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Create Peace!

05 Tuesday Dec 2017

Posted by petersironwood in America, apocalypse, family, Uncategorized

≈ 9 Comments

Tags

civil discource, Democracy, history, innovation, learning, life, politics

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Monday, I had so-called secondary cataracts lasered off the back of the membrane that holds in my clear plastic lens. I now feel that my vision, in terms of acuity, is the best it has been in my entire life. Just let that sink in for a moment. I’m 72 years old and experiencing the best my vision has ever been in terms of detail. My grandfather was an artist. When in his 60’s, he developed cataracts. He had surgery but his results were disappointing; the results are far better today. I am not sure he was even checked for secondary cataracts. His vision at 72 was frighteningly bad — especially when he drove. Wednesday, I played tennis for the first time since the laser treatment. The little fuzz hairs on the chartreuse ball, the grimace on the opponent’s face, the serve that misses the mark by a half inch and I can call it out because I am 100% certain it’s out- this is the joy of good vision, or at least a tiny sampling thereof. The result of Monday’s surgery is a moment to moment miracle for me personally, but it is also a miracle in cooperation across many kinds of borders.

It so happens one of my former colleagues at IBM Research, Jim Wynne was one of the co-inventors of laser surgery. People that do this procedure, or any other avant-garde medical procedure, typically share information around the world. They do this to benefit everyone, themselves included. Progress works best when information is shared. Over time, a very complex process has been developed in science to help insure that only truthful information is shared and that the most important information is more widely distributed (not necessarily the most sensational information). The system also provides a nice balance of tools for the researcher to find the information most relevant to what he is doing and tools for the publishers of information to guide it in directions likely to find interested consumers/reactors to that information.

People sometimes disagree in the scientific community about something, but violence rarely breaks out! Why? Because everyone values the truth? Well, that is part of it. Most people in the scientific community do respect the truth pretty much above all else. But not everyone feels that way all the time. So, just as the American Constitution is designed to provide good governance despite selfish or evil intentions of particular individuals, so too, the scientific community has processes and procedures to resolve differences and, for the most part, those processes and procedures work very well even if a particular scientist fakes data, say. He or she will be found out. And they will be held accountable. Even if they are not fired, their reputation is forever sullied in their scientific community.

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There is a downside to settling differences the way the scientific community does. It can take time. In fact, almost every method of settling differences takes time. This should not be surprising. But let’s just make sure it’s front of mind. The only method that can resolve things extremely quickly is total power hierarchical chain of command. That’s its rep at least. But does it really work? Let’s just take another look at that. Imagine two hypothetical countries, let’s arbitrarily call them Russia and America just for fun. Let’s imagine that one of these countries — let’s say Russia — is essentially headed by a dictator who wants to exert personal control over the country. The dictator has an advantage of being able to decide things quickly and exert power over the press. Now, imagine that there are nuclear disasters in both countries. How are these handled?

In a dictatorship, it might take time for the truth to even be known that there was a nuclear disaster. People in charge of a nuclear plant will not want to let anyone else know. Eventually, of course, the truth will out. Eventually, the dictator will know. But the dictator will lie about it and then try to minimize what happened. This is really evil. People world-wide and probably even within Russia will fail to take adequate steps to minimize injury and will also fail to learn how to prevent such accidents in the future; they will fail to have the information available to make intelligent trade-offs about safety versus having a renewable energy source. If the Russian government lies about where and how much radiation leaked, then it also means people’s health will continue to be worse than it otherwise could be. People will be led to believe certain places are safe to live even though they are not. Mutations in the genes will cause medical problems for generations to come. The total cost of attempting to hide and obscure information about the nuclear accident will outweigh the initial cost of the disaster.

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In a democratic country with a free press such as America still has, it will be much more difficult for the government to hide and obscure information. People in America will learn far faster about the proper tradeoffs between safety and renewable energy. More will be learned about how to recover from nuclear accidents as well as how to prevent them. Having a free society doesn’t mean there won’t be mistakes. Of course, there will be. But we can all learn from them much more easily than we can in a fascist state.

Dictatorships almost always promulgate wars and violence. By getting everyone in a country to see enemies “out there”, and by being at war, anyone who disagrees or tries to work against the war is jailed for the excuse of being a “traitor.” The populace may be bombed, taxed, and conscripted — but they are brainwashed into believing it is all for a good cause. Meanwhile, people are too busy scrambling to stay alive to ask themselves who actually benefits from the war. In most cases, only a very small percentage of the population of a state benefits from war. But everyone in the nation feels it’s time for celebration when a major victory is “won” even though that “win” probably costs hundreds, thousands or even millions of innocent human lives.

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In the long run, I have no doubt whatever that democracy will prevail over autocracy. Though not the main topic of this post, I’ll outline the argument briefly. Dictatorships bring out the worst in people and especially where novelty and creativity are necessary. Yes, you can build pyramids with slave labor but you cannot really invent the transistor with it. When people are stressed to deliver exactly what is required on a short fuse, they will tend to stick to the tried and true. It isn’t just technological innovation that lags behind under dictatorship; it is also learning about every craft, every process, every art. Since income and privilege are so unevenly distributed in a dictatorship, it will always be the case that the dictator is inches from being mobbed and killed. In order to secure their position, they see their chief enemy as a free press and dictators will do just about anything to destroy truth. While this may keep them on their throne longer, it has the unfortunate side-effect of making it much more difficult for everyone in the society to learn from their mistakes or to make good decisions about anything. Being fed false information over a long period of time ruins people’s intuitions about what’s what. Although dictatorships claim to have the advantage of efficiency because of speed of decision making and centralized coordination, in point of fact, the dictatorship becomes more inefficient over time, both due to a lessened creativity but also just the general incompetence implied by “might makes right.” At every point in the hierarchy, there will be a growing likelihood of that position being filled by a power-hungry individual rather than one interested in getting the job done. Of course, these two goals are not always in direct conflict, but generally speaking they lead in somewhat different directions. Bureaucracies come to be more and more staffed with incompetents who have “powerful friends” rather than people who are more competent. Almost all decisions are better when the input of all who have knowledge are consulted. But the bully in power doesn’t want to do this. In his mind, gathering the opinions of experts just reinforces the fact that the bully is not an expert. Knowing how petty and egomaniacal the tyrant is, on rare occasions when he does ask for opinions, most of his underlings will try to guess what the tyrant wants to do (or, when possible, what will enhance their own position) and state that. So, first of all the type of social interaction that predominates in these two governmental forms is quite different. In the democratic case, people are focused primarily on how to identify and solve problems. In the autocratic case, people’s attention will be on kissing ass, figuring out how to advance their position, how to avoid making a mistake, how to pin the blame on someone else if they do make a mistake. Of course, both types of thinking take place in both a meritocracy and an autocracy, but how can there not be a correlation between prevalence of type of action and what is valued in the society? For these reasons, whatever initial advantage a particular autocratic nation may have had will soon be lost and that nation will tend to be surpassed by democratic ones.

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Autocratic nations at that point (or slightly before once losing position becomes clear) will decide  under the autocrat’s authority that it’s time to go to war. All sorts of reasons may be given to try to rationalize why there needs to be war but the real reason is always the same: to maintain or consolidate the power of the autocrat. There may have been a time when kings and queens physically led their troops in battle but that is not happening today. The autocrat knows he will be safe as long as possible. Lots of other people will die, but who cares?

So, therein lies the puzzle. Let’s posit that other things being equal, most people would rather live in peace than war. Most people would prefer not having their friends and neighbors shot dead in front of them. Most people would prefer not having their homes and fields destroyed by bombs and flames. Most people would prefer not having to give up their own dreams and ambitions in order to fulfill a military goal. But even if we assume peace is more desirable than war, what can be done to avoid war when autocratic nations are determined to go to war?

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There may be alternative answers to this question but one answer seems obvious: the international community — the entire population of the planet —  should work to ensure that all nations are ruled by some variant of democracy. If that happens, it won’t necessarily put an end to all wars, but two democratic nations at least have the possibility of talking through their disagreements because they both value truth over power. Autocratic nations, on the other hand, will eventually fall behind economically and in pretty much every other way because of the inherent inefficiency of dictatorships. So, those countries will necessarily go to war because that will be the only way a dictator sees to keep power.

In some cases, a deal might be made between many democracies and a dictator. Essentially, the democracies might say, “Hey, we’ll help keep you in power but don’t go to war (or at lest, not too much, and definitely not with us) or otherwise thwart our interests. Because if you do, we will crush you.” So, the dictator who is a successful bully in his country cannot pull that off on the international stage. The bully/dictator will probably make a condition of his being propped up and beholden to the democracies that that fact not be made known to the people of his own country. The bully/dictator will posture and speechify (and more recently tweet) that he is in control and has everyone else over a barrel. The only thing that the dictator (and its supporters) really value is power. So, the bully/dictator must keep up the illusion that he has power. Otherwise, his supporters will simply dessert him or her.

So we have a somewhat uneasy peace between dictators and the democratic countries of the world. The democratic countries typically don’t want war. Unless they are able to lie convincingly about the war and/or keep domestic casualties to a minimum, they’ll be voted out of office. This is why the US, for instance, engages in bombing, drones, or small strike forces rather than sending thousands of people out to die in a ground war. Those moves prove very unpopular. Most people don’t like seeing their friends and relatives come back in body bags.

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Dictators don’t really care how many civilians are killed so long as there are sufficient protections and compensations for them and their supporters. They can’t be voted out of office by the population as a whole. Democratic countries realize that having a dictator in charge of any country is a potential threat to them because the dictator has far less to lose in a war, other things being equal. Of course, they are not equal and collectively, the democracies of the world enjoy a higher standard of living. The dictators don’t really care because they can always steal enough from their own people to keep themselves and their handful of supporters happy. But if any dictatorship creates a hazard for democracies, why let them survive? Why don’t all the democracies simply get together and eliminate all the dictatorships by force? Although non-peaceful and destructive in the short terms, wouldn’t there be more peace in the long term?

Not necessarily. It is possible for a democracy to become a dictatorship. The way that works is fairly simple. A candidate in a democracy appears or pretends to be an ordinary candidate who is “playing the game” of democracy. If such a candidate comes to power however, they will immediately wage a campaign that has absolutely nothing to do with improving their country (though they may claim that) but has everything to do with consolidating their power; i.e., making them a dictator. For example, they will see which people in the democracy are statistically likely to vote for them. These people will be favored over people who are statistically unlikely to vote for them. The latter will be disadvantaged economically and various roadblocks will be enacted to prevent them from voting. Government positions will not be filled by those most experienced or most able to fill the roles. Instead, government positions will be filled by those most willing to forgo a sense of duty to the common good of the citizens and instead to subjugate such motives to absolute loyalty to the would-be dictator. In many cases, the dictator will fill important roles with family and personal friends regardless of how incompetent such people are to fill the post they are supposed to be assigned to.

The free press will come under attack at the same time the would-be dictator spews forth a string of “big lies.” Political opponents will come under attack; in many cases, they will be accused of crimes. However absurd such charges will be, the loyal backers of the would-be dictator will join the chorus of accusers. The would-be dictator will also try to fill courts with people whose decisions are based only loosely on the law or the facts of particular cases, but who are willing to hand down decisions based on what will help the dictator consolidate their power. In some cases, this means putting political opponents in jail. In other cases, it means handing down decisions that simply make life extremely difficult for those who would vote the dictator out of power. For example, let’s imagine a country where there are people of different colors. (It doesn’t really matter much what the difference is; it could be religion, region, origin, color, style of walking, education level or all of the above). What matters is that there is a statistical difference in voting patterns. Suppose, people whose skin is colored green vote for the dictator while people whose skin is colored purple do not typically vote for the dictator. Then, people who are colored purple will be vilified, lied about, and, thanks to the courts, incarcerated much more often and for much longer than green people. The lies about purple people will be initially seen as absurd and ridiculous. But after constant repetition for years and years, even gray people and pink people will begin to wonder. (And of course, the would be dictator’s supporters — largely green folk — will immediately take it on faith that purple people all deserve to be in prison).

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I’ve already mentioned that such dictatorships are ultimately inefficient and don’t really work very well from a practical standpoint. Beyond that, they are much more horrible to live under for most people than are democracies. And, beyond that, they almost always will end up in wars. Dictatorships kill. Often, democracies do as well. But it isn’t a requirement for a democracy to get into a war. Dictatorships will always strive toward war. So, part of creating “Peace on Earth” is to prevent dictatorships from arising from democracies. This is apparently harder than it would seem. Part of the reason is that most people who have grown up in a democracy have been taught to “play by the rules” and to cooperate. They tend to assume that others will do the same. The would be dictator pretends to play by the rules, but in fact, will break absolutely any rule to consolidate power for themselves. In most cases, there are plenty of signs that the would be dictator is just that. In today’s world, there are many public records of behavior from tweets to tax records that give insights into the character of a candidate. No dictator, no matter how clever, or well-connected can possibly come to power without the willing support of a substantial fraction of people in the democracy. Remember that Hitler was initially voted into power and so were many other dictators.

We must therefore ask ourselves the question why people would vote in someone who wants to be a dictator. Why would people give up democracy for autocracy? There are many possible reasons; these reasons need not be the same for everyone. Some people in a democracy may feel that they are “losers.” Since democracy is not “working for them,” they are willing to try anything else if it might mean they will now be “winners.” This is not completely irrational. After all, if someone has voted for various seemingly different stripes of competent candidates who are playing the “democracy game” and yet, the voter’s real purchasing power continues to fall, why not try someone playing some other game? Maybe things will be better. Of course, the would-be dictator plays into this and tells such voters that their lives will be so much better once the dictator is in charge. In some cases, the would be dictator will blame other groups of people; in Hitler’s case, for instance, he mainly railed against Jews. In our hypothetical case, recall that it was the purple people who are responsible for all the bad in the world.

I think some people don’t believe anything the would-be dictator says. They actually see right through the childish lies. However, some believe that once a dictator is in charge, they too can literally get away with murder. Such a supporter can become a corrupt judge, police officer, petty bureaucrat and then kiss ass and lie and manipulate until they reach a position of personal power that allows them to force sexual favors, destroy lives, demand respect etc. While everyone probably has an element of this nastiness in them, most people work against it and try to feed “the good wolf” within them. A few people, however, just say, in effect, “Hell with it! I’m going to feed the bad wolf!” And so they do. In many cases, their fantasy never actually materializes. All it takes, after all, is one misstep and they piss off their superior. In fact, they might not even make any missteps. All that happens is that they are a handy scape-goat for their superior.

Some people who support the would be dictator do not feel as though they are losers at all. They are already rich and powerful. They literally have everything they need and nearly everything they could even imagine wanting. However, they may have gotten all this and feel immensely lucky. But luck can change. And, it is a normal human tendency, if you have 435 pies and your neighbor has zero pies to feel as though you should share some of the 435 pies. Most of us would normally do that. But some people instead keep all 435 pies and instead come up with a rationalization for keeping them all. “Well, you know, that next door neighbor of mine is purple and we know that once they get one pie, they will want more!” Or, “My next door neighbor doesn’t have any pies because he never learned to make any! Why should I give him mine?” Or, “My next door neighbor isn’t really a Christian. He doesn’t deserve any pies.” Or…well, you are probably just as good at making up bogus excuses as the next person. This kind of supporter of the would be dictator wants a system in which keeping the 435 pies is seen as the “right thing to do” rather than the rather selfish and cowardly act that it actually is.

A variety of other rationales, excuses, reasons etc. help prop up an unpopular dictator among his or her supporters. But how can we help prevent democracy from devolving into dictatorship? There will never be world-wide peace until we can solve that puzzle. We certainly cannot expect that the would be dictators will simply wake up one morning and say to themselves, “Gee. I’ve been focused way too much on enhancing my own power. I need to think about what I can really do to help my country.” Or, “Gee. It just occurs to me that if everyone acted as I do, we humans would never have invented the wheel or controlled fire. We’d be little more than chimps throwing feces at each other. I’d better change.” No, that kind of insight is not going to happen. It might be, as Socrates purportedly said, that the unexamined life is not worth living. But the would-be dictator just uses that as motivation to make as sure as possible that no-one else’s life is worth living either.

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In order to solve problems, people tend to focus their attention on what is different. We ask ourselves how this situation is different or how that person is different or which car has more horsepower or which stock will likely have a better ROI. We seldom think about how people are the same or what cars, in general, do to us and the environment or why we have a stock market. So too, when it comes to people we immediately gravitate toward what is different among people. When it comes to collective decisions, we tend to focus on how we differ. What would happen if, instead, we focused first on how we were the same? What if we went through a process that helped us identify what is similar or even identical in what we wanted and then worked together on ways to make those things more likely to become true? In other words, what if we identified and solved problems rather than characterizing each other in unflattering and overblown terms? On some items, maybe we would not agree. But to me, it seems exceedingly likely that any two people would find things that they did agree were desirable states of affair.

If that hypothesis is true, then, what would happen if these two people worked together to try to bring those states of affair into existence? It seems to me likely that they would make some progress toward their mutual goals. In the process, they would come to trust each other more. If they saw the world in different ways, or had different ideas how to proceed, could they not find a peaceful way to resolve those differences and continue to make progress? Wouldn’t they continue to learn from each other? If they worked together using a peaceful process on a problem — however large or small — it seems to me that they would be likely to plant seeds of peace on a small scale that could contribute to peace on a much, much larger scale.

We can do this. I see it quite clearly now.


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Issue Resolution.

19 Sunday Nov 2017

Posted by petersironwood in America, apocalypse, psychology, Uncategorized

≈ 2 Comments

Tags

civility, competition, compromise, debate, dialogue, discussion, innovation, issue resolution, learning, politics

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You have different experiences than I do. Yes, this is completely obvious. And yet, somehow when people like you and I are faced with a complex situation, we are initially surprised (if not amazed or stunned) that everyone doesn’t see it the same way or instantly agree on a course of action. Why would that happen when we have such vastly different experiences? It wouldn’t. It couldn’t. Even my five cats have completely different reactions to most situations.

We also have different real and imagined interests in various outcomes. If I am rich and would benefit from a tax break for the wealthy, I might be more inclined to think it’s a good idea than if I stood to lose. For some people, self-interest plays the largest part. For some, it plays the only role. But for others, it plays very little role. They are more motivated by something else; e.g., what they think of as “fair” or “best for economic growth” or “most likely to reduce crime.”

You and I won’t even go to the grocery store and pick out the same box of cereal (at least, not usually). Why on earth would be expect to agree on everything when we have different experiences and different interests? We even have different priorities about what even counts as our interest. For example, I look at the past primarily as a vast storehouse of things to learn from. I appreciate that change takes time and that people are able to adapt to change at different rates. But I don’t really care much about preserving a law, custom, or method “for its own sake” or “just because we’ve done it that way” unless there is a current or future benefit or unless the change is likely to produce an avalanche of unwanted side-effects. For instance, I’m happy to try out new computer technologies, but more reluctant to try out some new drug.

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On the other hand, I care a great deal about how the future turns out for my family, my nation, my species and for life on the planet. You, on the other hand, may love all things retro and think of the future as something that is completely unknowable and that any action you take in order to make X occur is just as likely to make ~X occur. You might care about only your own country, or your own species, or your nation. Or, you might care a lot about some specific other species such as whales or polar bears.

So, if we agreed on every issue, it would be astounding. You and I are going to differ, at least on some issues. You and your neighbor are also going to disagree on some issues. You and your boss will disagree; you and your spouse will disagree; you and your son will disagree; you and your daughter will disagree. That isn’t a bad thing. It is an inevitable thing. It has always happened; is happening; will always happen.

There nothing new in disagreement. Humanity, however, seems lately to have forgotten most of the ways of handling disagreements and how to accomplish intelligent issue resolution. 

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Currently, many of the popular social media are not, at least in the current way they are being used, very productive in creating issue resolution. They may be quite useful in energizing people who feel the same way you do about at issue. Perhaps we can create something to do a better job of issue resolution electronically.  For now, social media proved useful in the Arab Spring and the Ukrainian ouster of Putin’s puppet but have proven not so useful in resolving where America wants to go as a country.

Face to face negotiations are a better venue in which to manage issue resolution. Let us delve into why a bit later. But first, let’s review some of the general strategies for issue resolution. In the most general case, I want X and you want Y. Now, what do we do about it?

I, for one, do not expect everyone to agree with me on every issue. I am however, more than a little disappointed that our current society does not seem so mature at issue resolution as my friends and I were as pre-teens.

When I attended Junior High School, our neighborhood featured many brand new homes in various stages of construction. This afforded opportunities to hang out indoors without prying parental eyes. One of the things we did was play penny-ante poker. Different people preferred different poker variations. So, what did we do? Did we argue all day and go home mad? No, we played “dealer’s choice.” In many card games, one person, “the dealer,” shuffles the cards. Typically, someone else “cuts” the cards at a random place. Then, the dealer deals out the cards. The next round, the deal passes and it’s someone else’s turn to deal and to specify which game is to be played for that round. Some of my compatriots liked naming lots of “wild cards.” Others didn’t. Personally, I liked five card draw, nothing wild and seven card stud. We sometimes tried to convince the dealer to pick something other than their first choice. But we never quit because of their choice or tried to “beat them up” until they picked the same thing we would. We knew that preserving the integrity of the game was better than wrecking the game in an ill-advised attempt to get our own way.

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For the same reason, we didn’t cheat. I can assure you that if someone cheated more than once, he would have been ostracized and not invited to play again. We would not have tolerated cheaters or bullies. And, if that person lied about their behavior, it wouldn’t have helped their case at all. Taking turns is one general strategy for dealing with disagreements. Of course, it cannot be applied to everything. It makes sense to let the dealer chose the game for a hand of cards. It makes no sense to have one administration build bridges and have the next administration tear them down and then have the next administration build them up again.

When we played pick-up baseball, basketball or American football or soccer, the two “captains” typically took turns choosing players. We chose the captains through a voice vote. One of the captains chose first from the remaining players. Which captain? Sometimes we flipped a coin, or saw which captain could roll a baseball closest to a bat that was about twenty feet away. Most often, the captains played a game of taking turns placing their hands on a bat. Whoever got to the “top” won first choice. So, as a general rule, on some occasions, luck or skill determined a small issue resolution.

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Later in high school, I joined a “debate team.” We prepared for these debates by structuring arguments and also by doing research to gather facts, stories, arguments, statistics. We wrote perhaps 100-200 hundred cards and organized them. It never occurred to me to fill one of these cards with lies; e.g., exaggerated statistics. I never thought about why we didn’t make up statistics to prove our points. It simply wasn’t done. So far as I know, we all recognized at some level that this would be cheating and that cheating would spoil the game for everyone. What possible honor would their be in a ribbon, medal or trophy that won by cheating? I suppose, if asked, I might have also pointed out that being caught making up facts, quotes, or statistics would be humiliating. I suspect our teacher coaches would have also extracted some penalty beyond that, but I never had one of my debate team mates even suggest such ploys.

These debates were run by rules. No-one in these debates used ad hominem arguments or belittled their opponents. We were sixteen years old. By the way, we debated “real” topics. One topic I recall was federal aid to education. Another topic involved free trade agreements among the Americas. The topics were non-trivial. The debates followed rules of turns and timing as well as conventions about what was an acceptable line of argument. Debaters cited facts; used metaphors. We argued as persuasively as we could. But I never despised or even disliked my opponents. If someone came up with a novel clever argument, I would be appreciative just as I am today if my tennis opponent hits a particularly good shot. Before the debate began, we introduced ourselves and shook hands. Did I mention that we were sixteen years old? At sixteen, my brain was not fully mature, and my hormones were pouring into my veins. I could literally get angry in one second. Yet, we always debated with civility and sportsmanship. How on earth have we come to a place where national leaders behave more like children than sixteen year old debaters or twelve year old boys playing baseball or poker?

It wasn’t just me. By the age of 16, everyone I went to school with knew about resolving issues by luck, by skill, by taking turns, and by debate according to rules and based on facts. 

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Two additional methods we were fully aware of were physical power plays and decision by authority. On very rare occasions, and generally at a much younger age, a kid might try to get their own way by physical intimidation. This worked for them in the short term, but never in the long run. Bullies were quickly ostracized. Of course, parents and teachers were authority figures and sometimes they would insist on resolving an issue “their way” simply because they were the authority. This method seems a close kin to bullying. On some occasions, we would protest the decision of a teacher, administrator, referee or debate judge. If we pushed that too far, we could get ejected from the class or the game. That was rare. In some instances, I managed to change an authority’s mind. Most of them were invested more in doing the right thing and making the right decision than in simply demonstrating their superior position. We expected them to be fair even though we didn’t always agree with their decisions.

I recall on one occasion that we won a debate. As my teammate and I were leaving the room after the debate was over, the debate judge continued to argue with the other team over the subject matter of the debate! The evident bias of our judge ruined the victory retroactively. It ruined the experience for the losers but it also ruined the experience for my teammate and me.

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It astounds me that many Americans seem to have forgotten even these simple methods of issue resolution that I knew as a teenager. Since then, I’ve learned four additional techniques that probably each deserve their own blog post to describe in some detail. I will list them briefly before returning to catalogue some of the reasons why issue resolution is generally best done face to face.

The first method I first discovered when I got married the first time in a Quaker meeting. The branch of Quaker that I married into did not vote to resolve disagreements. They talked about it until there was a consensus! I was incredulous to learn of this. I asked, “What do you do when people don’t agree?” The answer was, “We keep talking.” The style of these Quaker meetings was for people to simply stand up and say things that came to mind. It was definitely not a structured debate. In fact, sometimes a person’s comments left no clue as to whether they were “pro” or “con” on an issue under discussion. Many years later, I discovered the work of the quantum physicist David Bohm on “Dialogue” which has a very similar flavor. He does not claim to have invented “Dialogue.” Instead, he says that many so-called primitive tribes including Native Americans, naturally engage in the practice. Basically, one person says something. Everyone listens with respect. Everyone then reflects silently on what was said. If they now have something to contribute, they do. It doesn’t have to be an argument “pro” or “con.” It can simply be an observation or question.

https://www.amazon.com/Dialogue-Routledge-Classics-76/dp/0415336414

https://en.wikipedia.org/wiki/Bohm_Dialogue

The next method for issue resolution comes from the work of Christopher Alexander and his colleagues who developed a “Pattern Language” for building. A Pattern is the named repeated outline of a solution to a common problem. A Pattern Language is a lattice of inter-related patterns that covers at least a large part of a domain. Initially, Christopher Alexander and his colleagues developed a Pattern Language that covered city planning, public buildings, and homes. Each pattern has a number of parts, including a listing of opposing forces. The opposing forces tend to push solutions in various and often opposite directions. The Pattern that forms the solution involves either a useful point of compromise, or more wonderfully, a transcendent solution to the (apparently) opposing forces.

https://en.wikipedia.org/wiki/A_Pattern_Language

https://www.amazon.com/Pattern-Language-Buildings-Construction-Environmental/dp/0195019199

https://www.slideshare.net/John_C_Thomas/toward-a-sociotechnical-pattern-language?qid=dd8c7ab3-fca0-41f3-9aa4-d460827b2409&v=&b=&from_search=3

While at the NYNEX AI lab, I commissioned someone to teach a three day workshop based on the Harvard Negotiation project. The basic concept of this approach is to negotiate according to your needs and wants rather than your positions. In a simple example, two sisters each want the only orange they have. Eventually, they decide to split the orange in half as the only fair compromise. As it turned out, however, one of the sisters really wanted the peel in order to use the zest for a cake while the other sister wanted to eat the flesh of the orange. Rather than settle for half of their actual desires, they could have each had it all — if only they had honestly talked about what they needed and why. For more information, see the link below.

https://www.pon.harvard.edu/blog/

Still more recently, while working at IBM Research on knowledge management, I helped start a monthly meeting of people from several companies who were all interested in knowledge management. One of the participants, I believe from United Technologies, told us about TRIZ. TRIZ was developed by a Russian, Genrich Altshuller. He was a Russian inventor who wrote a letter to Stalin suggesting it was important for Russia to become more creative. For what was seen as an implied criticism, he was sent to prison where he connected with other very intelligent and highly educated Russians who had also been sent to Siberian prison camps. By talking with experts in a wide variety of domains, he developed a general way of solving engineering problems. The method gives general ways of resolving apparently opposing demands. For example, an auto axle needs to be light to reduce gas consumption and materials costs so this would lead to an axle of minimum diameter. But an auto axle also needs to be strong. Having your axle break when you hit a bump at 60 miles per hour can ruin your day. So, you want the axle to be of maximum diameter for strength. The lowest level “solution” is a linear compromise. You want the axle to be sufficiently thin to be economical but not so thin as to be easily breakable. A more “transcendent” solution is to make the axle hollow. Such an axle is nearly as strong as a solid one but much lighter. A still more “transcendent” solution is to lose the axle altogether. Four independently operating wheels are too tricky for most humans to handle, but I suspect that when autos are all self-driving, we will eventually see axle-less autos as well. Under the proper algorithmic control, four independent wheels could be lighter and safer.

https://en.wikipedia.org/wiki/TRIZ

All of these methods are worth considering in more depth. However, let’s return to the notion that Issue Resolution is best done face to face. Is that true? If so, why? What is it about face to face communication that makes it better for Issue Resolution?

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During my career in IT and telecommunications, the bandwidth for remote communications has increased tremendously. I recall as a young child that my mother was tremendously excited to see the coronation of Elizabeth II live on TV. The black and white picture was extremely grainy and the content, at least to a young child was snoringly boring. We watch the live high definition TV events of today broadcast in much more fidelity and color. Likewise, teleconferencing often includes picture phone and/or screen sharing. An engineering view suggests that we can make teleconferencing work as well as face to face meetings by increasing bandwidth until it is indistinguishable from face to face.

To a psychologist like me, however, simply increasing bandwidth will never be enough to make teleconferencing equivalent to face to face meetings. Let me illustrate by example. For two years, in the early 1980’s, I worked in IBM’s Office of the Chief Scientist. My main objective was to get the IBM company to pay more attention to the usability of its products. In this regard, I visited the majority of IBM development labs, programming centers, and scientific centers. By traveling there, I could not only see people but experience what they were experiencing. At one meeting, for instance, a Danish doctor came to a meeting of European IBM executives and product managers. He began his talk by placing a metal box on the table in front of him and turning a switch. The box emitted a horrible noise! He began talking and showing slides and his audience immediately objected and asked that the box be turned off. He calmly said, “Oh, just ignore it” and he continued with his talk. The protests grew more vehement. He remained calm. “Oh, that? The noise? Just ignore it. That’s what you ask your users to do. This is only 60 Decibels, the same as your acceptable and actual noise levels on your new terminals.” Had this meeting been a teleconference, this demonstration would have been far less effective. On a teleconference, many would have simply turned down the volume or even turned to other tasks until the noise ceased. The participants would not have been able to sense the tension in the room or seen the dawning comprehension on the faces of their colleagues.

Face to face meetings allow the possibility of doing each other direct, immediate physical harm. Of course, most of the time, we don’t actually do that, but the fact that we could cause harm but refrain, builds trust. Remote participants cannot punch you. So, the fact that they don’t punch you doesn’t build trust. It just reinforces your understanding of physical reality.

Beyond the meetings themselves, traveling to a remote location allows you to understand at a much deeper level that you are in another location. You experience the food, the physical context, the restrooms, the transportation system, the language, at least to some extent, the culture. For instance, at the lab I visited in Sweden, some people brought their kids to work. Every person in that lab had a window. It is one thing to read about these things and a completely different thing to experience it first hand. I began learning even before arriving at the airport in Stockholm. I sat next to a Swede on the plane and, in the normal course of events (neither of us having an iPhone at the time), he told me interesting and important details about their culture. For instance, no matter how much land someone owned, travelers were allowed on that land up to about 200 yards of the owner’s house. They were allowed to forage and to use fallen wood as firewood. The people at the top of companies were only paid about 20 times what the lowest paid person was paid.

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In another case, I drove the spectacular and extremely scary road from Nice to the IBM lab in La Gaud. Once there, I spoke to their “usability” person. He showed me their “usability lab.” It became clear upon my questioning that this was essentially a “Potemkin Village” usability lab. It had never been used or even completely set up. It was a ruse to show that they were in compliance with orders from headquarters. After being unable to answer a number of my pointed questions, the “usability person” admitted to the scam as well as his own lack of qualification to run a usability lab. He could have easily fooled me via teleconference.

One of the potentially important factors about face to face meetings is the high degree of time synchrony. It turns out that people can sense and interrupt each other and move in rhythm much more easily with essentially zero lag. There is also always the possibility of shared experiences beyond what is necessary for business. For example, when I travelled for IBM to Zurich in the summer of 2000 to meet about knowledge management with ABB group, there happened to be a solar eclipse “visible” from Zurich. Unfortunately, the day was quite overcast. Nonetheless, our host provided everyone at the meeting with safe viewing equipment and we all left the meeting to view the eclipse. All we saw were clouds. After a few minutes, however, the clouds parted and we all got a good look (through the smoked glasses) of the eclipse for a few minutes before resuming the meeting indoors. If you and I are in the same physical space, there is a chance, however remote, that I might save your life, you might save mine, or we might work together to save someone else. It seldom happens but it could happen. This means that you and I might have to depend on each other. We might have to trust each other. This possibility may well make us more prone to be civil.

If you think back on your personal experience, you will probably come to a similar conclusions. Some things are best done face to face, regardless of bandwidth. However, you don’t have to rely on your own experience or mine. There is an entire empirical literature on this. Here are some good places to start.

http://mail.shireroth.org/misc/Distance_Matters_Gary_M._Olson_and_Ju.pdf

https://www.microsoft.com/en-us/research/publication/what-still-matters-about-distance/

https://link.springer.com/chapter/10.1007/978-3-319-21536-5_4

http://content.time.com/time/health/article/0,8599,1998396,00.html

My wife Wendy and I were among the co-organizers of a CHI workshop on “cross-cultural issues in HCI” that took place in Monterey in 1992. At that workshop, we had participants from many countries. We began the workshop by having all the participants cooperate to physically rearrange the space so that we were in a large circle rather than in rows (as though listening to a lecture).

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Another CHI Workshop begins with a physical task

So, we began working together on something physical that we were all familiar with (but not something we were expert in). What happened is that we sensed that the other people were pretty much like us. On the other hand, if your first encounter is with words, you will immediately notice an accent and in many cases, it will be difficult even to understand what they say. After working together to successfully re-arrange the room, now when one of those people speaks, there is already a tiny bit of a bond. As a result, each person tries a little harder to understand accented speech. If you don’t understand something, you are slightly more apt to speak up and ask what was said. Perhaps, the initial common ground of a successful physical task made the entire two day workshop go more smoothly. I wonder whether others have experienced anything similar. Comments welcome.

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https://www.amazon.com/author/truthtable

Much lost!

10 Sunday Sep 2017

Posted by petersironwood in America, psychology, Uncategorized

≈ 2 Comments

Tags

family, history, learning, life, loss, marketing, politics, rationality

 

IMG_9722Why do we feel so devastated after losing someone we love when we generally felt pretty good before we ever met them? That person lives in us; at least a mental model does and that includes what they looked like, how they talked, their habits, their mannerisms, their smell, what they liked and disliked, specific interactions and conversations, shared memories. It’s really little wonder people believe in ghosts. I often dream about my grandparents, for example, decades after they died.

Their life is gone and that is a huge sadness but there is also an impact on you and me. We will have to do things differently, say things differently, recall things that they used to recall. In some cases, of course, it means we may now have sole responsibility for raising children or running a business.

Here’s another strange case. People pretty much exactly like us physically used to live, mate, reproduce, bring up kids, find food, find shelter, find water, avoid enemies, make friends, grow old, share stories, and eventually die. But they did all that without cellphones. They did that without television. They did that without oil or wheels or electricity. They did not miss these conveniences because, for them, they were not even conceptions. But if all those things are taken away from us, we would feel deprived.

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Let’s get more specific. The video games of today are fantastic. But, let’s rewind recent history. I thought the original adventure game was completely awesome. We would type in two word commands and the 80 character by 40 line display would flash up green word descriptions of places and events. The descriptions were well-written and there were clever puzzles to be solved. But how many gamers of today would be able to enjoy the original Adventure game as we did in the 1980’s? Maybe all of them? But probably not.

Every time I go to youtube, they ask whether I want an “ad-free” experience which I can “try” for free! Of course, after having the ad-free experience, going back will be relatively difficult whereas right now, I don’t even notice them. I totally get why people eventually become unable to “hear” the other side of a political argument. Instead, they simply tune it out. Indeed, it is often the same approach and probably often the same people who end up trying to “sell” a political candidate as those trying to “sell” a new brand of deodorant. There is much that needs to be fixed about our current political system. But if we replace it with corporate rule, I think we will miss the “good old days” very much indeed.

Do you recall the oddly delicious pain of a loose tooth? To wiggle that tooth caused pain. At least that’s the way I remember it. Yet, I loved to cause myself that hurt. It didn’t hurt much. And, I could control the pain pretty precisely by how hard I pushed with my tongue. Of course, I knew that eventually the tooth would come out and be replaced by a newer stronger tooth. I also knew that placing my tooth under the pillow would cause my parents to supply cash; typically, a dime. That was not an inconsiderable sum. Yet, neither better teeth nor financial gain provided my main motivation for wiggling my tooth. Simply having a small pain that I could control seemed a wonderful thing.

In fact, once the tooth eventually fell out and the newer, bigger, stronger tooth began to grow in, I missed the old, weak, loose tooth, not because of the tooth, per se, but because I had lost that controllable pain. The desire to have something is rather strange, particularly because it is both fundamental to the “rational man” of classical economics and at the same time, extremely irrational. 

People who lived a hundred years ago did not desire iPhones, television, or central air conditioning. They might have thought, e.g., “I am frigging frying – need a cooler breeze.” But they wouldn’t exactly desire air conditioning. Later, some people actually could afford air conditioning and others could not. The “could not’s” would feel the lack of air conditioning much more than their ancestors. There is one group of people who would feel the sting even more: those who had air conditioning and subsequently lost it.

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In fact, once we have something for awhile, we not only feel the loss of that thing intently; we feel we deserve whatever it is we lost. After all, it is ours! (Even if we just stole that very same thing from someone else a few weeks ago!).

It isn’t just things and people that people feel a loss for. They feel a loss for places, situations, abilities, and even abstractions such as progress toward a goal. And that brings me to my dissertation.

I gave people a fairly simple river-crossing problem. The problem begins with three hobbits and three orcs on one side of the river. There is a small boat that can hold one or two creatures. The goal is to figure out how to get all six creatures to the other side of the river. They can’t swim, or wade, or leap, or build a bridge. The only way is to use the boat. At least one creature must be in the boat at all times. The orcs can never outnumber the hobbits on either side of the river. If that happens, the orcs will gang up and eat the hobbits. It’s a little tricky, but it is possible to get all six critters from one side of the river to the other by ferrying it back and forth.

Some people were first given “half” of the problem; that is to say, they were given a starting position that was half-way through the entire solution. After they solved that, they were given the whole problem. Many of them wanted to give up the problem as impossible, precisely at the spot from which they had just solved the half-problem no more than 20 minutes earlier. Apparently, the position was psychologically different if they were plunked into the spot as opposed to getting to that same spot through their efforts. People who started the problem from the beginning felt as though they had been making “progress” toward the goal. At one point, they had to appear to move away from the goal. It may have seemed to them, in other words, as though they were losing the progress that they had already made. On the other hand, when they started at that same mid-way point, they didn’t feel any “loss” and had an easy time solving the problem from that point forward.

This effect is related to a major deviation people have from acting in accordance with the economic fantasy of the “rational person” when it comes to decision making. Consider investments in stocks. Let’s say that  at one point, you buy 100 shares of IBM stock at $50/share and at another point, I buy 100 shares at $150/share.  Now, the current price is $100/share. You and I have the same exact information about IBM, the tech industry, the economy and so on. Rationally, we should make the same decision (leaving aside tax consequences and whether we need the money desperately). People do not typically view these situations as similar. If you bought the stock at $50/share, you feel as though selling it at $100/share is a great deal. You’ll make a cool $5000! Sounds great. On the other hand, what would you counsel me to do? You might well say that I should definitely not sell right now because I would lose $5000. Actually, the stock certificates have no memory. They have no idea what either of us paid for them and are worth identical amounts.

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I will not try to “prove” this to you. For now, it’s enough to realize that people feel quite different about the two situations. People are very motivated to avoid a loss. Indeed, even the pain of a wiggling tooth can be something not to lose. In Lord Byron’s poem about the Prisoner of Chillon, the long-time prisoner is finally set free, but feels the loss of the prison.

The longish poem ends with these lines.

“My very chains and I grew friends,

So much a long communion tends

To make us what we are:—even I

Regained my freedom with a sigh.”

Returning veterans, despite the dangerous and uncomfortable conditions they’ve been in, often feel as though they have lost something vital when returning to civilian life; e.g., a clarity of what is important, a clear mission, and being part of something bigger than themselves. In fact, the sense of loss can be so overwhelming that more US veterans have committed suicide after returning from duty in the middle east than have been killed in combat.

When people lose a limb, whether through war, an industrial accident or in some other way, they often have “phantom limb” feelings. They can feel sensation and even pain in the limb that is no longer there. Is this similar to what happens when we lose a loved one and then see them in a crowded room? Our mental models of what is true about the world, about others, and even about ourselves are always in danger of being out of touch with what is really happening now. As your kids grow up, your mental model of their capability is always behind the times because it is based on your past experience with them. People who are dangerously thin can still be concerned about being overweight. People no longer capable of driving safely because of their vision or memory may resist the suggestion to stop driving because of a lifetime of experience driving safely. To a computer program, loss and gain may appear symmetrical but they don’t appear that way to a person.

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My three older kids are a year apart in age. When they were young, there was one large shared toy box in the family room. On more than one occasion, one of the kids dug through a random pile Lincoln logs, Lego pieces, tinker toys, monopoly money and pulled out, say, a tiny, green, broken toy car. The car, so far as I could determine, had no QRC code, embedded electronics, or wireless connection. Yet, within seconds, one of the other kids would appear from the other end of the house where they had been doing homework or reading and — Voila! — they would appear and announce: “Hey, that’s my car. I’ve been looking for that! Where did you find it? Anyway, give it here.” Seriously? They hadn’t seen the car for two years, perhaps. They had completely “gotten over” the loss. Now, however, they were reminded of their loss as well as presented with an opportunity to recover that loss. You might think they would be much more inclined to share this toy than they would a new toy. You might think that if you didn’t have multiple kids of your own, that is. No. This “prodigal toy” was welcomed back with open arms and more than a little suspicion and hostility toward the sibling that discovered it.

Another controversial and related phenomenon is the notion of constructed memories or confabulations. Here is a simple example from the psych lab. You give a person the following list of words to recall:

Peach, Pear, Brandy, Tree, Plum, Orange, Pie, Book, Seed, Dish, Grove, Orchard,  Plate, Cinnamon, Zest, Peel, Cobbler, Supple, Couple, Farm, Sample, Computer. 

No, a few hours later, you ask them to recall the list. Almost everyone will remember part of the list. A few people might recall all of them. But more people typically recall “Apple” than any of the items actually on the list! Of course, advertisers are not unaware of this phenomenon and neither are political consultants. They can easily get you to imagine that the candidate said something when they actually did not say it. But the words chosen got you to think it and recall it. But wait. It gets even better. The inclusion of “Apple” in your memory is based on associations that are widely shared in the mental structure of most American native speakers of English. The same technique can be used to arouse words, thoughts, and images selectively in specific segments of the population.

Consider the following list:

Sharapova, Halep, Muguruza, Federer, Del Potro, Mcenroe, Navratilova, King, Evert, Keys, Vandeweghe, Tilden, Laver, Andersen, Radwanska, Gore, Nader, Roddick, Connors, Borg, Ulna, Radius, Radium. 

If I listen to that list and try to recall it a few hours later, I am very likely to include “Nadal” in the list. If you’ve never watched or followed professional tennis, you’re very unlikely to include “Nadal.” For you, the list is pretty random and has little association with “Rafa Nadal.” But for me, these are all strongly associated.

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Ponder that for a moment. Advertisers and political consultants can send an implicit message that only “works” for certain groups of people. When it comes to political consultants, one of their favorites is to convince you that you have in fact, lost something which you never had. Because it is something you come to believe you lost, you want it quite dearly.

A case in point is the mythical perfect America of the past. If you have been reading this blog before, you know that I love many of the things that actually used to be true in America. For instance, when I used to pull into a “Service Station”, I actually got service! Someone came and cleaned the window and checked the oil as well as pumped the gas. Now, when I pull into a “Gas Station” that does not happen. That really is a loss although if we did have that service today, gas might be $10 a gallon instead of $3. And, there are many other things that are gone that really did exist. But many people have also been convinced that there were a lot of things that they have lost, even those things that never actually existed. 

The Founding Fathers, for example, were not all Protestants. And, even among those who were Protestant, they did not all agree on the same Biblical interpretations. And, I am extremely confident that very few of the Founding Fathers interpreted the Bible in precisely the way that your particular minister does. There was never a time when workers didn’t complain, had no unions, and yet were treated fairly. There was never a time when every politician was above corruption. There was never a time when children were never molested, or when the press did not sensationalize, or when everyone “got along.” That is not an America that has since been lost. That is an America that never existed.

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Legends of a “lost land”, Atlantis, Eden, Shangri-La, and the “noble savage” are not unique to modern America, of course. Many politicians in many eras and many different lands have tried to gain power by making people feel that they have “lost” something that never actually existed! It’s a pretty cool trick when you think about it. If done with artistry and tact, and especially if done with billions of dollars of advertising, they can not only make you think you heard the word “apple”; they can make you remember the taste of an imaginary apple!

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Author Page on Amazon

Poems of Loss

Me Too!

27 Sunday Aug 2017

Posted by petersironwood in America, driverless cars, psychology, Uncategorized

≈ 13 Comments

Tags

conformity, diversity, driving, learning, life, teamwork, traffic

earthfromspace

One of George Carlin’s routines captures well our attitude toward our own driving vis-a-vis other drivers on the road. Basically, we think anyone who wants to drive more slowly than we want to drive is an idiot while anyone who wants to driver faster than we do is an a**hole. We can all relate to being stuck behind someone who seems to be going much more slowly than necessary for the road conditions and traffic. It’s frustrating! We need to get somewhere! We might think, “Why do I have to be stuck behind this slowpoke?!” On the other hand, just as we are mentally or vocally swearing about the slowpoke in front of us, seemingly out of nowhere, some jerk comes careening out into the passing lane on a hill or blind curve and zooms around three or four cars. This time they were lucky. No semi was coming the other way and they lived — this time — despite their erratic driving and general a**holiness.

Driving is an ever-present paradox in cooperation and individuality. In many areas of the world, people rely on public transportation such as rail and busses to commute to work or see relatives and friends. That is not unknown in the US, but it is rare. If we can possibly afford a junker, we do so that we can have the “freedom” to take our own path. Yet, that freedom comes with a high cost. Not only do we have to pay for a car, insurance, gas, oil, taxes and upkeep. We have to follow a set of conventions and laws about traffic in order to minimize traffic accidents and even deaths.

According to Fortune, there were about 40,000 deaths in America in 2016 with 4.6 million people suffering severe injuries. The overall cost of traffic accidents, in terms of lost productivity, medical and property damage is estimated at $432 billion for 2016. The USA is far from the “deadliest” place to drive. Many other countries have far more accidents per mile driven. It is estimated that world-wide, there are about 1.25 million deaths per year from road accidents. Sadly, in the US, traffic fatalities often strike down young people in their prime. They are both less experienced and less cautious. Often, young people do dangerous things in order to “prove themselves” or “be accepted” by their peer group. Any such act, including texting while driving, puts at risk their own lives, the lives of their friends, and usually the lives of total strangers as well.

The monetary costs associated with accidents do not include lost productivity due to traffic jams. According to an article published in Money magazine, this was estimated to be 124 billion dollars in 2013 for the USA. This is a considerable amount of money. I am pretty sure, that’s way more than in my wallet right now. Let me check. Yep. Not even close. You know the old saying, “A billion here. A billion there. Pretty soon, you’re talking about real money.” These cost estimates do not even include the stress and strain that being stuck in “stop and go” traffic puts on the people stuck, the kids that get yelled at as a result, or the impact that higher blood pressure has on people’s brains, kidneys, and hearts.

What if I told you that George Carlin’s skit depicting people’s reactions to other drivers is only an accurate description of how people currently choose to react to traffic? What if I told you that you may well be subjecting yourself to stress and inefficiency in the way you handle stop and go traffic?

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To begin with, let’s think back to your days in “Driver’s Ed” classes in high school. Or, perhaps you were lucky enough to have attended a “defensive driving” course more recently in order to reduce your insurance rates or because a judge ordered you to. In any case, one of the basic concepts taught in those classes is that you stay an “assured safe distance” behind the car in front of you. In my informal polling, many people seem to have completely forgotten about this concept and, when asked, offer absurdly short distances as “safe” when it comes to how far behind the driver in front they need to be; e.g., at 70 miles per hour, some people think they should be one or two car lengths behind the car in front. That, my friends, is way off. You should be seven car lengths behind the car in front at 70 mph, not one or two. There are almost zero reasons you can be safely closer than that and having “really good reflexes” is not one of them. If you are going up a very steep hill, you can get a little closer. But there are many more reasons why you need more distance. These include poor visibility due to curvy roads, low light, fog, smoke or smog. They also include bad brakes, going downhill, a wet road, a snowy road, or an icy road. They include anything that is distracting you the driver such as kids, conversation, sleepiness, even the slightest bit of alcohol, or having the car in front of you following the car in front of them too closely. If your brakes or tires are the slightest bit compromised, you need even more distance for safety.

But following the assured distance for safety is not necessary the “best” distance; it is only the minimal distance for safety. If you are interested in driving “efficiently” — and having the traffic around you being more efficient, there is more you can do. If you are interested in driving without adding to your personal stress as well as adding to the stress around you, there is more you can do. Watch closely as you consider your current strategy for driving in stop and go traffic and an alternative strategy.

Let’s say that a car length is about 15-18 feet though obviously a stretch limo stretches for a lot more and a mini-cooper is much less. Now if you are traveling in traffic that varies from 70 mph to 0 mph, your minimum car length would also vary from 18 x 7 = 126 feet to 18 x 0 = 0 feet. When you are stopped, you might be near the rear bumper of the car in front of you. When you are going “full speed” you might be 126 feet away. If you do this, in stop and go traffic, what you will experience is a long series of frustrations. For awhile, everything will go smoothly, and you’ll go zipping along at 70 mph. But then, for no discernible reason, everyone will suddenly come to a screeching halt. You sit there for a few seconds or a few minutes, one of many people bumper to bumper with the a line of other cars. Eventually, people will start to go slowly. But then, they will all stop again. Or, perhaps they will speed up again and then stop. The traffic may even speed up to 70 mph again and then stop again, and once more, for no discernible reason whatsoever. You may find such phrases as “What the h*** is wrong with people!” caroming off of your cranium and rattling round in your brain. You try to figure out how you can minimize your time in this awful traffic. You look for tiny spaces. The lane next to you appears to be moving! Ah, there’s a space! Slam into it quickly. You do. Your lane is moving! Yay! All it once it comes to complete stop. The lane you just got out of now appears to be moving better. Just your luck! Wait, you can get back in. No! Some a**hole just got into that space from the other lane! Damn! Wait, everyone’s moving again.

This is a very frustrating way to drive — particularly if you are late, or just an impatient person or both. You are stopping and starting all the time. Your hour commute now stretches like taffy (or traffy) into two hours.  And worse than that, per se, is that this all seems senseless. And worse than that is that you are sending your blood pressure through the roof and even that magnificent sacrifice on your part seems to have zero effect on clearing up the traffic jam. And, even worse than that, in the long run, is that your experience is causing you to think very uncomplimentary things about your teammates. Teammates? Yes, your co-drivers — every last one of them — are potentially your teammates. But if you drive in traffic the way I’ve been describing, you don’t see them as teammates at all but more like competitors. And we all know what our job is in a competition, right? To win!! 

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That same exact objective physical situation can become a completely different experience. And, to make the transformation is simple. I didn’t say it was easy. But it is simple. The key is to stop focusing on keeping the minimum safe distance between you and the car in front of you and instead keep a much longer distance between you and the car in front. The key is to stop focusing on your commute and your goals and instead to think of the traffic as a whole moving efficiently.  The key is to stop driving as fast as you possibly can and instead to try to match your speed to the average speed of the traffic ahead of you. If you do those three things, something amazing happens. You get to the same place in the same time but you will hit your brakes and accelerator far less often. Furthermore, you will feel far safer and less frustrated. You will be able to see a much larger picture of the traffic in front. You will notice that, yes, leaving a large space in front of you does make it possible for other drivers to zip in front of you. But you will also notice that most of the time, these drivers will zip back out of your lane a few moments later.

But wait! There’s more! When you stop putting your brakes on so much, it gives other people a completely different impression of the traffic. If a person is on a divided highway (with four each way) and only sees 4-8 cars ahead of them (because everyone is jammed together) and every single one has their brakes on, they will come to something of a screeching halt, particularly if they have been driving right behind the car in front of them. If, however, they look up and see only 7 of the 8 visible cars with their brake lights on (because yours are not on), they will be far less prone to slam on their brakes. Furthermore, they may well be able to see more of the traffic ahead because of the space in front of you. It no longer looks jammed so their behavior will be less erratic. If they are behaving less erratically, that will be true of the people behind them as well.

But wait! There’s more! People who drive mostly look forward, but they also hopefully glance in rear view mirror on occasion. This means that the people in front of you will also have a somewhat different perception of the traffic conditions based on the fact that you are not driving erratically and that you have a large space (=not stop and go; not crowded; not bumper to bumper) in front of you. You won’t have as much influence on the people in front of you as you will on the people behind you, but you will have some. You will also have a subtle influence on the people beside you. Why? Because they also see that large space. This puts them in a more “traffic is moving” frame of mind than a “traffic is stop and go; Crap!” frame of mind. Not only can they see the large space, they can see through the large space. They are able to see a greater number of cars diagonally ahead through your lane. They can see whether the tail lights are on. They can see perhaps 16 cars instead of just 4-5. The impression when you see all four cars stopped in front of you with their brake lights on is quite different from the impression formed when you see, say, 13 cars stopped and 3 cars moving. So, the cars beside you will also drive less erratically.

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But wait! There’s more!  This means that the cars in back of them will also drive less erratically. And that’s swell news for you and everyone else because — since people do look in their rear view mirrors, the impression of moving traffic will be even stronger in the drivers ahead of you. This in turn will ripple through the entire set of drivers and tend to be a virtuous cycle instead of a vicious cycle. In other words, just you, yes you, you one driver can have a significant effect on the entire set of drivers around you. I know it sounds too good to be true, but give it a try!

But wait! There’s more! Of course, very few people have only one commute in their life. Human beings have memory. If you are in “stop and go traffic” and stay smooth with a large space in front of you, a few other people will notice and decide to try it for themselves. Eventually, it may dawn on them that “despite” your large buffer space in front of you, you are making just as much progress as they are. They may think, “Me too!”  If those people try it and succeed in having a better experience for themselves and others around them, that will tend to cause other people to try it as well, not only in this traffic jam, but in future ones as well.

Driving exemplifies the paradoxical nature of the human condition. We all want the freedom to be ourselves and we want to feel a part of the group. But some paradoxes have solutions. In this case, as I said, the solution is actually simple. You decide that the best way to be a team player is to be different. You stop playing the game of making sure there are no “unused spaces” in traffic. You stop playing the game of switching lanes to zip into the smallest “unused” space. You stop staring into the taillights of a few cars and back off to where you can see a much larger sample of cars. You stop playing the “me, me, me, it’s all about me” game and instead make up a different game which is matching your speed to the average speed of the traffic ahead. You stop worrying if someone zips into the lane in front of you. Just ease off the gas a bit and relax. And, by being yourself, and playing this different game, you will actually make all the traffic around you work better. You are a better teammate by being different. 

The traffic is a lot like free market capitalism operating without much analysis, foresight, or insight. To the extent that people see an opening, they vie for it. Having two people do this at the same time, of course, causes a near miss, a sideswipe or a 20-car pileup. But generally speaking, the person who manages to gets into open space feels wonderful. OMG, I pulled it off! Not quite like winning the Superbowl but in that ballpark, so to speak. Chances are, the lane-switcher finds themself temporarily ahead of the people who had been next to them confirming that their act of private “heroism” had a practical impact as well; it was efficient by plugging up that damned hole.

This may be related to the line of thought so common in business that if you are really being efficient, every single minute of your calendar should be booked a week in advance. Gaps are anathema. Gaps are viewed to be even be worse than double-booked time. If word gets around I’m double booked all the time, everyone will know I am important. Well, important to some, in the same way that jeetos are important to some not despite their ghastly orange hue and anti-nutritional value. Having space in your calendar means you have time to learn, to observe, to think about what is going on, who is your customer, how can you do better, how can our company do better, and so on. It’s no accident that IBM’s motto was “Think” and that it was so successful for so many years in a dramatically ever-changing world of technology.

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You might just give the alternative strategy a try, both in business and in driving. Oh, I know. It seems impossible that one person’s behavior could have much impact when there are 7 billion people on the planet. Imagine that instead of using the 7 billion teammates as an excuse not to change because, “it won’t make any difference,” you thought: “Wow! Seven billion people on the planet! That’s potentially seven billion people who could change, even a little, in the direction of greater cooperation.” What if, instead of thinking of yourself — or you plus a small number of similar people — as being in competition with a much larger number of people worldwide, what if you thought of 7 billion as the astounding number of teammates you have? You might not influence all of them, but you can influence some and they can influence others. Nearly all of those seven billion people use language. Think about that. At some point in our distant past, people did not use language. Now, they do. How did that happen? At some point in our past, people did not have power over fire. Now they do. How did that happen? At some point in my lifetime, no-one had a mobile phone or a personal computer or access to the internet. Now, billions do. Can you hear the music of people working together?

For several years, in the 1990s, my wife and I attended the Newport Folk Festival with John and Clare-Marie Karat. We heard an amazing array of great bands in a beautiful outdoor setting. I particularly like outdoor concerts because of the room it affords for dancing. I find it very difficult to sit still in the presence of stirring music. This concert was held in late summer and the weather was generally, hot, humid, and sunny or hazy. Although, as I said, the weather cooperated most days, one particular morning looked ominous. A particularly cool, hazy sprinkling morning warned us to wear clothes in layers and bring rain gear. An optimist, I wore my speedo underneath in case the weather cleared so I could dance in the sun which I hoped would soon appear.

When we arrived on the island, as usual, Wendy and Clare-Marie sprinted ahead with a blanket to get a prime spot for watching the stage while John and I lagged behind carrying the clutter and clatter of chairs and coolers. The music inspired as always but the weather was not cooperating. Everyone was huddled down in their rain gear, under their umbrellas. The thing about rain gear and umbrellas is that they are typically designed for keeping you dry temporarily in the rain. After sitting there with ten thousand other people, huddling and shivering in the cold rain, I finally decided enough was enough. I stripped down to my speedo and began dancing. After all, I thought, that’s what I came there to do! And, while most people dance to the beat of the music, I let the music dance through me. I don’t have some set moves that are done to the beat. Rather, every note impacts what my body does.

Now, the situation had changed. Instead of ten thousand people huddled under umbrellas getting wet and cold, there were only 9,999 people huddled under umbrellas getting wet and cold and there was one person, namely me,  joyously dancing in the rain. As a matter of fact, I felt warmer dancing in my speedo than I had sitting still under layers of soaking clothes. Yeah, people stared at me a little. So what? Michelle Shocked commented on how well the crowd was holding up in the horrid weather and gave a particular shout out to the guy “dancing nude” in the middle. Just for the record, I was not dancing nude (not even in my “tights”). There was a large umbrella right in front of me, and it might have looked as though I was nude from the stage. In any case, I kept dancing and I was having a great time. Then, a strange thing happened. A few more people got up, shed varying amounts of clothes and joined me. Now a half dozen people were dancing in the rain. Then, a dozen people. Then, two dozen. The rain continued and the cold continued, but the number of dancers grew and grew till it was probably over a thousand. Each person discovered for themselves, as had I, that it’s actually warmer and more comfortable to dance in the rain with a little clothing than to sit in a puddle of soaked clothes — not to mention, one hell of a lot more fun!

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When we first sat down in that cold rain, everyone looked around and saw that everyone else was coping with the rain in the same way. Everyone they saw had raincoats, umbrellas, or both. They looked at this spectacle and thought, “Me too!” But now, a few hours later, many people looked around and saw folks joyously dancing in the rain and thought, “Me too!” Indeed, “Me too!” is a double-edged sword. Use it wisely, whether it is dancing in the rain, leaving lots of space in stop-and-go traffic or taking the time to think in your job. You may be very pleasantly surprised at the results, both for you and your 7 billion planet-mates.

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https://www.amazon.com/author/truthtable

http://fortune.com/2017/02/15/traffic-deadliest-year/

http://time.com/money/3511481/traffic-jams-cost-americans-124-billion-time-money/

https://en.wikipedia.org/wiki/Newport_Folk_Festival

The Dance of Billions

Claude, the Radio Operator

28 Sunday May 2017

Posted by petersironwood in America, apocalypse, family, management, Uncategorized

≈ 6 Comments

Tags

communication, dinosaurs, diversity, family, learning, politics, soldiers, stories

PicturesfromiPhoneChinaParisPrinceton 278

When I was about seven, I got my first bronzed dinosaur, the Tyrannosaurus Rex. I earned bribe money for being good about getting my butt stabbed by penicillin shots. In any case, I discovered these dinosaurs on the last page of my grandpa’s The Natural History Magazine. They looked really cool! The designers had chosen to make the T-Rex’s forearms look more robust than would have been a perfectly scale model with those teeny hands. The T-Rex was great! It was solid and cold and heavy because it was metal. There is something about metal or wood or stone that resonates with me much more deeply than plastic ever could. (Sorry, plastic. I know you are a cool invention and really inexpensive and very malleable and all of that. But, you just don’t touch my soul like wood, metal, and stone do.) When I moved the T-Rex, my muscles felt it. Perhaps this is one reason that I still have much of my dinosaur collection 65 years later. (How many of your plastic toys do you still have from 65 years ago?) I didn’t think so. But they are out there somewhere, along with my own forgotten plastic toys, polluting the world for centuries to come.

Bronze, as you have seen many times in your life, does not look worse when it oxidizes as iron does when it rusts. Instead, Bronze turns a beautiful powdery light green with the slightest hint of blue. So, T-Rex looked beautiful as well.  So, you might well think that the next time I had enough cash for one of these statues (1$ for the small size and 2$ for the large size) I would get another T-Rex. No, I got a Dimetrodon and a Stegosaurus. Later I got a Trachodon and a Brontosaurus. Anyway, what was fun about this diverse cast of characters is how different they were from each other and the richness with which they interacted. There’s no way it would have been as much fun if it were one army of T-Rex’s against another. (Poor brontosaurus’s tail fell off many times but my dad is no longer here to solder it back and anyway, the tail got lost in the last move).

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Similarly, a few years later, when I owned toy soldiers, I enjoyed having ones with different properties; that is, mainly different weapons. Liking the variety must have been true for other kids as well because the sets that I could buy were always mixed. My favorite type of soldier were hollow lead ones.  They were well enough hand-painted that you could see their faces, although not so well that you could determine whether they were fighting out of hate, out of fear, loyalty, patriotism, duty, because it’s a job, or for some private demon. I especially liked the bazooka men. I think I owned four of them. Of course, this weapon takes a while to reload and there probably aren’t a huge number of rounds. On the other hand, there were machine gunners, riflemen (more of them than anyone else), and a couple of officers who were pointing a pistol. There were also a couple of dudes sitting on the ground with a *serious* machine gun tucked between their spread-eagled legs. There were also a couple of hand grenade throwers. Another soldier had a rifle with a bayonet raised up above his head. This made arranging them for a pitched “battle” all that much more interesting. Although they had very different weapons, all of them had obvious lethal capabilities. All but one. There was one poor guy with no weapon whatever. His job was communications. His only visible “weapon” was a rather large boxy radio set. I suppose in a pinch, he could whack someone in the face with it. Even if that didn’t kill them, it would for sure put a crimp in their dinner plans.

It was difficult for me to decide which one of these soldiers I would “be.” I liked the bazooka man a lot. The rifleman looked cool. By the way, there were three versions. One type of rifleman lay on the ground with legs spread and the rifle stabilized by his elbows on the ground. Another type of rifleman sat on the ground and put the rifle across his upright knees for support. The third type, and my favorite, was the proudly standing rifleman. Thinking about it from an adult perspective, he’s probably the guy who was voted by his platoon:  “most likely to die quickly.” But I didn’t think about that then. Sometimes, I thought it would be cool to be the officer pointing the pistol. Obviously, in most ways, it wasn’t as devastating a weapon as a rifle. Although conceivably in very close quarters, he might outmaneuver a rifleman. But there was one guy that I definitely did not want to be.

You guessed it. I never wanted to be the guy on the radio. Let’s call him “Claude.” Claude didn’t get to actually fight! And, it seemed to me at that point that I could stay alive no matter what obstacles and enemies were thrown at me — if only I were an excellent enough rifleman (or bazooka man, or pistol-wielding officer). On the other hand, it seemed as though “anybody” could do Claude’s communications job and would do it equally well. Furthermore, it seemed any enemy could just walk right up and shoot this dude Claude before he knew what hit him and way before he transforms his awkward radio set into a lethal weapon. Of course, Jason Bourne could do it, but I don’t think Claude had that kind of training. And, anyway, the first movie didn’t come out until 2002 and this was the early 1950’s. Treadstone didn’t exist back then. (BTW, this is not “my” Claude but it’s the closest image I could find.)

Claude

As I mentioned, these hand-painted lead soldiers were my favorites but I owned three other types. One were extremely detailed and beautiful lead soldiers. These suckers were expensive and, as I quickly discovered, not very durable in real “battles.” When you smashed them into each other, the horses tended to break, or what was more typical and worse, not break but bend into an uncomfortable and unrealistic position. At that point, I would very carefully ease the broken leg into position, Angstrom by Angstrom… Snap!! It would break off in my hands. That was worse. I felt as though I had personally snapped that beautiful white horse’s leg in half. It always seemed as though I could ease it back into position and I almost succeeded each time. Then, SNAP. Suddenly I am holding a three legged horse in one hand and a piece of horse leg in the other. My favorite of these collections were the “Coldstream Guards” with their white and bright red uniforms with splashes of gold.  It is sad, I can tell you, to be an eight year-old general and not be able to put your most beautiful soldiers into battle. But, beautiful as they were, they were fragile. I did manage to break a few of the hollow leaden ones as well, but I had to work at it.

Then, there were unpainted plastic soldiers. They came in a kind of gray-green suggestive of olive drab. Let’s call it “off-olive drab” like the olive from that bottle of garlic clove filled green olives that you accidentally left at the very back of the fridge for five years. Then, when you finally discovered, it, the olives looked as toxic as rain forest frogs; but far from a beautiful bright warning color, these were so drably off-olive that you almost didn’t see them. But, as for the soldiers, it wasn’t just their uniforms that were off-olive drab. All of them, including the little flat plastic stands, their expressionless faces, and their normal-sized (well, normal scaled I should say) hands exuded that same toxicity of colorlessness. Their one giant advantage was that they were far cheaper than the painted leaden ones. And, whereas the fancy ones were fragile and the leaden ones were rugged but breakable, these all-plastic soldiers could not be broken. For some reason, I do know that they can be cut with an ordinary steak knife provided you have enough patience and are smart enough after you’re caught the first time “ruining” the steak knives, to make sure the second time you experiment when you’re alone. The plastic ones can also be melted. However, melting them had the side-effect of greatly disturbing my parents because of the toxic fumes that permeated our house. (I think we will have to leave for another time the question of why I wanted to know these things). One great thing about these plastic soldiers was that they were to the same scale as the metal ones. So, they could all participate in the same battles without stretching the credibility till it snaps like a rubber band and stings the soul of make-believe.

Ah, but there was as well a fourth type of soldier. These were insanely cheap plastic soldiers! A hundred soldiers for a dollar! I ordered two sets so I would have an amazing two hundred soldiers along with the probably 75 I already had. And then they arrived. Yay! Imagine! My army would now rival those of Caesar, Hannibal, Grant, Patton!

My first clue that something must be terribly wrong was the size of the shipping box — unbelievably small for 200 soldiers. I opened the boxes and then got to the actual soldiers. They were in 2 point font.  They were approximately the size of one of the feet of my other soldiers. And, these soldiers gave a whole new depth of meaning to the expression, “cheap plastic.” These soldiers were fabricated out of some material that was like what plastic uses when it doesn’t bring out the good stuff for company. And, “fragile” doesn’t quite do justice to the care with which these teeny slats of plastic needed to be handled. Oh, by the way, speaking of “slats,” did I mention that they were two dimensional? Did I mention that not only couldn’t you discern the motivations of the solider from their face, you couldn’t discern whether they even had faces. These soldiers were not of molded plastic; they were basically stamped. In fact, each solider had to be detached from a long plastic rod by twisting.

How could I have possibly known I would waste my two dollars? The picture that accompanied the advertisement for these soldiers depicted something other than their product. The picture showed something every bit as detailed and colorful and three dimensional as the hollow leaden soldiers. These same comic books also advertised “sea monkeys.” In the picture, there are “families” of little human-looking aquatic monkeys. You can tell what mood they are in and how the various family members interact. Well, I thought this was fantastic! But I didn’t totally believe it was possible either so I asked my grandpa whether they were real. He said they were just brine shrimp. I also saw that there was a teeny asterisk in the corner of the picture, half hiding in the seaweed that some of the “sea monkeys” were harvesting for the family meal. Then, in almost unreadably tiny type, the asterisk was explained, “visual depiction may not precisely duplicate visual characteristics of crustacean provided”  or some equally incomprehensible legalese gibberish that very few 8 year olds are going to comprehend (in the more recent version shown here, I don’t even see that cryptic warning).

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Apparently, we live in a society where that’s okay. I think part of the reason it’s okay is that we live in a very differentiated society. If you think about the single artist, craftsman, or chef, they are much more about substance than puffery. You don’t typically expect someone who makes something to be dishonest about what it was they did. However, hiring a advertising expert brings into play a different set of factors. The advertising person cannot make a better painting, or chair or soufflé. Their expertise and their “product” is in making people buy the substantive product. If they can lie, exaggerate, or mislead and get away with it, so long as sales go up, that is a win for the advertiser. Needless to say, they would never describe what they do as a lie. Because, after all, who would advertise a “lie” as being a “lie”? Then, you might not want to buy one. They have a whole raft of explanations as to why what they are doing is really in everyone’s interest. They’ve rehearsed it and perfected it and —- since this is what they expert in — they will probably have you agreeing with them. I’m not sure it is just fine and dandy, especially when it’s combined with a low quality product such as brine shrimp or “toy soldiers” that are too small to be used or played with as toy soldiers. In these cases, the actual product is nothing like what they “depicting” it as.

It gets a bit murkier when their are unstated but implied benefits. BMW actually does make a fine car. However, you are not going to be driving it long if you drive it the way it is portrayed on commercials. Similarly, a car is not going to be very often the snappifying head-turner among young people seeking a mate that the advertisers would have you believe. It isn’t merely that advertising tends to have us spend money on products and services that aren’t really filling our needs, although that is problematic. We spend a huge amount of money on junk food, cosmetics, and so on — and more than on medical research. But in addition to that, doesn’t it seem to undermine the meaning of truth in all human discourse? Or, is it okay to lie if you are an advertiser because they are doing it for money? In other words, it’s okay to lie if you are benefiting yourself, perhaps because you are undoubtedly benefiting your client even more?

We are more and more and more connected electronically. This is good news. And this is bad news too. One thing, though is certain. The potential impact of a lie is tremendous and much much more than it was in the past. In distant times, a lie had only local impact. Now, a lie could literally destroy the world. So, to me, the balance point of when it’s “okay to lie” is way different than it was 20,000 years ago.

I believe there is a way for people to provide value to each other honestly and still have a thriving economy. In any case, even if we never reach that point and advertisers continue to oversell products, can we at least try to be vigilant not to let that attitude toward the truth permeate every other aspect of life? A large complex and highly differentiated society can only exist in an atmosphere of trust. You must trust that the drivers of the other cars on the road are not trying to kill you. You must trust that the food you buy is not poison. You must trust that the policeman is there to protect you. If that trust breaks down, there is no longer a society. So intentionally lying in order to make a buck (or a point) is really a push toward utter chaos and anarchy. Obviously, no single push will bring us there, but we must be extremely careful. Why? Because lack of trust is contagious (as is trust). A slight imbalance between trust and mistrust could become a vicious cycle. Information is the resolution of uncertainty, not the multiplication of uncertainty.

A communication network of people becomes more valuable as the number of people increases. A network of, say, 350,000,000 people is much more valuable than 10 relatively homogeneous networks of 35,000,000 each. And, to take this to the extreme, it’s much more valuable than 350,000,000 networks of one person each, no matter how smart or strong that one person is or how many treasure-troves of weapons they have. We need to work together whatever differences exist. That’s why it’s important that we all keep communicating. That’s why it’s important that we try to be as truthful as possible. That’s why I now think that Claude, the radioman, may be the most skilled and crucial solider of all.

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(The story above and many cousins like it are compiled now in a book available on Amazon: Tales from an American Childhood: Recollection and Revelation. I recount early experiences and then related them to contemporary issues and challenges in society).

Find it on: my Amazon author page

The Invisibility Cloak of Habit

25 Saturday Feb 2017

Posted by petersironwood in America, psychology, Uncategorized

≈ 48 Comments

Tags

adaptability, flexibility, habit, learning

stopsign

“No, you’re not wrong; I’m wrong!”

How often have you heard, or uttered these words? Seldom is my guess. In fact, you may have even misread these words.

Michigan winters are hard. Even in the lower peninsula at the University of Michigan where I went to grad school, winters are long, snowy, bitter cold, and often feature treacherous ice storms. But that made springtime that much more soul-saving. Often, when it was sunny and warm, I would teach my introduction to psychology classes outside on the lawn near Angel Hall. Nearby ran one of the “main drags” in town including a T-shaped intersection. The street going into the main drag included a stop sign for the first three years I lived in Ann Arbor.  And, then, there was a change. Whatever the design rationale, the highway department reversed the situation so that traffic on the main drag now had stop signs both ways and the other street was free to turn onto the main drag. That doesn’t seem  like a tsunami of a change, does it?

Yet, my classes were often interrupted by screeching tires, and honking horns. Society had not yet evolved to the point of pulling a gun and shooting someone for a traffic faux pas. That would still require years of work on the part of the NRA to convince people that they needed “protection” for road rage (which coincidentally made road rage that much more deadly). But back in the 1970’s, my classes were not interrupted with gunshots. But aside from the screeching tires and honking horns, we could hear plenty of screamed profanity.

What made that an interesting situation to discuss in the intro psych class was that it was never the people who actually had the right of way who did the honking and screaming. It was always (at least so far as I observed) the people who sailed right through the new — and unseen stop signs! These stop signs were in plain view. This was not at all like the stop sign I sailed through years later in Westchester. That stop sign was well-hidden behind trees and then made more invisible by spray paint. I guess some teen-agers thought it would be pretty cool to cause an auto accident. Sigh. But let’s teleport back again through time and space to Ann Arbor a couple decades earlier. Those new Ann Arbor stop signs were large and clearly visible to anyone. In fact, both signs were both easily visible to the psych class from 75 yards away. But they were apparently under a magic spell because these same stop signs were invisible to drivers who had driven the main drag for many years. They “knew” the stop signs were not there. They “knew” there was a stop sign on the cross street. So, to many (not all) drivers, these stops signs were under an “invisibility cloak” created by their own expectations.

Furthermore, when drivers did sail through the stop sign and then found themselves almost in an accident, slamming on their breaks and swerving to avoid the accident, it was invariably followed by a loud blaming exercise. The “blame” of course, was always on the other driver — the one actually following the law. In the 5-6 near misses we observed, we never saw someone sail through a stop sign and then realize their mistake and apologize. Nope. Not once. It was always an anger display at the “idiot” who had gone right through the (non-existent) stop sign. If you read the last blog post about “Big Zig Zag Canyon” you are already familiar with how our expectations of reality can be slow to match actual reality.

Such situations remind me a little of tether ball. As a reminder, tether ball is played with a ball that is…tethered. The ball is much like a volleyball but connected by a rope to a pole. The players try to hit the ball and wind it completely around the pole in “their” direction. (This game is made for two righties or two lefties). Anyway, as the cord wraps itself around the pole once, the cord shortens and the radius of the ball path is shorter meaning it comes around more quickly. So you need to adjust your timing. But the typical behavior, at least for beginners, is to jump up a little late because everyone bases their timing on the previous cycle rather than the next cycle. The player realizes they are late and adjusts their timing. Unfortunately, they typically adjust to the last cycle and are once again late. They do keep adjusting but always one revolution too late. As a result, the ball whips around faster and faster wrapping itself into the pole.

In attempts to build artificial intelligence systems, computer scientists encounter the “update problem.” As the world changes, so too must the reactions of the system change. But what kind of change in the environment is related to which changes in necessary reactions? In many cases, humans are pretty good at this. In other cases, not so much. Let’s say, for instance, that you routinely set your clock radio for 7 am in the morning. One evening, you go out for dinner at the Fish Market and bring home left-overs which you put in your fridge. Now, you immediately go and make sure your alarm is set for 7 am, right? No, of course not! You have a model of the world that enables you to realize without any conscious thought that putting leftovers into the fridge in the kitchen will not change your alarm setting.

Let’s take another example. You drive to a golf course and park. You take out your clubs and get ready to play a round. But you realize you need a new golf glove so you buy one at the check-in desk. Fine. But now you play the entire round wondering where your car will be when you’re done. No you don’t! Of course not! Again, your model of the world allows you to realize that there is no way buying a new golf glove can cause your car to appear in a different place. This is not in actuality completely true. Someone at the check-in desk could look at the credit card you used to buy the glove, ask for ID, realize you are going to be occupied with golf for the next 3-5 hours, call their buddy at the DMV, find out your license plate and then call their car thief buddy who finds your car and steals it. That’s extremely unlikely but theoretically possible.

Anyway, what is mainly easy for humans is not that easy for AI systems. It might be configured in such a way that whenever anything changes, it needs to recheck everything. But occasionally, people are confused about the update problem as well. As AI becomes more ubiquitously integrated with the Internet of Things, our own models of what is related to what may well be as outmoded as an Ann Arbor driver. You believe putting something in your fridge cannot affect your alarm setting. And that is true for your “dumb” fridge. But what about a “smart” fridge? It might infer, based on your past behavior, that you typically eat leftovers for breakfast. Your home command center reads the bar codes on your leftovers and realizes it will take you an extra five minutes to consume the dinner-breakfast you brought home. So, it automatically changes your alarm to 6:55. Helpful? Even today, how many of us can really say for certain what the interactions might be among the remote controls and settings for the various components of our home entertainment systems?

Although humans are still much better than computer systems at solving the update problem, we still make errors. Here’s one I remember. We had a small workout room at NYNEX Science and Technology where I ran the Artificial Intelligence lab. In this small workout room was an ordinary wall clock. For years, I used the workout room at noon, and glanced at the clock to check the time. At one point, the equipment was moved around and I realized that the clock would be much easier to see on the opposite wall. So, I moved the clock to the opposite wall. I got on the treadmill and about ten minutes later glanced at the clock to check the time. Only I did not glance at the clock. I glanced at where the clock used to be. Think about that. I myself had moved the clock a few minutes earlier. Obviously, I “knew” where the clock was now positioned. And yet, I felt like a clueless Ann Arbor driver.

Another common sighting of the “invisibility cloak of expectation” came at IBM Watson Research Center. This is a place where Nobel Prize winners work. Anyway, the computer science department was housed for many years at an office building in Hawthorne. Restrooms were conveniently located near the stairwells on every floor. On three of the four floors, the men’s room was on the right. But on one of the floors, the women’s room was on the right. Whether the designers did this knowingly for a joke, I am not sure. But on the “odd” floor, men often wandered into the women’s room and women into the men’s room. Now, the doors for these restrooms were not marked in Kanji characters or ancient Greek. No, they were clearly marked in English. Although the computer science department consisted of people from all over the world, they all read English quite well. But expectations apparently trump perception. That seems to be the case for everyone some of the time and for some people nearly all the time regardless of intelligence or education. People very often see (or don’t see) based on expectations rather than the evidence of their senses.

Is there anything that can be done to help us remove our blinders and see what is really there? I think so, but it isn’t easy. The first line of defense is social. What do other people see? Chances are, if you were milling around in a park and suddenly everyone else starting running and screaming away from the swing set, you probably would too even if you saw nothing at all unusual. However, in the Mysterious Case of the Ann Arbor Stop Sign, people immediately interpreted the other driver’s behavior, not as another source of information, but as proof that the other person was a careless or demented driver. Not only did the drivers not see the “obvious” stop sign but they completely overlooked the possibility that they may have been wrong themselves.

This may be “human nature” but I suspect that aspect is exaggerated by an overly competitive school system and society. In school, we are molded to try to get good grades. Ideally, “grades” would not be so much about comparing people but about realizing what you still needed to learn. In society, we have perverted such intrinsically social and cooperative activities as dancing, cooking, singing, and dating into “contests.” At work, too often, a project failure results in finger-pointing rather than problem solving and prevention. Whatever the reason, it seems incontrovertible that people in our society are bunny-quick to blame others and tortoise-slow to blame themselves.

In The Walking People by Paula Underwood, she describes the “Iroquois Rule of Six.” This is a rule of thumb they use to avoid over-focusing on the very first explanation of behavior that springs into mind. Suppose you work for a large multi-national IT company and find yourself sitting alone in meeting room P-45. You glance at the clock. 10:10. You take out your calendar, whether paper or electronic, and re-read your note: Meet Joe, 10 am, P-45. Here it is 10:10 and he hasn’t shown up! It is natural to have some thought like this trounce through your head, “What he hell? What’s wrong with Joe? I guess he just doesn’t really care about our project!” Maybe. But the Iroquois Rule of Six might get you to consider at least five alternatives such as: 1. Maybe Joe is from a culture where 10:15 is “on time” for a 10 am meeting. 2. Maybe you wrote down the wrong room. 3. Maybe you wrote down the wrong time. 4. Maybe you wrote down the wrong date. 5. Maybe you are not actually in P-45. 6. Maybe the clock is wrong. 7. Maybe Joe cares about the project but is stuck in traffic. And so on. It isn’t so much that we human beings grab on to the first thing that pops into mind. The problem is that once we do grab onto an interpretation of events, we never let go!  We don’t consider other possibilities.

 

My grade school friend Butch had had an uncle who had fought in the Pacific in WWII. He gave Butch this really cool book about how to survive off the land. One thing I read stuck with me. Monkeys are among the easiest wild animals to catch, not because they are stupid but because they are smart. One simple technique is to put two holes in a coconut shell and hollow it out as much as possible. Then, you slip a treat like a nut or small piece of fruit inside. The monkey comes along and grabs hold of the treat. Their hand, which went easily into the hole cannot get out while their fists are balled up holding the treat. So, you walk up to the monkey and club it and cook it and eat it. Monkeys are fast. It would be easy for the monkey to let go of the treat and scamper away. But they won’t. (At least, that is what the manual claimed). How much are we like the monkey? We grab at an explanation that makes us feel good and stick with it. We cannot let go. And we cannot accept the possibility that we ourselves might be wrong. Only in that last split second before the monkey’s skull is split open does it perhaps think, “Let go. Run. Too late.” Can we do better?

The United States, among other countries, has the intellectual capacity and the urgent need to quickly and fully develop new energy sources that are cheap, reliable, renewable, clean, and not dependent on foreign wars. And we are. In a trickle. But we are giving corporate welfare to old energy oil company kingpins because they are lavish campaign donors in a torrential river of cash. If you had a huge hole in your pocket that was draining all your cash, you’d see to fixing it quickly. But the oil drain isn’t so obvious. It steals far more of your money than a pickpocket could. But it’s well-hidden. Of course, at least until lately, oil money doesn’t come right out and say, “We know we’re rich but we deserve it. Give us more!” But we are so much in the habit of using non-renewable resources that we don’t think twice about it. And, those habits and expectations are played on plenty so that we are trained to think: “EPA- who needs it?” “Climate Change – unproven science”, “Solar and wind power are great but way off in the future”, “Pollution may cause cancer and asthma but that’s the price of civilization.”

The cheap oil prize that we so greedily grabbed hold of is now the trap that will get us killed, quite literally. It’s what we’ve been doing for many years. Why let go now? Instead, it’s easier to scream at others: “There is no stop sign here!!” Eventually of course, people change and civilizations change. But to change too slowly means you could be the cause of an accident; you glance on the wrong wall to see the time; you miss the tether ball on every cycle. Or, it could just mean complete annihilation. Maybe you could at least let go for a little while. Maybe you could at least let go with one hand. Maybe you could just forget the prize and the coconut and get away before it’s too late. I hope so.


 

(The story above and many cousins like it are compiled now in a book available on Amazon: Tales from an American Childhood: Recollection and Revelation. I recount early experiences and then related them to contemporary issues and challenges in society).

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Twitter: JCharlesThomas@truthtableJCT

Trumpism is a New Religion

09 Monday Jan 2017

Posted by petersironwood in apocalypse, health, Uncategorized

≈ 78 Comments

Tags

ethics, learning, politics, religion, Trump

(This blog post is a temporary departure from Schooled Haze and contemplations of AI/HCI).

finalpanel1

Trumpism is less a political offshoot of Republicanism than it is a new religion, at least for a substantial number of Trump supporters. I keep seeing posts from various liberal friends recounting nasty infantile things that Trump has done or said as though as to say, “Well, now! That is so completely outrageous, stupid, mean-spirited, vain, or evil that surely you Trump voters will now see how you were wrong.” No. That is never going to happen. I think the “mistake” is to think that Trump is a political leader when he is actually, for many, a religious leader. 

As Trump himself once famously bragged, he could shoot people in the middle of the street in broad daylight and his followers wouldn’t desert him. It doesn’t matter what he does. His value is taken as a given and everything else flows from that. You won’t convince people who are Hindu, Buddhist, Christian, or Muslim to change religions because you claim to have “facts” about how bad some particular religious figure is. It will simply mean they will discount your facts and their source.

Why and how could Trump become a religious figure? He seems offhand to be the complete antithesis of what most of the major religions espouse. Well, yes, but those religions I mentioned earlier arose in earlier times…much earlier. In the USA, 70% of the people claim to be Christians. But what really matters are people’s actions, not their claims. The evidence is all around us that for many people, the real religion of America is quite different from Christianity.

We have a TV culture and a popular culture and what many people really value (as measured by their actions) are things like money, greed, vanity, self-promotion, immediate gratification, superficiality, anti-intellectualism, self-righteousness, fame, and arrogance. We call people who hold high positions in a company “business leaders” regardless of whether they are or are not actual leaders. We have articles written about which colleges are “best” when the entire analysis is about the ROI of your tuition dollars. Social media are filled with “top ten” lists of ways to advance your career that take three minutes to read. We talk about someone’s “actual worth” when what we’re really talking about is their financial worth. We rank order tennis stars, golf stars, baseball stars, and basketball stars according to how much they earn. Where is the list according to their skill, elegance, mentorship, or how much they build team spirit? These things are still talked about on occasion but many people accept that the only “objective” measure of value is money.

We have transmogrified what are essentially cooperative activities like dancing, cooking, dating, and singing and made all of them into competitive contests on TV.  Many of us have accepted as “normal” that all a corporation is expected to do is make the most money possible. What used to be “beyond the pale” ethically is now treated as just taking care of the bottom line. A few random examples follow. It is “normal” business practice now to send snail mail that appears from the envelope to be a check or official government business when it is, in fact, nothing but advertising. E-mail and snail mail are labelled as “In response to your query” or “As you requested” when there is no such query or request. Drinks that consist of high fructose corn syrup and water with dyes (and quite possibly FDA-grandfathered addictive ingredients) are labelled as “Natural” and “Healthy.” Did you know that “Unscented” is the name of an actual fragrance? So if you buy cat litter or fabric softener that is “unscented” thinking that you are avoiding the nasty chemicals, you are simply buying stuff that is scented with a scent called “unscented.” Recently, Wells Fargo which you don’t typically think of as a “fly by night” outfit, was caught charging customers for setting up accounts that were never asked for. Minors cannot purchase cigarettes, alcohol, or marijuana. However, your ten year old can go into any grocery store and get “air fresheners.” These typically contain ingredients which include a known carcinogen, a chemical known to mess up your hormone balance, and a chemical which deadens your sense of smell. Essentially, an “air freshener” does nothing of the sort. It pollutes your air; it doesn’t “freshen” it whatsoever. Meanwhile, sports figures such as Lance Armstrong, who vigorously denied doing performance enhancing drugs apparently not only did them but threatened other athletes not to expose his drug use.

I do not want to overstate this. Most people most of the time are still honest, hard-working, and fair. The media gets paid by advertising dollars however and is therefore motivated to report only on the worst of human behavior. Very few will buy a newspaper whose headline reads, “2.5 million US Muslims worked peacefully today.” But if one goes on a shooting rampage, you can bet it will be a headline. Do you recall any headlines about Timothy McVeigh being a Christian?

Our elections and politicians are bought and paid for largely by a few multi-billionaires. A long term campaign to encourage people not to trust “intellectuals”, scientists, educators, and journalists has left people believing in fake news and social media instead. In some cases, even such blatantly obvious absurdities as “January 2017 Friday the 13th! — There will not be another Friday the 13th for 666 years!” are posted and reposted on Facebook. “Mars will never be closer to the earth!” (This with a picture that shows Mars the apparent size of the Moon). The only reason for such things is basically to serve as click bait. “Copy and Share if you are against the senseless killing of helpless kittens.”

That is the background against which we need to understand Trump and Trumpists. It doesn’t matter to Trumpists that he made more money by stiffing people. It doesn’t matter that he bragged about being able to grab women by their private parts. In fact, these are seen as plusses. He embodies the values and behaviors that symbolize a new “religion.” The problem with Christianity as a religion is that it (at least in many versions) champions the downtrodden, teaches humility, asks us to love our neighbor as ourselves, warns us not to judge lest we be judged, encourages us do to unto others as we would have them do unto us. That’s okay for a couple hours on Sunday. But it really doesn’t jibe with perceived success in the modern business world. Actually, you certainly could run a business and be successful that way. But being merely successful isn’t enough. If you want to be sure to be a billionaire despite having only mediocre talent, then the path of lying, cheating, and stiffing people seems more promising. The tension between what the Bible says is good and what society actually rewards is too much for many people to bear. As a result, some churches, ministers, and practitioners focus on little slivers of decontextualized Christianity such as homophobia or a prohibition about birth control. Some even promulgate the idea that if you are rich in worldly goods, it is proof that God is smiling on you. And these tactics kind of work a little bit. But it doesn’t work nearly so well for some people as embracing a new religion that celebrates the same values as our “civil” society.

How does this perspective on Trumpism help? First, it helps us understand that Trump supporters will not be shocked if he fills cabinet posts with second rate people who appear to be joining government to line their own pockets. This is expected behavior by adherents to the new religion. Trumpists may well discount evidence of this as being fabricated by liberal media or they simply think it is evidence they are “hard-headed business people” who will make government “more efficient and effective” like private enterprise. Well, I have interacted with government agencies. And, I have worked in some of the best companies in America. You know what? They are both “inefficient.” How is your Montgomery Ward stock doing these days? How about Enron? Borders? Companies go out of business all the time. They have no magic formula that makes them efficient and effective. The idea that government is “inefficient” and private enterprise is “efficient” is just nonsense invented by people who want to send more of your dollars to private enterprises in which they have a vested interest.

Second, seeing Trumpism as a religion explains the passionate fire of many Trump supporters. It also explains how they can rationalize hate crimes in their own minds. As the religious leader of Trumpism, Trump has given permission and even encouraged violence in his name.

Third, Trumpism as a new religion explains the shallowness of thought that pervades it. Most major religions have centuries of debate and discussion about how to interpret various passages in sacred writings etc. During many parts of the history of these religions, many of the smartest most thoughtful people ended up studying — even devoting their life — to these older religions. There hasn’t been time for that yet with Trumpism. Whatever Trump tweets is the on-going gospel to the Trumpists. Trumpists themselves do not typically call it a religion. They may think their extremism is patriotism. Others may think it is simply practical. In any case, the shallowness and sloganism of Trumpists is seen as a feature, not a bug.

Fourth, understanding that our society is so ripe for Trumpism suggests that simply voting out Trump or even having him impeached, while it might prevent or delay atomic war or dictatorship, is not the complete answer. Our entire society needs to become more patient, less greedy, more cooperative, less competitive in matters that don’t require competition, more accepting and less self-righteous. We need to celebrate the people of substance and ability in every field from bricklaying and carpentry to science and teaching. We need to stop celebrating people simply because they are in the news or have inherited a lot of wealth. Trump and Trumpism are symptoms of something much more pervasive. Trump may be the cancerous tumor in the body politic, but our immune system is badly compromised or that tumor would never have grown so fat and ugly. We must also understand that our body politic still contains many healthy cells! Don’t despair! Instead, repair! Be one of those healthy cells. Survive and thrive. Civilization hasn’t fallen yet. During 2017, we can collectively perform a Billion Acts of Compassion and Kindness. #BACK2017.

Ban Open Loops: Part Two – Sports

14 Friday Aug 2015

Posted by petersironwood in management, psychology, sports

≈ Leave a comment

Tags

AI, cognitive computing, Customer experience, customer service, education, learning

Sports and open loops.

Sports offers a joy that many jobs and occupations do not. A golfer putts the ball and it sinks into the cup — or not. A basket-baller springs up for a three pointer and —- swish — within seconds, the shooter knows whether he or she was successful. A baseball hitter slashes the bat through the air and send the ball over the fence —- or hears the ball smack into the catcher’s mitt behind. What sports offers then is the opportunity to find out results quickly and hence offers an excellent opportunity for learning. In the previousiPhoneDownloadJan152013 593 entry in this blog, I gave examples of situations in life which should include feedback loops for learning, but, alas, do not. I called those open loops.

Sports seem to be designed for closed loop learning. They seem to be. Yet, reality complicates matters even here. There are three main reasons why what appears to be obvious opportunities for learning in sports is not so obvious after all. Attributional complexity provides the first complication. If you miss a putt to the left, it is obvious that you have missed the putt to the left. But why you missed that putt left and what to do about it are not necessarily obvious at all. You might have aimed left. You might not have noticed how much the green sloped left (or over read the slant to the right). You may not have noticed the grain. You might not have hit the ball in the center of the putter. You might not have swung straight through your target. So, while putting provides nice unambiguous feedback about results, it does not diagnose your problem or tell you how to fix it. To continue with the golf example, you might be kicking yourself for missing half of your six foot putts and therefore three-putting many greens. Guess what? The pros on tour miss half of their six foot putts too! But they do not often three-putt greens. You might be able to improve your putting, but your underlying problems may be that your approach shots leave you too far from the pin and that your lag putts leave you too far from the hole. You should be within three feet of the hole, not six feet, when you hit your second putt.

A second issue with learning in sports is that changes tend to cascade. A change in one area tends to produce other changes in other areas. Your tennis instructor tells you that you are need to play more aggressively and charge the net after your serve. You try this, but find that you miss many volleys, especially those from mid-court. So, you spend a lot of time practicing volleys. Eventually, your volleys do improve. Then, they improve still more. But you find that, despite this, you are losing the majority of your service games whereas you used to win most of them. You decide to revert to your old style of hanging out at the baseline and only approaching the net when the opponent lands the ball short. Unfortunately, while you were spending all that time practicing volleys, you were not practicing your ground strokes. Now, what used to work for you, no longer works very well. This isn’t the fault of your instructor; nor is it your fault. It is just that changing one thing has ripple effects that cannot always be anticipated.

The third and most insidious reason why change is difficult in sports springs from the first two. Because it is hard to know how to change and every change has side-effects, many people fail to learn from their experience at all. There is opportunity for learning at every turn, but they turn a blind eye to it. They make the same mistakes over and over as though sports did not offer instant feedback. I think you will agree that this is really a very close cousin of what people in business do when they refuse to institute systems for gathering and analyzing useful feedback.

If learning is tricky —- and it is —- is there anything for it? Yes. There is. There is no way to make learning in sports —- or in business —- trivial. But there are steps you can take to enhance your learning process. First, be open-minded. Do not shut down and imagine that you are already playing your sport as well as can be expected for a forty year old, or a fifty year old, or someone slightly overweight or someone with a bad ankle. Take an experimental approach and don’t be afraid to try new things. Second, forget ego. Making mistakes are opportunities to learn, not proof that you are no good. Third, get professional help. A good coach can help you understand attributional complexity and they can help you anticipate the side-effects of making a change.

Soon, I suspect that the shrinking size and cost and weight of computational and sensing devices will mean that training aids will help people with attributional complexity. I see big data analytics and modeling helping people foresee what the ramifications of changes are likely to be. There are already useful mechanical training aids for various sports. For example, the trade-marked Medicus club enables golfers to get immediate feedback during their full swings.as to whether they are jerking the club. Dave Pelz developed a number of useful devices for helping people understand how they may be messing up their putting stroke.

It may take somewhat longer before there are small tracking devices that help you with your mental attitude and approach. We are still a long way from understanding how the human brain works in detail. But it is completely within the realm of possibility to sense and discover your optimal level of stress. If you are too stressed, you could be prompted to relax through self-talk, breathing exercises, visualization, etc. You do not need technology for that, but it could help. You may already notice that some of the top tennis players seem to turn their backs from play for a moment and talk to an “invisible friend” when they need to calm down. And why not? Nowhere is it law that only kids are allowed to have invisible friends.

“The mental game” and which kinds of adaptations to make over what time scales are dealt with in more detail in The Winning Weekend Warrior How to Succeed at Golf, Tennis, Baseball, Football, Basketball, Hockey, Volleyball, Business, Life, Etc. available at Amazon Kindle.

Intra-Psychic Learning

08 Saturday Aug 2015

Posted by petersironwood in psychology

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Tags

AI, cognitive computing, learning, sports

Intra-Psychic Learning plays a crucial yet largely unacknowledged role in human intelligence. It will also play a critical role in so-called “artificial intelligence” or “the singularity.” In general, the paradigm most talked about in learning, whether by psychology professors or the general public, focuses on the role of external experiences. Famous examples include Pavlov’s dogs who exhibited classical conditioning. A bell was rung whenever food was presented and eventually the bell sound alone caused the dog to salivate. This works for humans as well. Just watch someone cut open a fresh lemon and you will find yourself puckering up and salivating! In operant conditioning, a rat learns, probably through a shaping process, that some behavior, say, pressing a lever, results in a reward such as receiving a food pellet. Eventually, the rat presses the lever. Both of these kinds of mechanisms are important and play a part in animal learning as well as human learning. Both kinds of learning are useful for AI as well. In humans (and to some extent in other animals as well), you do not have to “be in the loop” in order for learning to take place. You can *observe* another person getting a reward doing X and you might immediately try that behavior for yourself. Indeed, human beings take this one step further and can be induced to try (or not try) something based on what someone *says* about a behavior leading to a consequence. You don’t *have* to touch a hot stove and get burned or even watch someone else get burned by touching a hot stove in order to fear touching a hot stove. For most people most of the time, you can be told about hot stoves and that is enough. All these forms of learning focus on personal, observed, or bespoken information that actually exists about consequences in the real world.

However, there is another important way that we learn and it is based on checking intermediate results against each other without the need for any ground truth observation in the real world. I first mentioned this in my dissertation. I was studying human problem solving and fascinated by the observation that human chess players, who have excellent memories for real chess positions, would often examine one branch of a move tree, study another branch and then return to study the first branch again. This is not likely because they forgot. Instead, I believe that looking at the second branch taught them fundamental things about what was true for this particular chess position, and they then used that information to re-evaluate what they saw during their re-examination of the first portion of the game tree. Notice that in all of this thought process, they had not actually made a move in the real world and not seen their opponent’s actual response. They certainly did not yet get feedback about the ultimate outcome of the game.

In chess, as in many if not most endeavors in life, one may learn a great deal by examining things from various mental angles and comparing the results without waiting for actual feedback from the external world. Consider the case of a playwright writing a script. As they are writing, they are imagining the action, the facial expressions, the tone of voice. They are “checking” how the various characters react to what is being done and said. If something doesn’t “ring true” they will alter what they are writing. Of course, this process is not perfect and they may well make additional changes based on a reading and based on rehearsals. But many of the potential paths are already examined, selected and modified based on imagination alone.

Consider another interesting case that was extremely common through most of our evolutionary history and is still somewhat common today. A person walks through a physical environment. As they walk, they see before them a host of objects in a hypothesized set of physical relationships. In many cases, the information that is presented is extremely minimal at first. It is hard to tell whether that is a stranger over there or your cousin Bill. That looks like an oak tree, but maybe not. Is that a painting of some cedar trees on the side of that building or are those actual cedar trees over there? The brain is making a huge number of perceptual hypotheses about what these objects are and how they are arranged. As you move forward, you gain more detailed information. Now, you can clearly see that that is not your cousin Bill. That tree is definitely a sugar maple. Those are just well executed paintings of cedar trees and so on. You can use the difference in hypothesis weights between every two physical steps to update the weighting functions on all these perceptual hypotheses! You need not wait until you actually get verification that that is a maple tree. You do not wait until you reach the Bill-like stranger to make a modification in your weighting functions. In fact, you will probably pay little more attention to this figure as you approach. You already have enough information to learn. If, indeed, as you approach still more closely and Uncle Bill calls out to you —- making you suddenly realize you have prematurely concluded this was not Bill — you will again update your recognition function weightings. This may even come to consciousness and you may remark, “Uncle Bill! I hardly recognized you without your beard!”

This type of learning also plays an important part in improving sports performance. As a person improves their skill in golf, basketball, tennis, baseball, etc., they begin to anticipate earlier and earlier whether they have “executed” the move properly. An experienced tennis server, for example, generally knows long before their serve is called “out” that they have made an error. This process is not infallible, of course, but it is statistically better than chance, and for very skilled athletes it is much better than chance. You can see it when a slugger hits a home run and they take a skip step and watch the ball go out of the park. (There can be a downside to this facility of intra-psychic learning in sports under certain circumstances as explained in chapter 23 of The Winning Weekend Warrior). This means that the skilled athlete gets “feedback” from their own mental model of what they did critical seconds before a beginner does who must wait for feedback from the real world.

These kinds of phenomena are not limited to sight, or indeed, any one sense. You hear a very faint noise. You imagine it to be a cardinal singing. As you walk closer to the bird, you get a better signal and are more certain it is a cardinal. You can use the difference in certainty to internally reward those neuronal paths who were shouting “cardinal! cardinal!” And, you demote those neuronal paths who were shouting, “car backfire” or “firecracker” or “church bell.” If you get close enough to see the cardinal, you do even more internal tuning based on the inter-sensory verification. Similarly, if you walk toward what appears to be an uneven patch in the terrain, you imagine what you must do to compensate for that variation in the terrain. As you step on the uneven spot, your tactile and kinesthetic senses give you feedback about the terrain. You use this panoply of information from various senses to tune all of them.

While it is vital that, at the end of the day, we obtain feedback about actual consequences, a huge amount of human learning takes place simply by comparing what we think we know based on scant evidence to what we think we know based on slightly less scant evidence. I believe we are doing this continually within and across all our senses and that it actually accounts for the majority of our learning.

The Winning Weekend Warrior

Learning by modeling; in this case by modeling something in the real world.

Learning by modeling; in this case by modeling something in the real world.

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