to join KAVA-NUT and ALT-R in a small clearing among a grove of dead crab apple trees near the Raging River. POND MUD’s face was flushed and his pulse raced. ALT-R had heard him coming and could see that he was agitated. 

“Why are you so late and out of breath, POND MUD?” 

“I’m not out of breath! A little. Just running. It’s a long ways.” 

ALT-R pressed, “Well, in any case, come help us map out the guard posts. Did you see any guards? Or their posts?” 

POND MUD grew more flushed as he said, “Of course! I know many of their posts. I didn’t see any – well, I saw She-of-Many-Paths. She might be a guard. I doubt it though. But no matter.” 

ALT-R stared at POND MUD and spoke quietly. “No matter, POND MUD? You were not so stupid as to let her see you, right? Please tell me you didn’t let her see you.”

“Of course not! We all agreed. I saw her, but she didn’t see me. I had nothing to say to her! Nothing. I’ll have my way later.” 

ALT-R bit his lower lip. Something about POND MUD’s demeanor did not seem right. “You are quite sure that she didn’t see you?” 

POND MUD raised his voice slightly, “NO! I told you. I saw her. She did not see me.” 

ALT-R continued, “OK. What did she say to you?” 

POND MUD hesitated. “What? She… she didn’t say anything to me. She didn’t see me. I’m not stupid.” 

KAVA-NUT chimed in, “No-one thinks you’re stupid POND MUD, but we both know you fancy her so it must have been tempting to say something. Or, just rape her on the spot. I know I might have.” 

POND MUD chewed on his cheek. He frowned. He tilted his enormous frame back and forth. Sometimes he felt as though KAVA-NUT and especially ALT-R could tell when he was lying. Maybe he should tell the truth and admit that they had talked but re-assure them that he had said nothing of consequence. But that would lead to more questions. And, to more teasing. And he had already said that they hadn’t spoken. “Can we just get on with the mapping of the guard posts? It’s soon going to be too dark to see our own map. I told you already – she didn’t see me or talk to me. What I did see were signs of guard posts in the customary spots, high in the climbable white oak by the spring that feeds that shady glen where all those mayapples grow and also inside that giant charred tree atop the knoll by the big red rock. What did you find?”

ALT-R stared hard at POND MUD but decided to let it go, at least for now. Once POND MUD’s mind had settled on walking a path, it proved very difficult to get him to pause, go back, or choose a different path. He found it extremely hard to believe that POND MUD had contrived to see She-of-Many-Paths without himself being seen. POND MUD’s size and lack of cunning made it much more likely that POND MUD himself had been noticed first. So, he hunkered down in the dying light with KAVA-NUT and POND MUD to work on the map for the Cupiditas. Alt-R made a mental note to question POND MUD again at some later time. He was more worried, however, that he may have oversold the usefulness of these guard maps to the Cupiditas, and to NUT-PI in particular. 

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{Translator’s Note}: Neither the Veritas nor the Cupiditas in those days had precise maps or ones that referred to a universal grid. 

The spots that POND MUD described were absolutely known to KAVA-NUT and to ALT-R himself, but whether these descriptions would enable the Cupiditas, who were unfamiliar with the locations of these landmarks, to locate the guard posts of the Veritas —? About that, he was beginning to have serious doubts. Then, he had what he considered to be a brilliant idea. They would again look for guard posts tomorrow as planned but then, they would take another day and actually mark the paths that the Cupiditas were to take. Of course, the marks would have to be subtle. ALT-R remembered seeing that the Cupiditas seemed to have a fondness or reverence or some kind of fixation with the large water rat that the Veritas called “AGAM.” The shape of the AGAM was fairly nondescript but that made it all the better. KAVA-NUT had verified four hidden vantage points of the Veritas and ALT-R had found six. He knew of at least 12 others to check out, so they finished their crude map and made plans for places to search. ALT-R did not share his “marking the way” plan just yet. He wanted to have more details worked out first. He didn’t like working together on a plan. It was too confusing. It was so much more comfortable to make the plan himself and then convince or force others to follow it. He drifted off to sleep fantasizing being King of two tribes and getting rid of POND MUD. KAVA-NUT? He’d have to wait and see. Unlike POND MUD, KAVA-NUT had never seemed to want to be the King; he hadn’t even tried in the trials for the Rings of Empathy. 

At dawn’s first light, the trio departed to further reconnoiter the Veritas. ALT-R’s path this day took him off early at a sharp angle to the northern ridge of the valley while KAVA-NUT and POND MUD strode a single path for a time. After a long silence, POND MUD began a line of questioning with KAVA-NUT. 

“Fish blow bubbles in the water, don’t they? Is that what keeps them from drowning?”

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This struck KAVA-NUT as such a strange question, especially from POND MUD whose mind was generally not much suited to such bouts of curiosity, that he stopped, held up his hand, and turned to face POND MUD as he spoke. 

“What are you talking about? Yes, I’ve never seen fish blow bubbles. If they do, so what? I don’t even know what it means for a fish to drown. We drown from too much water around us. Take a fish out of water and it seems to die from having too little water. POND MUD, I think you should concentrate your energy on making sure we are not observed. A few thousand more steps and we will be at the edge of the lands the Veritas frequent.” 

They walked on in silence for another few hundred paces when POND MUD said in a stage whisper, “Did you really like her, KAVA-NUT?” 

KAVA-NUT held up his hand, stopped, turned and faced POND MUD again. “What are you talking about? Like who? We really need to stop talking.” 

POND MUD, continued in his stage whisper, “You know. Eagle Eyes that you tried to rape. Did you like her?” 

KAVA-NUT snorted. “Of course not. She’s just something to toy with for my pleasure. Softer than my own hand. Now, let’s stay silent till we reconvene at dusk.”

Yet, they had only walked another hundred paces, when POND MUD whispered again, “If you were drowning in quick sand, would you blow bubbles to save your life?” 

KAVA-NUT, held up his hand, turned, shook his head and sighed. Rather than talk back, he put his hand over his own mouth hard to show that no talking was allowed. Then, he turned back down the path, glad that they would soon diverge and enter the lands of the Veritas where surely even POND MUD would know enough to be silent. Why on earth though would he ask a question like that, he wondered. 

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Meanwhile, the Cupiditas were training and preparing weapons for their upcoming conquest of the Veritas. During this training, NUT-PI pushed his warriors as hard as he could, thinking that this would toughen them for the upcoming battle. And, so it would have, had that battle been months or even weeks off. As it was, it mainly sapped their strength as well as their spirit. Fully half of the energy the Cupiditas put into “training” was actually put into jockeying for position within the military hierarchy. Back-stabbing, bad-mouthing, damning with faint praise, planting false rumors about rivals – these skills were well learned by the Cupiditas, and as their anxiety grew about the upcoming battle, the internal bickering and back-stabbing grew in both frequency and strength. 

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Meanwhile, the Veritas prepared in a very different set of ways. Thanks to the intelligence gathered by She-of-Many-Paths, they now knew who their enemy was: The Cupiditas. They had some familiarity of the weapons and customs employed by the Cupiditas. They also knew them to be fewer in numbers than the Veritas. Though they were know to be skilled and fierce warriors, at least they were a known attacker. Of course, the Veritas were very familiar with the concept of change! They knew that preparations must prepare the paths of one’s mind but one must also be prepared, as circumstances demanded, to jump off those carefully prepared paths. The Cupiditas were now under the new leadership of NUT-PI who would almost certainly want to change at least one thing about the way the Cupiditas fought so that the upcoming imagined victory would be attributed to him. If nothing else, he would have the advice and counsel of three young men among the Veritas. Those three were known to have special gifts as well. POND MUD was known for his mighty strength; ALT-R for his cleverness; KAVA-NUT for his deceptiveness. They would communicate everything they knew about the fighting ways and weapons of the Veritas as well as those positions most favorable to seeing, hearing, or smelling an approaching enemy. 

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For that reason, the preparations of the Veritas included some new techniques and inventions. For instance, though the Veritas had learned many generations ago of the poisons of certain tree frogs, plants, and snakes, they had never used weapons tainted with such poisons. This time, however, they believed that the would be fighting for their existence as a free people against a foe led by three traitors. In such a circumstance, they no longer felt obliged to avoid poison and adorned spears, arrows, and darts with such, moving carefully and slowly to elude the toxins themselves. 

Some among the Veritas dug holes in the earth and set inside, pointing upwards, sharpened sticks. Then, they covered each such pit-trap with a weave of palm leaves. Atop this they placed a small layer of dirt with weeds and fallen leaves. Fleet-of-Foot and Eagle-Eyes both looked carefully at the traps and made small changes so that they seemed not a weapon but merely one place among many in the forests abutting the Veritas.

The penchant for shape and sight that Fleet-of-Foot and Eagle-Eyes possessed also proved helpful in another endeavor. Beside the raging river, in a not too inconspicuous spot, they contrived to “hide” treasures of the Veritas. They wanted to be sure that at least one among those they planned to lure here would see this cache and explore it. Inside, were many large chunks of iron pyrite and galena. These were large pretty stones, hard to forgo, and valuable in trade among the many tribes but extremely common in the lands of the Veritas. The Veritas also knew these rocks to be especially heavy [dense] as well.

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One of the most unexpected “weapons” of the Veritas were the wolves that She-of-Many-Paths had trained and befriended. It bothered her to send these friends into battle and she strove hard to make them understand that they had a choice. She also felt that they had a strong core instinct for survival and that her training, though successful, only coated that core instinct with the gentle fur of compliance. Further, she was sure that if the Cupiditas were to be successful in their conquest, such wolves as she had come to love would be destroyed in any case. She saw no room in the hearts of POND MUD, ALT-R, or KAVA-NUT for other animals. They would see anything they did not understand as enemies to be killed for joy. In fact, they might even torture them for some perverse pleasure. 

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Eagle-Eyes had been one of the few among the Veritas who had known of the training that She-of-Many-Paths had been doing with the wolves. Eagle-Eyes had found a hawk with a broken wing. She had nursed the hawk back to health and had more than a little success training the hawk as well. She could fly now but seemed quite content to be hand fed by Eagle-Eyes rather than search out her own prey. It might be that Hawk did not feel his wing to be sufficiently strong for long stretches of soaring nor for the headlong dive to the ground that must be stopped inches from death. In any case, Eagle-Eyes had trained the bird to attack and return upon whistled command. 

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After another day’s reconnaissance, ALT-R, KAVA-NUT, & POND MUD spent a third day rubbing the bark of trees with charcoal to make the outline of the AGAM rats that would lead the Cupiditas to way around the guard posts so that they might ambush the guards. ALT-R felt that there might be some risk in these being seen by the Veritas but even if they did see it, they wouldn’t know what it signified. It could just be the markings of a bored child, after all. On the other side, he thought the Cupiditas a fairly dense lot. Unless they were led by the nose, they would not be able to find the guard posts based on the crude map that they had constructed. ALT-R might have given up his physical rings of empathy, but he was still pretty good at reading other people, though not nearly so good as he gave himself credit for. And, if the maps proved unreadable or unworkable or simply of no value, there was nothing to prevent NUT-PI and his henchman from taking out their anger and disappointment on the three of them! He understood NUT-PI as being the sort of person who would never take responsibility for a failure but always blame it on someone else. ALT-R understood this, not because he had great empathy (which is what he believed), but because this rule had become one of his own most fundamental operating principles. 

Upon returning to the camp of the Cupiditas, it was clear that the people there did not hold the renegades from Veritas in high regard; however, on the orders of NUT-PI, they did them no harm. The three were taken once again to NUT-PI’s lair and forced to kneel on gravel for their initial interview. 

“So, my three. Back a day late. Were you conspiring with the Veritas?”

ALT-R spoke for them, as had been agreed, “No, most excellent NUT-PI, your excellency, we bring you great gifts again, for we have verified the positions of all the outpost guards of the Veritas.” 

NUT-PI smiled at them but said nothing for a few moments which seemed like hours to the kneeling three. 

“We shall see, ALT-R, how valuable this information proves. And how accurate. I need not, I hope remind you, how slowly and carefully and cruelly we will destroy you if you have betrayed me. Do I?”

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All three bowed their heads and shook them vigorously back and forth saying, “No, sir.” 

“Ah, a pity. It would have been fun to pick at least one of you apart, but we’ll see. Not today then. But you said, ‘gifts’ did you not, ALT-R? Is there another gift?”

“Indeed there is your highest most majesty! We have put subtle signs on some tree trunks to literally paint a path to follow in the invasion. Or, invasions. We labelled all three of the routes we talked about. We cannot fail now! It will be almost like fighting on your own land!” 

NUT-PI sighed. Then, he indulged himself in another long pause, relishing the pain he imagined was growing now quite painful indeed. 

“So, INGO RICHES, what do you think of ALT-R’s proposal that we choose to throw all our forces in the middle path and perhaps only one or two warriors to make noise on the northern and southern flank?” 

“As I may have mentioned, NUT-PI, I think it puts too much risk on one path. We should put a very small band of 4-5 on he middle path, as you say, oh great one, to make noise but send our actual troops on the northern and southern way. Most likely, both forces will succeed and we will catch the enemy in a pincer move. But should either attack fail due to bad luck, the other will surely reach the center. Once we take the center, we win.” 

“Well, ALT-R there you have it. You are not quite as smart as you thought you were. We will not be following your plan.”

INGO RICHES, who of course had the advantage of not kneeling on gravel, smiled a warm smile and said, “Thank you, most excellent one, for choosing my plan over this…this Veritas.”

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“INGO RICHES, I didn’t say we’d be following your plan, did I? Oh, maybe I did and then I forgot. Let’s see. Hmm. No, no, I didn’t say that. What I did say was that we weren’t following ALT-R’s plan. I’m the one best at making plans here and yours are both flawed. What we will do is to attack in equal numbers along all three paths.” 

INGO RICHES, who had grown up among the Cupiditas all his life, bowed his head, backed away quietly and said, “Yes, your excellency. Thank you for your wise decision. I will make it so.” 

ALT-R, however, had not yet honed his capacity for fawning compliance and for undeserved respect. “But, NUT-PI, that will spread our forces too thin. They already have more people and they will be fighting on their native land….”

Meanwhile, NUT-PI had made a slight head gesture to his guards who had walked up to behind  ALT-R and now began putting all their weight on his shoulders. 

“AAHHHGGH!” ALT-R screamed in pain as the guards wiggled their weight slightly causing the knees of ALT-R to tear against the sharp points of the gravel granules. 

“Thank you so much for your input, ALT-R. Now, as I said, we will be attacking on all three fronts and each of you will be lead scout for that expedition whose territory you scouted. What could be simpler? Now, off you go! Get a good rest. And see to those knees. Looks as though you fell on some rocks. And, please feel free, ALT-R, to bring me your inferior ideas any time. I do so look forward to our conversations.”  

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Author Page on Amazon. 

 

 

Myth of the Veritas: The First Ring of Empathy. 

07 Tuesday Aug 2018

Posted by petersironwood in management, psychology, Uncategorized, Veritas

≈ 205 Comments

Tags

competition, contest, empathy, environment, myth, politics, truth, Veritas

Myth of the Veritas: The First Ring of Empathy. 

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In the heyday of the Veritas, when the people had prospered and spread far beyond the lake of reeds and bubbling streams, yet long before they forgot the field of flowers, there lived among them many who dedicated their lives to learning and teaching. The people of the Veritas sometimes variously called them “Shaman,” or “Wise One,” or “Great Leader.” And among these, one in particular they called, “She Who Saves Many Lives.” They devised this name because of many wise insights she had but also because she literally saved individual lives with her knowledge of healing herbs and ways but also because she helped to save even the lowliest creatures in the forest, field, and stream. Of course, none of the Veritas chose to kill any of the creatures wantonly but only for need. For all of the Veritas saw that the lives of the Veritas all depended on the prosperity of all of life. “She Who Saves Many Lives” went beyond this and developed ways to encourage many of the creatures of forest, field, and stream to be healthy and fruitful. In this way, the Veritas themselves were also healthy and fruitful. 

{Translator’s Note}: Try as I might, I find this part difficult to translate into modern English. I seem hamstrung by our modern notions of “agency” and “responsibility” and “choice.” It wasn’t that the Veritas “decided” it would be in their “long term interests” not to kill creatures for no purpose other than to show that they could. Such actions were out of harmony and out of character with their very existence. Consider the following modern metaphor. People who are gifted musically spend much of their lives improving their skill. The very best of them may be able to play in a symphony orchestra. The whole point of their playing is to be part of the creation/recreation of beautiful music. A flautist in such an orchestra does not “decide” not to make horrid screeching noises rather than participate in making beauty. Theoretically, of course, they could. Or, they could bring fire-crackers and set them off in the middle of the symphony. But why would a person who dedicates their life to making beautiful music do such a thing? In a similar way, insofar as I can tell from artifacts, scholarship, and the entire mythic structure of the Veritas, these people did not consciously “decide” not to wantonly kill their cousins in other parts of the Great Tree of Life for no reason. Any person of the Veritas would gladly want to help the forests, fields, and streams to flourish. However, one of the talents of “She Who Saves Many Lives” was that she apparently saw many new ways to facilitate such flourishing. 

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The other phrase I’m not entirely satisfied with is the name of the Shaman herself. A more literal and more accurate translation of her name would be: “She Who Fosters the Entire Tree of Life with a Focus on Her People but Who is Ever Mindful of the Music of the Entire Tree” I think you can see why I chose the shorter name!

“She Who Saves Many Lives,” though strong and healthy and young, yet foresaw that while the Great Tree of Life would grow and prosper for many, many moons, her individual life would, at some point, come to that same end that awaits all individual lives. Thus it was that she wished to help choose and prepare the next Great Shaman. And thus it was that she devised a series of seven tests. The tests would be carried out in public and any who thought they would like to dedicate their lives to learning and teaching and healing could try their hand at these tests. 

“She Who Saves Many Lives” crafted seven types of beautiful rings. Each type of ring was studded with a different type of beautiful polished stone. Each such ring would be given as a prize to those who passed the tests she devised. Each such type of ring, “She Who Saves Many Lives” called a “Ring of Empathy.” The first type of such rings were known to be made of bronze and each bronze ring sported a crystal of clear calcite. These she made openly and all could see her exquisite craftsmanship. Those who wished to try their skill at the trials came to her before the spring rains began and let her know their intention. Each time another initiate wished to be admitted to the trials, she made another ring. However, she said nothing whatever about the nature of the first trial, nor indeed any of the trials. She created them all in her own mind. When various would-be contestants came to her to watch her work, they tried a number of clever ploys to try to learn the nature of the trial so that they might better prepare themselves. “She Who Saves Many Lives” merely smiled at each such person and wished them good luck. 

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At last the spring rains came and spring flowers bloomed all around the end of the lake of reeds where “She Who Saves Many Lives” made her home when she was not traveling amongst the many villages of the Veritas. At last, the spring rains gave way to the hot dry period. When the new moon first began to show its crescent, it signaled the appointed day of the trial. A dozen came to try their skill in the trial but many more from all the lands of the Veritas came as well in order to see who would prevail. “She Who Saves Many Lives” gave each contestant a small piece of deer hide with a rough map of the area. On each map, the symbol of each of the contestants was designated at a particular nearby and noteworthy place. Each of the participants knew each of these symbols and recognized the places as well, for all people in those days made it their business to know the location of every tree, path, stream, and boulder. 

{Translator’s Note}: The Veritas, so far as I can tell, did not at this point have what we would call a “written language” but they did make maps, some of which have survived to this day. Many (but by no means all) of the symbols on these maps would be interpretable by modern humans of most cultures. In addition, everyone not only had one or more spoken names, but also had at least one unique symbol. Such symbols typically reflected something of the physical or behavioral aspects of that person and were therefore much easier to remember than most modern names are for us to remember. 

Each contestant was well aware of the symbol for each of the others. Each of the twelve maps were identical and showed the location that each of the twelve contestants was to go to as quickly as possible. Once there, further instructions would be sent by drumbeat. Having the final instructions sent in this way was not only the most practical method of distant communication; it also increased the drama for everyone. 

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{Translator’s Note}: No-one knows the precise coding for the drumbeat language of the Veritas. I can, however, say with a high degree of certainty that it was nothing like Morse Code. The drumbeats were more like a hierarchical description of the instructions and each series of beats further refined the instructions. In what follows, I try to give some sense of that, but it’s largely a guess as to specifics though the details are unimportant as to the outcome for the participants. The only necessary point is that each contestant understood what the instructions meant.   

Welcome. Contest. Be smart. Be accurate. Be quick. Mark on the map. Numbers. How many do you see? How many do each of you see? Mountaintops. Begin! Run back with your map. Filled with 12 sets of marks. 

In this way, the first contest of the Veritas began. As you can see, although “She Who Saves Many Lives” called this an empathy test, it really required a number of skills in addition to empathy. It required a knowledge of the terrain, good eyesight, the ability to understand a new task quickly, good spatial visualization, and good foot speed.

Within ten minutes of the end of the drumbeats, some of the contestants could be seen entering the outermost ring of the sacred circle, running swiftly with their maps. Soon, all twelve of the contestants had breathlessly handed their maps to “She Who Saves Many Lives” who had so far given no hint as to how many contestants would be entered into the next phase of the contest. All the contestants gathered in a semi-circle around “She Who Saves Many Lives” and at her instruction, everyone in the crowd sang a song of praise for all who had attempted the task. Then, without a word, “She Who Saves Many Lives” bestowed bronze rings adorned with a calcite crystal on the ring fingers of those she deemed worthy to continue on to the next contest. There were ten, who collectively came to be known by the Veritas as “Those Who May See Through the Eyes of Others.” All ten had correctly and perfectly counted, not only the mountaintops that they themselves could see from their own assigned positions, but had also accurately counted how many each of the others could see.

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“She Who Saves Many Lives” did not herself use that designation for the ten. For this had only been the first, and easiest of all the tasks she had devised for being able to see through the eyes of others. When she thought of them collectively, she privately called them, “The Ten Who Can Count Mountaintops with the Eyes of Others.”  

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Now, dear reader, you may now see that I have included these translations of the Myths of the Veritas because they very much relate to the fields of “User Experience”, “Human Factors,” or “Human-Computer Interaction” despite the fact that these tales quite apparently predate modern technology! To the Veritas, choosing a new leader for their people was never a matter to be left to chance, or visions, or a contest to see who could lift the most or lie the most. A leader of all the people should be able to see the world through the eyes of any of the people. How else might such a leader help insure a decision was for all the people and not just a few? 

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Magic Portal that Allows Books to be Delivered to Your Porch! 

Support Both Flow & Breakdown

21 Monday May 2018

Posted by petersironwood in America, management, psychology, Uncategorized

≈ 3 Comments

Tags

collaboration, contextual design, Design, environment, error messages, HCI, human factors, learning, pattern language, pliant systems, politics, usability

Support Both Flow & Breakdown

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Prolog/Acknowledgement/History: 

Only a few days after moving into our San Diego home (with a beautiful drip-irrigated garden), I glanced outside to see a geyser sprouting about ten feet into the air. San Diego can only survive long term if people conserve water! Yet, here we were — wasting water. I rushed outside to turn off the sprinkler system. As I ran to the controller, I noted in passing that the nearby yard lay soaked with pools of water. I turned off the sprinklers — except for the geyser which continued its impersonation of “Old Faithful.” I tried turning the valve on that particular sprinkler and did manage in that way to completely soak myself but the water waste continued unabated. We called the gardener who knew and explained the location of the shutoff valve for the entire house and garden. Later, he came and replaced the valve with a newer type. The old type, which had failed, failed by being stuck in the fully ON position!

Often in the course of my life, I have been frustrated by interacting with systems — whether human or computer — that were clearly designed with a different set of circumstances than the one I found myself in at the time. In a sense, the Pattern here is a specific instance of a broader design Pattern: Design for Broad Range of Contexts. The specific example that I want to focus on in this Pattern is that design should support the “normal” flow of things when they are working well, but also be designed to support likely modes of breakdown.

During the late 1970’s, I worked with Ashok Malhotra and John Carroll at IBM Research on a project we called “The Psychology of Design.” We used a variety of methods, but one was observing and talking with a variety of designers in various domains. One of the things we discovered about good designers was a common process that at first seemed puzzling. Roughly speaking, designers would abstract from a concrete situation, a set of requirements. They would then create a design that logically met all the requirements. Since we were only studying design and not the entire development process (which might include design, implementation, debugging, etc.) it might seem that the design process would end at that point. After all, the designer had just come up with a design that fulfilled the requirements.

What good designers actually did however, at least on many occasions, was to take their abstract design and imagine it operating back in the original concrete situation. When they imagined their design working in this concrete reality they often “discovered” additional requirements or interactions among design elements or requirements that were overlooked in the initial design. While unanticipated effects can occur in purely physical systems, (e.g., bridges flying apart from the bridge surface acting like a wing; O-rings cracking at sufficiently cold temperatures), it seems that human social systems are particularly prone to disastrous designs that “fulfill” the requirements as given.

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The Pattern here specifically focuses on one very common oversight. Systems are often designed under the assumption that everything in the environment of the system is working as it “should” or as intended. This particular type of breakdown was featured in an important theoretical paper authored by Harris and Henderson and presented at CHI 99. That paper claimed systems should be “pliant” rather than rigid. A common example most readers have had with a non-pliant system is to call an organization and be put into an automated call-answering system that does not have the appropriate category anywhere for the current situation but still does not have a way to get through to a human operator.

A telling example from their CHI Proceedings article is that of a paper-based form that was replaced with a computerized system with fixed fields. So, for example, there were only so many characters for various address fields. When someone needed to make an exception to the address syntax with a paper form, it was easy. They could write: “When it’s time to ship the package, please call this number to find out which port the Captain will be in next and ship it there: 606-555-1212.” In the computerized form, this was impossible. In fact, there were so many such glitches that the workers who actually needed to get their work done used the “required” “productivity-enhancing” computer system and also duplicated everything in the old paper system so that they could actually accomplish their tasks.

As part of the effort (described in the last blog post) to get IBM to pay more attention to the usability of its products, we pushed to make sure every development lab had a usability lab that was adequately equipped and staffed. This was certainly a vital component. However, usability in the lab did not necessarily ensure usability in the field. There are many reasons for that and I collaborated with Wendy Kellogg in the late 1980’s to catalog some of those. This effort was partly inspired by a conversation with John Whiteside, who headed the usability lab for Digital Equipment Corporation. They brought people who used a word processor into their usability lab and made numerous improvements in the interface. One day he took some of the usability group out to observe people using the text editor in situ in a manuscript center. They discovered that the typists spent 7 hours every day typing and 1 hour every day counting up, by hand, the number of lines that they had typed that day (which determined their pay). Of course, it was now immediately obvious how to improve productivity by 14%. The work of this group seems to have been inspirational for Beyer & Holtzblatt’s  Contextual Design as well as the Carroll & Kellogg (1989) paper on “Artifact as Theory Nexus.”

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Author, reviewer and revision dates: 

Created by John C. Thomas in May, 2018

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Related Patterns: 

Reality Check, Who Speaks for Wolf?

Abstract: 

When designing a new system, it is easy to imagine a context in which all the existing systems that might interact with the new system will operate “normally” or “properly.” In order to avoid catastrophe, it is important to understand what reasonably likely failure modes might be and to design for those as well.

Context: 

For people to design systems, it is necessary to make some assumptions that separate the context of the design from what is being designed. There is a delicate balance. If you define the problem too broadly, you run the risk of addressing a problem that is too intractable, intellectually, logistically or financially. On the other hand, if you define the problem too narrowly, you run the risk of solving a problem that is too special, temporary, or fragile to do anyone much good.

In the honest pursuit of trying to separate out the problem from the context, it happens that one particular form of simplification is particularly popular. People assume that all the systems that will touch the one they are designing will not fail. That often includes human beings who will interact with the system. Such a design process may also presume that electrical power will never be interrupted or that internet access will be continuous.

Systems so designed may have a secondary and more insidious effect. By virtue of having been designed with no consideration to breakdowns, the system will tend to subtly influence the people and organizations that it touches not to prepare for such breakdowns either.

Problem:

When the systems that touch a given system do fail, which can always happen, if no consideration has been given to failure modes, the impact can be disastrous. Most typically, when the system has not been designed to deal with breakdowns, the personnel selection, training, and documentation also fail to deal with breakdowns. As a result, not only are the mechanisms of the systems unsuited to breakdowns; the human organization surrounding the breakdown is also unprepared. Not only is there a possibility of immediate catastrophe; the organization is unprepared to learn. As a result, mutual trust within and of the organizations around the system are also severely damaged.

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Forces:

  • Design is a difficult and complex activity and the more contingencies and factors that are taken into account, the more difficult and complex the design activity becomes.
  • Not every single possibility can be designed for.
  • People working on a design have a natural tendency to “look on the bright side” and think about the upside benefits of the system.
  • People who try to “sell” a new system stress its benefits and tend to avoid talking about its possible failures.
  • It is uncomfortable to think about possible breakdowns.
  • When anticipated breakdowns occur, the people in relevant organizations tend to think about how to fix the situation and reduce the probability or impact of breakdowns for the future.
  • When unanticipated breakdowns occur, the people in relevant organizations tend to try to find the individual or individuals responsible and blame them. This action leaves the probability and impact of future breakdowns unimproved.
  • When people within an organization are blamed for unanticipated system failure, it decreases trust of the entire organization as well as mutual trust within the organization.

* Even when consideration of support for breakdown modes is planned for, it is often planned for late in an ambitious schedule. The slightest slippage will often result in breakdowns being ignored.

Solution:

When designing a system, make sure the design process deals adequately with breakdown conditions as well as the “normal” flows of events. The organizations and systems that depend on a system also need to be designed to deal with breakdowns. For example, people should be trained to recognize and deal with breakdowns. Organizations should have a process in place (such as the After Action Review) to learn from breakdowns. Having a highly diverse design team may well improve the chances of designing for likely breakdowns. 

Resulting Context:

Generally speaking, a system designed with attention to supporting both the “normal” flow of events and likely breakdown modes will result in a more robust and resilient system. Because the system design takes these possibilities into account, it also makes it likely that documentation and training will also help people prepare for breakdowns. Furthermore, if breakdowns are anticipated, it also makes it easier for the organization to learn about how to help prevent breakdowns and to learn, over time, to improve responses to breakdowns. There is a further benefit; viz., that mutual trust and cooperation will be less damaged in a breakdown. The premise that breakdowns will happen, puts everyone more in the frame of mind to learn and improve rather than simply blame and point fingers.

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Examples: 

1. Social Networking sites were originally designed to support friends sharing news, information, pictures, and so on. “Flow” is when this is what is actually going on. Unfortunately, as we now know, social media sites can also not work as intended, not because there are “errors” in the code or UX of the social media systems but because the social and political systems that form the context for these systems have broken down. The intentional misappropriation of an application or system is just one of many types of breakdowns that can occur.

2. When I ran the AI lab at NYNEX in the 1990’s, one of the manufacturers of telephone equipment developed a system for telephone operators that was based on much more modern displays and keyboards. In order to optimize performance of the system, the manufacturer brought in representative users; in this case, telephone operators. They redesigned the workflow to reduce the number of keystrokes required to perform various common tasks. At that time, operators were measured in terms of their “Average Work Time” to handle calls.

In this particular case, the manufacturer had separated the domain into what they were designing for (namely, the human-machine interface between the telephone operator and their terminal) from the context (which included what the customer did). While this seemed seemed like a reasonable approach, it turned out when the HCI group at NYNEX studied the problem with the help of Bonnie John, the customer’s behavior was actually a primary determiner of the overall efficiency of the call. While it was true that the new process required fewer keystrokes on the part of the telephone operator, these “saved” keystrokes occurred when the customer, not the telephone operator, was on the critical path. In other words, the operator had to wait for the customer any way, so one or two fewer keystrokes did not impact the overall average work time. However, the suggested workflow involved an extra keystroke that occurred when the operator’s behavior was on the critical path. As it turned out, the “system” that needed to be redesigned was not actually the machine-user system but the machine-user-customer system. In fact, the biggest improvement in average work time came from changing the operator’s greeting from “New York Telephone. How can I help you?” to “What City Please?” The latter greeting tended to produce much more focused conversation on the part of the customer.

Just to be clear, this is an example of the broader point that some of the most crucial design decisions are not about your solution to the problem you are trying to solve but your decision about what the problem is versus what part of the situation you decide is off-limits; something to ignore rather than plan for. A very common oversight is to ignore breakdowns, but it’s not the only one.

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3. In a retrospective analysis of the Three-Mile Island Nuclear Meltdown, many issues in bad human factors came to light. Many of them had to do with an insufficient preparation for dealing with breakdowns. I recall three instances. First, the proper functioning of many components was shown by a red indicator light being on. When one of the components failed, it was indicated by one of a whole bank of indicator lights not being on. This is not the most salient of signals! To me, it clearly indicates a design mentality steering away from thinking seriously about failure modes. This is not surprising because of the fear and controversy surrounding nuclear power. Those who operate and run such plants do not want the public, at least, to think about failure modes.

Second, there was some conceptual training for the operators about how the overall system worked. But that training was not sufficient for real time problem solving about what to do. In addition, there were manuals describing what to do. But the manuals were also not sufficiently detailed to describe precisely what to do.

Third, at one critical juncture, one of the plant operators closed a valve and “knew” that he had closed it because of the indicator light next to the valve closure switch. He then based further actions on the knowledge that the valve had been closed. Guess what? The indicator light showing “value closure” was not based on feedback from a sensor at the site of the valve. No. The indicator light next to the switch was lit by a collateral current from the switch itself.  All it really showed was that the operator had changed the switch position! Under “normal” circumstances, there is a perfect correlation between the position of the switch and the position of the valve. However, under failure mode, this was no longer true.

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4. The US Constitution is a flexible document that takes into account a variety of failure modes. It specifies what to do, e.g., if the President dies in office and has been amended to specify what to do if the President is incapacitated. (This contingency was not really specified in the original document). The Constitution presumes a balance of power and specifies that a President may be impeached by Congress for treasonous activity. It seems the US Constitution, at least as amended, has anticipated various breakdowns and what to do about them.

There is one kind of breakdown, however, that the U.S. Constitution does not seem to have anticipated. What if society becomes so divided, and the majority of members in Congress so beholden to special interests, that they refuse to impeach a clearly treasonous President or a President clearly incapacitated or even under the obvious influence of one or more foreign powers? Unethical behavior on the part of individuals in power is a breakdown mode clearly anticipated in the Constitution. But it was not anticipated that a large number of individuals would simultaneously be unethical enough to put party over the general welfare of the nation.  Whether this is a recoverable oversight remains to be seen. If democracy survives the current crisis, the Constitution might be further amended to deal with this new breakdown mode.

5. In IT systems, the error messages that are shown to end users are most often messages that were originally designed to help developers debug the system. Despite the development of guidelines about error messages that were developed over a half century ago, these guidelines are typically not followed. From the user’s perspective, it appears as though the developers know that something “nasty” has just happened and they want to run away from it as quickly as possible before anyone can get blamed. They remind me of a puppy who just chewed up their master’s slippers and knows damned well they are in trouble. Instead of “owning up” to their misbehavior, they hide under the couch.

Despite the many decades of pointing out how useless it is to get an error message such as “Tweet not sent” or “Invalid Syntax” or “IOPS44” such messages still abound in today’s applications. Fifty years ago, when most computers had extremely limited storage, there may have been an excuse to print out succinct error messages that could be looked up in a paper manual. But today? Error messages should minimally make it clear that there is an error and how to recover from it. In most cases, something should be said as well as to why the error state occurred. For instance, instead of “Tweet not sent” a message might indicate, “Tweet not sent because an included image is no longer linkable; retry with new image or link” or “Tweet not sent because it contains a potentially dangerous link; change to allow preview” or “Tweet not sent because the system timed out; try again. If the problem persists, see FAQs on tweet time-out failures.” I haven’t tested these so I am not claiming they are the “right” messages, but they have some information.

Today’s approach to error messages also has an unintended side-effect. Most computer system providers now presume that most errors will be debugged and explained on the web by someone else. This saves money for the vendor, of course. It also gives a huge advantage to very large companies. You are likely to find what an error message means and how to fix the underlying issue on the web, but only if it is a system that already has a huge number of users. Leaving error message clarification to the general public advantages the very companies who have the resources to provide good error messages themselves and keeps entrenched vendors entrenched.

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References: 

Alexander, C., Ishikawa, S., Silverstein, M., Jacobsen, M., Fiksdahl-King, I. and Angel, S. (1977), A Pattern Language: Towns, Buildings, Construction. New York: Oxford University Press.

Beyer, Hugh and Holtzblatt, Karen (1998): Contextual design: defining customer-centered systems. San Francisco: Elsevier.

Carroll, J., Thomas, J.C. and Malhotra, A. (1980). Presentation and representation in design problem solving. British Journal of Psychology/,71 (1), pp. 143-155.

Carroll, J., Thomas, J.C. and Malhotra, A. (1979). A clinical-experimental analysis of design problem solving. Design Studies, 1 (2), pp. 84-92.

Carroll, J. and Kellogg, W. (1989), Artifact as Theory-Nexus: Hermeneutics Meets System Design. Proceedings of the ACM Conference on Human Factors in Computing Systems. New York: ACM, 1989.

Casey, S.M. (1998), Set Phasers on Stun: And Other True Tales of Design, Technology, and Human Error. Santa Barbara, CA: Aegean Publishing.

Gray, W. D., John, B. E., & Atwood, M. E. (1993). Project Ernestine: Validating GOMS for predicting and explaining real-world task performance. Human Computer Interaction, 8(3), 237-309.

Harris, J. & Henderson, A. (1999), A Better Mythology for System Design. Proceedings of ACM’s Conference on Human Factors in Computing Systems. New York: ACM.

Malhotra, A., Thomas, J.C. and Miller, L. (1980). Cognitive processes in design. International Journal of Man-Machine Studies, 12, pp. 119-140.

Thomas, J. (2016). Turing’s Nightmares: Scenarios and Speculations about “The Singularity.” CreateSpace/Amazon.

Thomas, J.C. (1978). A design-interpretation analysis of natural English. International Journal of Man-Machine Studies, 10, pp. 651-668.

Thomas, J.C. and Carroll, J. (1978). The psychological study of design. Design Studies, 1 (1), pp. 5-11.

Thomas, J.C. and Kellogg, W.A. (1989). Minimizing ecological gaps in interface design, IEEE Software, January 1989.

Thomas, J. (2015). Chaos, Culture, Conflict and Creativity: Toward a Maturity Model for HCI4D. Invited keynote @ASEAN Symposium, Seoul, South Korea, April 19, 2015.


Author Page on Amazon

“Who Speaks for Wolf?”

09 Tuesday Jan 2018

Posted by petersironwood in America, psychology, Uncategorized

≈ 8 Comments

Tags

Business, Design, environment, family, innovation, learning, life, marketing, Native American, pattern language, politics

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This is the first of many socio-technical “Patterns” in a socio-technical Pattern Language meant to encapsulate best practices for collaboration and coordination. The common “parts” of every Pattern are displayed below in bold. A brief discussion follows the Pattern.

Who Speaks for Wolf?

Author, reviewer and revision dates: 

Created by John C. Thomas on December 17, 2001

A shorter version is included in Liberating Voices by Douglas Schuler.

A longer version was published as an IBM Research Report, 2002.

Reviewed by <John C. Thomas> on <January 9, 2018>

Revised by <John C. Thomas> on <January 9, 2018>

 

Synonyms 

Engage all the Stakeholders

Abstract: 

A lot of effort and thought goes into decision making and design. Nonetheless, it is often the case that bad decisions are made and bad designs conceived and implemented primarily because some critical and relevant perspective has not been brought to bear. This is especially often true if the relevant perspective is that of a stakeholder in the outcome. Therefore, make sure that every relevant stakeholder’s perspective is brought to bear early.

Problem:

Problem solving or design that proceeds down the wrong path can be costly or impossible to correct later. As the inconvenience and cost of a major change in direction mount, cognitive dissonance makes it likely that the new information will be ignored or devalued so that continuance along the wrong path is likely.

Context: 

Complex problems such as the construction of new social institutions or the design of complex interactive systems require that a multitude of viewpoints be brought to bear. Unfortunately, this is all too often not the case. One group builds a “solution” for another group without fulling understanding the culture, the user needs, the extreme cases, and so on. The result is often a “system” whether technical or social, that creates as many problems as it solves.

The inspiration for this pattern comes from a Native American story transcribed into English by Paula Underwood.

In brief, the story goes as follows. The tribe had as one of its members, a man who took it upon himself to learn all that he could about wolves. He became such an expert, that his fellow tribespeople called him “Wolf.” While Wolf and several other braves were out on a long hunting expedition, it became clear to the tribe that they would have to move to a new location. After various reconnaissance missions, a new site was selected and the tribe moved to the new location.

Shortly thereafter, it became clear that a mistake had been made. The new location was in the middle of the spring breeding ground of the wolves. The wolves were threatening the children and stealing the drying meat. Now, the tribe was faced with a hard decision. Should they move again? Should they post guards around the clock? Or, should they destroy the wolves? And, did they even want to be the sort of people who would kill off another species for their own convenience?

At last it was decided they would move to yet another new location. But as was their custom, they also asked themselves, “What did we learn from this? How can we prevent making such mistakes in the future.” Someone said, “Well, if Wolf would have been at our first council meeting, he would have prevented this mistake.”

“True enough,” they all agreed. “Therefore, from now on, whenever we meet to make a decision, we shall ask ourselves, ‘Who speaks for Wolf’ to remind us that someone must be capable and delegated to bring to bear the knowledge of any missing stakeholders.

Forces:

  • Gaps in requirements are most cheaply repaired early in development; it is important for this and for reasons of acceptance (as well as ethics!) by all parties that all stakeholders have a say throughout any development or change process.
  • Logistical difficulties make the representation of all stakeholder groups at every meeting difficult.
  • A new social institution or design will be both better in quality and more easily accepted if all relevant parties have input. Once a wrong path is chosen, both social forces and individual cognitive dissonance make it difficult to begin over, change direction or retrace steps.

Solution:

Provide a way to remind everyone of stakeholders who are not present. These could be procedural (certain Native Americans always ask, “Who Speaks for Wolf” to remind them) or visual or auditory with technological support.

Examples: 

In “A behavioral analysis of the Hobbit-Orcs problem,” I discovered that people find it difficult to solve a simple puzzle because it appears that they must “undo” progress that has already been made.

As a positive case, some groups make it a practice to “check in” at the beginning of any meeting to see whether any group members have an issue that they would like to have discussed. In “User Centered Design”, and “Contextual Design” methodologies, an attempt is made to get input from the intended users of the system early on in the design process.

In a negative case, we developed a system to help automate “intercept calls” for a telecommunications company. We tested the end users to make sure it was workable. When we went to install the system, however, we learned that the folks in charge of central offices, would not allow our software to be installed until we provided documentation in the same format that they were used to from AT&T. So, we redid all the documentation to put it into the AT&T format. At that point, our lawyers, however informed us that that format was “copyrighted” so we could not simply use it. In this case, although many stakeholders were consulted, we had left out two important constituencies. (Eventually, the system was deployed — the first in the US that incorporated speech recognition into an application on the Public Service Network.

Resulting Context:

When every stakeholder’s views are taken into account, the solution will be improved in quality and in addition, there will be less resistance to implementing the solution.

Rationale:

Much of the failure of “process re-engineering” can be attributed to the fact that “models” of the “is” process were developed based on some executive’s notion of how things were done rather than a study of how they were actually done or asking the people who actually did the work how they were done. A “should be” process was designed to be a more efficient version of the “is” process and then implementation was pushed down on workers. However, since the original “is” model was not based on reality, the “more efficient” solution often left out vital elements.

Technological and sociological “imperialism” provide many additional examples where the input of all the stakeholders is not taken into account. Of course, much of the history of the US government’s treatment of the Native Americans was an avoidance of truly including all the stakeholders.

A challenge in applying the “Who Speaks for Wolf” pattern is to judge honestly and correctly whether, indeed, someone does have the knowledge and delegation to “speak for Wolf.” If such a person is not present, we may do well to put off design or decision until such a person, or better, “Wolf” can be present.

Related Patterns: 

Radical Co-location (Provided all stakeholders are physically present in the radical co-location, this tends to insure that their input will be given at appropriate times).

Known Uses:

As a variant of this, a prototype creativity tool was been created at IBM Watson Research Center. The idea was to have a virtual “Board of Directors” consisting of famous people. When you have a problem to solve, you are supposed to be reminded of, and think about, how various people would approach this problem. Ask yourself, “What would Einstein have said?” “How would Gandhi have approached this problem?” And so on. The original prototype consisted of simple animations. Today’s technology would allow one to develop a raft of chat-bots instead.

References: 

Thomas, J. C. (1974). An analysis of behavior in the hobbits-orcs problem. Cognitive Psychology, 6(2), 257-269.

Thomas, J.C. (1996). The long-term social implications of new information technology. In R. Dholakia, N. Mundorf, & N. Dholakia (Eds.), New Infotainment Technologies in the Home: Demand Side Perspectives. Hillsdale, New Jersey: Lawrence Erlbaum.

Thomas, J.C., Lee, A., & Danis, C (2002). “Who Speaks for Wolf?” IBM Research Report, RC-22644. Yorktown Heights, NY: IBM Corporation.

Thomas, J.C. (2003), Social aspects of gerontechnology.  In Impact of technology on successful aging N. Charness & K. Warner Schaie (Eds.). New York: Springer.

Underwood, Paula. (1983). Who speaks for Wolf: A Native American Learning Story. Georgetown TX (now San Anselmo, CA): A Tribe of Two Press.

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Discussion. 

I have personally found this pattern to extremely useful in a variety of social and business situations. In some ways, it seems like “common sense” to get the input of everyone touched by a decision. But we live in a very “hurried” society as I earlier examined in the Blog Post “Too Much.” I’ve seen many projects hurried through design and development without taking a sufficient look at the possible implications for various stakeholders. There is currently what I consider a reasonable concern over what the impact of AI will be. But other technologies on the horizon such as biotechnology and nanotechnology also need to be thought about. As we examined in a whole series of blog posts in the fall of 2017, social media have had huge unintended (and negative) consequences.

I’ve also been involved in “cross-cultural issues” in Human-Computer Interaction (HCI) and in how HCI impacts people and societies in other cultures. Even relatively simple technologies like dishwashers, microwaves, and cars often have considerable unanticipated social consequences. It is not only the “fair” thing to involve everyone who will be seriously impacted; it will ultimately result in faster progress with less strife.

I’m very interested in other people’s experiences relevant to this Pattern.

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“Turing’s Nightmares” – scenarios of possible AI futures.

Special Spaces & Wonderful Places

07 Sunday Jan 2018

Posted by petersironwood in America, apocalypse, psychology, Uncategorized

≈ 24 Comments

Tags

Design, environment, learning, life, pattern language, politics, school

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When you think back to your childhood, no matter how luxurious, dilapidated, or war-torn that  childhood might have been, I’m guessing that like me, you had some particular places that you loved. Perhaps they stayed secret to you; perhaps you shared only with one or two chums. Somehow, those specific places held a kind of magic for you as they did for me. I will just point out a few examples from my own childhood.

Grandpa’s basement, for instance, though dark and dank, held a printing press made of cast iron. Although he cautioned me not to play with it because, he insisted, it was not a plaything but an important tool, I nonetheless found opportunity to move the gigantic heavy four handled wheel, having first carefully noted the exact position in order to return it just as I had found it. In some way beyond my comprehension as a child, I knew this press was something magical. It was, after all, involved in printing. I recall years later seeing a picture of Benjamin Franklin with just such a printing press. And, even as a very young child, I knew that printing held great power. Beyond that, the object itself loomed and commandeered that entire corner of the basement. I knew it was heavy beyond imagining, and not just in the epistemological sense. I could judge the weight of the entire machine from how hard it was to turn the wheel which, though heavy, comprised only a small fraction of the entire press. Cast iron also has this magical texture which seems to inhale light out of the surrounding region like a giant beast. Perhaps best of all, and what appealed to the engineer in me, the machine’s form and function flowed beautifully together. Compare that with a modern automobile, for instance. What it actually does is largely hidden in the design. This goes along with branding, and advertising, and customer loyalty and so on. A modern car does not typically marry form and function nearly so nicely as did that printing press.

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On the “side yard” of our house on North Firestone Boulevard, three tulips shot up every spring, so colorful and perfect, not to mention mysterious. Where did they come from every year? How could this rounded plant of petals have a three pointed star inside!? On more than one occasion, I caught sight of a butterfly feasting on the pollen within. This place was cool patly just because adults always seemed hell-bent on the next task or chore. So, while this tiny patch of ground technically belonged to the whole family, in fact, I’m the only one who enjoyed it for more than a casual glance. I smelled and touched and explored every vein in that tulip. I watched butterflies do their drunken dance and tried (and largely failed) to predict when and where they would next alight.

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At David Hill Elementary School, the sandstone retaining wall provided another special place. With a lot of work, kids like me could turn sandstone into sand. And we did. With work, we even made tunnels. At one point, we stuffed a grasshopper into a tunnel, covered the entrance,  and watched for him until he eventually hopped out ten feet away! For a long time, none of the adults seemed to pay much attention to the fact that we were slowly but quite assuredly destroying the retaining wall which kept our school and its landscaping from falling into the playground below. Sadly, at some point, the gravely voice of the principal, which always seemed to be enveloped in the black death robes of a priest at a funeral, informed us that we were now forbidden to play in or on the wall.

When we moved to Ellet, these special places disappeared from consideration but were immediately replaced by a much grander array of them. Right behind our house lay a forest! That forest sported a spring of fresh water coming right out of the ground, two gigantic elm trees wrapped in thick hair cables of poison ivy vines, an oak with a swinging grape vine and a creek. Eventually, I came to know the special places of the creek where you could put in bark “boats” and have the longest races ad the places where you could cross with the least chance slipping on a loose stepping stone and dousing your entire body. Depending on the temperature, that might or might not be all that uncomfortable, but it would inevitably be followed by something that was definitely uncomfortable — being punished by your parents for getting your clothes all wet. Now, it must be said, that when I had done this terrible deed of getting my clothes all wet, the first thing they did with those clothes was to put them in the washer where, yes, they would get wet. Hmm. Part of what makes these some of these special places special is that they radiate event streams outward into your lives. And, the feeling or inspiration or information or decisions that come from these special places need not be confined there. We draw comfort from them, even if we know we will never visit them again.

We all know that some places “feel right” – there is something about them that seems mysterious, beautiful, awe-insipring, calming, or exotic. But what makes a place “good” or “special”? Partly it is individual experience, no doubt, but partly it is the environment itself. So what is it about form and texture and organization that makes a place special? That is an interesting question that seems to have intrigued Christopher Alexander as well. Alexander and a team of collaborators looked at places that “worked” from around the world. The result was a book called “A Pattern Language.” They formalized, to a large extent, intuitions of what makes a place “special”; what makes it “work.”

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Each actual pattern is pretty elaborate, but I can give a few examples to illustrate the point. One of the Patterns is called “European Pub” which has activity around the edges and large tables. This helps people socialize. The activity around the edges gives people an excuse to circumnavigate the room. The large tables mean that there is room for “legitimate peripheral participation.” If I’m new in town, I can sit somewhat away from everyone but still within earshot. When someone says something I can relate to, I jump into the conversation. This arrangement is much more conducive to socialization than many American bars which feature stools all facing a TV. This does not encourage interaction.

Another Pattern points out that a small town near a big city should put its “center” placed eccentrically toward the city. This makes it more convenient for a larger number of commuters to stop at local stores on their way to the city and back.

These are both gross over-simplifications of the actual patterns, but I think they convey something of what is being aimed at. There is a belief that these patterns would generally “work” in any religious, cultural, geographic, or political context. These patterns are really meant to focus on the invariants across a large number of details. In that way, they make design problem solving more effective. You will be less likely, so goes the claim, to be exploring parts of the design space that are far removed from optimal if you think about things in terms of these patterns.

A “Pattern Language” purports to take a useful middle ground. The patterns are abstract enough to be widely useful but narrow enough not to be meaningless. A “Pattern” is the named solution to a recurring problem. A “Pattern Language” is a lattice or web of Patterns that largely covers a field. Christopher Alexander coined the term after he and his colleagues went around the world to see what “worked” in terms of city planning, house design, building design, neighborhood design, the building process and so on. I think nearly everyone will find “A Pattern Language” a fascinating book.

The impact of A Pattern Language, however, extends far beyond architecture and urban planning. People have found the concept of a “Pattern Language” useful in many other domains. Perhaps the best known such domain is in Object-Oriented Programming with the so-called “Gang of Four” authoring many of the original books on the subject. Other domains which have been addressed with “A Pattern Language” include pedagogy, human-computer interaction, change management, e-business, sustainability, and how society might evolve.

I became interested in Pattern Languages at least 20 years ago and have since co-organized and co-led a number of workshops on patterns in “Computer Human Interaction” as well as “Socio-technical Patterns” including working on patterns for “Liberating Voices: A Pattern Language for Communication Revolution” and chapter 19 in John Carroll’s book on design rationale, “Patterns for Emergent Global Intelligence.”

 

In 2017, I recounted in this blog  childhood memories and how they relate to what is happening in today’s world. To summarize briefly, we have great opportunities as a species but we are also in a train wreck of trouble! We seem trapped in a nightmare of a comic farce, but one which has tragic consequences of potentially epic proportions; e.g., atomic war or having the USA walk away from the Paris accords on climate change. Is anything to be done?

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What I want to accomplish in the first half of 2018 is to generate interest in the beginnings of a socio-technical “Pattern Language” that can help us get back on track again. I’ll post some of the ones I know about, but I’d be very interested to work with people on other suggestions.  In most cases, even when I post patterns it will be the case that I did not “invent” the patterns from first principles or construct them myself. In the same way that Christopher Alexander and his team main observed what worked and only then attempted to codify generic best practices into a “Pattern Language,” I also found many of these from observation or reading other sources or both. For example, the patterns, “Who Speaks for Wolf?” and “The Iroquois Rule of Six” are not by any means my inventions. I learned about them from the works of Paula Underwood. She was the “designated storyteller” of her branch of the Iroquois and provided an English transcription of the oral history of that branch in The Walking People. Indeed, I have argued that the “Walking People” basically developed a kind of pattern language in their oral history.

https://www.amazon.com/Walking-People-Native-American-History/dp/1879678101

https://www.slideshare.net/John_C_Thomas/the-walkingpeople

https://www.slideshare.net/John_C_Thomas/walking-people-analysis

A Pattern Language is a difficult business.  For maximum utility, each pattern has considerable thought behind it and is written into a specific form. In fact, at one CHI workshop, we developed an XML specification for patterns in Human Computer Interaction called (Pattern Language Markup Language) PLML (pronounced “pell mell”). I will not be quite this formal with the form of my patterns but will adhere as closely to it as practical. I do think that the form of the Patterns within a Pattern Language is important. Each of the parts serves a purpose and it is handy to know what role each part plays. For example, each Pattern has at least these parts: A Title,  (possibly subtitled), synonyms, a Version history, one or more Authors, an Abstract, a statement of the problem, a statement of the context in which the problem and solution arise and are appropriate, an analysis of the “Forces” at play, the Solution, Examples, the Resulting Context, Known Uses, Related Patterns, and References. For many people, having such a complex structure seems to be too much “baggage” but we must remember that design problems are themselves inherently complex. In addition to textual elements, the Patterns of Christopher Alexander include both photographic images to “set the mood” and, typically, at least one diagram to illustrate the general nature of the pattern.

The domain I am most interested in developing a Pattern Language for is perhaps most often labelled as a “Socio-technical Pattern Language.” These would be a collection of patterns that would help people cooperate, collaborate and solve problems together. Although the fabric and texture, perhaps even the scent, of endeavors would depend on culture, the field, current events and a host of other factors; however, the form of these solutions to recurring problems would remain roughly constant.

Next up: An Example. “Who Speaks for Wolf?”

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https://petersironwood.wordpress.com

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