• About PeterSIronwood

petersironwood

~ Finding, formulating and solving life's frustrations.

petersironwood

Tag Archives: scam

Starting your Customer Experience with a Lie

26 Friday Sep 2025

Posted by petersironwood in America, essay, management, Uncategorized, user experience

≈ Leave a comment

Tags

Business, cancer, Customer experience, Democracy, ethics, honesty, marketing, scam, spam, truth, UX

I really need someone to explain to me the strategy behind the following types of communications.  I get things in email and in snail mail and they start out with something like, “In response to your recent enquiry…”, or “Here is the information you requested.” or “Congratulations!  Your application was approved!”  More recently, I’ve gotten text messages giving my “secret code” (which I shouldn’t share with anyone) which will allow me to access my account with unexplained riches of cryptocurrency.

 

 

 

 

 

 

And…they are all LIES!  I understand that sometimes people lie.  And I understand that companies are sometimes greedy.  But I do not understand how it can possibly be in their interest to start their communications with a potential customer with a complete and easily discovered lie.  What is up with that?  So far, the only explanation I can gather is that they only want a very small number of very very gullible (perhaps even impaired?) customers that they can soak every penny out of so the initial contact is a kind of screening device.  ??  Any other suggestions?

In the eleven years since I first published this post, the level of lying and misdirection has only increased. It has spread like a cancer to every segment of American society. Perhaps that is not surprising given that the we have a convicted felon (for fraud) in the “Whites Only House.” Many politicians of the past have bent the truth (encouraged a certain “spin” on the facts).  But typically, this has done in a way that’s hard to trace or hard to prove or is targeted to specific issues. The lie of “trickle down economics” is one that has transcended Republican and even many Democratic administrations for decades. 

In essence, trickle down economics is the lie that by giving special breaks to the very wealthiest individuals and corporations in the country, it will increase their wealth but that increased wealth will actually benefit everyone because the very richest people will spend that extra money and stimulate demand and everyone will get richer. In case you’ve been asleep for the last fifty years, that’s a lie. 

 

Increased wealth in America happened largely because of increased productivity. People invented tools and processes that were more efficient. Some of these innovations and improvements were due to inventions. Many of these inventions were driven by breakthroughs in science and technology. Other improvements were simply because workers learned how to do things better from experience and we as a people got better at sharing those improved ways of doing things. Increased productivity led to increased wealth which was shared by owners and workers. Profits went up faster than costs but so did wages. Nice. 

Until about the mid 1970’s. Since then, productivity has continued to increase, but nearly all of the increased wealth has gone to the greediest people on the planet. Along with the lie of “trickle-down economics” several ancillary lies have been told over and over. One is the myth of the “Self-Made Man” which suggests that billionaires shouldn’t have to pay taxes because, after all, they earned their money by working 100,000 times harder and smarter than everyone else. Bunk. See link below. 

Another ancillary lie is that we must pay CEO’s and people who own stuff lots and lots of money because otherwise they won’t invest their money in America or work for American companies. Again, balderdash. It’s been studied. 

 

Another ancillary lie is that lowering taxes on poor people will only be bad for them because they will waste the extra money on drugs and cigarettes and alcohol and pornography while lowering taxes on rich people is good because they will spend their money on the fine arts and supporting charities and science. Nonsense. Of course, sometimes poor people will spend their money on “vices” and sometimes rich people are very charitable. However, there’s no general such phenomenon that characterizes all of these groups. Generally, rich people actually are less generous in their giving than poor people and the studies of Dan Ariely (Predictably Irrational) show that they typically cheat more than poor people. 

Politicians have been “spinning” or downright lying about the impact of their economic policies for quite some time now. Recently, however, the scope of lying has extended to everything. Putin’s Puppet doesn’t just lie about the impact of his economic policies (“foreign countries pay us for the tariffs I’m imposing). The Trumputin Misadministration lies about science, medicine, history, crime, geography, technology and everything else. It is a war on truth itself. Not only does the Misadministration itself lie; it wants to censor anyone who tells the truth. 

Make no mistake. This is not simply a difference of opinion about how to govern. Fascism is a philosophy that replaces governing with absolute control. In effect, everyone in a fascist state is a slave. It destroys humanity and life itself. 

To ignore the truth and refuse to admit to your mistakes is not just “anti-democratic” — it is anti-life. Life only exists and persists when it is able to sense what is happening in the environment and make adjustments based on that input. Logically, the only possible ultimate outcome of complete fascism is complete death. 

But we don’t have to rely on logic alone. We have historical examples. Hitler, Stalin, and Mao sought absolute power and ended up killing millions of their own people. A dictatorship is a liarship and as such, it necessarily destroys everyone. If you think you’re safe because you’re male, or straight, or white, or “conservative” or rich, you’re deluding yourself. Nearly all of Stalin’s closest associates were destroyed by Stalin. The record of the Felon is the same. He’s betrayed his contractors, his business partners, his wives, his own VP, and even his decade-long rape buddy. 

In such an ocean of lies as we now find ourselves, it may seem even more tempting for businesses and organizations and individuals to lie as well. “After all, everyone’s doing it!” No. The opposite. It’s more important than ever for individuals, organizations, and businesses to uphold the highest ethical standards; to be honest about and to learn from mistakes; to champion the truth and not to encourage the growth of cancer. 

If you and your organization or team cave in to the current trend of lies, you will ruin your organization and your team — as well as your own personal integrity — for the long term. If lying for profit is the spirit you follow, you will hire dishonest people and honest people will quit. Your policies, your allies, your suppliers, your customers will not be conducive to having a productive and thriving organization. Of course, your reputation will suffer, but the disease is much deeper and more lasting than that. Now is the time to be more determined than ever to show honesty and integrity in your hiring, your management, your policies, and your choice of business partners. 

 

 

 

 

 

 



————

Cancer Always Loses in the End

A Little is not a Lot

Try the Truth

You Bet Your Life

Where Does Your Loyalty Lie?

As Gold as it Gets

The Orange Man

At Least he’s Our Monster

The Three Blind Mice

The Con Man’s Con Man

Absolute is not Just a Vodka

Starting your Customer Experience with a Lie

13 Monday Jan 2014

Posted by petersironwood in Uncategorized

≈ 1 Comment

Tags

Customer experience, ethics, honesty, marketing, scam, spam, UX

I really need someone to explain this strategy behind the following kinds of communications to me.  I get things in email and in snail mail and they start out with something like, “In response to your recent enquiry…”, or “Here is the information you requested.” or “Congratulations!  Your application was approved!”  And…they are all LIES!  I understand that sometimes people lie.  And I understand that companies are sometimes greedy.  But I do not understand how it can possibly be in their interest to start their communications with a potential customer with a complete and easily discovered lie.  What is up with that?  So far, the only explanation I can gather is that they only want a very small number of very very gullible (perhaps even impaired) customers that they can soak every penny out of so the initial contact is a kind of screening device.  ??  Any other suggestions?

Subscribe

  • Entries (RSS)
  • Comments (RSS)

Archives

  • December 2025
  • November 2025
  • October 2025
  • September 2025
  • August 2025
  • July 2025
  • June 2025
  • May 2025
  • April 2025
  • March 2025
  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • July 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • August 2023
  • July 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • May 2015
  • January 2015
  • July 2014
  • January 2014
  • December 2013
  • November 2013

Categories

  • AI
  • America
  • apocalypse
  • cats
  • COVID-19
  • creativity
  • design rationale
  • driverless cars
  • essay
  • family
  • fantasy
  • fiction
  • HCI
  • health
  • management
  • nature
  • pets
  • poetry
  • politics
  • psychology
  • Sadie
  • satire
  • science
  • sports
  • story
  • The Singularity
  • Travel
  • Uncategorized
  • user experience
  • Veritas
  • Walkabout Diaries

Meta

  • Create account
  • Log in

Blog at WordPress.com.

  • Subscribe Subscribed
    • petersironwood
    • Join 664 other subscribers
    • Already have a WordPress.com account? Log in now.
    • petersironwood
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...